What was supposed to be a simple two-week job stretched into a three-month ordeal, from Memorial Day to Labor Day. During that time, Top Notch Roofing caused our home to flood, causing the bedroom ceiling to collapse and requiring full insulation and ceiling replacement. The living room developed two additional leaks due to their shoddy work, which meant more ceiling repairs and repainting the entire open-concept space. Our front yard was left destroyed after equipment and materials sat there for over 90 days. It wasn't just a mess; the material sat there for an entire summer; killing our lawn in the process. The crew was inconsistent at best; often no-shows, with little to no cleanup when they did come. When asked, they said they were from "Lowell"; which we assumed was local (Lowell, VT), but it turned out they were commuting from Lowell, MA. To our house in the Northeast Kingdom of Vermont. Gabe and Drew built porch stairs that weren't up to code. When Dave, the owner, finally came to assess their work, he made them tear it out and rebuild it, but not before we were treated to the comedy gold that was Drew jumping up and down on the steps in an attempt to prove they were "fine." Dave also made everybody clean up the front yard, which took close to two hours between four people (Drew, Gabe, Jessica, Dave). Despite claiming on their website to be "fully insured," we learned that their insurance only covers subcontractors, not their own crew. So any work performed by Gabe or Drew or supervised by them isn't covered. Their own insurance company assessed $86,000 in damages to our home, and those are just the parts they acknowledged. After two rounds of "repairs" by a different crew, Dave parted with the words, "We can't do any better." I'll let the photos speak for themselves. TopNotch? More Bottom of the Barrel read more

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Dave and his team performed excellent work. We purchased the house knowing it needed a new roof, and, two years later, it became apparent that we shouldn't go through another winter without having it replaced. Dave had provided a quote in 2017 and provided us with a quick updated quote which was very fair. Within a few days of providing the down payment, work began and was completed within four days. Realize that in the winter, the work will take longer due to the cold and other weather disruptions. His crew was considerate and polite. Gabe, the presumed foreman, introduced himself and his coworkers on day one. The driveway was left clear in front of the garage so that we could still park inside. They were usually on site by 9 and finished mid-afternoon. The yard was left pretty clean, realizing that it is difficult to pick up all debris with snow and early darkness. When he came by to pick up the balance, I found Dave outside picking up debris. He said he'd be back in the spring to pick up any nails obscured by snow, which I appreciate as I didn't expect that. The roof looks great and I appreciate their integrity and politeness in addition to solid workmanship. Thanks! read more

Can't say enough good things about Dave and his exceptional work. Communications with Gabe, his right-hand guy, were good before, during, and after the roof went on. Later, when I developed a very complicated situation with my property, Dave helped me work it through, showing both professionalism, strategic thinking, and humanity. Hire Dave and his professionals--you will not regret it! read more

They put a roof on my house almost 5 years ago and when it started leaking they came and fixed the problem area. They stood behind their work and I'm very appreciative of that. read more

They dropped the chimney through the ceiling and damaged my hardwood floor. They never came back to repair the damage to the ceiling and floor. I called, left voicemail messages, sent text messages, and e-mailed many times. read more

Let me tell you about my experience with Top Notch Roofing of Milton Vermont. In the beginning everything seemed fine. We signed the contract and were instructed that work would start on February 1st, with an expected three (3) day time frame for completion. However, this is where things started to go south. For starters, we were promised a complete crew; however, only two (2) individuals would show up at any given time. They would leave for extended periods of time and come back. Our ordeal with the re-shingling of our roof continues to this day. On various occasions when I returned home I was able to see damage to my property, such as gutters, decking, tar on the vinyl, broken vinyl, broken j-channel...etc. It was obvious that this crew was not taking good care of the most valuable thing (most expensive) thing most people will ever purchase, their home. This crew was not neat, for example, I found on multiple occasions cigarette butts throughout my property, coffee cups left in my gutters and food wrappers scattered about. After multiple unanswered calls and emails the project was complete; however, we were left with multiple damages. It was at this time, I realized that the crew did not take pride in their work and did not value their workmanship; rather, they were there to do the job and that was it. As a consumer I expected that the owner would have his crew treat my home as it was his; however, I was left with unanswered calls for service and emails that would go weeks without replies. I provided the owner a lengthy list of damages to my property after inspection, I am a meticulous homeowner and can tell you every scratch, scuff or damage and where it has come from. Recently, repairs have begun on my home but I am now at a standstill with the owner of the company, David. I am being instructed that he will not replace other issues identified as "his crew did not do them". David has not taken the time out of his day to even inspect the damages or visit the property after the initial contract was signed. What does this say about the business when the owner will not take responsibility for the people that he employs? At this time, I am being told that his crew had already replaced items that they did not damage; yet again he has not been to the residence, and for some odd reason the damage was not present until after his crew was here. I have holes punctured through my gutters due to carelessness; however, I am now being told that the gutters were old and the damage was done from snow and ice. It is odd that it appears that a beaver was chewing on the inside of the gutters and you can see fork marks from when the shingles were removed. But that is not here or there. Why am I writing this review? I usually do not write reviews in the negative but the way this issue has carried on for several months with no real conclusion is worrisome. Would I recommend Top Notch Roofing to anyone else looking for a roofer? I have to say no. From my experience with this company it appears to be that they are pushy to get paid but when care, integrity, accountability and customer service comes in they are subpar. I would be happy to speak with anyone considering employing this company regarding the service I received. In addition, if I had further space for this review I would like to attach four (4) months of emails in regards to a job that was quoted for three (3) days. I still cant get over on how an unheated garage that is more than an 8/12 pitch is alleged to have damaged the gutters with snow and ice buildup. Especially, when you can see dents in the gutter from the shingle rack. read more