Went in today to find a part for my Kohler toilet. 2 ladies helped me. They were knowledgeable and…read morefriendly and they found the part I needed. They were my 5th plumbing store. Can't thank them enough.

Our experience with Trufinity on a recent Poly-B removal can be summed up by four 'D's: Deceive,…read moreDelay, Deny, Dismiss. **Deceive:** We were quoted 3.5 days for the removal and install. When the crew arrived, Manager Sam Veach proudly stated we were in great hands and that the crew "had done hundreds of poly-b installs." However, the two technicians assigned to our project later admitted they were relatively new to Poly-B removal and had only done a "couple dozen" projects in their careers. **Delay:** Likely due to the lack of experience, the project stretched from 3.5 days to 6 days. When we called Sam on the morning of day 4 to ask when it would finish, he expected it to wrap that day, with a potential partial 5th day for finishing touches. Instead, by the end of day 5, water remained shut off to much of our house overnight, 12 tasks remained uncompleted, and a crew member informed us that due to scheduling issues, only one person was scheduled for day 6. Worried this would stretch into a 7th day, we called Sam again to express our deep concern. **Deny:** Sam first told us we were wrong about the single crew member scheduled for day 6, giving no context for why his employees believed that. He then claimed it was completely unrealistic to expect the job to be done in 3.5 days--despite Trufinity quoting us that exact timeframe during their initial site visit and scheduling. Sam insisted homes like ours easily take well over 4 days and that 6 days was not unusual. I called three other major plumbing companies who quoted this exact job; all stated 2-3 days is average for Kelowna homes of our complexity, with one saying they'd "never seen a Poly-B job take 6 days" and another saying 6 days is only appropriate for a mansion. Days later, another Trufinity manager admitted the project had gone well beyond normal length for this scale, directly contradicting Mr. Veach. Credit where it's due: after our call to complain, the second technician remained assigned, and a third, highly experienced tech arrived on day 6. The team of three finished all remaining tasks by 3:00 PM that afternoon. **Dismiss:** Throughout our conversations, our concerns were largely brushed off as "a part of the process." For a company claiming to provide "expert service with honesty and transparency," our experience was the opposite. We felt gaslit by Mr. Veach regarding the constantly shifting timeline and felt treated like just another number. Trufinity management did listen to our concerns multiple times and attempted to make it right by offering a discount on services. While we went back and forth on fair compensation, we appreciate the gesture. However, the compensation offered does not make up for a long, drawn-out, misleading, and dismissive process that caused immense stress. As such, we caution anyone considering Trufinity's services.

The worst HVAC company I have ever seen! No management at…read moreall!!! I got the 2 maintenance agreement and in the both they reschedule my appointments 3 times. Miscommunications in the company is obvious. Their technicians don't have enough knowledge in their work. They just want to wrap up everything without solving the problem. Don't trust them and waste your money! Not recommended at all.

Matt and his team are more than awesome. Had my AC looked at. The tech was here pretty much all…read moreday. He explained things to me when I had questions in a way that I could understand. The tech today(don't remember his name) was also very friendly. Just Love this company. Been using Premium comfort for well over 8 years. They are the best!!!!!

Anthony was amazing we called him through the holidays and he came out did a trouble shoot then…read moreMonday morning grabbed the parts and had it in ASAP. We have a furnace that he doesn't deal with but still went out of his way to repair and was very happy with service and price. The next house will definitely have what he sells we will be building another new home and Anthony will be the one we call to install!! Cheers The Gambles

I recently had an issue on a rental property, it was Boxing Day 2023 and the tenant called to say…read morethe furnace was not working properly. I called Anthony as I have used him on another rental property and I was really happy with his level service and knowledge. He had a good idea of the problem over the phone and was able to diagnose the issue quickly. I am extremely happy with his quick response, knowledge and ability to solve the issue quickly at a reasonable price. I highly recommend Phillips Heating, Plumbing and Air Conditioning as he is amazing. Thanks again Anthony.

PATRICK PROIETTI was our service provider. Very courteous and friendly. Gave us good information…read moreand was reasonably priced I will definitely use him again and refer him to others.

Our small Strata contracted w Milani for installation of 5 A/C:Heat exchange units. They have been…read moreexcellent to work with...from the Product Consultant to technicians. The tech team have been a 'dream team'. Can't say enough good about them. Professional, thorough, polite, hardworking!, and clean up each day after their work. Also... they assessed our building hot water tank without hesitation while here as we were experiencing hot water changes. They could have said readily, 'time for a new tank' (it's 7 years old). But they took the time to examine and determined that one of the conduction components wasn't working. So instead of thousands for a new tank, we will have a new component for a few hundred dollars. Thank you again Milani (Chris) and tech team!! (Salim and Karandeep) I give Milani 11/10! And full endorsement to others.

I spoke with King Rooter Plumbing Inc. (also known as King Trenchless) over the phone to get a…read morequote on replacing my leaking water main line. After receiving a quote I asked them in a email for proof in writing of being licensed, bonded and insured just like it's written on their trucks and they told me they would be more than willing to pass any information that is needed to the approved authorities and that all their credentials are public knowledge. They wouldn't tell me who these approved authorities are. I had no water for a month and no time to play a game called Find My Credentials! I'm sure they are a reputable competent plumbing company but if they're going to proudly advertise being licensed, bonded and insured they'd better have the proof to back it up. I didn't hire them.

I had Tristan install a trenchless water line at my home. He was upfront about the price, was…read moreprofessional and there were no hidden/additional costs. There's a reason why they are called KING Trenchless- Best of the best equipment to get the job done right. Highly recommend these guys.

We had a problem with our hot water tank pilot light not staying on and with a house full of guests…read morewe need hot water for the weekend. We call several plumbing contractors to only get a message mail box. We finally called Roto-Rooter and a live person answered the phone. Dana was very helpful and had a technician out to our home. He offered us a couple of option to get us up and running again. Kodie let us know that the tank was 18 years old and the repair option just didn't make sense. We gave him the go ahead and 3 hrs later we had hot water and a new hot water tank. The next day two other plumbers call to come have a look, we had to tell them the job was already done. Thanks again Dana and Kodie! Edna Schmidt

Nathan T. helped us today with a frozen main drain in our house in Kelowna. He was very friendly,…read moreprofessional and solved our problem. Thanks for your great attitude Nathan and all the hard work.

February 20, 2017 I…read morethink that my hot water tank was leaking for quite some time -- as in months, and because it's located just off the carport, I never knew until late Saturday afternoon when I happened to hear a trickling of water. I should have clued into the Fortis bill which was over triple the norm, but Fortis also introduced a rate increase and there was the unusually cold spell, so I didn't put 2 and 2 together. At first glance, it appeared the T&P (temperature & pressure release value) was shot (and it was), so I replaced that form Home Depot part. But after refilling the tank I still heard water trickling. Hmmm ... coming from underneath. The tank was rusted thru. I did a bit of review hunting online and noticed that Dave and "911 Plumbing" in Surrey was getting great reviews so I called on Sunday morning figuring I'd leave a message. To my surprise, Dave answered and actually dropped by shortly after. Note that I did say Sunday, right? We talked about the new high efficiency tanks but it's a big hassle for my townhouse unit to vent properly so with his explanations, I decided for the old skool version, which still has a better efficiency rating than my last (2002) tank had and was much cheaper. He came by Monday morning promptly at 930am and it was all said and done in less than 2 hours. Gas hot water tank. He left me with some useful tips and information and I was quite happy indeed. So happy that I felt obligated to give him a shout out here! He's a stand up guy; did good work; cleaned up very well, and the info that I received about maintaining the tank is priceless. Thanks Mr. Dave! PS: My neighbours have his contact info now too! PSS: Hillcrest has yet to call me back and they did the 2002 install. Sure glad they're slacking off! PSSS: Thanks to great reviews like those here on Yelp too!

Prompt quick excellent service. Covid compliant and…read morefriendly. Highly recommended. Thanks Dave for the assistance with the plugged commode!

Called these guys last weekend when my water heater broke (after calling 2 other Kelowna plumbers…read morethat didn't answer the phone). Rite Tech sent Chad to my house within 2 hours, and he showed me where the heater was rusted and explained why I needed a new tank. I found him to be very trustworthy and competent. I checked some prices online before I gave him the go-ahead and found him to be right in the ball park. He had replaced my water heater the same day and even cleaned up the mess. Great plumbing company!

I am so grateful for the quick response and service from Rite Tech Plumbing! Our furnace died on…read moreone of the coldest days of winter, -22 degrees. Rite Tech was able to send out a service tech that day and quickly replaced our furnace.