I took my vehicle to DSN for evaluation of several lights that had come on in my vehicle. We were…read moretold to bring the vehicle in at 8 am July 14th and they would run diagnostics on the vehicle and let us know the issue. We had already showed them which lights were going on and off along with a speedometer issue, and giving all of the fault codes showing. We were told it would take a few hours and they would let us know. We called at 430pm that day to see what they decided was wrong with the vehicle. We were told that no one had looked at it yet, that it would be the next day instead. On July 15 we were called and told that the issue was sensors. These are the same sensors they had told us a year ago were an issue with a different set of codes and light combination. We had already replaced those sensors. We did not have DSN replace them because they wanted $1300 for parts and labor that we could have done for less than $500. We told them the sensors had already been replaced and that was not the issue. They stated the sensors had gone bad and that they needed to be replaced. We finally agreed to let them replace the sensors, but they then let us know they had to order the parts and it would be at least the 16th before my vehicle would be ready. Late the afternoon of the 16th we received a call to let us know that the sensors had been replaced, but the lights were still coming on. Now they believed the problem to be ABS actuator that needed to be replaced and parts and labor would be at least $1400. They already had us for sensor replacement that had not been needed for $1300. So now they are wanting $2700 to repair the vehicle and they can't guarantee it will be fixed. After much discussion we did finally get them to admit that the sensors had been fine. That one had a lower voltage than usual but that they had not been the problem. However they would not put our original ones back on and that we still owed them for the $1300 unnecessary repair they had already completed. They said they would have to order the other part that was needed and it would be at least 3-5 business days before that part would be received and it was a refurbished part because Nissan no longer makes that part. They were told to put my vehicle back together and I would come and pick it up on Friday morning. On Friday morning I argued again that I should not have to pay for a repair that wasn't necessary, but I wasn't allowed to have my vehicle back until the bill was repaid and they would give me a $150 discount. This discount basically covered the taxes and credit card fees that they pass on to the customer when you pay with your card. I paid the bill so I could have my vehicle back. I did not get the original parts back, I can't even confirm that they actually replaced the sensors that they say they did. I did however order the exact same part that they told me needed to be replaced for $350 and we replaced it ourselves. Magically all the lights are gone, all the codes are cleared and the vehicle is working as it should. So no I would never recommend DSN to anyone. I am out over $1300 for repairs I am not sure they did, can not prove they did, but they did admit were not needed.

After a series of reprehensible experiences at Miracle Nissan of Augusta & Miracle Nissan of North…read moreAugusta, I came to Dick Smith Nissan of Lexington for my 5,000 mile service. The staff were warm, attentive, efficient, and cohesive. Even my after-service follow-up has been consistently helpful and exceptional, and that's coming from someone who grew up around the car business and was previously a service advisor. I am looking forward to returning for my 10,000 mile service in the new year!

Das Autohaus took excellent care of my 2014 VW GTI earlier in 2024. Dropping the car off and…read morepicking it up was simple and painless, and they communicated with me while inspecting the vehicle. I highly recommend them if you have a German car, and I'll definitely continue to be a customer in the future.

Moving from California to Lexington, I thought my Audi's would be deprived of the Custom service i…read morewas used to back home. Lo and behold, i found this place and couldn't be more happier. Other than the programming part, Shad and Allison will be handling all my Audi needs. Shop is clean and organized and they are such a pleasure to deal with. This is the place that will take care of your import!!! Thank you

Family owned business serving the midlands for 30+ years. Tony, Lamar and the crew really know how…read moreto take care of customers and they sell good, clean cars.

This is the second car I've purchased from Fahad at Luxury Cars of Lexington. I honestly wouldn't…read moretrust anyone else to help me find the car that suits me best. I've referred several people to him, and all have been very satisfied with the total outcome of their purchases.

Bought 2 used vehicles from MW across several years. MW is trustworthy and fair. These guys check…read moreall vehicles and make sure they are right before selling.

I purchased a used vehicle from JT Chrysler for approximately $17,000 and was given only one key…read morefob. I understand that used vehicles are generally sold "as is," but having a properly functioning key is a basic necessity and, in my opinion, should be something a dealership verifies before selling a vehicle. After trying to have a spare key made, I learned that there is no actual mechanical key included in the fob and that the fob I was given is aftermarket. The dealership was aware of this situation but chose not to address it before completing the sale. Now, after spending $17,000 on the vehicle, I'm faced with having to go to a dealership to obtain a proper key and key fob, which is expected to cost me more than $500. I'm extremely disappointed with how JT Chrysler handled this situation. I believe a dealership should stand behind the vehicles it sells and take responsibility for basic issues like ensuring the customer receives a functional key. Unfortunately, my experience has left me feeling that customer service and doing the right thing were not priorities in this transaction.

The JT dealerships are all scam artists especially JT Kia of Columbia! Don't trust ANYTHING they…read moretell you when it comes to the numbers! They try to rush you through the paperwork so you can't see that they charged you an extra $2400+ for add ons like pulse brake lights, tire locks, door guards, GPS ect that you didn't ask for. FUN FACT! You don't have to pay for those if you don't want it NO matter what they say! DONT TRUST JT! Go somewhere else! They are ripping you off!

5 cars later and I'm still satisfied.. always Hassle free and John gets the job done quickly. Easy…read moreride Auto sales people you won't regret it!

Went to Honda of Columbia to look at a particular vehicle and just wasn't sure if it was the car,…read morebut our salesman, Zach Davis, was such an amazing listener, and hearing our concerns, asked us to look at some options. My husband and I then walked into the showroom and within 60 seconds, we were sold on the blacked out Accord! It was so surreal, and Zach made it even more of an amazing experience by simplifying the purchase process! Yay, Zach! I'm so happy!!!

I just purchased a car from there. The price was right, they honored all discount, and they gave me…read morea good trade at value. I could not be more satisfied.

Service was fast and the mechanics did a great job on my car. Will come back again when I need…read moresomething done for my car.

Went to get a key fob programmed. Had an appointment and was told it would take about an hour. Two…read morehours in they asked if the key I gave them was the only other key I had and they were about to start. Took three hours for a one hour appointment. Just garbage experience. Still gave three stars because the key fob worked as advertised.