I came all the way from San Francisco and only had one cup of coffee and one cup of water that I had with me. We had so many stops before LA and never given a chance to buy water since all the stops are not close to any store that sells water. It's not friendly to ones health. They need to give some considerations to people coming from distant places to make sure they have water for hydration. read more

Quite possibly, the worst experience I've ever had traveling. If I could give it negative stars I would. 1 - Our flixbus from London - Brussels was supposed to leave at 2:00pm. Instead, the bus never showed up until 5:30pm. The delay wasn't the issue, it was the fact that Flixbus was not in contact whatsoever with the coach station, so nobody was informed on when the bus would ever show up, we just had to sit and wait and hope it did. 2. There was no checking of passenger ID or bags, people just threw their bags in the storage container and hopped on. Doesn't seem safe or professional. 3. The second we got on the bus, there was a stench of piss. Unfortunately for me, I had to go to the bathroom only to find yellow piss all over the toilet seat, no toilet paper, and the hand dryer was broken so I couldn't dry my hands. 4. As we get on our 7 hour bus, we are informed that the wifi is not working, nor are the cabin lights, so we just get to sit in darkness with no entertainment for 7 hours. 5. As soon as we are ready to drive, our bus driver tries leaving and realizes he's in reverse and slams on his breaks. To be honest I don't think either of our drivers were licensed drivers. The amount of time either of them slammed on the breaks to the point where all of the passengers were thrusted forward was too many to count on one hand. 6. 10 minutes into our drive, our bus driver stops in the middle of the road, gets out, and goes to shut the luggage storage compartment on the side of the bus...because it FLEW OPEN WHILE DRIVING. That doesn't make me feel good about the safety of my belongings, nor does stopping in the middle of traffic. 7. When our 1st bus drivers time was up, he decided it was okay to pull off to the side of the freeway and park to switch places. 8. I opened my seat tray and there was a bloody napkin and trash wrappers stuck in it. DOES ANYONE CLEAN THESE BUSSES? 9. When we finally arrived to Brussels at 2am, the bus drivers just stopped, no announcement that we had arrived, and let me tell you we were in an unlit alley, it was NOT obvious at all that we had arrived. Never never never again will I use this company. I don't think those bus drivers should be employed either. read more

Not recommended - My experience with - Flixbus Cologne Airport to London 10th April I travelled from Frankfurt to London on 10th April. I started from Frankfurt at 5.30 pm or so and we reached Cologne airport at 8 pm or so. The lady bus driver was shrude enough not to tell where the connecting bus would come. Anyways it was simple, but gesture of the lady was unfriendly. The bus had a connection at cologne south airport at 9.05 pm. This bus got delayed by 7 hrs and as a matter of pacifying all passengers got a message about a free travel coupon by flixbus. Which I have not yet received till time. Anyways, this is a different issue but more importantly please read what happened that night. I must say this was a nightmare journey for me and all other passengers. There were few passengers with kids. I would briefly tell what happened: 1. The bus was at 9.05 pm in the night. First we got a message that bus will be delayed by one hr. That was fine. Then after an hour we got message that delayed by 3 hrs. Then after another 2 hrs we got message that delayed by 4hrs 40mts, then got message that delayed by 6hrs 40mts and then got message that delayed by 6 hrs 55mts. Till time everyone lost patience, children of passengers crying, etc. Some passangers tried to connect with helpline, but contacting them was of no use. Can a bus get delayed by 7 hrs? Shouldn't have a new bus been arranged in this time? 2. There was no provision for passengers stay or any other comfort arranged during this delay time. It was our luck that the pickup point was airport, so we got in and could somehow manage this time. Think of it was in some remote place or think of someone who is getting in from a remote pick up point. There was a counter of flixbus in airport, but no one was available during this time. We stayed almost 8 hrs at that site. 3. When the bus came, we got a little relieved only to know when it started that heater of the bus is not working. Though it is April, but still at night it was cold enough and we required heater, but it was not working. 4. Toilet out of order in bus. Imagine people waiting whole night for the bus and then the heater not working and on top of it toilets also out of order. We were not able to use toilets till 12 noon, till we reached the checkpoint. I had office urgent meetings and had a bad face in office. I Had to apply for leave. Can surely say my worst ever journey of life. Who is going to compensate for all these. read more

Terrible service and refund policies. They cancel the bus or the bus never arrives and they refuse to pay the complete refund amount. Stay away. read more

Not reliable!! Will leave you stranded!! My son took this bus from Oakland to USC. One stop away from USC it sat and sat (apparently broken down). After a while, the driver told everyone another bus was coming in 15 minutes. They finally got going again after 1.5 hours. On his way home, he was standing at the bus stop at 11:00pm, waiting and waiting. After 30 minutes everyone waiting got a text that the bus was not going to come and "sorry for the inconvenience" and there were no other busses in service! They were just left stranded at 11:30pm. No mention of a refund and/or how to get a refund. So now we have to deal with that and it looks like it won't be easy. Do not use this company. I've heard that MegaBus is more reliable. read more

Flixbus is a nightmare. I waited for over two hours on July 13 to catch my bus from Brugge to Dusseldorf. There was no message from the bus company to inform about this delay. The bus was at 5.20pm and by 7.30pm there were no other bus or train options left to reach Dusseldorf. As tourists, this was an unimaginably stressful experience, not knowing how to reach our intended destination. The tourist information at Brugge was also closed by this time, nobody was attending the phone at flixbus contact info (it would keep going to the recorded message instead of someone attending) and neither was there any flixbus office or counter at the station. Eventually we had to catch a train to Brussels to try to reach Dusseldorf, but by 8.30pm - when the train reached Brussels - there were no bus or train options left. I got a message at 9pm from Flixbus to say that the bus will be 2.5 hours late - this was nearly four hours after they were supposed to inform us. The first bus from Dusseldorf to Berlin was at 6am the next morning and there were no trains either. Because of this, we had to then look for a hotel in Brussels, stay the night and get tickets for the next day. Flixbus did not even bother to refund the ticket for the Brugge to Dusseldorf leg, let alone care to compensate for the delay and awful inconvenience. I have emailed flixbus about this at least 5 times, but there is nothing but an automated response from their end. I had also travelled on Flixbus a day before that on July 12 from London to Brugges, and even there the bus got an hour and a half late because the conductor refused to wait for one passenger for two mins, made us pass through the border, only to come pick him back again and waste an hour and a half for everyone else. Flixbus definitely needs some sense of importance of time and customer service. There were no toilets or WIFI on the bus either although the bus website said it would. Truly pathetic service. read more

Flixbus is a horrible company. Make sure to read reviews before embarking on your trip. Last night waited 2 and a half hours in Riverside and bus never showed up. Customer service is a joke and you dont wait at a bus station you in a random parking lot so there is no one there to help you or advise you off any problems. read more

When we went to Las Vegas, we took FlixBus there and back. Going up was fine, but not coming back. We were scheduled to leave Las Vegas at 9:55 pm. We got to the departure site at 9:20, where there was no place to sit. Another man, whose ticket said the same time, was there. My husband, who is 77 and in poor health, and I stood there until 10:40pm when another couple showed up. They said they had a ticket for 11:55pm. The 1st man called his dad and had him check his ticket on their website. The time had MAGICALLY changed to 11:55pm! His father said there were NO emails informing him of this change. I do NOT have the ability to check my email if I am not at home. The bus FINALLY came at 12:15, and we were allowed to board. When we got home I checked my email. I have 2 emails from them, but both say the time was 9:55pm. NOTHING they sent me changed the time, although they had my cell phone #. They COULD have sent me a text message! I sent a complaint to FlixBus and just received a reply. They said, "Please be assured that we have reviewed your statement and confirm that your bus arrived and departed with a delay of 25 minutes." NO, it was TWO HOURS & 25 MINUTES LATE! I still have the tickets to prove it. They are taking no responsibility at all! I am beyond angry! I will NEVER use FlixBus again!!!!!! read more

Pathetic Customer Service and arrogant Social media management Guys these guys don't care abt their customers... It's been 2 months, 50+ followup but no resolution by on my lost luggage claim because of gross negligence of driver. Either they respond to your grievances or send a generic reply and go to sleep. They really don't support/help customer when it is needed most. Please avoid using their services. read more

Please be very careful with FlixBus! On their App, Anaheim stop is at S-2 of Anaheim Regional Transportation Intermodal Center. We got there early and checked all over the place twice and didn't see bus from FlixBus. Late a security guy told us that FlixBus are not allowed to pick up guests. At least that explained why we didn't see their bus. I've tried to call them but there is nobody picking up the phone. FlixBus is a joke! read more

We have bought two tickets go and come back from Paris to Innsbruck. Main aim of the trip was skiing. On official website it is written that we can take bulky luggage, just need to call not earlier that 48 hours in advance. So, 48 hours in advance i call them and they say - NO, you can not take your snowboard, there is no place. - Ok, then what solution you can propose? - To exchange the date of the tickets! - But we have already accommodation booked and paid! Ok, may be one of us exchange the date of ticket, but be able to take ski equipment. - You have to pay 25 euros extra for exchange because of difference in price. - Ok... Then i asked how do we do to return. And answer was - NO WAY! Because they have only double-decker buses that can not at all take ski equipment! We were very angry that woman in call center did not tell us this before. She knew, but didn't tell! So, we can not take ski equipment at all in Flixbus, there is no way, we pay extra to travel separately and it was absolutely useless. Than we wanted to come back just to initial booking to travel, ok, without equipment, but at least together. And.. we had to pay 20 euros more for this!!! Finally, we took the bus, bus itself is ok, not bad, with wifi and toilet. Drivers are brutal, area to wait the bus is outside (in cold) and there is no indication at all. The only good thing about this company - tickets are cheap (if you buy in advance). read more

I went to my pick up area to wait for this FlixBus Green Bus to pull up. After waiting 20 minutes a white bus pulled up and people starting walking towards it. I noticed I was going to be left alone. I approached the bus and noticed a guy with FlixBus clothes on. He stated that they had to use another bus company to take us to Los Angeles. The bus did not have Wi-Fi or power outlets and it was old, very disappointing. My returning trip was a nightmare I was dropped of by Uber to the pickup spot and then I received a text message that the bus would be Delay 2 hours. The spot was an empty unsecured parking lot that was dirty with homeless people camp out and strange people walking around. It also was the home for Aladdin Bail Bond. I am a senior with a knee sprain and joint effusion who had a knee brace and crutches standing on a corner totally confused and I felt unsafe. I took the bus because I could not drive or fly with my injury. The GPS system does not work because no one could find the bus, several people called customer service and we found out they all read the same script " the bus is on its way". They were in Europe and did not have clue about the bus or my location. A bus arrived 3 hours 20 minutes late it was not a FlixBus they parked a block away from pick up spot and made us walk a block and cross a busy street without cross walks it was not safe. I was the last to make to the bus because and could not walk fast. Please forward to Andre Schwammlein, Jochen Engert and Daniel Krauss to follow up. How would you feel if your mother was stranded in a dark park a lot for 3 hours 20 minutes in another state with her purse, jewelry, cell phone, luggage and not able to physical defend herself? It was scary!! read more

Used FlixBus on two routes: 1. Znojmo (Czech) - Vienna (Austria) 2. Salzburg (Austria) - Munich (Germany) It's almost impossible to identify bus stop in both Znojmo and Salzburg. There is no any visible sign that this is the stop for FlixBus. It's just ridiculous. No tent for people to hide from rain while waiting, no FlixBus sign - no nothing. Just a little piece of paper stick to the pole. Another problem with FlixBus is that if you wait your bus in Znojmo you will not get any update on delay because this route starts in Prague. My bus arrived more than one hour behind its scheduled time because of traffic. There was no word of apology or explanation from driver as well as absence of sms from FlixBus with information on bus delayed arrival. And when the bus arrived eventually it didn't has FlixBus logo as well. I didn't have any idea that this is the bus I'm waiting until the driver came out and told me that FlixBus subcontracts this company. All in all, it's ridiculously irresponsible and careless business. Pay a little bit more for railroad ticket and have piece of mind (well, unless they have a strike). Anyway, no FlixBus for me anymore while travel Europe. read more

Worst bus company ever! I will never book it ever again. The bus driver was completely unfriendly and the customer service is the worst one I have ever experienced. I had a really bad experience with them and they dont seem to care about their customers at all!! read more

I just hope there could be a replaced bus company in Germany to change this stupid Flixbus. It seems like this company doesn't even have a training system for the employees: 1, the drivers never count on the passengers after break time (they drive away WHENEVER they want), just left the passengers before the fixed break time. 2, the customer service's attitude is the MOST BOSSY ever! I asked them to find my lost suitcase because it was with the driver for sure, and they dont provide me the phone number (I can understand), but at least you guys can contact the driver internally! no, they are TOO LAZY to do nothing! and I asked to call the police to solve this problem if they dont help me. this customer service just said: YEAH GO AHEAD. What a FREAKING NICE company ?!!!!!!!!!! read more

Reasonable bus service, just watch you don't get caught out with a cancelled ticket. Caveat emptor - if you buy ticket on internet and then flixpirate fail to take the money from your account they will cancel the ticket and you have to pay more than double in cash when you arrive at the bus, even though your flashy flixbus/flixpirate app still shows a valid ticket - beware - two 18euro tickets cost me 89 euros to get on the Prague bus at Nuremberg. read more

I had the worse experience ever with this company and I didn't even get to ride the bus! First of all I purchased two round trip tickets from Houston to NOLA. Our tickets were from Friday to Sunday. Now on Thursday before the trip Houston flooded some. However there was no email or call or text send out so I still got up the next morning and headed to the bus. Got all the way downtown and waited. We were suppose to be loaded and on the bus and ready to depart by 10:30am. At 10:45am I notice the bus was still not here. I called and they told me that the bus was not coming. So I asked why wasn't I informed. The CSR stated he didn't know why. So I said I want a refund of the entire round-trip now. I also asked him how long would that take. He rudely ask me " Uh ma'am you don't know how the refund process works" I told him to refund the whole damn trip now. Then he said yes ma'am. Then about 10 minutes after that I received and email that the trip was cancelled. Because we had already booked the hotel. My bf and I just decided to rent a vehicle and drive to NOLA. We got to NOLA and had a wonderful time. Then on Sunday, (our day we are driving back) I get several emails from Flixbus telling me they rebooked my trip from NOLA to Houston for free for me and the bus would be ready to leave at 3:30pm. I was confused and pissed but I had already received an email letting me know that the trip was cancelled and that I would be receiving my refund in a few days. So I wait a while because I'm thinking the emails are computer generated. Oh no, they weren't. Then I get another email telling me that the damn bus was going to be 3 hours late going from NOLA to Houston. So this was when I got mad and decided to call. I talk to the first CSR who was RUDE!!!! And it was clear he just wanted to get me off the phone. I explain to him what I had already been through and asked him to cancel the trip and give me a refund for today. He stated that he can't do that. Also if I want to cancel the trip it was my responsibility to go to the website find the cancellation form and email it in. Even though I didn't want to do that. I went on the website. I couldn't find the form. I called back and the second guy said the same thing. So finally I was like sir can I speak to a supervisor. He stated "Why do you want to do that, Ma'am can you just do what I asked you to do and fill out the form" I was so taken back I didn't know what to say. At that point my boyfriend stepped in and stated hey we need to speak to a supervisor now.!! He said okay and transfer me to someone who walked us through the process to fill out the form to get our refund. At this point we are still waiting for our refund. I WILL NEVER PURCHASE WITH THIS COMPANY AGAIN!!! read more

Rip-off merchants. I recently hired a bus in Munich for a work event. Not cheap for what was at most 20 minutes each way. The bus was too large for my group and as a result it was unable to drop us off at the agreed spot. Despite being at the agreed location for the return journey in good time, the bus did not show. I rang the driver to no avail. My clients had to take cabs to get home, leaving me looking rather foolish. On getting home I immediately emailed FlixBus. However, since admitting fault would entail them giving me a 50% rebate for services not rendered, they have decided that their driver was at the agreed spot and actually waited on station for over 3 hours (which is quite impossible given that it is a very busy thoroughfare and there are no long term parking spaces for a vehicle that size). I feel very badly let down by FlixBus and their offer of a E50 voucher for my next trip shows just how out of touch they are: they really expect me to use their services in future? A E50 voucher might be useful for those moments when you discover to your horror that there is no toilet paper left, but that is it. read more

I have the same issue as another traveler, Heather H on 4/4/18. Their cancellation and refund policies are absurd and missleading. I booked a Flixbus which I then had to cancel due to circumstances out of my control. When you cancel they automatically send you a voucher for another trip in their company. I don't live in Europe and couldn't use a new booking. They say that is their policy, you cancel you get voucher for a small cancelation fee! For refund they tell you to not use the ticket, contact the company with proof of non utilisation and negotiate refund with a higher "cancelation fee". It is either you cancel and get voucher OR you contact them. The contact given in the terms and conditions is invalid and mail returned. Contact through their website is filtered and first automatically answered. When you finally get a person they are rigidly reinforcing their absurd rules. You are stuck paying and feeling cheated and misslead. read more

7 hours for a planned 4 hour trip from Milan to Zurich. Restrooms out of order causing 2 unplanned 20-30 minute stops. Traffic related delays for tunnels through the alps. No apologies, just a quick announcement that traffic delays were not the fault of the driver. Well, if not for the bathroom stops at horrible rest areas, perhaps we would have been ahead of the traffic at the tunnels. Take the train. read more

This company is horrible DO NOT ride with them . They delayed my bus 16 hours and instead of being able to foresee how long it would delay they gradually increased It from 2 hours to 6 hours to 9 hours etc . Leaving me and my girlfriend to spend overnight in a really cold bus station harassed by vagrants and birds that flew into the station . , when I emailed them to ask for a refund they replied with a generic automated response telling me once I boarded they could not issue a refund . I can bare with small delays 5 hours especially if informed ahead of time but they were really unprofessional not to mention the staff who would curse be unprofessional etc . Overall a bad company DO not ride with them . I will do everything in my power to make sure they are not well received . read more

Me and about 10 other people missed the fix bus in copenhagen, because apparently it left from a different bus top than the one we were waiting at. Although, we were at the exact location as shown on the maps that come with the tickets. The bus stop we were waiting at had a huge flixbus sign and it was right next to all other bus stations from the other companies, so it was reasonable to assume that the fix bus would leave there. The simple fact that 11 people missed the bus just shows how unstructured the company is. read more

Could be better. I took Flixbus from Innsbruck to Berlin but the driver was somehow angry (old man) and he tried to leave my luggage+bags to the Munich station. Other people had to say about what he was doing. Had to pay 10e for keeping the bags in the bus, I had just 1handbag and 1 luggage. Driver didn't take any payment from German or Austrian tourists only from me because I'm a foreigner. Flixbus is better in Germany and in Austria worst. read more

very bad customer service! waited 45 minutes to be able to talk to someone. Phone never picked up and facebook never answered even tho you see the messages. read more

Bus to Schiphol airport never showed up in The Haag, I was there 30 mins early, and waited one hour 15 mins just in case the bus was late in traffic. It never arrived so at the last minute I had to run to the train station to take a train. You are literally stranded, there is no number to call, no drivers can call the office. When I first called them got a refund, they immediately came back and said it was my fault and the bus did arrive and collected other passengers. Oh yeah ok show me his photo and all the passengers he checked in. As this do this electronically. No response. After 1 month chasing and refusing to send all my documents by post to them for a refund I gave up. Send documents by post when every other part of their server e is electronic. Finally they agreed to refund me US3.99 less processing fee ?... WTF if you knew anything about good customer service Flixbus you would have given me full refunds for your bus that didn't show up plus the train fare and compensation for all the stress you caused. No. Instead you refund me this pittance and have the audacity to deduct a booking fee. ??. You won't be in operation much longer with this dreadful service read more

I travelled last Sunday from UK to Germany and even I was on time the bus driver didnt let me in ,he was really rude and agressive ,both drivers were shouting at me and all of this because Im temporally disabled and I politely ask them if I could sit downstairs where was only two girls sitting, they didnt listen to me , when I said Im temporally disabled bus driver said: yeah me too, I was really shocked how they behaving and finally I was left at Victoria Coach Station, crying and shaking. The bus driver said Im not going because this is his bus!!! read more

I would like to share my experience with this company. At monday 27.8. I bought the bus ticket from Ljubljana to munchen, the bus was supposed to go at 14:35. The bus did not arrive, but some of other people told me the bus going to have small delay. The bus arrived at 16:10 and what was worst, he did not take me. Even was only one bus which was suppose to go at 14:35 to munchen, they told me they are not my bus and sended me away. I went to the BUS terminal to counter, on which was written flixbus. I told them my situation and guess what? They explained to me they are not working for flixbus. So I went to the place where was written flixbus - informations. I got the same answer, they are not working for flixbus, even they obviously did (They was selling flixbus tickets and was giving to other people informations about flixbus, they just did not want to take care about my problem). I tryed to ask them at least about the phone number for flixbus company and they sended me away from bus terminal. I googled number for flixbus and called them, on the phone I got along ussefull person, which gave me at least sale for another ride, anyway I found number only for czech flixbus, and there they could not help me much with problem at ljubljana. The same problem as me had 2 another Slovinian guys, we could do nothing, and they even did not get the sale as me, because nobody want to talk to them. In the end I bought me another ticket, paid extra and departured from Ljubljana at 17:50. Because munchen was not my last destination, I miss all my conections home to czech republic, from long waiting on the direct sun I got sunstroke and 2 days spend sick in the bed, paid extra and got just rude acting from them, while this all happened I get out of all my minutes by calling flixbus, out of mobile phone battery and was lost at Ljubljana without any possibility to call someone to help me. Obviously I cannot do more than complain, so at least I am letting this revue here. read more

During our return from Paris we our flixbus encountered a 3 hour delay. After contacting our bus driver 2 hours before our original arrival time (to make sure we could reach our connection from flixbus in Antwerp), we were assured that all measures were taken to guarantee our transport to Groningen. However, on arrival there was nothing to assure this and our busdriver left us behind. After not being able to reach Flixbus for two times 15 minutes, we were told by a busdriver (Flixbus) to have some food and try again later. Later also did not help and we were left on our own for 1,5 hours after which we had to arrange our own stuff to try to reach our destination. Furthermore, we tried to cooperate with 5 flixbus drivers. All of them told us to 'fuck off'. And one driver who didn't know I spoke Dutch, insulted my girlfriend and issued discriminating slurs based on her ethnicity and religion. After having extensive email contact (around 15 emails), 5 phone calls and 3 times the exact same assurance that our payment would be taken care of (earliest about 2 months ago), we still have not received any compensation. Furthermore, Flixbus only takes into account compensation for extra travel costs. We have not received an apology for all other costs incurred and we have not been provided with a clear answer to our questions to this date. read more

DO NOT TAKE FLIXBUS. My friend and I booked round-trip tickets from Innsbruck to Bolzano after successfully using Flixbus to get to Garmisch-Partenkirchen a couple of days earlier. We arrived 15 minutes ahead of time as instructed, and waited for 2 hours. The bus never arrived. Another Flixbus driver called the company, and was told that the bus came, didn't see anyone waiting, and left. This is not possible, as there were 4 of us waiting for the bus 15 minutes before its scheduled arrival. We saw other Flixbuses, we knew we were in the right place, they just lied about the bus having come for us. I filled out a complaint online and received a generic response; I sent an email and received no response. We have therefore been unable to recover the money we spent on a roundtrip ticket that we couldn't use. I regret using Flixbus, and I will never use them again. read more

My experience with FLIXBUS is really bad... In fact it is the worst experience. We had booked trip to San Diego on 29 July 2018 . The bus was scheduled to depart from Burbank, CA at 4.40 am. and we received a text message indicating 5 minutes delay in departure. So as per FLIXBUS rules and regulations, we reached the Burbank bus stop well before 15 minutes prior to the ETD. The bus did not reach on time and when we contacted the customer care , initially they had no clues about the where about the bus. around 6.30 the customer care executives told us about a 3 hours 10 minutes delay in departure. We had not received any communication before calling customer care. We continued to wait in the bus stop where there is not even a rock to sit. By around 8.00 am we got another text message indicating another 1 hour 10 minutes...so total delay was 4 hours 20 minutes.. That too "approximate delay !!" We called up the customer care again and explained the situation ... There was no point in going to San Diego after a delay of 4.20 hours as we had already booked return tickets with FLIXBUS on the same day evening. Customer care people suggested us to write to FLIXBUS using contact form which is available in the website to cancel the tickets and claim the refund. We went back home and filled three contact forms - one for each tickets. We did not receive any communication from FLIXBUS regarding the cancellation or refund. After 24 hours as there was no response from FLIXBUS, we contacted the customer care and the reply was shocking. They have not received the contact form !!! We filled up the contact form again - one for each ticket - and submitted at the earliest. A few hours later we got one mail from FLIXBUS indicating the refund of one ticket worth 21.98 $. After sometime, we got another email stating that they can not refund the amount. No response about other two tickets too... When we contacted the customer care again on next day, they confirmed the delivery of our contact form for each and every ticket and at the same time, they are not able to comment on the status or the status of refund. We had lost two days , taxi fares, travel arrangements , food and tickets at San Diego etc... Now who is responsible for our lose? FLIXBUS is not even responding properly. GOD save the people who travel in FLIXBUS...Who else !!! read more

I had a horrible experience with Flixbus traveling from Vienna to Berlin, the driver was very aggressive and disrespectful, he made me pay the price of an extra bag, because I had 1 kilo extra, and he was refusing to hear me, and he told me: "just leave if you don`t like it." when I said that I would pay he made me wait until all the travelers give there bags. I am not going to travel with them again. read more

Catching a Flixbus in Brussels, going to London, was one of the most miserable experiences of my entire life. There is no bus station, you must wait on the side of the road. It was cold and rainy and I was there with my one year old, who was chilled to the bone, for over an hour, waiting for a bus that per Flixbus was going to be 5 minutes late and was actually nearer to 40 mins late (and per Flixbus their policy requires you to be 15 mins early). There was no queueing, so when the bus finally arrived we all had to crowd around it while the driver attempted to verify the booking of whatever passenger he selected at random and we all tried to get through the crowd and on the bus out of the cold rain. Also, if you have a stroller, they will wait until the end to load it on the luggage, meaning that we had to wait the longest to get on, and the padding in the stroller was thoroughly soaked. Then a few hours later we all had to get ourselves and all of our luggage (hand luggage and checked) back off of the bus, including the baby we just gotten settled down, to be checked through by French security forces. Then we had to get off the bus AGAIN to be checked through by British security. Also note that the promised USB charging ports are nowhere to be found on the upper level of the bus and the wifi is very limited in the amount of data you're allowed to use before cutting you off. The snacks promised for purchase also did not appear to be on offer. Whatever premium you must pay for the train it's well worth it, avoid repeating our mistakes at all costs!! read more

I travelled from London to Paris earlier this month. Soon after I sat down I went to put my phone charger in the socket by my seat and got an electric shock that went straight through my body. Obviously that was horrible enough but add to that a driver who only gave instructions in French (which meant I and other travellers had to guess what to do at border control) and very cramped seating conditions and you have a very poor experience. I raised the issue of the electric shock twice with Flixbus via email and was sent completely unrelated automated responses, so I then posted a message on Twitter to which they finally gave a response but offered only 3 euros of credit off my next journey as compensation, which I found completely inadequate since I have no plans to travel with them ever again. Honestly the worst customer service I have received in my life. read more

Bus is clean and nice but customer service was EXTREMELY disappointing. I'm traveling with a group of 10 others including a young child from Zurich to Munich then Munich to Salzburg. Child raised his voice for a second and the driver actually yelled at him telling him to be quiet. I don't know if that's allowed, but I do know that we are customers, and that's unacceptable. Especially when it's just a child who doesn't understand. Not only that, he seemed annoyed that we had food with us. We hadn't eaten all day and we're very hungry and why else are there places to put the food on the backs of the seats? I'm a frequent traveler, and I can promise you that next time I travel to Europe I will do my best to avoid this bus company. Also, I assume if you work with a company that frequently hosts customers of other nationalities you'd at least know a little bit of English. The man didn't know how to say "big" and was yelling at us in another language as if we knew what he was saying. That is all I have to say. read more

It was my first time and last time riding your buses. Bus broke down in the middle of the freeway and drivers tried to butcher it in the middle of the freeway which just cause it to brake down again not even 10 min later. We were all requesting another bus to come and pick us up but it never happened. Then we get to this truck stop and stay there for like an hour while the drivers tried to butcher it and make it work again. All this while the drivers wouldn't communicate what was happening until I started questioning what they were doing and asking for answers and once again constantly requesting another bus to pick us up. We get back on the road again and unsurprisingly it breaks down again. We get to a super sketchy, truck yard/ truck mechanic lot (I dont know what it was but it didnt look very official). Drivers still refusing to communicate what was going on or the plan or anything at all unless they were asked and still avoiding conversation by saying they couldn't hear what we were saying. All this was happening in hour number 10 of what was supposed to be an 8 hour trip. They made us wait inside the bus while the mechanics were working on it without having any access to food or water and did I mention that the bathroom didnt work since the beginning? We were there for another hour and the bus was finally fixed. Some passengers even grabbed their bags and left. I wish I could've done the same but I was still 2 hour away from my stop. For a while i even thought we might have been kidnap because of the lack of transparency and how suspicious the drivers were acting. We tried contacting customer service through the phone and social media and we got nothing but automated responses. We finally get to my stop FIVE HOURS BEHIND SCHEDULED. Worst company ever. I know it is cheap but it is 100% NOT WORTH IT. They have no respect for the SAFETY of their clients. It is worth mentioning that the drivers were working under instructions of this "Michael" who they said was their boss over the phone. Terrible terrible terrible experience. read more

AVOID THIS COMPANY. I travelled 2 times, both were the worst trips of my life. 1rst one, the bus crashed a car in Switzerland. The police stopped us, the driver had no money to pay and we were delayed for 3 hours. The company did not even contact us. 2nd one. I had 2 cheap tickets, I wanted to change them to travel earlier. I was informed that it was not possible, so I took 2 other very EXPENSIVE tickets. The bus stopped in a gas station in the middle of nowhere. I went down with my mother to the bathroom cause she was feeling sick, when we went back to the bus, it was not there (I was checking the hour). I had to beg people in the station to give me a ride. I wrote to the customer service, they say I was never in the bus. Curious because I left a bag in the bus! It disappeared. The worst customer service I had experience. Careless company read more

Where do I begin. About three weeks ago I purchased tickets with this company, I entered in my card details. Great I though, oh how I was wrong. System error, I went straight to my bank account to see if the money was taken, it was. I then contacted this company by email, no reply. Since the bus was due to leave the following day, I needed my tickets. I contacted through facebook, there is many people who manage the account there, so one never knows who you are talking to. A woman told me that she doesn't know what happened, but that if I wanted to go on the bus I needed to re-enter my details and pay DOUBLE the price. Being left with no options I stupidly an regretfully did! BIG MISTAKE. The people here told me they have NO idea when I will get my money back, and they had an attitude to suggest I'm never getting my money back, not one bit helping. a month later I'm still waiting.... God only knows if I'll ever see that money again. Ok, here's the horrible part. Yesterday I purchased a ticket to departure on 02/10/2015 for 11:35am. I arrived at the bus stop at 11:00am. Excited about my trip. Busses came and busses went, but no sign of ''Meinfernbus'' no where to be seen! So at 12! I contacted a friend, and she rang the hotline, the woman there was extremely rude and said she'll find out. Later on she then said she asked the bus driver, and he ''obviously'' said he did come to the stop. But you know guys we are now in year 2015. I'm pretty sure there are cameras all OVER the bus stop where the bus was supposed to come. So if this company blind sides me and says. ''Where's your proof?'' Check the cameras in the area I will say. I then forked out 50 euro for a train ticket. Meinfernbus, avoid at all costs. http://www.eba.bund.de/EN/Passenger_Rights/passrights_node.html Above is a link to my rights as a passenger, They have been contacted. read more

On my way through Germany I took the db bach train just to have the experience of taking a high speed train for the first time and it was mostly positive but being that I had to take multiple trips the money adds up fast so I decided to take Flixbus for two trips, one 3 hour trip from Hamburg to Berlin and another from Berlin to Munich which was 7 hours, the first bus was ok it got me to my destination about 30 min later than expected but there was traffic, the second bus also wasn't on time, some 20 min later, the bus itself was comfortable but was packed and had a tiny bathroom, the air circulation was poor also, I felt like I was in a box or something the second bus was much better as it was larger and a little more comfortable and I didn't feel squished or uncomfortable, the airflow was adequate on this bus, one big thing that's awesome is the free wifi but not for video streaming, I took the train for one of my previous trips and was disappointed that wifi wasn't included, price wise the bus is way more affordable and it's not a bad option at all, would recommend it read more

DON'T TAKE FLIXBUS! Our daughter found out the trains in France were on strike the day she was to leave Nice & travel to Florence. So, she bought a FlixBus ticket 2 days in advance and arrived one hour early on the day of travel. THE BUS NEVER SHOWED! Alone. In a foreign country. Sitting on a cement platform a mile from the Nice airport. She had to take a local bus back to the airport, buy another ticket and wait 5 hours by herself for another bus to show. Two Flixbus tickets purchased equal more than what the train would have cost! Sent complaints to their customer service department online and have never heard from them. No answer. No refund. AND to top this off, the 2nd bus that took her 1/2 way to Florence - dropped her off in the middle of a city street for a 2 hour layover. No building. Nobody. No Nothing. FLIXBUS - come to AMERICA and learn HOW to run a bus service and find out WHAT CUSTOMER SERVICE is. Did not want to even give them a 1 star- but it wouldn't allow you to proceed forward without it! Even that is a lie. read more

Hey guys, you kept us waiting for 1 and a half hours late at night in San Diego. After calling numerous times we finally were told that the bus was canceled and that nothing was going to be done to get us to Los Angeles. Passengers ended up having to go by a 2 hour uber ride to get there and not miss a flight. Really really disappointing. Customer service did nothing to help. read more