I've seen first hand how well they take care of their customers. I purchased flooring from them…read moreback in 2018 and it's still holding strong and was an excellent and smooth process. I've also bought and had carpet installed in a couple of bedrooms. They were quick and efficient and not over priced.

We purchased a special order rug and, as such, they would not accept it as a return item for…read morecredit. The reason we were dissatisfied was because we paid for the binding on this rug and it became undone (that is, the stitching to hold the binding to the rug did not take). This all took place within a few months. We returned the rug for repair and after several weeks we were told it was done. After picking it up and bringing it home, it was clear that nothing had been done to repair it. We called and they apologized for the miscommunication and we returned it for 'repair'. Since the repair did not work the first time, we were offered as a second option (with the first option to redo the initial binding that didn't work) for $200 ($300 less the $100 (failed binding)) a border that would 'take care of it'. The initial cost was $550, and now, plus $200 more for a border and they can not guarantee that it will fix the problem. What would you do?

Keith is very passionate about what he does and wants his customers to be happy. He was very good…read moreabout communicating every day. His carpet work is detailed and we were very pleased with the installation. Highly recommend!

From the owner: My name is Keith Millard. I've been installing and selling floors for 23 years. I bring the samples…read moreyou want, straight to your home. I'm also a subcontractor for AAA Sales and Standale Home Studios. I'm insured for over 2 million dollars. Measuring and quotes are free. I install carpet, vinyl plank, and laminate flooring. I also do repairs. I'm very clean and respectful of your home. We make sure you are satisfied before we leave your home. We guarantee our work for a year. Or more. Thank you very much

We ordered flooring for three bedrooms and wished I'd found this local gem sooner…read more The owners were wonderful; the day after I called the owner brought by a great selection of samples and then helped us select the best options for our rooms and price point. She even suggested ones that were stocked so we wouldn't have to wait a month or more for delivery. The installers moved furniture and other items and did an excellent job! It is nice to find a local business instead of using a large impersonal store. I highly recommend Saugatuck Flooring.

We had several flooring needs for our older home in Allegan MI and we were on a tight budget. We…read moreshared photos of what we were looking at to use for color scheme. Then they even FaceTimed with us as we were working so much and at distance for a while. Installation with owner and son on laminate and the carpet crew were polite, professional and had great knowledge how to make it look fabulous. Photos are of finished floors while still in remodel for our part

I had some motorized blinds that weren't working well so I called here. Chris was very pleasant and…read morehelpful on the phone and I was able to schedule a time for him to change the batteries. He changed the batteries in my 9 blinds in about an hour.

Early this summer we contacted Jim DeWaard about purchasing the hot new luxury plank tile for the…read moretop level of our condo. Approachable, low-key, and answering all questions we tossed at him, we knew he was our guy. When the product took a bit of time, a common occurrence during the pandemic, Jim kept us posted. He selected what must be their top installer, another Jim, who worked tirelessly until the floor was done. Cleaned up dust and kept it pristine during all phases. Both these gentlemen were just that...professional and expert from our first inquiry to the beautiful and transformational result! Even our neighbors are impressed. We couldn't be happier.

Very friendly, helpful staff. I went there for carpeting and got exactly what I wanted. They…read moreloaded it in my small suv and tied the hatch down for me. Thanks so much!

DeGraaf helped me select and then installed a beautiful Chelsea Plank wood floor. The house is over…read more100 years old, and the floor fits right in. Have had hundreds of complements, and the price was right.

Karen met with me 'after hours' to discuss what it would take to sell our condo. We followed her…read morerecommendations and coordination of design elements such as paint and carpet. Her team came in and staged all the rooms with tasteful art and accessories that made it beautiful. The Open House was Saturday and we accepted a 10% OVER the list price offer on Monday! Karen made the process stress free with excellent insight, communication and flexibility. Thank you!

From the owner: Evolve is your solution for design, home staging and home organizing services. We are also a Carpet…read moreDirect dealer and offer many flooring and carpet options!