Ken Hong and his team are always on top of their game…read more I've been bringing in our family cars for over 15 years and rarely have I been disappointed. That said, Ken always works for his customers satisfaction. I had found Ken and his team to be hard working, honest & trustworthy - a rarity in this business. If I need help with my car Ken makes time. Thank you guys for all the years of great service, you have no idea how much it's appreciated! Christian & Judy Burlington Ontario

Timely, professional and good value for your money !!!…read more My family have been going there for 20 years !!!

Awesome service and prices. the guys i have lots of respect for them all very helpfull .read more

Had my tire repaired, they were very fast and the staff very friendly, I would suggest anyone…read moreneeding tires or tire repaired give them a try You won't be disappointed Bob

Contacted this business through yelp. was looking for tires…read morefor my truck. Ahmad assured me that they had multiple sets of used tires that fit. Called them the following day and spoke to Moe, he said they had a set of tires for my truck, and we negotiated a price. Drove 40 minutes to Tire Route in Hamilton only to find out they did not have a single full set of tires to sell me. Absolutely terrible service! Don't trust these people, they will lie to you!

Got a flat on 403 to 401 towed here by CAA.Turned out my tire valve & sensors were old and…read morecrumbling. They even lowered the price so I could afford to replace all 4 to save problems in future. Service was excellent. You really appreciate Professional Service and good prices when you are in trouble. Thanks Guys.

As a customer since the 2000's this location has begun to slowly depreciate…read more 1. It is normal and common practice in the automotive industry to clean the inside of rims before mounting them, especially with different metallic surfaces. They lied and said it is not and then charged extra for 80 seconds of buffing each rim at the inside mounting surface. NEVER has we been charged for this at any point in the years we have been dealing with Gilberts. 2. We purchased tires which later demonstrated a fault in one of the them. We were charged extra for the replacement, while we were not at fault. 3. As a scholar and with a power motive degree, these people have no training at times and are not performing the work order correctly at times. I suggested and instructed them as my Red Seal certification allows... they did not listen. 4. The employees are mainly hispanic and do not listen to professionals, with no power motive degree they insist they are correct. 5. Prices changes from the time of booking the appointment via the phone, to visiting and being charged much more including 20 extra for cleaning the inside mounting surface of the rims. I repeat, cleaning the inside of a rim at the mounting service is normal, safe and proper practice... they don't perform this service any longer without charging extra. This is a inconvenience, especially to long term customers. 6. The rim/wheel center emblem/caps/cover have gone missing on several occasions with only one ocassion returning the missing emblems to me. 7. A competitor "Sparkies Tires" located nearby provided me with the same tires and better workmanship for lesser price.

Completely unprofessional and NO customer service! I called to check availability (as it was a 30…read moreminute drive for me) and they said I was good to come in that day. After taking the drive, I showed up for them to say they were too busy and to come another day. SO I DID but yet again, I called ahead TWICE and still, showed up for them to be unavailable once again. Honestly, prices are decent but it was not worth the gas money and time WASTED due to their poor customer service.

Fantastic products, service and prices…read more I run a 2011 e90 3 series that I've grown quite attached to with lots of fun memories behind the wheel. The low mileage also means I'll still have her for years to come, even after a new daily driver in the next year or so. Back at the beginning of the year I was driving along an old truck route in the industrial part of town (Hamiltonians know that route along Burlington St.) and ran over an enormous black stone dropped by one of the trucks. It was a dark night and since the stone was against black asphalt, I didn't see it until it was too late. After taking her to my mechanic, I learned I had several bent rims with my passenger side front rim being nearly unusable. After replacing the one rim with a used one, I drove around with off balanced rims for a couple of months. I went back to my mechanic and he suggested taking my car to Focus and ask Kevin to help me out. I know replacing a set of OEM rims on a bimmer gets pretty pricey, no matter the age of the car. I was prepared to tarp the old girl and start shopping at the dealership for a new car if new rims would cost as much as a down payment on my intended upgrade. After a few minutes with Kevin, I learned he could order me a fantastic set of replicas, install my nearly new tires and even put a fresh coat on my calipers to match my new rims, all for a fraction of what OEMs at the dealership would cost me. A few days later, I dropped off my car and picked it up again a couple hours later. She runs great again, the new wheels look and feel great. I just need a quick alignment from the driving I did on uneven rims. Thanks for the wheels boys.

From the owner: Focus Rims and Performance strives to carry only the best in quality and price in wheels , tires,…read morecar and truck accessory's . If we don't carry it, we have access to it! What ever combination you can imagine (brand and size), we can put it together for you.

I am a pensioner and was in need of tires and was prepared to look for some good used tires. A…read morefriend suggested Franks and I got a set of new private label made by Hancock for less than the quotes on used. Another time I had a TPS indicator flashing and was quoted as high as $ 80.00 so I went to Franks and he explained that it probably only need a stem part and that cost me less than $ 20.00, Today I go to Frank's and have my summer tires installed and possibly another YPS repaired from the winter snows. At this time I am sold on Frank's.

This shop is first come, first serve. Not a long wait. They use a jack to lift your vehicle but are…read morequick. I have bought several sets of tires from here. Good price and good recommendations for tires.

very busy here but they move so fast. so nice polite and best customer service i've ever received…read morewhen dealing with my car. the manager offered to buy everyone tim hortons while waiting for their car on a busy saturday morning. best service and work you will receive close and far ! highly recommend bringing your business here

This place is arip off stay away.my sister took her car to this shop to get fix so she had her…read moreappointment at 9 she was there till 2 just to fix somthing very small it was her car fan very loud so they told her will cost 70 but they charged her $140 but that is fine the problem is he took the money but He maded worse and charged $140 . because she dos not speak english very well please be aware of this shop worst experience ever .