I had a very disappointing experience with Florasource.
I placed two orders for fresh flowers and was initially told they would ship the following week. After several delays, I was sent a tracking number that showed activity even though the flowers had never actually shipped. Weeks later, I was told the orders still hadn't been sent.
Because I no longer needed the flowers, I requested both orders be canceled, and the seller agreed. However, the orders were apparently never fully canceled in the system, and weeks later my debit card began receiving payment attempts for products I never received.
The seller was polite in our conversations and stated that Faire handles billing and cancellations, but as the customer I was left spending significant time trying to resolve an issue that should have been handled long before. The lack of follow-through, poor communication, shipping delays, and cancellation problems caused unnecessary stress and ultimately cost me business opportunities.
I hope they improve their order management and communication so other customers don't have the same experience. read more