I cannot recommend Floor Pros enough. We just replaced carpeting in 3 bedrooms with engineered wood flooring. We wanted to match the existing wood flooring as closely as possible. Simply put, Albert Ramos and his team nailed it. From start to finish the process took a couple weeks, including the time it took to source the product. Install was only 3 days. The crew was very sensitive to my family's needs in scheduling which rooms would be installed at which time. They finished the project by cleaning the new flooring in each room and I found very little evidence that work had just taken place apart from the fact that we had beautiful new wood flooring. Keep up the great work, Floor Pros! read more

Floor Pros did an incredible job on our hardwood floors, and I can't recommend them enough. Albert Ramos was fantastic--professional, skilled, and so easy to work with. He handled everything with care, matched the finish perfectly, and made our floors look better than new. Fast, honest, and flawless work. If you need hardwood floor repairs or refinishing, call Floor Pros! read more

Floor Pros did a fabulous job at my parent's home. Joel and his team are 100%...true professionals that show up on time and complete the work with high quality. Thank you! read more

Floor Pros has beautiful excellent quality flooring. The show room is very nice with with many choices. Joel was very knowledgeable and excellent to work with answering all my questions. The process was very smooth and easy. Yesi was great in the office helping set up delivery. My floor was installed beautifully. The installers were very professional and fast. My flooring is absolutely beautiful and we are very pleased with this company. I highly recommend Floor Pros on Artesia Ave. In Lawndale. Sandee Ashby read more

We are so disappointed in the sloppiness of this installation. They knifed our walls, taking chunks out of the brand new construction. The installation was uneven and lumpy. When we asked them to fix it they said they would double charge for the fix, and we have to re-use the same installed carpeting. We are disappointed in the quality and customer service. read more

Since March 27th I've been dealing with Julio with issues on my newly installed luxury vinyl planks. It has been less than one year since the install when I noticed onee of the planks was lifting up. I've also noticed other areas which will eventually may do the same. Julio stated this is normal as the planks settle over time and it's an easy fix. They came out to 'repair' the area on April 17, May 20, and August 9 all which were unsuccessful. Every time the 'fix' has gotten worse. I've since texted, called, and went in person to the store to speak with Julio. At this point he's avoiding me. Julio is a typical sales person and doesn't deliver on his promise. The last visit to the store, I showed the pictures of the area to another store employee, and he said that the repair wasn't done properly and they can't just remove the one plank and they need to remove several to properly fix the area. I've spent over $10k to install new LVP to my remodeled home and the quality and customer service is poor and inferior. read more

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Poor quality control, very high turnover... Had a worker who told me he was getting fired and promoting his new flooring company. Unprofessional. Had some issues with their work, they refused to come back to fix it. A very short warranty of a year on their labor, prob bc the quality is so bad. Most flooring warranties go up to 3 years, 10 years, 25 years.. reported these issues to the company, refused to fix it even though I paid. It was my job as the customer to have the guy come a THIRD time to fix all of his mistakes (stain not matching, stain all over the drywall, messing up my baseboard molding they fixed, painting, etc.) Shocked they're still in business read more

Floor Pros - Left a huge 1/4" gap where the nose meets the wall! - Carpeting Near Me - Lawndale, California

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Terrible work and awful customer service. DO NOT USE! What an awful waste of thousands of dollars. Floor "Pros" re finished my hardwood floors in my house. Cost = $4,000. Told at the time of the job that the finish should last at least 5 years, probably more. Here we are 2 years later and the coating they put on is peeling everywhere. I've attached pictures but it basically makes the floors look worse than when they were first coated. I contacted them to try to make it right. They came out to the house and I had a nice conversation and the rep seemed to get it and said he woudl talk to his boss. This is when their care for thier work and customers started to shine through. It took me 2 emails and 5 text messages on different days for them to get back to me with a resolution. "It will be in your email today" meant "I don't plan on actually getting back to you" and when I finally got iritated, he sent me a quote for a full price job to re-do the floors. Meaning their 5 year minimum expectation was less than half delivered and instead of trying to do right, they saw it as an earlier chance to ring the register for a repeat customer. For a "discount" they offered to through in furniture moving for free! Wow 30 minutes of labor for free? Bottom line: They don't stand by their work and I can attest that the work is not adequate by anyone's standard. They don't care about their customers, their reputation, or doing the right thing. These are the companies that customers must let fail so that honorable hard working companies can take their place. Please avoid. read more

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I highly recommend Floor Pros for their highly responsive customer service, custom craft workmanship, and friendly team. Walt knows his craft, the business of it, and how to relate and communicate with customers. His team of craftsmen, lead by Manuel, crated exceptional results at my custom newly built Manhattan Beach home. Manuel is an artist. he deftly color matched steps and trim to a difficult to match floor material. It's inspiring to know their are still people like Manuel that truly care and take pride in their craft. It was a project with many out of the ordinary work timing requirements. Walt and his team flexed and rolled with it. They collaborated with several other trades onsite although an empty job site would have been better for them. The highlight of their work came after it seemed their work was done. At my requested, Walt immediate returned to understand my concern and brought his team back to my home several times until their work met my and his high standards, Congrats and thank you to Walt, Manuel, and the entire Floor Pros team! read more

My wife and I recently had new flooring installed by floor pros. The goal was t match the existing floor that had been installed on one side of the home. Floor pros did in excellent job and provided great service in a very timely manner. I would definitely recommend and use the company again. read more

Floor Pros - Carpeting Near Me - Lawndale, California

Highly recommended, fair prices and fast service. We called Floor Pros on a Monday and our floors were complete by Friday at 3PM. Joel was helpful and provided excellent customer service. He & his team easily matched our existing living area laminate. They left our rooms dust free and hauled away our old carpet. read more

Floor Pros - a hardwood floor being installed - Carpeting Near Me - Lawndale, California

Best customer service and attention to detail! We went to 5 flooring companies to find the right LVT. I met Joel and had no need to look any further... He never said the word "no" and he was positive and a delight to deal with. Pablo was great, he put his heart and soul into his work and Rodriguez was great. Very accommodating. The floors look great. Thanks guys for a job well done! Robyn & Ted read more

From hardwood, pre-engineered, to LVT - if you are looking for top notch customer service, fair pricing, expert installation and an overall great experience than look no further for your flooring needs. Joel and his team at Floors Pros Design Center were consultative, resourceful and a pleasure to work with. I highly recommend visiting their showroom floor and working with Joel to source the right material for your project - his expertise, responsiveness and follow through really differentiated our overall experience when we redid our hardwood floors. A five star experience and an even better finished product. read more

We are very happy with our new LVP floor, which was installed upstairs and downstairs in our townhome by Floor Pros. Julio, Chris, and Eric were all fantastic. Julio, the project manager, gave me a quick estimate, and then provided contract updates within a day when I wanted to change the scope of the work. He pointed out things that I would not have thought of (like removing the closet door tracks), provided a choice of different baseboards, and also came up with a great solution to work with our new stairway. He saved me a lot of worry! Chris and Eric did the installation and they were amazing. They fixed my squeaky plywood subfloor, filled the holes in the concrete floor, and got all the details right where the floor met doors, cabinets, and other floors. They answered all my questions (of which there were many), and even worked around me as I worked from home. They were very thorough in putting plastic over all our furniture and sealing off areas as they worked. They were also careful with our items as they moved them from side to side as they installed the flooring in each room. I would recommend this team to anyone looking for a LVP flooring installation. read more

So happy with Carpet Pros, and Joe! We had a project where we had to redo the kitchen flooring and have it match up with the rest of the house. Joe came onsite, scoped the work and the biggest reason they get 5 stars is because of their flexibility! We had so many issues that came up so we had to postpone the flooring and Joe was so understanding and accommodating to our other vendors. This was so helpful! When it came to actual work the team was nothing but professional! They finished 2 days ahead of what they estimated, the team came early, kept the area clean as well as cleaned up at the end of each day and truly were just professionals! So refreshing working with many other difficult contractors. I'm overall so happy with their work and will work with them again!!! read more

Floor Pros did an amazing job on our home remodel In Manhattan Beach. They installed Euro oak floors and 7 inch base board on both the upstairs and downstairs of our home. Joel Sedgwick was great, patient, and very helpful in assisting us with picking the right floors for our house. He made sure the job stayed on track every step of the way. I highly recommend working with Joel and Floor Pros! read more

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Outstanding service and finished product by Walter and his team. I am an exacting client and asked them to get a very specific finish on bleached walnut floors. In the end, they nailed it. Everyone who enters my homes comments on the floor. You are in good hands with Floor Pros. read more

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Installation nightmare of engineered hardwood floor by Floor Pros located on Artesia Blvd in Lawndale. Sales people give a good talk but installation was a disorganized mess. First crew was reassigned after an hour, second crew lasted a day, third crew supervisor never got advised by salesperson how flooring was supposed to be installed, and started the install wrong. Install crew never acknowledged breaking a ceiling fixture outside condo elevator, despite a resident witnessing them. Install crew didn't speak English, therefore never asked a question if unsure of how to do something. My advice is go with a smaller company where there is more training and supervision of the people actually doing the work. read more

I had to post this review my home turned out amazing and I can't say enough about how awesome Joel was he walked us threw everything step by step. He Gave us a great understand about how everything works while still letting my creativity take over . The workers did an awesome job so professional and fast . Great prices overall an awesome experience with Floor pros . Thanks again Joel hope to work with you again in the future . read more

I needed my carpet to be ripped out immediately and needed to find a replacement carpet. Joel answered the phone and immediately began hunting someone down to help me. They were actually able to come the same day to start the job and did an incredible professional job very quickly. They cleaned up everything and left without a speck of dust. The prices were reasonable and I am thrilled. read more

I had Floors Pros install hardwood throughout my house, and I couldn't be happier with how it turned out. Julio Perez was my "main guy" throughout the project. He was responsive, helpful with suggestions, gave me a great price, and kept the schedule going. I ran into a snag with some materials I had found on my own, and he was quick to be there with a better option. We had a challenging schedule which unexpectedly took us through the holidays. He and his crew were cheerful and did a great job. A special shout out to Monico, who is a real craftsman. I'm so happy with my new floors. I highly recommend these guys! read more

I would definitely recommend Floor Pros design Center. Julio had been very helpful all throughout the process of closing the deal . Everything that we had discuss was all accomplished. Pastor and his crew did an excellent job from removing and putting back the furnitures to completing the refinishing of my bamboo floors. It's looks brand new. Also, they're very punctual. I highly recommend them. I can't find anything to complain about the job. I will definitely use them again. read more

Just got our new laminate floors installed. They look like real wood and they were professional, timely and did a great job!

I've used these folks on two different projects. They do excellent work (great attention to detail), awesome communicators (flexible and solution oriented), and well priced. read more

We were very pleased with the experience of shopping here- they have many, many different lines and so you can see samples in person. Anthony was very patient and helped us choose vinyl/commercial carpet/residential carpet to fit our needs for our bedrooms and offices. He promptly came out to measure and bid on the job. Well worth visiting the showroom, you might figure out that you like something completely different once you see everything in person. read more

Julio & his team was great to work with! They did their job thoroughly and when we pointed out issues of concerns, they came back to take care of the problem. Julio provided excellent customer service & in light of COVID his team did their work with masks on and took precautionary safety measures. I would highly recommend Floor Pros ... thank you Julio! read more

Terrible work and awful customer service. DO NOT USE! What an awful waste of thousands of dollars. Floor "Pros" re finished my hardwood floors in my house. Cost = $4,000. Told at the time of the job that the finish should last at least 5 years, probably more. Here we are 2 years later and the coating they put on is peeling everywhere. I've attached pictures but it basically makes the floors look worse than when they were first coated. I contacted them to try to make it right. They came out to the house and I had a nice conversation and the rep seemed to get it and said he woudl talk to his boss. This is when their care for thier work and customers started to shine through. It took me 2 emails and 5 text messages on different days for them to get back to me with a resolution. "It will be in your email today" meant "I don't plan on actually getting back to you" and when I finally got iritated, he sent me a quote for a full price job to re-do the floors. Meaning their 5 year minimum expectation was less than half delivered and instead of trying to do right, they saw it as an earlier chance to ring the register for a repeat customer. For a "discount" they offered to through in furniture moving for free! Wow 30 minutes of labor for free? Bottom line: They don't stand by their work and I can attest that the work is not adequate by anyone's standard. They don't care about their customers, their reputation, or doing the right thing. These are the companies that customers must let fail so that honorable hard working companies can take their place. Please avoid. read more

We used Carpet Pros a few years ago to replace carpet and add hardwood floors to three bedrooms upstairs. We were happy with the quality, results and customer service we received from Joe Espina. When it was time to have our downstairs hardwood floors refinished, we went back to Carpet Pros to work with Joe again. Joe sent Gabriel, an incredibly talented hardwood floor craftsman, as the lead for the project. He worked tirelessly and was patient about getting the stain color PERFECT. We are thrilled with his work. The floors look absolutely stunning! Thank you Joe and Gabriel, you are the best. read more

We had a great experience with Carpet Pros. From the moment we walked in to the showroom, Ralph was extremely helpful and prompt with the estimate and answering any questions we might have. The wood flooring was delivered quickly and Ralph scheduled his workers around our schedule which meant starting on a Saturday. His workers were hard workers and courteous. They really worked hard and made sure the house was clean and livable every night before they left. We are beyond happy with the final result and the experience. I can not recommend them enough. read more

Floor Pros - Carpeting Near Me - Lawndale, California

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Joel was amazing. He helped me select the hardwood floors and recommended a stair stain to match. I was able to save a few thousand dollars and still get a beautiful result. I love my new floors! read more

Unprofessional- They never called to schedule the installation. They called me once they got to location. Very unprofessional! Stacy was very confrontational and had very poor attitude. I would never do business with this company. Spoke to Walter Franko the manager who didn't care the least bit. I decided to cancel my order because he didn't want to hear my issue. Now everything is set back! The good thing is there are carpet stores all over town!!! Home Depot does a much better job and here I am trying to give the small business owners like myself support! Don't do business with this company!!! If he would have listened and apologized for poor behavior of his employees the sales rep for not scheduling and the operator Stacy for being rude I would have settled with a rescheduled installation but no one wanted to take ownership of the problem. My first complaint on Yelp ever!!!! read more

NEVER use this company!!! My carpet didn't even last a year before it started to unravel. The installation was horrible. They guys took all the extra pieces and didn't leave me any touch up pieces even though there was a lot. When I called to complain they gave me attitude and when I threatened to take them to small claims court they hung up on me. I spent over $1000 for just one room and now I have to replace it because it looks so ratty. STAY AWAY FROM THIS UNPROFESSIONAL AND UNCARING PLACE! read more

Absolutely worst experience- took repeated phone calls and emails with Ralph Ramirez to get order right. They totally botched refinishing of wood floors. Ended up much lighter than as was with stain all over baseboards and walls. Even had bare spots. Carpet installation in Two bedrooms was even worse. After 2 years carpet is bunching up in all kinds of weird patterns. Will need to be re-stretched in near future. I would recommend you avoid at all costs. Should have wrote this review back when this happened read more

I saw a Floor Pro sign on a residential construction site in my neighborhood and decided to give them a call. Joel fielded the call and I was impressed right away. He was nice, polite, knowledgeable and professional. They have a great showroom. The job was done in a very timely manner with good communication throughout. Pablo & Chewy were polite and did a nice job with the installation. Love my new floors. I'm very happy with the product and the service provided. read more

We bought our carpet and vinyl floors from Floors Pros. We received impeccable service and communication from them. Joel was very knowledgeable, communicated every step of the way, guided us to our selection. Above all, we received quality products that transformed our house. Easy to work with. Highly recommend working with Joel. read more

Carpet Pros is fantastic! I needed new carpet for 5 bedrooms. Joe came out with samples and quoted me a very good price for the carpet and installation. I also needed the work done quickly. The installers were super professional. They did a great job. They worked fast and cleaned up. My new carpet looks great! I highly recommend Carpet Pros. read more

I only had a few days window for Walter and his crew to replace over 3,000 square feet of wood and carpet including 15 stairs. They rocked it out. Staid in close communication with updates and not only finished on time as promised but did an amazing job. The guys were careful with the rest of our finish work and stacked and removed debris in a clean and efficient manner. Walter took his time with us and explained our options and the pros and cons of each. Our floors are absolutely stunning. I will recommend Carpet Pro's to friends and family alike. read more

We had a great experience with Julio Perez and his team of installers. Because the original hardwood was quite messed up from a prior flood, we requested 1/4" plywood be used as a base to even out the flooring before the new hardwood was installed. We have a spiral staircase and they did an amazing job around the base, just flawless. Kudos to Carlos on that. They matched the height of the kitchen and bathroom tile so that no threshold was needed. After the main install, we found we needed a little extra shaving off the bottom of our exterior door to fit the threshold we chose, and Julio came right away and did a quick and excellent job. All said, we would recommend Carpet Pros without hesitation, they did a great job at a very fair price. read more

The installation guys destroyed every closet doors and shelves while doing their job. They got warned by neighbors because they threw out old carpet from 3rd floor window. Now my home is all covered by broken doors, shelves and dusts. The carpet is not seamlessly installed either. They also forgot to shut the window, so when I went there after work, some inserts flew in to the room which looked dirty. If you want to get your home all messed up with carpet poorly installed, this is the place. read more

This review is long overdue but sometimes life becomes hectic with work, kids, school, sport events & the holidays get in the way... I purchased a vacation home in Redondo Beach this past summer & needed to update the place a bit. My realtor recommended Carpet Pros for the flooring. I had the downstairs floors & staircase replaced with French Oak. I was very pleased with the quality of the flooring, installation & attention to detail. I was glad that they had the flooring in stock & the crew worked hard to make it all happen in 3 days, just in time for my first beach house party! Now I'm ready to work on the upstairs & once again carpet pros is there to work around my schedule. Attached are pictures of the flooring (I also have a great ocean view but I won't bother you with those pictures) :-) read more

Floor Pros - Carpeting Near Me - Lawndale, California

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