My experience with the floor store was awful. We had such a terrible time communicating with them…read more They gave us the run-around and it was impossible to move forward with our project. They're WAY overpriced. We worked with them to try to get the project started for three weeks then gave up. They wanted 100% of our money before the project even began. We ended up going through Whole Wood in San Carlos for our hardwood and we worked with Rolando Lopez at Pure Wood Flooring to complete the project. They were amazing! No joke, we got more done in one day with them than three weeks with the Floor Store. Stay far away from the Floor Store unless you want overpriced material and slow, ineffective communication.

Had a good experience with The Floor Store. My new floor was installed properly by experienced,…read morehygienic, and professional people. Floor Store installers were prompt, on time and respectful of my time. None of their employees smoked on my property, which was gratefully appreciated. Trim was cut well and installed correctly. Trim was correctly installed even in difficult areas in the kitchen. My floor looks good.

I put off getting my carpet repaired for way too long. Then I thought I'd take one more shot at…read morefinding someone who seemed suitable to do the work I needed done. Well Josh is one of those guys. From the minute I opened the door I felt relieved that I would get a good job done. He did not disappoint. I called in the morning and he came out that day.the job was done right, quickly, and for a fair price. It's been a while since I have had the pleasure of working with a buisiness like that. Good job Josh!

I burned my carpet with my reptile heat lamps and figured I was gonna have to replace my carpet…read more Luckily, I found Carpet Repair Guys from Google and emailed pictures of my problem. They responded promptly and said they could fix it. Josh came on time and looked at my burns. He went and got similar carpet padding from his truck, cut some of my leftover carpet in the garage and went to work. I watched some of the work and was wondering if the new carpet would look different from my 15 year old surrounding carpet. Let me just say Josh is a miracle worker! I can't see the difference. See for yourself! (Note: the first Pic was taken in the afternoon and the 2nd pic was taken in the evening...so the color looks a bit different) 5 stars!

Jeff provided exceptional customer service and did a great job with the install of my new hardwood…read morefloors. He was even able to find the brand I wanted, at a lower cost, than the flooring stores in San Carlos.

Jeff Davis is very knowledgeable and patient in explaining things to homeowners. We had a tricky…read morefloor that wasn't flat and wasn't level. The front door was especially tricky because it was installed too low by someone else. He did some grinding on the high spots and used leveling compound on other areas and even managed to make things work around the door. The hardwood floors he installed are gorgeous and you would never know what a disaster we had started with. He is on the job himself much of the time supervising his employee and they both have positive attitudes and really care about craftsmanship. He charges a fair price and at the end he found that the square footage was a little less than either of us had measured so the bill was a little less. This level of honesty is really appreciated.

They did a runner for me and it turned out to be very nice. Well worth the waiting and good money…read morevalue too.

I decided a few weeks ago that my carpet has to be replaced with a better flooring without the…read moreoften shampooing and vacuuming. Given I have 2 cats and dogs, it's a lot of work! A phone call to Alfonso led me to visit the showroom within an hour. I was greeted by Angy and met Alfonso. The same day, I picked my choice of LVT flooring and an appointment is set up after the measurement. Angy was extremely helpful, very knowledgeable and responsive to all inquiries. After a few days. the project started in the morning and was completed early afternoon. The Team did a fantastic job. They were quick and thorough. I love my new flooring! I highly recommend Alfonso and Angy on your next flooring project!

Great experience with installing SPC flooring, and I will work with this company again if I need…read moreflooring in the future. Gene was professional and had great communication before, during, and after the project. He visited my home to take measurements, show me samples, and he provided an estimate before he left. There was no pressure, and I noticed his attention to detail and quality. After getting estimates from other companies, Concept Materials had a competitive estimate and I felt they would do the best quality work. This job involved replacing a cheap vinyl wood floor with durable SPC. The scope was a living room, 4 steps, and a hallway. Each day two guys arrived on time. Because the subfloor was not flat, they had to pour concrete to level the floor. Overall, they did an excellent job and cleaned everything well. Like many projects there were some unexpected issues, and Gene handled each issue quickly with a good solution.

Great experience with Concept Materials, had them replace my floors and walls and I'm very pleased…read morewith the results. Good pricing and extremely responsive/communicative. I appreciate the amount of flexibility, agency and just the overall quality of the work. Gene and team were wonderful to work with, highly recommend

TLDR: Yes I definitely recommend Andro…read more We had a very good experience overall working with Andro to replace the carpet in our master bedroom with laminate flooring. I did my research and ended up strongly preferring higher-end laminate over LVP and hybrid options. Andro provided a competitive quote, and was very clear and straightforward to work with. I personally have a strong preference for people who are NOT trying to smooth-talk me OR tell me how they are giving a special price 'just for me'. So the fact that Andro never for a second tried to BS me on anything, is a massive plus. There was no ambiguity about what is included and what is not. The flooring brand he works with is good quality and had a lot of variety. We took our sweet time in deciding. I would definitely recommend doing one's own research in type of flooring you want, quality and price range you are good with, and getting comfortable with what you decide. We looked at options from home depot, lowes, floor & decor, as well as a couple of local stores -- and pretty much covered the spectrum of quality and price. We did end up going with the brand Andro partners with. They have a showroom/office nearby and made it easy to take as many samples as we wanted. We tried a variety of them at home, in different lights, saw how things coordinated with other existing flooring, etc. It was a bit embarrassing when I went back there to return the pile of samples I had borrowed, but hey, we were being thorough! The installation was quick and efficient, and the flooring fit and finish looks super-professional! The installer who works for Andro has 10+ years of experience and did a good job distributing patterns and planning the cut-lengths well across the bedroom and walk-in closet. He also fixed a minor issue that was discovered in a corner of the room after the carpet was removed. By the way, we did not have a leveling problem in the floor, so no additional sub-floor leveling was needed. There was a bit of a hiccup as the guy made an error when caulking the re-attached baseboards. But Andro made things right without any hesitation. Not only was the caulking cleaned and re-done but Andro went beyond that and had his guy do some additional work too. It is very important to see how someone reacts when something goes wrong, and he checked an important box! Andro stands out in the crowd for his quality of work, good communication, no bs or upsell, and focus on making sure the customer is happy!

Andro and his team did an amazing job installing SPC flooring throughout my entire condo unit…read more Although I didn't have full approval from my HOA to move forward with the flooring project, I was on a tight timeline and needed the work done quickly. I explained my situation to Andro, and he and his team were very understanding and worked with me to get job done. They were incredibly efficient and finished the job in less than four days. I also really appreciated the extra care they took by setting up a plastic cover in my kitchen to keep the area clean during the flooring installation.

I used Moser Carpet Repair for some small carpet repairs. Making the appointment was easy with a…read morewonderfully responsive coordinator at Moser. An estimate was provided online based on a video of the required repairs, making the process efficient. Moser provided several timely updates and confirmations prior to the appointment. Jesse from Moser arrived on time to make the repairs and our carpets look like no damage was every done. He was professional and committed to quality. His knowledge of carpets and how to do repairs was exceptional. I couldn't be happier with Moser's service, quality work, and customer responsiveness. It was an easy experience from beginning to end. My compliments to Jesse for his fine craftsmanship. Steve M.

Moser Carpet Repairs was recommended by our carpet cleaning company. We had these awful bulges in…read moreour upstairs carpet that we had kind of resigned ourselves to looking at, since we had no idea how to repair it or whom to call. Was given Brandon's number at Moser Carpet Repair so I decided to text and see if I could get an estimate for some carpet stretching. Brandon responded right away and informed me that when carpet is installed correctly, it should not need stretching. Usually if you see creases in your carpet, it means someone didn't do a good job when installing the carpet. He talked about carpet kickers and CRI residential codes, etc. Honestly I was a little overwhelmed with all the info but after doing some research, it seemed like Brandon had some good points and knew what he was doing. We were able to set up an appointment that weekend. Brandon and his assistant showed up on time and got right to work. It was definitely not an easy process and I could tell it was very labor-intensive. But they worked hard and ever since then, we haven't seen any creases or bulges in our carpet! Would definitely recommend you contact Brandon and Moser Carpet Repair for any carpet stretching or carpet repair jobs you need. Even though the location shows that they work in the Bay Area, they actually do work in Placer County also (Roseville, Rocklin, Granite Bay, etc).

Boris did amazing work. His prices were very reasonable and his attention to detail was terrific…read more Baywood Floring made 70 year old floors in our house look brand new. Boris shared pictures of the job all along the way and made sure I was completely satisfied. I wouldn't hesitate to use Baywood floors again in the future. I am very pleased with the entire experience and results!!

Boris from Baywood Flooring just finished refinishing my floors and I cannot recommend him highly…read moreenough. Not only was he pleasant to be around, but he was more than happy to coordinate with the painting crew which made it possible for me to get both the floor refinishing and interior painting completed in the same two-week span. No other company I talked to was willing to do that. The rejuvenation of my eighty-year-old hardwood floors is really wonderful. The damaged areas that needed repair after 20 yrs of pet wear and tear simply vanished. If you're looking for a skilled craftsman who genuinely cares about his work and his clients, look no further than Boris.

This family-owned business is a rare gem in the Bay Area. We were dealing with a flooding issue…read morewhich required all the hardwood floors to be replaced at our condo, and after contacts 8 different contracts, Angel and his team came to the rescue. They did a amazing job under challenging conditions and tight timelines. The entire end-to-end experience from estimates, picking out flooring, scheduling, installation and completion was smooth and seamless. It's wonderful (and rare) to have a flooring store + installer, making it a very convenient experience. Their rates were competitive, and they were extremely fast and responsive. They even finished 3 days ahead of schedule! Thank you, Angel!

Never again. Small…read morekitchen project was a nightmare. We started last Thursday 10/16/25. We were told it's a one day project (kitchen is approx 106 sqft) Took the day off moved appliances only for the job to not be completed. Missing transition pieces. They come back the next day (another day we took off from work- we both work out of the house). Pieces that were brought were clearly the wrong color. I feel like they were trying to make a quick fix we didn't agree to those pieces when finally someone admits to their wrong doing (they never ordered the transition pieces in the first place). right pieces are order but won't be here until Tuesday. So we wait another 4 days. Upon further inspection over the weekend I notice toe kicks weren't replaced correctly their uneven and off set. I notice chalking everywhere and just crappy work. We brought it to their attention and on day 6 it was semi corrected. But we are going to have to re do at our time and cost all of the toe kicks and quarter rounds. Back to Tuesday 10/ 22/25. Wrong pieces again with no solution but to come back Thursday. Thursday they bring new pieces but it still looks terrible. They're a flooring company. Better solutions should be available. Other pet peeevs. They left my garage a mess duand garbage on the side of my house never picked. We ended up dumping it on our garbage day. We are underwhelmed and so frustrated. Save your time. Go else where. Attached are pictures of all of the work that is currently damaged or falling apart. It's going to cost us to get it fixed plus and time. The finishing work matters to us

Like so many others I have had a horrible experience with California Carpets! I wish I had read…read morethese reviews before I did business with them. The salesman talked up "100% wool carpet" and it has been a nightmare since it was installed. For starters it sheds like crazy, even months after install. You have to use a very special expensive vacuum for the carpet which the salesman (MARK) NEVER told us. And now it's hard to believe but the carpet is damaged from a plastic chair cover we purchased to PROTECT the carpet! Believe it or not the plastic over the carpet created some sort of heat and condensation, so the carpet got wet and completely disintegrated. Who ever heard of wet carpet falling apart? And whoever heard of carpet not being treated so it can withstand some water? And no one EVER told us not to put a plastic chair cover on the carpet. We were trying to protect it from rolling chairs and now it's ruined! They took no responsibility. After several complaints they came to our house, took a few pictures and said they would submit a claim with the manufacturer because they are not responsible. They only "install and sell" the carpet but then act like they are not responsible! I kept asking for the status of the claim and they finally got back to me and said simply "claim denied"! I then asked how can I get the carpet repaired because I certainly can't live with this and they have never replied. I'm going to file a claim with the BBB and consumer advocate sites. It's so clear that they completely rip off the customers and don't care a bit about customer satisfaction. They have not heard the last of me.

Excellent customer service. Violeta went out of her way to find the carpet I was looking and did…read moreit with a smile. Was very helpful and offered to give me a sample to take home to compare with what I had at home. Price was also very good. Waiting for installation....