Their kind and helpful advice completely solved my carpet problem. Not only was their help free of…read morecharge, but I hadn't even purchased it from them in the first place. Who could ask for more?

Jennifer at Flooring America gave us tremendous service when we came into the store with an unusual…read morerequest. We went to Flooring America to compare the products they have with pictures of flooring we need to choose for installation in a condo in Pennsylvania. Because of Covid-19 we cannot look at the actual product to be used in PA. The hope was to find a close match to photos from PA and then send someone to compare the two products in PA. Jennifer didn't hesitate to help us choose a product (actually two) and sent us along with recommendations. Great customer service; with no hope of making a local sale! Thanks, Jennifer!

I would rate them a 4* but due to the initial workers, I have some issues with my floor that unless…read moreI remove the entire floor, I cannot replace it, so I gave them a 3. (I did not discuss this with the company because I was sick of the project, so in fairness they were unaware but likely in my experience of them-would have fixed it) This is a bit of a doozy, The primary feedback I will leave you with is that they will not leave your job until it is completed to your satisfaction. My project was tile and hardwood in 6 separate spaces. I had a project that was to be completed in 1.5 weeks and due to many factors, it didn't get completed for a few months. The initial men that were at my job site were absolutely terrible- vaping in my home, taking long breaks, showing up late-leaving early, broke a light and I believe stole materials from my job (not confirmed). They were eventually terminated but not before they made my job a nightmare. I had to be very diligent checking on them, asking questions, taking photos and being very assertive about my needs and the damage the workers did to my job including damaging brand-new floor they laid down. Additionally, there had to be high level of communication which was difficult as there were many people to communicate with and the message often was distorted in the end. The second person they hired to complete my tile project was professional but had several personal issues that I believe disrupted the handywork, but the supervisor came in many times to ensure that my difficulties, issues and overall satisfaction was addressed. He wasn't willing to leave my project until I was happy with the work. He was professional. I would also add that I had to be on the phone with the team many times, and although I know they were likely sick of hearing from me- the office staff and workers were always kind, respectful and willing to address any need I had. I would return to their business, with a bit of caution due to those initial workers but I would return.

Very professional did a great job I would highly recommend. Owner made sure I was happy with job.read more

Essex Paint and Carpet's entire staff is made of nice and knowledgeable people. There was no "hard…read moresell" involved when I went to ask about tile shower materials. Devin was able to explain all the product lines they carried, and also explain the entire install process. Stuart was an expert installer, very comforting to have him arrive at our home and do the work. He was courteous, clean, and efficient. Joe was great about the follow-up. He did a final inspection and verifed of our satisfaction with the job. We were very impressed with Essex Paint and Carpet.

Essex Paint and Carpet did a great job installing carpet in my rental unit. They were happy to work…read morewith my tenant. They actually held the carpet for months while my tenant prepared the space for installation. It was nice of them to hold it so long, and they must have held it in a safe place, because the carpet was in great shape when it arrived. No problems and the price was right. 10/10 highly recommend.

We had a bad experience with this business and urge others to look around for other options. At…read morefirst, they were polite and good to deal with. But when the Marmoleum install was flawed due to an air bubble, their solution was to go over the top of the flawed floor with a second layer of Marmoleum. In the process of tearing up the flawed floor, our brand new drywall was damaged and their attempt to fix it was lousy at best. The representative who came out even said he was concerned about losing money on the job. When we withheld payment until the drywall was fixed, we were threatened with litigation. In the end, we had to fix the drywall on our own.

They were great! Installed a beautiful marmo. mudroom floor for us. I also really like dealing with…read morethem as persons.

I was on a shopping quest for a wool rug - not just any rug but one that would be well-made,…read morebeautiful, and complementary to the color tones in my home. Tina's Home Designs exceeded my expectations in every way. Not only did they have a diversity of lovely rugs and samples, but the staff provided extraordinary customer service and was the most helpful I've ever encountered. I found a fabulous rug, and it looks wonderful in my home. Like it belongs here. Thank you so much Chris, Carole, and the entire crew at Tina's.

Dealing with Tina's was a delight from start to finish. We needed to upgrade the shades throughout…read moreour Condo, and Chris came over and discussed the options with us. Several short weeks after deciding whether to do Hunter Douglas Shades or Shutters, and placing our order, our new Shades came in and we were able to have them professionally installed before The Holidays. The quality of the Shades is first rate and the the new shades make a huge difference in each of the rooms. So pleased to support a long time locally owned business that delivers on both customer service and a quality product.

I gave them my small area rug for cleaning and it came back dirtier than before. They kindly redid…read moreit, but it was still dirty. They thought it was enough that they didn't charge me for the redo. But they did charge me to ruin my rug. Businesses like this are based on trust. They blew that and I will not use them again, nor will I recommend them. Make sure you don't really care about your rug before you give it to them.

After 15 years as a customer, I am done. I dropped off a rug for cleaning on 11/5 and didn't get it…read moreback until 12/23, nearly seven weeks later. I was told it would be ready for pick up in 2 weeks. I called repeatedly in that time asking when it would be ready and was told it was "in the drying room" and I should call back to see when it would be ready. I called again and each time was told it was being "cleaned again" or in the drying room. Upon pick up I was told it was cleaned five separate times, which caused irreversible damage. It was not dirty enough to be cleaned twice, never mind 5 separate times. The rug was returned with unraveling edges, failed binding, and curling corners. It was in good condition when dropped off. It is now ruined. Completely unusable. This is not normal wear; it is the result of improper cleaning practices. I called to speak to the owner to see what could be done about destroying my rug. The new owner told me he "Planned to do NOTHING about it" and to come pick it up. The business is under new ownership and whatever standards existed before are clearly gone. If you were a long-term customer like I was, be warned: the quality and care are no longer there. I regret trusting them with something I can't replace.

Over the top quality. Jason is an artist that happens to do floors. The quality of service is…read moresomething from days past. I didn't expect to like my new floor as much as I do.

From the owner: We're Here For You! Our staff offers years of real-world flooring experience and knowledge not…read moreoften found in the large national chain stores. We are family-owned and want to help you make the right flooring decisions for your home while ensuring your satisfaction for years to come.

I bought a futon with wooden frame. It cost $621 and it is nice looking. The mattress is very…read moreuncomfortable. I turned it over 3 times and turned it around. It is very uncomfortable. I will use the sleeping bag again. I plan to use my memory foam mattress I got on Amazon in the near future.

We have purchased furniture, area rugs, stair runners and window treatments for our entire new home…read morefrom Rice and have not one complain. Clyde and his team are knowledgeable, helpful and courteous. The delivery guys were terrific. This is the only place I will shop for our vacation home.

2/10/2026 Best Carpet Experience Ever!…read moreWe are so thrilled with our new wall to wall carpeting and area rugs from the amazing friendly pros at Carpet Watehouse in Rutland, Vermont! Outstanding in every way! Best Quality, Best Selection, ,Best People, Best Price! We went to 15 different carpet stores looking for the best carpet, installers, quality and price and CW was the Best in every category! You will love your new quality carpets and the great quality people who help you select and install them. Thanks to Tom, Leo, Megan, Briana, Nancy, Joanne, Curan and crew and Henry! Many Thanks & Cheers! The Barbs, Addison County, VT

professional and helpful. pricing was fair and they got some tough stains out of oir rental home…read morecarpet. Love dealing w companies that take pride in their work. so easy to talk to and deal with. great experience

Excellent choice! So happy they were recommended to me for new hardwood and carpet…read more Scott and Debbie were so accommodating and helpful. Abive and beyond. I had a question one day when Scott was out and I got a quick return call from the owner. A super well run business!

From the owner: Valley Floors is the choice for tile, hardwood, carpet, vinyl, laminate, shower glass, and window…read moretreatment sales and installations in the Upper Valley of VT/NH. We offer free estimates, professional installation and free design help.