Floyds hasn't done any work on my vehicles, in almost 30yrs & sadly it wasn't the best work they've ever done, it started chipping off, less than a year later & Floyds has always been known for their good body work! I should've taken it back, sure they would've been more than happy to fix it for free, bt at the time, I ws working 2-3 jobs, as a single mom, not much spare time, to do anything, esp. w/ no car or rental to drive, while they fixed it, since insurance wouldn't pay this time! Other than this particular time, things have been A+, always courteous, fair pricing, answering whatever questions I've had. Then about 7 mo's ago, I called to ask a few questions, abt a woman that rear ended me in a gas station parking lot, & out of stupidity, I took pity on her & made an agreement to let her pay me out of pocket, since the truck she was driving wasn't in her name(it was her bf's & he was beyond pissed at her, esp.since it was a fairly new truck, but had lil to no damage, unlike mine), so she gave me this sob story abt not being able to wait an hr or more, for police to arrive, write out the reports, because she had a young son at home, waiting on her, then she told me Floyd, of Floyds Auto shop, was her uncle, could fix it in probably a day & all I had to do was take it up there & tell them who I was! So, I took all her info. down & left, didn't hear a word for 2 days, then I started calling her, only to find out, she gave me all fake info, except for her 1st name! I called Floyds & explained what happened & nobody there recognized her name, but the lady I spoke with for about 15 mins, was so nice, helpful & understanding, she told me to bring my truck in & they would do what they could, as cheap as possible! When the lady 1st hit my truck, it was just a small dent in the rear, which you could barely see, but during the next few weeks, the paint started coming off bad & now it looks horrible! My only option is taking her to civil court, bt I have no address for her right now, to deliver papers, & honestly, I don't have the energy to deal with this woman's BS, after already being tired & in pain all the time, from stage 4 Non Hodgkins Lymphoma, which she knows I have, bt doesn't care. Plus, now I know I'll prob. never see a dime from her.. after meeting with a Morehead City Police Officer, abt a wk or so, after the accident & he told me it was too late to write a report or for them to do anything, I would have to file a covil suit, he just happened to bump into her at another gas station abt 15mins after we left each other, talk abt fate.. she told the officer she had planned on paying me for the damages to my truck, & he was able to get her correct phone # & correct license plate! Of course she said that then, after I didn't hear a word for her wks later, I called her, only to be yelled at like a raging lunatic, like I had hit her, I finally had to hang up the phone, only to receive a text, of her apologizing for her yelling & telling me to get an extimate from Floyds, send it to her, & she would see what she could do.. yeah right, you didn't send your address, again, you fraud! I knew this woman was never g'na pay me a dime, because 2 mo's later, I read & saw her picture in the local news(my instincts were correct this time, they usually are, I should have listened the night she hit me!), she had been arrested for possession of heroin, Methamphetamines, paraphernalia, intent to manufacture & sell, plus a few other things(now I know why she was acting so tweaked out after the accident, I thought it was maybe her nerves?) But, she wouldn't stand still long enough for me to get a good look at her eyes, or smell alcohol on her!), so I figured she'd be in jail for a while & I wouldn't be seeing any money from this woman, but, nope found out later, she was bailed out a couple days later! I kick myself in the arse everytime I think abt falling for her big fat line of bull crap, trusting her & giving her the benefit of the doubt, should've had her locked up that night for driving on false tags, texting while driving & prob. numerous other laws she was breaking! At least my truck would be fixed, since her bf's insurance would've had to pay! That's the 1st time I've never called the police & the last, what a big HUGE mistake! To anyone out there who might have a soft spot in their heart for people, crying, please can we do this w/o calling the police, don't do it! Also, to Floyds, thank you for being so helpful & understanding that day I called, I will never forget that & I still have to get the rear bumper fixed & I will probably take it there, because of that & the fact, they don't know her! Even if I did have 1 bad experience, it was 30yrs ago, I will give them a 2nd chance & if it doesn't last, like it should, I'm sure they'll fix it! That's just the way they are, a family business, that try to make sure people are happy & come back! read more
