The spa experience here is exceptional. You are welcomed in. You come in early to sit in a relaxing…read moremassage chair with a hot Lavendar neck wrap near a water feature. You are offered Lavendar Champaign, tea or ice water. Mary does an awesome job of massage. They offer a very reasonable subscription for monthly massages. I will return monthly. Such a special treat. I highly recommend you try their introductory special. You won't be disappointed!

A refund was processed to my card without my authorization or any prior communication…read more I contacted the business multiple times to request an explanation and allowed more than two weeks for a response, including adding additional time in case management was unavailable. I have received no response. My concern is not only the handling of the transaction itself, but the complete lack of communication and accountability afterward. Processing a financial transaction without authorization and then failing to respond to a customer's attempts to address it is unacceptable. I am posting this to document my experience and to make other customers aware.

I waited forever to go to a head spa and unfortunately this just wasn't what I expected at all. Let…read moreme start with the positive. It was clean and attractive inside. The technician that assisted me was very pleasant. I believe her name was Priscilla and she was the manager. Priscilla was courteous and kind in offering me tea at the end when she noticed I had some congestion. She was very soft spoken and hard to hear sometimes also seemed shy. The service started at the very entrance of the store at a round table. I was greeted and told that the package purchased the "blossom me" was not available because they were out of those products for hair thinning/loss. I offered to reschedule and she told me they wouldn't be getting those products from Korea until next year and that they were going to add some red light therapy to make up for difference. They should have told me this when I booked since I told them the name of the package at that time. Honestly, I didn't like the fact a credit for the difference wasn't offered or that I wasn't given the option to add from the menu to make up for it. It felt like it was a rip off even if it wasn't it because I couldn't see the value in what they claimed they were adding on. The services starts at the very front of the store at a round table. They run a wand through your scalp for a minute where you see your hair follicles on a small iPad then she told me my hair was healthy just some inflammation on the back. She had me select an aromatherapy type of oil for the service which I asked to breathe in then she rubbed my shoulders for a second then proceeded to escort me to the back for the service. The service itself felt like a longer hair wash type of service that included some red light therapy and some scrubbing with a special tool. Honestly, I didn't see the value for what was charged. No real wisdom or education was shared about hair condition or care. It was very robotic. At the end they lightly dry your hair with a blow dryer. I have curly hair so she used a diffuser that she held close to the scalp which burnt a bit since the scalp was sensitive from exfoliation. You basically leave looking worse the you came in with your hair half wet. I would love to compare this treatment at other locations to see if I'm missing something. Other recommendations to the business. Have some tissue handy if your client needs to blow their nose or something else. I was told no tissue was available and was given makeup rounds to clean my nose. The set up is not super comfortable either cause you're lying for 1.5 hours in a massage table with no actual comfort. I recommended at the very least a pillow to elevate legs during service. I also recommend more sharing of what you're actually doing at time of service and education. In the end I felt that they have technicians without proper training. That was my take. I would much rather get a facial or get my hair dyed, cut and blown out than visit a head spa. I'm not going to say though that it's not good for the scalp as I'm sure the exfoliation alone is great but the value doesn't do it justice.

I went to the one in Plano so my daughter and I could get facials at the same time. They did a…read moregreat job and were extremely welcoming.

Love this location! Staff is always incredibly friendly. Cameron is an amazing massage therapist!…read moreHe's great at finding the knots and working them out without ending up sore. Always leave feeling so relaxed. Highly recommend him!

Lovely atmosphere, very respectful staff. Isabel was…read moreamazing, I caught myself snoring on the table as she worked her way to relieve me of every single tensed muscle. Thank you for what you do guys... I'll be back.

It was a Friday and I was needing a good deep tissue massage on my neck and I found Healingwood on…read moreGoogle. I booked an online appointment which was easy! The place is clean, quiet and very comfortable. Lynn greeted me and got me settled right away. Her deep tissue massage on my shoulders, neck and head were wonderful! I had an hour session and when she was done I felt the good kind of sore! She really did a good job! I woke up Saturday morning feeling so much better! I will book with Lynn again because her massage technique helped me feel better!

Best massage ever! True deep tissue and so relaxing. I've been a couple times now and 10/10…read morerecommend

We've been coming here for more than 15 years! Not sure why I haven't done a review?! Best place…read moreever, to get a massage! You cannot beat their prices, I've included pics to give you that information! They have every kind of massage, and more... Reference pics! It's primarily a school, however, both the interns and instructors give massages. Don't get attached to an intern because when they graduate, you're on somebody new! Never had a bad intern, Massage, and the instructors are incredible! Christine is my favorite instructor! It's a very relaxing place, well maintained! Everyone's very friendly and helpful! I very highly recommend this place and certainly will continue to come back!

I've been coming here for over a year and have had great experiences. There was probably only one…read moremassage I had that wasn't the best. Otherwise, they have been good. Very clean and comfortable rooms. This last time I could hear people talking but usually don't. Great prices too!

I have had a membership with Hand and Stone for many years now and currently go to this location. I…read morelove getting facials from Olivia and I just tried a massage from Elvira today and it was SO good! I love that you can take turns each month doing a facial or massage depending on your needs! I highly recommend using either one of them for your facials or massages!

I've been to a few different locations, but this may be my new favorite. I've been a member since…read more2019, so I almost always take advantage of the free massage every month. The vibe inside is pretty similar to the other Hand and Stone locations and was overall a very relaxing atmosphere. I saw Elvira for a 50 minute massage with the aromatherapy scalp massage upgrade and it was amazing. I've done this upgrade before and had some therapists who either overlooked it or did very little and was still charged the full amount. Elvira was perfect and really paid attention to my requests for medium to firm pressure. I had a quiet session and the table warmer was set high, which I appreciated and really made for a relaxing session. I definitely want to come back and try this location again in the future. The parking was a little confusing initially: I entered the parking lot from Carrol, but there's actually a lot more parking in the back. It was perfect since I also had some errands to run in Southlake town center and the lot actually connects to the backend of it near Barnes and Noble. Definitely give this location a shot!

We stopped in here late one night and had THE most pleasant experience! My husband, who is a big…read moreguy, has a hard time finding someone to really work out the stress on his body and he has nothing but amazing things to say about his experience here. Most importantly the days following our session there. It's very easily spotted off Main in Roanoke. Parking can be tricky but there are plenty of parking within walking distance. The business is very clean and welcoming. It smelled like an aromatic lemon grass dream walking in. Your senses are instantly relaxed as soon as you walk through the door. We booked a couples room and he got a deep tissue while I got the Swedish massage. Both of our masseuses were thorough and professional and did such a wonderful job. After the session we were given a nice cup of Bael fruit tea to enjoy with cookies before leaving. It was such a thoughtful additional to incredible treatment we just received and we look forward to our next visit.

Amazing Massage Experience!…read more I had an absolutely wonderful experience here! I had been in town for a couple of days and my body was aching terribly, so I went online looking for a great Thai massage. I'm so glad I found this place! I ended up getting a Swedish massage with Nuusty, and she was absolutely amazing! She gave me an incredible massage, included some wonderful stretching, did some Thai-style walking techniques, and even gave me a relaxing facial massage. I left feeling so much better and completely relaxed! Everyone was so friendly and made me feel comfortable from the moment I walked in and after was very sweet, they give you tea and I didn't feel like I was rushed out. Nuusty was truly fantastic, and I would absolutely recommend her and this place to anyone looking for a great massage. I will definitely be coming back! ‍

Went in for a massage 3 weeks ago, can I say disappointed. I asked for a hot stone upgrade, I…read moredidn't receive it. If you are going to use a person training at least have someone watching over them. On top of that, a masseuse should actually be able to perform a deep tissue massage and not a rub down. In addition, when requested for a Manager to call back, at least follow up. I do not recommend this location.

Update: 03/08=2024- I'm very selective and can be a challenge to please. I can give this place a 5…read morestar now because....I met David, the Top Tier Therapist that I needed. He was cordial, provided some insight about himself, made me extremely comfortable during my massage and because I kept falling asleep...when he was done he simply said Good Morning...made me laugh but mad that my session was over His pressure and technique was perfect for me and one thing he did that I did not get the last time...foot massage. If you are doing a full body the feet just have to go with it. I know who I will choose the next time I go because I'm sure he won't disappoint. I could tell he takes pride in what he does, the service he provides and the professionalism to match. Definitely a model therapist to use to hire others by design!!!! Excellent Update: 02/09/2024 - Sarah, Spa Manager reached out to my mother and rectified our accounts. Because of her responsiveness and level of service when speaking with my mom, I am revising my review. This review is reflective of my experience there. The front desk staff were very customer friendly. The establishment was clean. I gave it less a star because my massage was not what I expected. My therapist was chatty and I like to rest and go to another place. I have additional opportunities to try again and am hoping to have a better experience.