I'm really disappointed by the owners of this business and their extreme rudeness. It's a shame too, because I had a great time on the bus! But toward the end of the ride, my phone fell behind the seat that should have been attached to the wall. When the bus stopped, we were able to pull the seat away from the wall (because it was already disconnected!!) to look for my phone. The driver saw this and came out yelling. I did not rent the bus, but the woman who did told me to let her handle it, so I did. The driver called the owners and they proceeded to call the police to file a police report (a bit dramatic...). Well now the woman who rented the bus is afraid of potential legal consequences, so when the owners of the bus demanded that she pay $250, she handed it over. Of course I've had to pay her back the $250. So I called the owners today to inquire why on earth we had to pay $250 to retrieve my phone from a bus seat that should have been attached in the first place? I should have known when I called the business number and realized it was his cell phone what I was dealing with. Not professionals. So the owner said he had called "his guy" who would fix the bus and got an estimate of $250. That's great, but it still doesn't explain why WE had to pay for the seat that was already broken. He told me me that he took pictures and videos of the bus, which is fine, he should have done that, but it still doesn't prove that we broke the bus and he is convinced that we did. How do you change someone's mind when it's already made-up and they're sitting on $250 that they weaseled out of a scared woman?? You don't. You can't. I asked him if he would at least share the footage and pictures he took on his phone last night, and he told me to contact his lawyer. I asked him if he would at least refund me a portion of it and he literally laughed at me. Just so rude and flippant. No kindness. No compassion. Certainly no customer service. I told him I couldn't afford the $250 and he laughed and said, "Neither can I!" So I'm pretty upset that I got scapegoated as his financial supply to fix his bus that was already broken. I can't recommend this service simply because I do not want anyone to have to interact with these rude, uncaring people. read more