Placed Mother's Day telephone order on 5/9/14 @ 8:17 am, for teleflora arrangement pictured on website after being unable to place the "coupon" order online. Confirmed with Stephanie that the pictured arrangement ( white roses with purple fillers in clear vase with purple ribbon) was available for delivery in zip 66202 for Sat., 5/10/14. She further confirmed the flowers in the arrangement included NO carnations as my Mom has an aversion to these flowers (associates them with funerals). Stephanie then confirmed that Mom would be contacted by phone PRIOR to delivery since we were unsure what her Saturday schedule might be.
I Chose this florist because of close proximity to recipient and advertised 7 day delivery, including 10 am to 4 pm Sunday. Excluded Sunday delivery days did NOT include Mother's Day.
RESULT:
No advance notice of delivery. Delivery man startled Mom with early am delivery when she wasn't expecting any guests. He said, "Somebody has to be first".
Multi-colored floral arrangement received WASNT anything like the pictured arrangement ordered and DID include CARNATIONS ! Can't imagine a florist NOT having White Roses in stock in May!
Called florist upon learning of delivered arrangement @ 12:48 pm. 5/10/14. Sounded like classic " bait & switch" tactics: first I was reminded of their substitution policy and told that the " employee" would be counseled as to not " guaranteeing " an exact pictured arrangement would be sent. Upon learning that the order was placed directly with the owner who assured me the pictured arrangement was available for delivery on Sat., Angie promised to have the owner get back to me on Tues with a resolution to include picking up the delivered flowers with possible refund or redelivering the ordered arrangement on Tuesday after Mother's Day. Advised employee that redelivery of flowers on another day besides Mother's Day was not an acceptable option.
After several conversations with Stephanie, she finally agreed to contact supplier to see if she could get the flowers for the arrangement as ordered on Mother's Day morning to "make this right". So I'll be anxious to update this post!
UPDATE: recd email from Stephanie evening of 5/10/14, advising supplier cannot provide flowers for pictured arrangements, so she'll be providing a full refund within 72 hrs! She added that we should keep the CARNATIONS with her compliments and place future orders elsewhere.
Advice to wise: place internet or phone orders with local vendors that YOU know or someone you know has done business with, read more