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    Fluffed and Folded

    3.5 (15 reviews)
    Closed 8:00 am - 5:00 pm

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    Review Highlights - Fluffed and Folded

    In fact they even delivered my clean laundry on New Year's day!!!

    Mentioned in 2 reviews

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    Jp Cleaners & Laundry

    Jp Cleaners & Laundry

    3.4
    (33 reviews)
    $

    This cleaners gets my clothes clean. They get stains out. They also clean big bulky items like my…read morefloor rug. I have been very happy with everything I've had cleaned there. I did have an issue where I thought a pair of my pants was missing. When I asked if my order could be looked up in the computer I was told they lost all their information in the computer two weeks ago. Yeah ok. The elderly lady who checks you in is very sweet, but going forward I'm checking all my receipts against my clothes. The prices could be better but everything is expensive in Cali.

    I went for my first time and it will be my last. I dropped off 9 items on a Saturday and it said…read moreit'll be ready Thursday. Got a ticket and noticed on the way home it didn't note the cost. I thought it was odd but figured it can't be that much; however, all the other cleaners I've been to will have the price. The next day something prompt me to look at their reviews. After ready a couple of reviews regarding the price i got nervous. Since they're closed on Sunday I decided to call Monday. If the price is crazy I'll cancel it. No one picked up on Monday after calling twice so I decided to stop by since its on my way home. It was a different lady behind the counter. I asked her what my price is and she told me its $82. I was astonished. I am not a cheap person but I've never been charged so high for dry cleaning. The lady said I need to ask what the cost is. I told the lady to cancel it and could i get my clothes back, she said its been shipped out. So apparently they don't do it in house. I said could you call and tell them not to proceed. She said its too late its going to be delivered today. No idea why the ticket said Thursday versus Tuesday. Who knows if its a lie. She said when i pick it up Thursday the owner will be here and I could talk to her. I went and told the owner I wasn't aware of the price. She said how come I didn't ask? I said you are the merchant you should tell your customers how much it'll cost versus you working on our clothes and we have to pay to get our clothes back. I am more astonished that we the customer have to ask how much. And my clothes wasn't ready so did it really get delivered that Monday? What business doesn't tell you the price in advance so we can decide to move forward or not. I won't be going back there. I won't give business to a place that makes you feel like its your fault you didn't know how much it is.

    Sam’s Cleaners

    Sam’s Cleaners

    4.8
    (54 reviews)

    Sam, the owner, is so kind!…read more Sam's cleaner is everything you're looking for and more. It is clean, organized, quick, prices are fair, and there's a huge lot. I genuinely have zero complaints and will definitely be back in the future.

    I rarely leave negative reviews, but this experience was disappointing enough that I feel obligated…read moreto share it. I brought in several Crate & Barrel curtain panels valued at approximately $900 for dry cleaning. Because of the cost of the curtains and the fact that they were in excellent condition, I specifically asked the owner, Sam, about potential risks before signing the waiver. During that conversation, Sam told me that pilling was a possibility, but he also stated that he had never personally encountered a situation where a customer's curtains experienced an adverse outcome from the cleaning process. He reassured me that everything would be fine. At no point did he mention shrinkage as a potential risk. That distinction is important because if I had been informed that shrinkage was a realistic possibility, I would not have proceeded with a nearly $400 dry-cleaning service on $900 curtains. I would have simply replaced them. Unfortunately, after cleaning, the curtains no longer matched in length. Panels that previously pooled slightly on the floor are now hanging approximately 3-5 inches above the floor, and the lengths appear inconsistent from panel to panel. In addition, the curtains appear to have been pressed improperly. The fabric no longer hangs straight. Instead, the sides appear narrower near the top and wider near the bottom, creating a noticeable billowing or hourglass effect. When I raised this concern, Sam acknowledged that the pressing issue was human error. I should note that I was unable to pick up the curtains for approximately a month due to a medical emergency. However, the condition of the curtains upon pickup does not change the fact that the shrinkage and pressing issues occurred during the cleaning and finishing process. What ultimately prompted this review was not just the outcome, but how the situation was handled. I spent approximately 20 minutes on the phone with Sam attempting to discuss the issue calmly and professionally. Rather than addressing the specific concerns I raised, he repeatedly insisted that I had been warned, despite the fact that shrinkage had never been mentioned. The conversation frequently drifted into broad generalizations about waivers and customer responsibility rather than the specific facts of what had been disclosed to me before I signed. When I explained that there is a meaningful difference between being warned about pilling and being warned about shrinkage, he maintained that shrinkage fell under the general umbrella of possible damage and that he could not be expected to list every potential outcome. I disagreed. When a customer specifically asks about risks, they deserve enough information to make an informed decision. I also found it unreasonable that I was told I could receive either a $50 accommodation for the shrinkage issue or have the curtains re-pressed to correct the acknowledged pressing error--but not both. These are two separate issues. One relates to the cleaning outcome, while the other relates to admitted workmanship during finishing. Perhaps most disappointing was being told that providing any additional accommodation would essentially amount to "running a charity instead of a business." After spending nearly $400 on the service and receiving curtains that no longer fit or hang properly, that comment felt dismissive and unnecessarily insulting. Had Sam simply acknowledged that shrinkage should have been discussed, shown some empathy, and worked collaboratively toward a reasonable solution, I likely would not be writing this review. Instead, I was left with damaged curtains, no meaningful resolution, and a conversation that left me feeling unheard and blamed for an outcome I specifically tried to avoid by asking questions upfront.

    Fluffed and Folded - laundryservices - Updated August 2026

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