Essex Paint and Carpet's entire staff is made of nice and knowledgeable people. There was no "hard…read moresell" involved when I went to ask about tile shower materials. Devin was able to explain all the product lines they carried, and also explain the entire install process. Stuart was an expert installer, very comforting to have him arrive at our home and do the work. He was courteous, clean, and efficient. Joe was great about the follow-up. He did a final inspection and verifed of our satisfaction with the job. We were very impressed with Essex Paint and Carpet.

Essex Paint and Carpet did a great job installing carpet in my rental unit. They were happy to work…read morewith my tenant. They actually held the carpet for months while my tenant prepared the space for installation. It was nice of them to hold it so long, and they must have held it in a safe place, because the carpet was in great shape when it arrived. No problems and the price was right. 10/10 highly recommend.

DO NOT USE THIS COMPANY!!!!!!!! They do not adhere to…read morecontracts, schedules, or agreements. I made arrangements to have my floors done while I was away for two weeks. Not only did they not get the work done, but they left the heat on 90 degrees for the entire time. Warren, the owner agreed to reimburse me, but didn't. They promised to get the work done in the beginning of the following week, left a living room full of wood and didn't return until the end of the week. I contacted and paid extra for low VOC products which they said they used. I returned home to a home that was uninhabitable due to noxious fumes due to turpentine use. Owner Warren refused to take responsibility or even apologize for any wrong doing; completely defensive and directed me to his insurance company. DO NOT USE THIS COMPANY! Liars

Delivery drivers sat in the truck and watched us unload 46 boxes of material. I sure hope the…read moreproduct is better than the service.

I would rate them a 4* but due to the initial workers, I have some issues with my floor that unless…read moreI remove the entire floor, I cannot replace it, so I gave them a 3. (I did not discuss this with the company because I was sick of the project, so in fairness they were unaware but likely in my experience of them-would have fixed it) This is a bit of a doozy, The primary feedback I will leave you with is that they will not leave your job until it is completed to your satisfaction. My project was tile and hardwood in 6 separate spaces. I had a project that was to be completed in 1.5 weeks and due to many factors, it didn't get completed for a few months. The initial men that were at my job site were absolutely terrible- vaping in my home, taking long breaks, showing up late-leaving early, broke a light and I believe stole materials from my job (not confirmed). They were eventually terminated but not before they made my job a nightmare. I had to be very diligent checking on them, asking questions, taking photos and being very assertive about my needs and the damage the workers did to my job including damaging brand-new floor they laid down. Additionally, there had to be high level of communication which was difficult as there were many people to communicate with and the message often was distorted in the end. The second person they hired to complete my tile project was professional but had several personal issues that I believe disrupted the handywork, but the supervisor came in many times to ensure that my difficulties, issues and overall satisfaction was addressed. He wasn't willing to leave my project until I was happy with the work. He was professional. I would also add that I had to be on the phone with the team many times, and although I know they were likely sick of hearing from me- the office staff and workers were always kind, respectful and willing to address any need I had. I would return to their business, with a bit of caution due to those initial workers but I would return.

Very professional did a great job I would highly recommend. Owner made sure I was happy with job.read more

Rating of 5++. Joel, Robin and their amazing team might be the best floor restoration service in…read moreVermont. Not only did they exceed all expectations on very badly damaged hardwood floors, making them look better than new, they are a great group of craftsmen that are a pleasure to work with! They truly do everything other reviewers have written, plus more. Professional, highly skilled perfectionists is the best way to describe them. Consider yourself fortunate to have found Danaher and don't hesitate to hire them for any of your flooring needs. You will be glad you did!

We had about 1400 square feet of hardwood floor laid by this company. I really can't speak highly…read moreenough about this company's professionalism. They were very professional in spite of several snafus that were partially our fault. They did a beautiful job on the flooring and cleaned up after themselves. There were some damages done--as there will be when doing a job of this size. But they came back and fixed everything. The owner, Joel, is incredibly personable and accommodating. I would highly recommend this company to anyone having flooring installed. The price was right as well!

I gave them my small area rug for cleaning and it came back dirtier than before. They kindly redid…read moreit, but it was still dirty. They thought it was enough that they didn't charge me for the redo. But they did charge me to ruin my rug. Businesses like this are based on trust. They blew that and I will not use them again, nor will I recommend them. Make sure you don't really care about your rug before you give it to them.

After 15 years as a customer, I am done. I dropped off a rug for cleaning on 11/5 and didn't get it…read moreback until 12/23, nearly seven weeks later. I was told it would be ready for pick up in 2 weeks. I called repeatedly in that time asking when it would be ready and was told it was "in the drying room" and I should call back to see when it would be ready. I called again and each time was told it was being "cleaned again" or in the drying room. Upon pick up I was told it was cleaned five separate times, which caused irreversible damage. It was not dirty enough to be cleaned twice, never mind 5 separate times. The rug was returned with unraveling edges, failed binding, and curling corners. It was in good condition when dropped off. It is now ruined. Completely unusable. This is not normal wear; it is the result of improper cleaning practices. I called to speak to the owner to see what could be done about destroying my rug. The new owner told me he "Planned to do NOTHING about it" and to come pick it up. The business is under new ownership and whatever standards existed before are clearly gone. If you were a long-term customer like I was, be warned: the quality and care are no longer there. I regret trusting them with something I can't replace.

Their communication leaves much to be desired--we had to reach out for updates on delivery and…read moreinstall--but the carpet install was done beautifully at a price much lower than a competitor's. We would definitely go again.

The first time they came, there was an issue with the tile. They let us pick a different type of…read moretile that worked better in our bathroom and put us at the top of the list to replace it. The company was very professional, and the men that came did an excellent job. They were experienced and kind.

We had a bad experience with this business and urge others to look around for other options. At…read morefirst, they were polite and good to deal with. But when the Marmoleum install was flawed due to an air bubble, their solution was to go over the top of the flawed floor with a second layer of Marmoleum. In the process of tearing up the flawed floor, our brand new drywall was damaged and their attempt to fix it was lousy at best. The representative who came out even said he was concerned about losing money on the job. When we withheld payment until the drywall was fixed, we were threatened with litigation. In the end, we had to fix the drywall on our own.

They were great! Installed a beautiful marmo. mudroom floor for us. I also really like dealing with…read morethem as persons.

Phil and Collin were the best installers - what a great job! Highly recommend! The whole process…read morefrom start to finish went according to plan - great experience!

Recently purchased flooring here to replace our basement floor after it flooded. They were super…read morepatient, provided many samples, and happily refunded us for the 2 boxes we ended up not needing. Pickup was simple and fast. Great experience and definitely recommend. The floor looks great!

We've bought tile here twice…read more Both times, the experience was great. They have a really wonderful selection and it seems to be very reasonably priced. The sales people are fabulous. They know their stuff and are able to get you in and out really quickly. Both times, our tile has come in really quickly as well.

REALLY DISAPPOINTED. We spent thousands of dollars there recently. Although some of the staff was…read morenice and helpful, we were told several times that we would be able to return any tiles that we didn't use if the boxes were unopened. When I tried to return them, they said that the tiles - which were normal subway tiles that people would definitely buy - were final sale. This is NOT what we were told when we were purchasing them, and they are the ones that helped us estimate how many boxes we needed so we can only conclude that they oversold to us. It is so frustrating, particularly after how much money we spent there. WOULD NOT RECCOMEND.