Did a great job and fixed our leak. Turns out it was caused by a kink in the previous hose, so…read morethey installed a new one and properly positioned the weight to prevent future problems. Now, their faucet is working perfectly again.

Our experience with Trufinity on a recent Poly-B removal can be summed up by four 'D's: Deceive,…read moreDelay, Deny, Dismiss. **Deceive:** We were quoted 3.5 days for the removal and install. When the crew arrived, Manager Sam Veach proudly stated we were in great hands and that the crew "had done hundreds of poly-b installs." However, the two technicians assigned to our project later admitted they were relatively new to Poly-B removal and had only done a "couple dozen" projects in their careers. **Delay:** Likely due to the lack of experience, the project stretched from 3.5 days to 6 days. When we called Sam on the morning of day 4 to ask when it would finish, he expected it to wrap that day, with a potential partial 5th day for finishing touches. Instead, by the end of day 5, water remained shut off to much of our house overnight, 12 tasks remained uncompleted, and a crew member informed us that due to scheduling issues, only one person was scheduled for day 6. Worried this would stretch into a 7th day, we called Sam again to express our deep concern. **Deny:** Sam first told us we were wrong about the single crew member scheduled for day 6, giving no context for why his employees believed that. He then claimed it was completely unrealistic to expect the job to be done in 3.5 days--despite Trufinity quoting us that exact timeframe during their initial site visit and scheduling. Sam insisted homes like ours easily take well over 4 days and that 6 days was not unusual. I called three other major plumbing companies who quoted this exact job; all stated 2-3 days is average for Kelowna homes of our complexity, with one saying they'd "never seen a Poly-B job take 6 days" and another saying 6 days is only appropriate for a mansion. Days later, another Trufinity manager admitted the project had gone well beyond normal length for this scale, directly contradicting Mr. Veach. Credit where it's due: after our call to complain, the second technician remained assigned, and a third, highly experienced tech arrived on day 6. The team of three finished all remaining tasks by 3:00 PM that afternoon. **Dismiss:** Throughout our conversations, our concerns were largely brushed off as "a part of the process." For a company claiming to provide "expert service with honesty and transparency," our experience was the opposite. We felt gaslit by Mr. Veach regarding the constantly shifting timeline and felt treated like just another number. Trufinity management did listen to our concerns multiple times and attempted to make it right by offering a discount on services. While we went back and forth on fair compensation, we appreciate the gesture. However, the compensation offered does not make up for a long, drawn-out, misleading, and dismissive process that caused immense stress. As such, we caution anyone considering Trufinity's services.

Edgewater Plumbing is a small business run by Jeff Smithson in Summerland. He doesn't have the…read moreoverhead of a big company to support, so his prices are fair. He has the knowledge and expertise of someone who has been in the business for a long time. This enables him to get a job done quickly, on time, and on budget. He has lots of experience with other tradesmen and can recommend the best if it's a job that he can't do or isn't licensed for. Be cautious of "sponsored" entries whose recommendations may be for an out-of-town, more expensive service.

We just had Edgewater Plumbing and Heating replace our polyb piping. We would give this company 5…read morestars! They replaced all the polyb with a minimum of holes cut and most of them in obscure places. The wallboard was replaced and secured in all spots so repair is easy. The price was as quoted even though the job was more complicated than originally thought. We would highly recommend this company for all your plumbing and heating needs. Thank you Jeff. Bob and Sharon Heise

thorough, listen and advise, professional workmen, gentlemen, polite…read more will hire them as long as I live.... I also appreciate a yearly service call, do you need this, possibly not but my furnace has been healthy for a veryyyyy long time,

Had my furnace and air conditioner serviced - the service was thorough , professional and the techs…read morewere friendly. booking, scheduling, and service all showed excellent customer service and pride in the job. Will definitely use again!

I spoke with King Rooter Plumbing Inc. (also known as King Trenchless) over the phone to get a…read morequote on replacing my leaking water main line. After receiving a quote I asked them in a email for proof in writing of being licensed, bonded and insured just like it's written on their trucks and they told me they would be more than willing to pass any information that is needed to the approved authorities and that all their credentials are public knowledge. They wouldn't tell me who these approved authorities are. I had no water for a month and no time to play a game called Find My Credentials! I'm sure they are a reputable competent plumbing company but if they're going to proudly advertise being licensed, bonded and insured they'd better have the proof to back it up. I didn't hire them.

I had Tristan install a trenchless water line at my home. He was upfront about the price, was…read moreprofessional and there were no hidden/additional costs. There's a reason why they are called KING Trenchless- Best of the best equipment to get the job done right. Highly recommend these guys.

Nathan T. helped us today with a frozen main drain in our house in Kelowna. He was very friendly,…read moreprofessional and solved our problem. Thanks for your great attitude Nathan and all the hard work.

We had a problem with our hot water tank pilot light not staying on and with a house full of guests…read morewe need hot water for the weekend. We call several plumbing contractors to only get a message mail box. We finally called Roto-Rooter and a live person answered the phone. Dana was very helpful and had a technician out to our home. He offered us a couple of option to get us up and running again. Kodie let us know that the tank was 18 years old and the repair option just didn't make sense. We gave him the go ahead and 3 hrs later we had hot water and a new hot water tank. The next day two other plumbers call to come have a look, we had to tell them the job was already done. Thanks again Dana and Kodie! Edna Schmidt

Fast friendly service, and fair pricing. During our recent -30 degree weather our shower "P trap"…read morefroze up, and the shower wouldn't drain!! "Many" was able to correct problem & make suggestions to prevent the problem from reoccurring. Very happy customer!

Warren was excellent and very professional AND quick AND reasonable…read more Took him less than an hour to replace an old low flush for a higher one. Much easier for seniors to use. You won't regret calling Fine Line Plumbing for plumbing needs. Thank you, Warren for a job well done. Gloria C., Lake Country

After interviewing a number of plumbers in the Kelowna and Okanagan Valley area we decided to go…read morewith Fine Line Plumbing for a fairly sizeable basement renovation project. Warren had an amazing turn-around time for getting started and delivered the work perfectly. He was extremely friendly and very respectful of keeping our home neat and tidy! He had to dig up the slab for a washroom rough-in, reroute water lines and run new drain lines as well as install all new fixtures for both a new washroom and second kitchen. Having gone through a number of previous renovation projects that suffered from not having an exceptional plumber, we're happy to say we've definitively found a plumber we can trust for all future work. I highly recommend Warren and Fine Line Plumbing as a first choice for any project.

Well...it is 6:57 on Thursday. I first contacted this company on Tuesday...they set up an…read moreappointment for Wednesday at 2:30..then bumped it to 6:00 ish (ok someone was vomitting and they had to replace him..I get that..no sweat I understand...6 ish it is)..tbut then bumped to 'maybe later', then promised early the next day...come the next day (now Thursday ) it started all over again for 1:00, then 3:00...and here I am..now 6:59...and it is officially a no show...Thanks for your consideration of my time...I was polite...I was flexible..but you not only could not keep any of the time frames you promised me...but didn't respect my business enough to call and tell me you simply were not coming. I will be posting this on Facebook...and have no desire to obtain services from you in the future! Thanks for nothing...Barbara

Very Professional. Did the job well, fixed the problems quick. They also go around your house and…read moreinspect all the rest of the plumbing. Sort of like how Mr.Lube checks out other things with your car. I also like mr.lube. I didn't get quotes so I don't know if if their prices were high or low or whatnot, but I feel that they gave good value for the money I paid.