I flew with FlyNYON June 2017 in New York City. The coolest 15 mins ever! flying over Manhattan in a helicopter , doors off , feet hanging out and enjoying the view. Everything was great from start to finish from service to experience . So much so, I decided to buy SIX 'buy now schedule later' tickets to give as gifts and for myself back home in the Bay Area since I learned they fly in San Francisco too (approx $3100 in flight credit ). Thinking I'd have the same experience in SF. March 11, a FlyNYON helicopter crashes in the East River in New York City killing 5 passengers who could not get out of their safety harness. Articles blame the company for not addressing the safety issue with their harnesses and other speculated issues with the FAA. Tons of people who had purchased tickets already requested refunds for various reasons (articles explained the FAA was no longer allowing these types of doors off / feet hanging off flights) . Although it was a very tragic event , i decided not to demand a refund like so many others since it's not the same experience I initially purchased for. I still wanted to use my tickets after the air was clear and they made the necessary changes to insure safety. May 28, 2018 I decided to use two of my tickets for the San Francisco Classic Experience scheduled for June 1 @ 6:35pm. I booked this flight online and it was fairly simple . I received a confirmation email. I was going to fly and see how it was before giving my parents and sisters their tickets to fly next week as a gift . On the evening of May 31,2018 I received an email from FlyNYON stating the minimum seat requirement has not been met for my booked flight (3 seats need to be booked) . If the minimum isn't met they will reschedule it for the next available flight . They were going to update me the next day. On June 1, 2018 (flight time 6:35), at 12:12pm I received a call from a New Jersey number which was FlyNYON explaining the minimum seat requirement still hasn't been met but I could purchase the 3rd seat at full price or reschedule for the next day. Today was the only day I could go and I thought that was ridiculous paying full price for an empty seat. Especially since two days before there was a 40% Memorial Day sale. I offered to buy the 3rd seat at the 40% off price which they granted. At 3:00pm, I received another call from FlyNYON explaining due to Temporary Fly Restrictions (TFR) from the SF Giants game , the flight time has been moved to 6:00pm instead of 6:35pm. This would allow some fly time before the restriction take effect. Although I had to make some adjustments to be there by then, I said that would be fine . At 3:23pm, I received ANOTHER call from FlyNYON explaining due to Temporary Fly Restrictions (TFR) from the giants game, the flight had to be CANCELLED all together because of the TFR until Wednesday. Umm what?! y'all didn't mention this earlier ?! Why couldn't y'all of mentioned this earlier ?! I just got off the phone with y'all 23 mins earlier! Shouldn't y'all of known there was a giants game before accepting my booking ?! I explained how dissatisfied / frustrated I was with the entire process and the best thing the rep said they could do is refund my credit. Well I'd hope they would refund me my credit. I explained I will not be flying with FlyNYON again be attempting to get my money back from ALL my credit . I would HATE to give my FlyNYON flight credit to a family member as a gift (intended purposes) and have them go through this headache of a process. She explained I'd have to email someone requesting that and would send me an email with all her information . Still have yet to received the email she said she would send me. FLYNYON YOU LOST A GOOD / RETURNING CUSTOMER ! read more

This experience has been an odd one with these guys... My friend bought us tickets/passes/whatever you wanna call it when they were having one of their sales. "Buy now schedule later" type of deal. There was an issue with the upgrade and he went on the online chat and talked to Vincent, who was very helpful and was able to upgrade us to the sunset flight. Our flight was supposed to take place yesterday. However, my friend got a message from the company stating that they had to cancel our flight because they were using the helicopters for the fires. Now, I am grateful that we got about 48 hours notice (unlike some people), but aren't the fires under control by now? Not to be insensitive at all to the people going through the fires, but I feel like the company should have known about this more than 48 hours ago. I was also grateful for the rep my friend talked to who said we could reschedule or get a refund. We decided to get a refund since hearing all the reviews, this company seems to be unpredictable. Maybe we will try again with FlyNYON, or maybe we will pay a little more for quality and go with someone else in the future. read more

Website information is incorrect about the FAQ's / Guidelines / Restrictions. Thankfully I submitted questions via the question selection. Weight limit is incorrect for the company and could result in people paying double! I have attached word for word from the website regarding weight restrictions. When contacting the company they stated that it is different then what is listed and they would mention it to the developers. If they are truly focused on the customer safety and safety of the flight, then they would make sure they have correct information listed under their website for each location and not just concerned about how much money they can make. I thought this would be an amazing experience and something exciting to do since I did a flight in Las Vegas with a different company, sadly I was VERY WRONG about FlyNYON and even more disappointed! Exact quote from website: "Due to weight and balance, any passengers over 310lbs inclusive of all gear will be required to purchase a 2nd seat. However, we will offer the 2nd seat at a 30% discounted rate." read more

FlyNYON has to be the worst run business imaginable. We were gifted with a San Francisco helicopter flight from a friend of mine for my wife and I's wedding. Obviously, we were pumped about it and it was very expensive. We cleared our calendars for Saturday May 26, 2018. Right before we are about to leave, we figured we would call them to make sure it's all good since it would be terrible to go all that way and there be an issue. Upon calling them, they told me the minimum flight number requirement wasn't met and the flight was thus canceled. When I asked them why they didn't give us a heads up their their response was "oh yeah sorry, we should have called you". Super annoyed, I rescheduled. Next we made plans to go for Saturday June 23, 2018. As we were all ready to go, they were kind enough to call us this time. They informed us that due to the San Francisco Giants game there was "TFR". We were extremely upset. We called them and it took 10 minutes of being on hold for them to find out TFR stood for Temporary Flight Restriction. There is a TFR for EVERY Giants game. I asked why they didn't check the Giant's schedule until the day of, to which they couldn't offer any reasoning. Extremely annoyed, I reschedule (and this time I checked the Giants' schedule since apparently they're not able to). Ok Friday July 20 at 6:35pm was our next flight, day before my birthday. Unfortunately, I couldn't find a Saturday that worked with our schedules so I chose a Friday and thus had to make plans to leave work early. My wife and I joked what reason they would have this time to shaft us. Well right on cue they call me at 11am that day saying they have moved our takeoff location 40 miles farther away! Instead of taking 45 minutes, it was going to take 2.5 hours due to the rush hour traffic. The reason for moving locations was they "recently started using a new operator", so of course I asked does "recently" mean a couple hours ago because there is no reason for giving us this late of a heads up. Anyway, I asked to speak to the manager and she offered us 40% off the next flight we book (yeah right are we ever using them again). Ok 4th attempt - Sunday July 22nd. Victory! We were able to do our flight! Helicopter flight was awesome! TLDR: I'd highly recommend doing a helicopter flight. Although, do NOT do it from FlyNyon. They are awful, and seem to not have any idea what they're doing. read more

This company booked my flight then cancelled it for helicopter maintenance. I tried to reschedule three times and couldn't still due to helicopter maintenance. I waited several months and tried to reschedule and they no longer had the same package. They refused to let me fly the only package they had available unless i paid almost 700$ more. Never use this company!!! Total rip off and I am out $300 now. I am all for credit with a company instead of refunds but you shouldn't have to pay more because they canceled your flight. read more