Outstanding service and super professional Honest and…read morefriendly highly recommended From flat tire oil change to complicated engine repair this is the place

I took my car for a simple oil change today. In addition, all fluids were checked and once again I…read morewas treated as I was the only client of the day! Trusted work and garnished respect will keep you coming! And don't forget the the best priced repairs in Pittsburgh

Needed a fast oil change only. The wait was kind of long bc there were so many ppl here. When it…read morewas my turn, they told me about the different prices. I told them I wanted the least expensive. No one tried to pressure me or sell me anything else. After 20 min I was finished and on my way. I highly recommend.

I took in my Camry for a FULL Synthetic oil change. The price was $102 plus tax for 4.5 quarts of…read moreoil and a filter. I had a $25 off coupon. At $82, I still think that I paid too much. The Corporate-owned Valvoline Oil change is GOUGING the customer. Quickie lube at dealership prices. I asked about between oil change "top off's". I was told all fluids, BUT oil. I would be charged $11.99 per quart. What a rip-off!!! I will spend my money elsewhere. The only reason for the 2-stars was the nice employees. Goodbye Valvoline!!!

I recently purchased a Rav4 and salesman, Damon Cupp, was very knowledgeable and informative…read morethroughout the entire process. If you're looking to buy a new vehicle, I would recommend Damon as your salesman. Fred F.

Very disappointing experience, especially with Dominic Lill…read more My appointment was at 1:00 PM, and after waiting to check in, I was told the service would take about 1 1/2 hours. I waited until around 3:30 PM in the lounge with no update or communication. When I went to ask Dominic about my vehicle, his attitude and the way he spoke to me were extremely disappointing. Instead of acknowledging the long delay or apologizing, I felt like I was being treated as if I was bothering him for simply asking about the status of my own vehicle. His communication was rude and dismissive, and there was no sense of customer service. The service itself was eventually completed, but even getting my vehicle afterward was disorganized--I was given different directions about where it would be brought out and had to keep going back inside to ask. Delays happen, and I understand staffing issues, but there is no excuse for treating a customer disrespectfully. Dominic's attitude and handling of the situation were the biggest reason for my negative experience today.

My beloved Civic of 12 years broke down and I had to consider another car. I dreaded the new car…read morebuying process and dealing with salesmen but my experience with this dealership turned out to be quite painless! I'm comparing this experience to the blah one I had at Valley Honda and they fell short on every aspect. Even if I liked the Insight better (which I didn't), I think I would've still avoided dealing with them. I worked with Ryan and he was great--not pushy, friendly, helpful and earnest. I was deciding between 2 hybrid vehicles (Hyundai Ioniq v. Honda Insight). I did quite a lot of research myself before going to either dealership. It only took one test drive of each vehicle before I decided within the week. I was given a great discount and am really quite happy with my new hybrid! I would definitely recommend doing business with this dealership and with Ryan!

2026 haven't had this Tuscon a year and the engine went on it. It should be covered by the…read morewarranty. Now Melissa is telling me and rod is not covered because of an oil change. I showed proof of an oil change in January but you will no accept it stating you need the very first oil change. Not sure about the logic in that being the reason to deny my warranty and leaving me with a 6000 dollar bill. Very frustrating and unprofessional. The dealership should stand by their product. I believe this Tuscon year and model is known for a defective engine.

Always helpful and gets the job done well. They offer a shuttle service as well to get you to work…read moreon weekdays. Most of their staff goes above and beyond,!

Out-of-State Buyer Beware - Undisclosed Damage on a $38,000 Vehicle and Zero Accountability…read more I purchased a Kia Telluride for over $38,000 from this dealership as an out-of-state buyer and paid $750 for enclosed vehicle shipping. The transaction closed quickly and payment was wired in full. When the vehicle arrived Friday night, it was delivered dirty on the exterior, despite enclosed transport. Once inspected properly in daylight, I discovered significant warping and paint damage on the rear spoiler. This defect was not disclosed, not visible in the listing photos, and not identified in the third-party pre-purchase inspection I paid for. The inspection company later refunded me, acknowledging they missed it. I immediately documented the issue with photos and video and contacted the dealership. I reached out to:    *   Chanda (Salesperson)    *   Nathan Baysek (Used Car Manager)    *   Calvin (Internet Sales Manager)    *   Will Kraft (General Sales Manager)    *   And ultimately the General Manager For days, no one responded to emails or calls. After continued escalation, Will Kraft finally contacted me and confirmed that management and the GM reviewed the photos and decided to do nothing, stating that because I paid for a pre-purchase inspection, the dealership would not assist in any way. To be clear:    *   This was a $38,000+ vehicle    *   The damage was present at delivery    *   It was not disclosed prior to sale    *   It was not visible in marketing photos    *   The vehicle arrived dirty, further obscuring the issue The vehicle itself is mechanically fine, but the lack of disclosure, refusal to stand behind the condition of a high-dollar vehicle, and complete breakdown in communication was unacceptable. If you are buying locally and can inspect the car yourself, your experience may differ. If you are buying remotely, understand that once the dealership has your money and the vehicle is delivered, you are on your own. This was a conscious decision by management not to address an undisclosed issue on a $38,000 vehicle.

I gave three stars for very specific reasons; Ray and Greg. Otherwise, I have to say-1 star would…read morehave been the tops they would get from us. Where do I begin...the beginning, a very good place to start! We needed a hitch attached to our car. My husband did the research; he found a hitch and a place to put it on that was reasonable, convenient and fit into our schedule (or so we thought). We made an appointment for 11am. They said it would take about 2 hours. We figured we 'd give them 3, being it was a Saturday. Just before 3pm (4 hours from when we brought it to them) the mechanic called to ask us a question so that he could start on our car. START ON OUR CAR???? WHAT?? Having just finished lunch not far down the road, we headed directly there. I asked to speak to the manager. He was away. Assistant Manager Ray was incredibly helpful. I was LIVID to say the least. We had 100 things to do that day and getting the news that our car hadn't been started was not helpful in the least. Apparently, it was supposed to have been marked "appointment" on the invoice but hadn't. It was given to a mechanic that was working on an involved car before ours and wasn't going to get to it in the time frame quoted. The person that checked us in hadn't done his job. He didn't indicate the appointment on the invoice. He didn't take into account the mechanics workload and certainly didn't provide any customer service when he finally approached the desk. No apologies, no remedies, not a word of encouragement. The mechanic felt bad; but, it truly wasn't his fault. There was nothing he could have done differently. His name is Greg and he did a fantastic job when all was said and done. Ray took over. He was soft spoken and stern. He understood my frustration and handled it well. He helped Greg to get the necessary parts needed to do the job right. They told us it would be done by 5:30. We arrived at 6:00, just in case. With everything connected, the electric was tested. Oh no...something was wrong. I felt myself boiling again. But, quickly Ray calmed me. He explained that Greg would take care of it all. That, instead of waiting, I could come back tomorrow. Although upset since what was supposed to take 2-3 hours is now taking 2 days, Ray really was genuine. We picked it up the next morning; it was all put together and the electrical was working fine. As for the other person who really fell short; when the manager returns from vacation-trust me-I will certainly have an earful about the lack of professionalism and customer service.

Stay away! My daughter lives about 2 1/2 hours away from us and we were visiting Pittsburgh and…read morewanted to take the car in to get it inspected. We've always had good luck with the tire department there at Pep Boys. We had an appointment at nine got there before nine. The gentleman at the front desk told me he didn't know that they could do the inspection because they weren't sure if there were emissions testing equipment was working. He then asked me for a copy of the insurance card and owners card, which I unfortunately forgot back home. I did have photos of them, but he said "they no longer do that". I could not email them they could not print them for me. My daughter and I went to Staples and got both cards printed out returned to Pep Boys and left the key to the car with them around 1 o'clock. I received a call from them that the car needed windshield wipers and front and rear brakes. Although the rear brakes would have passed inspection, he felt that we should just go ahead and get everything done at the same time so we wouldn't have to bring it back in a month. He quoted me $1400 for all of the work. I asked him how much it would be without the rear brakes. He said I don't know that "do you know how long it took me to get this in the system?" He gave me a rough estimate of $240 less. I am so angry at myself that I allowed them to do this work when I could've had this done elsewhere for about $400 but we were in Pittsburgh and wanted to get it done. He again called me and explained that he couldn't read the printout of the insurance card so I needed to bring that with me. When we walked in to pick up the car approximately 4:00, he told me that they could not do the inspection without the insurance card because they couldn't read the printout. So we could take the car and just not have it inspected --seriously? He must've sensed my frustration because at this point I was beyond frustrated and he took a picture of the photo I had on my phone and used it. He said that the mechanic just had to enter the information into the system, but he thought he might be at lunch so we could just wait in the waiting room. I don't know how long their lunches are, but we waited over an hour. Finally, I walked out to the front And the mechanic asked me if I had the Kia Tucson. I said it's not a Kia. It's a Hyundai finally, we paid for the car and left. This was a nightmare the people there do not seem to know or have any clue what they are doing. I will never ever take a car back there nor what I refer anyone there. I recommend you stay away. Their customer service is the worst that I've ever seen and they will only rip you off. I'm thinking of filing a complaint with the Better Business Bureau.

I hate getting my car worked on. Usually, I can't afford the time, and more importantly, I hate to…read morepart with my hard-earned money. Over the past few months, I've have had to get some minor work done on my RX. I scheduled my appointments for early in the morning so I could get out as soon as possible. The first repair was going to take a few hours, so I asked for a loaner car. I arrived early in the morning to drop off my car, and one of the service assistants provided me with a new IS 250 for the day. By the time I got back to the dealership to pick up my car, the techs had fixed my issue, and washed my car. Today I had to have a small electrical problem fixed. I was at Rohrich by 9:30. I walked into the service manager's office, handed him my keys, and he immediately gave my car to the mechanics so they could get started. I spent an hour in the lounge area watching TV, drinking fresh coffee, and enjoying biscotti! The receptionist let me know the work was complete, and once again, my car was washed and ready to go- no charge! I've had nothing but great (if not exceptional) service at Rohrich Lexus. When I'm ready to another vehicle I will surely give them my business.

Scheduled an oil change and tire rotation through the online scheduler for 1:15 PM. Vehicle arrived…read moreat 1:10 PM. At 2:30 PM the vehicle had still not been brought into the shop. When I asked for an update, I was informed there were eight vehicles ahead of me and that the appointment time only served as a place in line, not an actual service time. Had this been communicated upon arrival, I would have rescheduled or made other arrangements. The staff ultimately returned the vehicle promptly when requested, but the communication and customer service experience did not meet the expectations I have for a Lexus dealership. If I return in the future, it will only be to drop the vehicle off and pick it up later. My time is valuable, and after learning that scheduled appointment times do not reflect when service will actually begin, I would not plan to wait at the dealership again.

I have just completed the successful purchase of a new X5, working with Dean Greer and his…read moreassociates. There were three parts: - appraisal and trade of my FL vehicle - new FL title taxes & tags, and - the biggest hurdle, we made the Order, and BMW had just closed production of the 2026 X5. Dean was immediately searching the country for a vehicle already allocated to a different dealer. Not new on a lot, but new, new. He found the 'needle in the haystack, every option I ordered. The trade in value was better than I expected. The out-of-state registration smooth. The X5, 2 weeks from Order to in my driveway. Not the simplest transaction, and everyone at BMW of Sewickley was professional, courteous and committed to me, the customer. For Dean Greer, Keyshawn D'Orso, & John Hanna: many thanks and even more success!

Excellent sales and service at this dealership,. My son and I just purchased 2 new BMW's from Sales…read moreAdvisor Ken Lynch who I highly recommend along with my service advisor Jen Jayne. I have dealt with Sewickley BMW / Porsche /Audi for over 30 years. 5 Stars !

Sales experience perfect. Service experience bad to worse…read more Skipped over problems, didn't solve. I burned 3 vacation days trying to get my car fixed. To schedule service, you get a call center, not the actual service department at this dealership. I had to call the General Manager of the dealership twice about the service department, here his son runs the service department, very poorly in my opinion. Their car wash was down, so instead of them taking my car to their sister dealership down the road, they told me to take the car there. In my opinion you shirked your responsibility. Advice......don't let untrained kids run your business.

They are slow and crooks. Tried to charge me $1,200 for a cable, $350 for a light bulb and $1,500…read morefor a new mirror assembly because the light bulb was burned out in it. GO SOMEWHERE ELSE!!!!