They do a fantastic job! They are like family and they love all of my dogs as if they were their…read moreown. There is a true comfort in that.

I tried taking my rescue dog to get his nails trimmed and before even getting in the door he was…read moreanxious seeing the pictures of the dogs on the windows so he started barking. I walk in, and a lady was behind the counter, shaking her head, immediately said, "ma'am, we can't help your dog!" I was so embarrassed I was treated that way. I understand he is an anxious dog and we are training him but he is a rescue and he has anxiety. I was hoping that maybe someone would've come out and talked to me to explain why they can't help me instead of shaming me in front of other customers.

Can't recommend this place enough. Shelby groomed my Aussiedoodle named chewy and he looked…read moreawesome. Pricing was super affordable and he looked so cute! I would recommend to anyone. They even have convenient early morning drop off and late afternoon pick up which was helpful with my schedule. 10/10 grooming in my opinion.

Bad customer service, never answer the phone, and barely accommodating. When they aren't answering…read morethe phone during the day they will read your Facebook messages asking questions pertaining to your dog, but will not reply or call back. Also had them attempt to cancel a grooming appointment the day of. Will not be using them anymore.

Called on a Friday morning which the woman who answered put me immediately on hold, no problem. But…read morewhen she got back to me she made it known that they just opened and are very busy which I said that's fine, I can always call back later since her response made me feel guilty for calling during business hours. She said no, she could help me out now meanwhile she keeps giving direction to other workers rather than giving me her undivided attention. I only called to inquire about a cat grooming service and if I could make an appointment but she came back with no there's not a guarantee that if I drop him off at a scheduled appointment time that she would get to him at that time which to me is pointless to even make an appointment then. I also told her my experience at a previous place which is why we're looking for a new place and she defended that company. My cat is 5 and has been groomed since he was a kitten... he's long haired, but it seems she really didn't want my business. Would not recommend solely based on customer service and the immediate defensiveness expressed from the woman on the phone.

The owner was very rude when I picked up my pom Freddy…read more Accusing me of not brushing him which is a false statement And for this I paid $81 Never again

Just moved to town and was worried about finding a new groomer. Bow-Wow Barbers did an amazing job…read moreand my dog came home looking beautiful!

I recently moved to the area and needed a groomer. I picked this one based on Yelp reviews. I'm…read moreso glad I did. They were so nice when scheduling. The staff was super friendly. Most importantly, they did an excellent job grooming my poodle baby. He looks so good! Will definitely use them going forward.

1 Star - Very Disappointing Experience…read more This evening my wife and I went into the Petco in Midlothian, TX at 7:46 PM. The store was slow, with only one customer checking out, yet the level of service was terrible. I spent about 20 minutes in the fish department and not a single employee came by to offer help. My wife asked Kevin, the night manager, if someone could assist me. He called over a young lady with burgundy hair, who told my wife, "I'll help him soon, I just need to turn off the reptile tank lights." During that time, we made eye contact multiple times, but she never acknowledged me or said a word. When she finally came over, her attitude was rushed and unfriendly. She asked, "Do you know what you want and how many?"--very much a hurry-up tone. While waiting, I noticed dead fish in multiple tanks throughout the department. Because of this, I told her never mind and decided not to buy anything. I then spoke directly to Kevin and asked what was going on. He told me they were having serious pH water issues and that the tanks should be quarantined. Yet they are still selling these sick fish. I've been a loyal customer at this location for years, but between the lack of customer service, poor attitude, and knowingly selling unhealthy fish, I've lost confidence in this store. Unfortunately, I'll be taking my pet business elsewhere. Thank you for the response. I'm requesting contact from corporate or an area/regional manager with a direct phone number or email. Calling the store number will not resolve this issue, as Kevin (the night manager involved) answered the phone when I just called. This concern goes beyond an in-store discussion, and I would appreciate escalation to the appropriate level of management.

Christina and Desiree we're fantastic. A+ customer service!!! We will continue to be repeat…read morecustomers and recommend this Petco location.

We've been taking our senior yorkie (she's almost 14 years old) here since 2023, she always comes…read moreback calm (which means to me she isn't stressed out) and looks so cute! Even when her cut grows out, the style still looks great. Definitely recommend this place :)

Love this place and so happy to have them in my neighborhood. They have lots of products, nail…read moreclippers, and brushes so you don't have to bring anything but your pup. I have three dogs and they have crates where two can wait their turn. The washing stations are cleaned by staff after each person is finished. Great place!

Very nice people, not happy with the service . My dog was still wet and ears were not cleaned,…read morepretty pricey for a dog bath, also place is not sanitary clean, like a grooming place would be expected. They DO NOT have any regulations for clean or vaccinated dogs only. When I left my dog, I felt bad for leaving him there.

I came into town to see family and my poor Daisy needed to be groomed so bad! They did an amazing…read morejob with her they did so good that my very shy Daisy was loving on them like they was her family. Very friendly service very professional and she looks absolutely amazing!!! 10 out of 10 wish they was located back home I wld use them every time she needs groomed!!! Check them out you wont be disappointed

I hear a new beautiful location is in the works for my fur babies! Sending my mother to the Fort…read moreWorth paradise! Thank you for 9 years of caring for the kids :)

This facility is Amazing !!! If you want your dog to feel at home , cozy , have friends, have fun ,…read moreget lots of love and cuddles , and most importantly be safe then this is the place to go ! The employees here are so sweet and caring and detail oriented and pay very special attention to your fur babies . The owner mandie is Awesome ! She will love your fur kid as her own because she has fur babies as well . She cares more about Quality than Quantity so she provides the very best care and love for your fur kid . More importantly your Fur kid will absolutely love it here . With friends , cozy beds and naps , making beautiful adorable arts and crafts , and getting tons of love and cuddles . This is the best there is

Karen is always super friendly and always gets my sweet boy smelling fresh and looking his best!read more

I absolutely love these groomers! my dog was terrified of strangers especially after a bad groom at…read moreanother place. Karen was patient with her and took time calming her. Now she does much better! She always looks and smells great afterwards too!!