Luke came with his teenager son to check, why water in my sink is draining too slow. He checked…read morealso my in suite bathroom. So, they work by now ok. Than he suggested that my bathroom has not professionally repaired drain pipe, and in his estimate the repair would cost thousands of dollars. Luke took the broken drain part out, so I can't use the bathtub at all. He did NOT provide me with any estimate or costs before or after ca 3 hours being in my unit. Few days later, he sent me first invoice for a ridicules amount of $1,989.75, and after I disagree with the price, he changed it for $1,554 (!!!). I am questioning the value and etiquette of his work

I recently moved back to our home in Kelowna, and called Flows-Right to come and complete a…read morepre-winter service on our ageing residential boiler. They came by the same day for an initial inspection - unheard of in the Interior! Upon further inspection and discussion, the team at Flow-right replaced the out-dated boiler with a dual boiler / on-demand hot water system. Given the scope of the job, the professionalism and attention to detail, I would highly recommend them. No question, Flow-right will be bidding on my upcoming bathroom renovations for sure!

Did a great job and fixed our leak. Turns out it was caused by a kink in the previous hose, so…read morethey installed a new one and properly positioned the weight to prevent future problems. Now, their faucet is working perfectly again.

Our experience with Trufinity on a recent Poly-B removal can be summed up by four 'D's: Deceive,…read moreDelay, Deny, Dismiss. **Deceive:** We were quoted 3.5 days for the removal and install. When the crew arrived, Manager Sam Veach proudly stated we were in great hands and that the crew "had done hundreds of poly-b installs." However, the two technicians assigned to our project later admitted they were relatively new to Poly-B removal and had only done a "couple dozen" projects in their careers. **Delay:** Likely due to the lack of experience, the project stretched from 3.5 days to 6 days. When we called Sam on the morning of day 4 to ask when it would finish, he expected it to wrap that day, with a potential partial 5th day for finishing touches. Instead, by the end of day 5, water remained shut off to much of our house overnight, 12 tasks remained uncompleted, and a crew member informed us that due to scheduling issues, only one person was scheduled for day 6. Worried this would stretch into a 7th day, we called Sam again to express our deep concern. **Deny:** Sam first told us we were wrong about the single crew member scheduled for day 6, giving no context for why his employees believed that. He then claimed it was completely unrealistic to expect the job to be done in 3.5 days--despite Trufinity quoting us that exact timeframe during their initial site visit and scheduling. Sam insisted homes like ours easily take well over 4 days and that 6 days was not unusual. I called three other major plumbing companies who quoted this exact job; all stated 2-3 days is average for Kelowna homes of our complexity, with one saying they'd "never seen a Poly-B job take 6 days" and another saying 6 days is only appropriate for a mansion. Days later, another Trufinity manager admitted the project had gone well beyond normal length for this scale, directly contradicting Mr. Veach. Credit where it's due: after our call to complain, the second technician remained assigned, and a third, highly experienced tech arrived on day 6. The team of three finished all remaining tasks by 3:00 PM that afternoon. **Dismiss:** Throughout our conversations, our concerns were largely brushed off as "a part of the process." For a company claiming to provide "expert service with honesty and transparency," our experience was the opposite. We felt gaslit by Mr. Veach regarding the constantly shifting timeline and felt treated like just another number. Trufinity management did listen to our concerns multiple times and attempted to make it right by offering a discount on services. While we went back and forth on fair compensation, we appreciate the gesture. However, the compensation offered does not make up for a long, drawn-out, misleading, and dismissive process that caused immense stress. As such, we caution anyone considering Trufinity's services.

I called Border to replace a blown water tank. Their estimator Mike was onsite in hours and he…read morearranged everything from that point. Warranty, tank pick up, install, city inspection and Fortis rebate process was all taken care of. They had it replaced and working the next day and it could've been done the same day if Rheem warranty support were open later..(eastern hours). Great service. Thanks Border!!

Our furnace stopped working in -10 degree weather. Called Border and they were able to send someone…read moresame day. Rob Halford arrived on time and analyzed the situation efficiently. He was very personable and explained everything about the problem and the furnace in general. Problem was easily solved and the cost was very fair. Thanks again Rob.

thorough, listen and advise, professional workmen, gentlemen, polite…read more will hire them as long as I live.... I also appreciate a yearly service call, do you need this, possibly not but my furnace has been healthy for a veryyyyy long time,

Had my furnace and air conditioner serviced - the service was thorough , professional and the techs…read morewere friendly. booking, scheduling, and service all showed excellent customer service and pride in the job. Will definitely use again!

If you're seriously considering hiring ACE, I urge you to get everything they promise you in the…read morequote, including any warranty, claims of savings, free inspection, and, importantly, how the new furnace or AC unit size was calculated so you'll have something to use in court as evidence! In my case ACE tossed in an undersized furnace and ran. The installer told me ACE never did a load calculation (manual J) on my home because my ductwork couldn't support the extra airflow required by the correctly sized high-efficiency furnace. ACE just matched the CFM of my old furnace with the closest Carrier high-efficiency furnace regardless of the BTU size so my ductwork wouldn't be an issue. Sneaky! ACE never properly installed the furnace because it will quickly overheat and shut down if I try using anything but the cheapest, lowest-grade filter. Now I'm stuck with an undersized furnace that's less efficient than my 47 year old working furnace was. Worst of all, ACE doesn't care! Horrible customer support! The owner told the court the installation along with the commissioning sheet passed inspection, so the furnace was correctly sized. He also told the court the salesman no longer works for the company, so he has no idea how the furnace was sized. All lies! He even said it was my fault for accepting the quote. Now that's a company you can count on! If it's not in the quote you sign, don't hire them! Zero stars!

We had our 10 year old furnace crap out during a cold snap. We had a tech come out to the house to…read morelook at it (not from Ace). He was able to set it so we could used only the heat pump while the lart was on order. When he returned several weeks later to replace the part, he discovered much more damage, and informed us that there was a class action suit against Carrier (the brand of our unit), and in order to have Carrier replace it, we had to get a Carrier authorized dealer to do the work. We called Ace, and while explaining the situation, the receptionist argued with us about there being a class action suit regarding this piece of equipment. Since we had looked it up already and found it to be true, we knew she was wrong. She finally gave us the phone number to call Carrier directly, which we did, and they confirmed what we already knew. We should have called elsewhere right then, but we called Ace back, and proceeded to argue a little longer with the receptionist. After being transferred back and forth between the manager and the receptionist 3 more times, and her attitude not improving, we hung up and called elsewhere. Save yourself a scathing by the receptionist from hell... go somewhere else. Anywhere else I would think, and you will be much better served.

My husband (Larry H.) and I are pleased to say that a discussion did take place with Wiener's…read morePlumbing and as a result the issue was resolved. Thanks to them for the opportunity to settle this amicably. By the way we never did question the quality of their workmanship. We have had several jobs carried out by Wiener's.

Im extremely dissatisfied with Weiners plumbing, the plumber when he came was polite,cleaned up…read moreafter himself. I had specifically asked for a hot water tank to replace the one that had leaked with a 10 year tank, at no time did the plumber advise me that what he was putting in was a 6 year talk, it wasn't until I asked him where the warranty information was and after he had installed it and had left our home did we realize that he had put in a 6 year tank. I feel taken advantage of and feel lied to, not that they lied to me when asked but the plumber did not once offer that he was installing a 6 year tank rather than the 10 year one that I had requested.When I called to report this to Weiners I was given the run around and eventually offered that they would come and install an Anoid piece that would extend the warranty on the hot water tank for another 4 years, but I would have to pay for the Anoid piece along with the labour to install it..they offered a reduced labour charge in an email which they have since recalled and Im not able to see it anymore. I feel as though they are sheisters, trying to take advantage of my situation and are not willing to make this right.Run away from any dealing with Weiners, they misrepresent themselves and are not willing to offer me any remedy, other than telling me not to worry as my hot water tank most likely will last more than 6 years..Im shocked at the level of service or should I say lack thereof.I believe that they have overcharged me in the first place and took advantage of the fact that I was without hot water.They also installed a monitor on the hotwater tank that blinks all the time and they did not ask me if I wanted it or not, now we have a hot water tank that flashes light constantly. I cannot stress enough to steer clear of any dealings with Weiners for any work,especially with hot water tanks.

So called at 3:30pm as my 91 year old mothers house had the heat out. Hot water heat so it has a…read moreboiler..... I am familiar with boilers so I knew the pilot light was out.......I tried to relight the pilot light......the thermocouple was shot and need to be replaced....about a $30.00 part. They said it would be a premium I explained it was simply a thermocouple replacement.....the fellow showed up at 4:30......was finished at 5:03. The bill was exactly $1127.70.......I understand if people are called out of there beds or even if the job took a couple hours that people should be paid a bit extra......but this is at least double what is an acceptable price. David Johnston

Worst place in Kelowna to work for hands down the worst place to work for do not work for these…read morepeople and this company you will regret it. Everything is overpriced over gouged and they are not fair with their estimates or how they pay their employees if you think your estimate is off it is it's way off call another place and find out and you'll see how much they overcharge

I was able to quickly get an appointment to install a new gas range and the Service Technician was…read moreprompt, courteous and efficient. Would highly recommend using CE Plumbing & Heating and would certainly use them again if/when I require any additional servicing.

I have used CE Plumbing several times. The last time, they replaced a bath faucet but there was a…read moreproblem diverting the water from the tap to the shower. They came back and fixed this even tho it was not their fault. I am very pleased with their service and will call them first when I need a fix for my next plumbing problem.

Well...it is 6:57 on Thursday. I first contacted this company on Tuesday...they set up an…read moreappointment for Wednesday at 2:30..then bumped it to 6:00 ish (ok someone was vomitting and they had to replace him..I get that..no sweat I understand...6 ish it is)..tbut then bumped to 'maybe later', then promised early the next day...come the next day (now Thursday ) it started all over again for 1:00, then 3:00...and here I am..now 6:59...and it is officially a no show...Thanks for your consideration of my time...I was polite...I was flexible..but you not only could not keep any of the time frames you promised me...but didn't respect my business enough to call and tell me you simply were not coming. I will be posting this on Facebook...and have no desire to obtain services from you in the future! Thanks for nothing...Barbara

Very Professional. Did the job well, fixed the problems quick. They also go around your house and…read moreinspect all the rest of the plumbing. Sort of like how Mr.Lube checks out other things with your car. I also like mr.lube. I didn't get quotes so I don't know if if their prices were high or low or whatnot, but I feel that they gave good value for the money I paid.