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    Floform Countertops

    2.4 (5 reviews)
    Closed 8:30 am - 4:30 pm

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    11 months ago

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    3 years ago

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    3 years ago

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    9 years ago

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    14 years ago

    Professional high-end countertop fabricators with quick and courteous installers. I would consider doing business with them again.

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    Valley Countertops Industries

    Valley Countertops Industries

    (12 reviews)

    The person who measured our bathroom countertop completely MISSED the pork chop (shelf) part of the…read morecounter. Their argument is that I signed the document at the end - yes I did but EXPECTING the pork chop to be included! (See photo) They didn't even give me the opportunity to go over the measurements and just had me sign in a hurry. Additionally, the guys who installed the sink said the measurements were wrong (see photo). Do not go with these people. Hire a company who will be more diligent and thorough with their work.

    We ordered quartz countertops through Home Depot on Vancouver Island. Unfortunately, Home Depot…read moreonly contracts through Valley Countertops and they are not local to this community. Valley Countertops sent out a tech to measure and design our kitchen on two different occasions. We signed off on the work; however did not hear back from Home Depot or Valley Countertops. After calling the head office of Home Depot to find out what was causing the delay we were notified that Valley Countertops had not released the measure. After multiples calls and e-mails we were abruptly notified that Valley Countertops does not install countertops in log homes, they have a blanket policy. It was unfortunate that the tech who visited our home twice to measure and confirm details did not let us know, nor did Valley Countertops following the measure. If I had not reached out for further details we'd still be waiting for our install. The lack of communication or knowledge by this team was horrendous. We are now left to start over with a new company, delaying having countertops for 6-8 additional weeks. It will be 3 months since we started this process until we finish. It is disappointing to learn that Home Depot uses this company for the entire province. If I could rate this company with a zero I would, primarily for the lack of knowledge by their tech, dismal communication and the inconvenience they have caused us.

    Integrity Stonework

    Integrity Stonework

    (68 reviews)

    Overall, I'm really happy with my quartz countertops from Integrity Stonework. The quartz looks…read moregreat, it was cut well to the shape of my kitchen, and the seam between 2 countertop pieces is practically invisible. The process from enquiring to ordering was very straightforward and easy to engage with. I was able to go and view the quartz prior to them cutting it to shape. The only road bump we hit was with installation. For the most part it was a good installation job, but it turned out that one of my cabinets was a bit higher than the others, which wasn't visible with the old counters. The installation team pointed out to me that they had to put an additional piece of wood under the counter in that location, but they didn't point out that it then made that counter higher than the others, and I didn't see that when they showed me. I only noticed the height difference after the installers left. My feedback is that I would have liked the installers to have been more explicit about this height difference before they glued the quartz down. I was relying on Integrity Stonework to be the experts for this installation, so trusted that they would point items like this out. After the installation, I had to pay an additional company to come in and remove the countertop to adjust the cabinet before gluing the quartz down again as Integrity Stonework did not offer to come and fix it, despite my request to them to make good on this. To be fair, the installation team did point out a different issue with countertop leveling in a different part of the kitchen prior to gluing items down. I think the height differential was just an unfortunate hiccup as part of this journey, so be thorough and ask to check the countertops prior to anything being glued down!

    We had Integrity Stonework install a new quartz countertop in our kitchen and are extremely happy…read morewith it. They were a pleasure working with from selecting the stone in the office, measuring our kitchen, to installing. We had a sort of non-standard window shelf that we weren't sure how it would turn out, but they gave us a few options (with drawings, measurements, and schematics so we could see in detail) for the raised bay window. Installation was quick and easy. We're very happy we went with Integrity.

    Black Pearl Granite

    Black Pearl Granite

    (1 review)

    Black Pearl installed quartz countertops in two washrooms and in the kitchen with a waterfall a…read morebreakfast bar and a full backsplash. They also mounted my undermount sinks. There were a couple of little glitches that we worked through. I'm very picky although I can say that I was very impressed with their workmanship and install to a point. Make sure you do your homework and ask lots of questions. They broke the vanity drawer support, then haphazardly tried to fix it with silicone. They didn't tell me they broke it. I found out when I was reinstalling the drawers. They stated in an email that they were sorry and tried to justifying it, and didn't offer to fix it. When they sent me the final bill, I deducted the repair amount, which they did not like and sent the bill back with the full amount. Also, the sink cut out was wrong, even though the correct size was on the contract. They wanted to reduce the price if I kept the wrong cut out, which I stated no I wanted the correct cut out. They stated they would remove and install the new counter same day and old counter would go in the dumpster, not a good carbon footprint. My thoughts were instead of wasting material they can use the counter with the wrong cut out and make a waterfall for the new counter and do a few other cuts for me also, me thinking outside of the box instead of the material going into the dumpster They also decided to charge me a $500 trip for taking out the old counter and coming back at a later date to reinstall the new counter. Yes, I added a waterfall and a a few other pieces which I had no problem paying for although I was not going to pay the $500.trip amount. This would not have been an issue if they would've made the cut out correctly the first time.

    Floform Countertops - countertopinstall - Updated May 2026

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