I took my car for a simple oil change today. In addition, all fluids were checked and once again I…read morewas treated as I was the only client of the day! Trusted work and garnished respect will keep you coming! And don't forget the the best priced repairs in Pittsburgh

Had to wander around after waiting in the office for 10 minutes to find anyone working. Would be a…read moregreat location for a film.

Needed a fast oil change only. The wait was kind of long bc there were so many ppl here. When it…read morewas my turn, they told me about the different prices. I told them I wanted the least expensive. No one tried to pressure me or sell me anything else. After 20 min I was finished and on my way. I highly recommend.

I took in my Camry for a FULL Synthetic oil change. The price was $102 plus tax for 4.5 quarts of…read moreoil and a filter. I had a $25 off coupon. At $82, I still think that I paid too much. The Corporate-owned Valvoline Oil change is GOUGING the customer. Quickie lube at dealership prices. I asked about between oil change "top off's". I was told all fluids, BUT oil. I would be charged $11.99 per quart. What a rip-off!!! I will spend my money elsewhere. The only reason for the 2-stars was the nice employees. Goodbye Valvoline!!!

I recently purchased a Rav4 and salesman, Damon Cupp, was very knowledgeable and informative…read morethroughout the entire process. If you're looking to buy a new vehicle, I would recommend Damon as your salesman. Fred F.

Easy to order online parts! Although the lady at the pick up counter seemed miserable and put out…read moreotherwise great experience.

I actually did not buy a car from this dealership. That was not their fault but I just decided…read morelater that I wanted to wait to buy a new car. What impressed me about this place was how they answered my questions but did not put a lot of pressure on me to buy anything. I made clear that I was at the start of my decision about whether to buy a new car and the sales person Josh clearly respected what I said. He did not pressure me nor did he ignore me. I also met the manager and was concerned initially when asked to meet him because I thought the manager was going to put the high-pressure tactic on me. But that did not happen and he only thanked me for being there and asked about my experience. Due to factors not related to the dealership at all I am not sure when I will be ready to buy a new car. I can say that when I am, I will definitely be looking at this dealership.

We brought my car in because the horn was not working. The service department is friendly and…read morehelpful, taking time to educate us about maintenance of the car. The repairs were done quickly while I waited and there waiting room with coffee.They provided. My representative could not have been better. I only regret that I cannot recall his name

Out-of-State Buyer Beware - Undisclosed Damage on a $38,000 Vehicle and Zero Accountability…read more I purchased a Kia Telluride for over $38,000 from this dealership as an out-of-state buyer and paid $750 for enclosed vehicle shipping. The transaction closed quickly and payment was wired in full. When the vehicle arrived Friday night, it was delivered dirty on the exterior, despite enclosed transport. Once inspected properly in daylight, I discovered significant warping and paint damage on the rear spoiler. This defect was not disclosed, not visible in the listing photos, and not identified in the third-party pre-purchase inspection I paid for. The inspection company later refunded me, acknowledging they missed it. I immediately documented the issue with photos and video and contacted the dealership. I reached out to:    *   Chanda (Salesperson)    *   Nathan Baysek (Used Car Manager)    *   Calvin (Internet Sales Manager)    *   Will Kraft (General Sales Manager)    *   And ultimately the General Manager For days, no one responded to emails or calls. After continued escalation, Will Kraft finally contacted me and confirmed that management and the GM reviewed the photos and decided to do nothing, stating that because I paid for a pre-purchase inspection, the dealership would not assist in any way. To be clear:    *   This was a $38,000+ vehicle    *   The damage was present at delivery    *   It was not disclosed prior to sale    *   It was not visible in marketing photos    *   The vehicle arrived dirty, further obscuring the issue The vehicle itself is mechanically fine, but the lack of disclosure, refusal to stand behind the condition of a high-dollar vehicle, and complete breakdown in communication was unacceptable. If you are buying locally and can inspect the car yourself, your experience may differ. If you are buying remotely, understand that once the dealership has your money and the vehicle is delivered, you are on your own. This was a conscious decision by management not to address an undisclosed issue on a $38,000 vehicle.

Horrible dealership. We bought a BMW from them get it home and it needs $12,000 worth of work done…read moreto the shocks and sway bars. There's no way they inspected this car like they said they did. Beware, very dishonest dealership. Our attorney will be taken care of this.

Dropped off my vehicle for an oil change and a radiator flush... they kept it overnight and ended…read moreup being able to do neither, and I left the next day with nothing done. I had to call for updates multiple times on the status, and I wouldn't have known they were even planning on keeping it later/overnight if I had not called, since no one bothered to reach out to me (despite saying they would). Quoted me $500+ at pick up for an 'issue' with the oil pan... went somewhere else the next day and got the oil change AND the radiator flush for $300 in less than 2 hours. If you don't know how to do an oil change on the vehicle... just say so! Will certainly not be returning after this... I just saved $200 by going somewhere else...Be careful out there yinz!

I scheduled a same day appointment to replace my car battery. Despite being very busy and close to…read moreclose the staff was able to still get my appointment finished. Jessica was very friendly and helpful. Thank you for helping get my car back on the road!

Great customer service and friendly staff. They went out of…read moretheir way to make our purchase seamless. We were missing a key and they sent us a new one in the mail! Awesome! Dave and Maria Galietti ​

I came in to Rohrich Lexus for the first time on March 23, 2026 to look at a used Audi SUV. The car…read moreappeared to be in good shape but had an engine knock when it first started but quickly went away after about a minute of running. I put a $500 cash deposit on the vehicle but asked them to have a mechanic look at the engine knock as well as pulsating brakes. If they took car of those two things I would buy the car. The salesman, Rudy, who was very nice called me a couple days later and said they would no longer be selling the car and it would go to auction as it didn't meet their standards for sale. I found that to be a little odd as they told me the car had been on their lot for about 40 days. But OK that's fine and I asked for my deposit back. Rudy said he would arrange to have a check sent to me for the full amount of the deposit. So I wait about a week, no check. I called Rudy and he said he instructed Betty in their Business department to have the check sent to me. I waited another week, no check, no phone call from Rohrich. I then called Betty and she said that she gave instructions to someone in accounting to send me the check. She said she would look into it and get back to me. I wait another week, no check no return phone call. I finally called their General Sales Manager and left a message for him to call me back. Two days later still no phone call. So now it's been 3 weeks and no check. I have been in B2B sales for over 30 years starting as a sales rep and working my way up to Commercial Director for North and South America at a multibillion $ global company. I know what good customer service is and it definitely is not what Rohrich Lexus is about. I realize some businesses have check runs only on certain times of the month but nobody said anything to me that was the reason for the delay. I have no problem with Rudy as he did what I asked him to and followed up directly with me. But for the rest of the people I was in touch with, they really need to get trained about taking care of their customers. I cannot and will not recommend Rohrich Lexus to anyone. It's a shame that I may have to take this to court to get my money back.

I purchased a 2025 BMW X5 from Keyshown and BMW Sewickley recently. I was treated well and am very…read morehappy with the vehicle I purchased. I would recommend Keyshawn, was very good to deal with as were all the staff I interacted with. Truly a professional dealership Chuck H.

On 21 February 2025, I purchased a used 2017 BMW M2, which had roughly 24240 miles…read more I drove 600 miles roundtrip to make the purchase because of Ken, who provided prompt replies to my queries on the condition of the car. When I arrived to test drive, the car ran a low battery alert on the second start after a few minutes of driving. I wanted to leave but something about the mileage and the Carfax convinced me it was clean and that there was no electrical issue besides the battery. Another buyer might've been wary of the alternator at that point, causing battery drain. Then, when you looked around the car, you'd notice it wasn't detailed properly. There was food dried to the B pillar and behind the steering wheel, as well as a bag of trash in the trunk. I noticed when I popped the trunk to check the battery after having already asked Ken to verify that it was in working order before I arrived to test drive the car. I didn't gripe about these issues. In fact, I made it an easy sale and I regret it. I didn't complicate the sale for issues which would have alerted other buyers to your indifference in preparing this car. How do you deliver a car with a dead battery to a buyer who drove 300 miles and gave you a week to prepare the car, while asking about key details including the battery. It reads negligent, and I am unsurprised that lack of care in adequately inspecting the car manifested again. You can produce a narrative about what I did to the car, but my evidence suggests you were more careless than I was and I believe strongly that others will agree. Last night, 13 days after purchase, the car threw a check engine light. Error code P120D bank 1, hose broken or defective. Upon closer inspection of the engine bay, you will notice lots of loose electrical tape that has been haphazardly wrapped around wiring. Now I know why. The engine bay was also likely power-washed, which can loosen hoses and wiring and clamping. I am extremely frustrated because I just made a purchase I can't presently drive, and trust me I could have purchased a lot of other cars. I was driving out to dinner last night with a date, and then I had to cancel plans because the car isn't drive-able in its present condition and now I am out of a car until I fix it. That's not how a new car purchase should work, and I will advise others about what I experienced because it is extremely irregular and deceptive to sell a collector-esq car that can't even be driven. The part that failed isn't regular wear and tear either, especially not at this mileage. You might have even cleared the code. Personally, I do believe someone did. As someone who has only purchased used cars in the past, and who has owned BMWs before, I can safely say this is irregular maintenance that would never appear on any clean car, but especially not on any car that had been well inspected because it's inexcusable to pop a drive-train issue this short after purchase on a car with this mileage. This isn't a "clean car." When I told Ken this and expressed my warranted frustration, he suggested I was driving the car too hard. However, His sales manager, Scott?, stated too much time had passed. Which excuse is it? I am unsure at this point but surely someone will reply stating I declined a warranty, which they are welcome to do. However, I am also entitled to say they don't inspect vehicles properly. They lie. They clear check engine codes. They will sell you poorly inspected used cars and my experience was poor before during and after the sale. Cannot recommend. Last text is Ken laughing about me for the damage. Sick.

Sales experience perfect. Service experience bad to worse…read more Skipped over problems, didn't solve. I burned 3 vacation days trying to get my car fixed. To schedule service, you get a call center, not the actual service department at this dealership. I had to call the General Manager of the dealership twice about the service department, here his son runs the service department, very poorly in my opinion. Their car wash was down, so instead of them taking my car to their sister dealership down the road, they told me to take the car there. In my opinion you shirked your responsibility. Advice......don't let untrained kids run your business.

service center is disgraceful. The service manager is very unprofessional. when I was told a part…read morewould be on back order for months, I was told it's not an important part ($1100) but they needed it on to pass emissions. in the mean time, just pull over and don't drive it if check engine light starts to blink! "rule of thumb" ive let a lot slide over the last couple years there but this was absolutely It.