I went to several places in town to find the carpeting that I wanted for our home.
Floorz had a great selection, and I found exactly what I wanted. Jack helped me and was very nice. Due to the hurricane, my initial install date was moved, and understandably so.
I had to move the install date to 10.15.22 which was a Saturday
.
When I told Jack that, he was fine.
I called him 2 days before the install to confirm that my hallway would be carpeted as well. (I was considering LVT for the hallway and living room).
He told me that had plenty
He added that he always over orders, so there was nothing to worry about.
Aaron and Justin (installers) were borh professional and courteous, and did a great job with the exception of a visible seam that I could not vaccuum out.
Well, they ran out of carpet and left half of my hallway with no carpet. So much for over ordering.
Jack left me a voicemail last evening. I called back and he said installers would be back today.
I called Jack and told him that since all of this happened and talking it over with my husband that we thought he should make an adjustment on the bill for the inconvenience.
Jack asked me how much of an adjustment. I said 10% which I think is fair.
He told me that he would do it just so that he "doesn't have to mess with it anymore", and went on to tell me that a Saturday install was inconvenient for them.
He had already told me that they were doing 2 bedrooms not far from me, so how is that an inconvenience?
He asked how long the installers were there, and when I told him about an hour, he made a snarky remark about the amount of time they were here being such an imconvenience, and referenced the amount adjusted.
Their product is beautiful, the installers professional, but Jack???? Just a bit of a baby.
From my understanding he is the owner. He should have owned his mistake, and not have acted the way he did
Rant Over
Betty C. read more