After a bad start with FlixBus customer service I am happy to tell that they were forthcoming.

Very bad experience with flixbus from Las Vegas to San Diego. The bus was delayed by 1 hr and 10 min and we boarded the bus finally at 2 a.m. There was no prior intimation. It was freezing cold in Vegas and no shelter closeby to the pick up point. I wouldn't recommend it for late night buses. The conductor was not helpful at all. read more

Disgraceful service. They canceled our bus to airport at last minute with no immediate replacement causing me to miss my overseas flight. Shame on you Flixbus! Service honteux. Ils ont annulé notre bus vers l'aéroport à la dernière minute avec aucun remplacement immédiat me faisant rater mon vol outre-mer. Honte à vous Flixbus ! read more

San jose to vegas: first bus came i showed my ticket and it was the wrong bus, no big deal but the driver seemed irritated that i didnt know this and was rude.. I stepped back and just watched others board the bus then the driver kicked a lady off the bus..keep in mind its san jose midnight and this lady wasnt from around here and by herself..i helped her get a uber and navigate her to a train..i guess she took her shoes off but instead of a warning or asking nicely she got the boot.. I then got on my bus and driver was better but when we got to fresno a new driver got on and had a attitude of a prison gaurd...not impressed at all..even for the price. read more

I would give them negative rating if the option existed. We booked the tickets and had to cancel our plan unfortunately. The website has clear guidelines for exchange / credit but not on cash refund and just mention 'cash refund possible'. After multiple calls and Facebook chat we got some clarity on how to proceed. After that the service team has not refunded the amount and neither have they informed us what the actual amount coming back to us is. I have received multiple communication each with a different penalty , and when I question them on why the amounts keep changing and hey keep adding a new penalty every few days ..... they disappear. It's been one month since cancellation and multiple calls and emails... with no response . Appalling behaviour read more

Not that cheap, a lot of delays, very long layovers, and horrible customer service. Going on holiday in Croatia, I flew in to Bratislava airport with a budget airline with the hope of saving some money. Flixbus picked us up from the airport on time, and the bus was clean, comfortable and had working facilities. The staff weren't that friendly however, not giving any sign of greeting or politeness. We arrived at our stopover location in Vienna (very out of the way) over an hour late, but thankfully didn't miss our connecting bus. Staff at the bus station helped us find our departure gate as it wasn't on our ticket and we had no other way of knowing. This wasn't the case on the return trip. I arrived into Vienna, late again, at 11:30pm to get my connecting bus at 12:30. With no staff around, I had no other option but to wait where I had been collected/dropped before at the main departure gate. I asked two Flixbus drivers nearby where I might get the next bus and they completely dismissive and rude. As a result, I missed my bus back to Bratislava Airport and had to pay €160 in a taxi. I realise missing the bus wasn't completely their fault, but they certainly made no attempt to make it easy for a paying customer. This, along with a no refund policy on tickets (even when you buy two due to a network connection error) led to this low-rating review. For shorter journeys, I'm sure it's just fine. read more

TERRIBLE!!! I was in an accident on the bus and they STILL have not refunded my ticket (accident 20 minutes into the trip). THEY also have not called me back about the accident. The people in the LA office are the sweetest but forget trying to find anyone who can actually DO ANYTHING beyond that. read more

Make sure you are on the correct bus because the bus driver did not check our tickets and we had to stay on the wrong route until we got to the final destination. I had to have someone drive 3 hours each way to pick us up because they did nothing to help us after the fact. read more

Awful company! I booked a ride wich departure hour was scheduled at 10:00. Twenty minutes before the departure I received a message, they communicate a delay of 2hours and 25min but, at the end, the bus never arrived. Never happened to me before with other companies. I had to buy another ticket for another ride with departure at 13:30, while the customer care agent was suggesting me to wait over and over, even if my bus (until I was there, until 13:30) never showed/arrived. I waited in total 3hours and 30min. With no helpful support from customer care at all. Before booking a ride with Flixbus think twice about it (If you don't arrive to your destination or you arrive with a lot of delay think about you can lose your flight, your hotel reservation, etc.) Be aware from Flixbus. read more

My boyfriend took flixbus all around Europe this summer without much problem. That is until we got to our second to last stop in Amsterdam. When we arrived my luggage with most of my belongings was missing along with two others. The bus driver told me, "this happens all the time." What a great thing to tell someone who lost almost all of their clothes and their laptop. On my vacation I had to file a police report and contact flixbuses joke of a lost and found. After I contacted them they would not give me any news on whether or not I would get compensated for my losses and they told me I had to wait at least thirty days. So I had to go buy all my necessities with no compensation which affected the budgeting of the test of my trip. Now I am back home it has been thirty days and I have still heard nothing back from the company. I contacted them and they keep beating around the bush saying that I have to be patient. IT HAS BEEN THIRTY DAYS, DO YOU REALLY THINK YOU CAN FIND A LOST BAG AFTER THIRTY DAYS? I now have to take legal action and contact a lawyer so that I can get my money back for everything that I lost. They have already lost a case with the same exact situation happening so I am not all that worried. I warn you do not take flixbus. This can happen to you. If you do take flixbus, please write your destination in huge lettering on your luggage. You do not want this to happen to you. They have no bag check system which allows for them to leave your bag out at a random stop. read more

Took Flixbus for the first time. Drove from Berchtesgaden to Paderborn, and it was great. Everything was super punctual and the drive was through the night which I think is good as you don't miss any part of the day. Toilet and refreshments are on board. My ride cost 45 Euros, which saved me a good amount of money in comparison to the train. read more

Used FlixBus on two routes: 1. Znojmo (Czech) - Vienna (Austria) 2. Salzburg (Austria) - Munich (Germany) It's almost impossible to identify bus stop in both Znojmo and Salzburg. There is no any visible sign that this is the stop for FlixBus. It's just ridiculous. No tent for people to hide from rain while waiting, no FlixBus sign - no nothing. Just a little piece of paper stick to the pole. Another problem with FlixBus is that if you wait your bus in Znojmo you will not get any update on delay because this route starts in Prague. My bus arrived more than one hour behind its scheduled time because of traffic. There was no word of apology or explanation from driver as well as absence of sms from FlixBus with information on bus delayed arrival. And when the bus arrived eventually it didn't has FlixBus logo as well. I didn't have any idea that this is the bus I'm waiting until the driver came out and told me that FlixBus subcontracts this company. All in all, it's ridiculously irresponsible and careless business. Pay a little bit more for railroad ticket and have piece of mind (well, unless they have a strike). Anyway, no FlixBus for me anymore while travel Europe. read more

Flixbus is a nightmare. I waited for over two hours on July 13 to catch my bus from Brugge to Dusseldorf. There was no message from the bus company to inform about this delay. The bus was at 5.20pm and by 7.30pm there were no other bus or train options left to reach Dusseldorf. As tourists, this was an unimaginably stressful experience, not knowing how to reach our intended destination. The tourist information at Brugge was also closed by this time, nobody was attending the phone at flixbus contact info (it would keep going to the recorded message instead of someone attending) and neither was there any flixbus office or counter at the station. Eventually we had to catch a train to Brussels to try to reach Dusseldorf, but by 8.30pm - when the train reached Brussels - there were no bus or train options left. I got a message at 9pm from Flixbus to say that the bus will be 2.5 hours late - this was nearly four hours after they were supposed to inform us. The first bus from Dusseldorf to Berlin was at 6am the next morning and there were no trains either. Because of this, we had to then look for a hotel in Brussels, stay the night and get tickets for the next day. Flixbus did not even bother to refund the ticket for the Brugge to Dusseldorf leg, let alone care to compensate for the delay and awful inconvenience. I have emailed flixbus about this at least 5 times, but there is nothing but an automated response from their end. I had also travelled on Flixbus a day before that on July 12 from London to Brugges, and even there the bus got an hour and a half late because the conductor refused to wait for one passenger for two mins, made us pass through the border, only to come pick him back again and waste an hour and a half for everyone else. Flixbus definitely needs some sense of importance of time and customer service. There were no toilets or WIFI on the bus either although the bus website said it would. Truly pathetic service. read more

FlixBus, the staff in general are very rude (with the exception of one driver who was on his own, he apologised for us for being 45 minutes late and no wifi). We have been on 5 Flixbuses with only 1 with wifi, we booked with Flixbus because they stated they have wifi, wifi is important to us as we have no mobile coverage on our devices AND we need it to contact our hosts with arrival times, ordering Uber or taxi on arrival. We asked one driver from another Flixbus for information on our very late bus, he told us it was held up in traffic and that we would know were it will be when it eventually arrives as it is the "big green bus". We were waiting for a "big green bus" at Prague bus station today but could only see a double decker bus of another company at the platform our Flixbus was supposed to leave from, so we asked for information from them about our bus and were told it was our bus and it had replaced as the original Flixbus was broken. This was said in a manner that we should have realised that this was normal practice. When it came to loading our bags which one of the drivers normally does, the storage bay was about 1.5 mtrs off the ground. The bus driver expected me to load our own 2x 20kg suitcases and when I explained that lifting the cases that high for me was not safe, he shrugged his shoulders to indicate that if I didn't that they could stay where they were on the side of the platform as he had no intention of helping me. When we changed buses at Dresden, the driver opened the cargo door and stood back letting the passengers load there own bags not helping at all, on arrival in Berlin the driver opened the cargo doors and went to the front of the bus and had a cigarette just watching the ensuing chaos as a full bus load of people trying to locate and unload their bags at the same time as the new passengers were trying to load theirs. The buses in general were fine except for the lack of wifi and the bad attitude of the staff, plus it was the total indifference to their passengers that irked me. We will be choosing the "big yellow buses" from now on. read more

I took a Flixbus from Las Vegas to Tucson AZ and want to warn anyone using the bus to make sure you have unique luggage so there are not any mix ups. A passenger took my bag by mistake and I am finding Flixbus to be very slow in assisting. They refused to call the passenger (we knew who it was as she left her bag behind) and only directed me to an online claims form with a 30 day turn around time! It has been a week and I have gotten no response from my online form. read more

Coming from a driver, bad experience with FlixBus, very aggressive behavior, not letting me budge into a lane (for no reason, there was space but driver would keep moving forward blocking traffic behind me) when I was turning onto a main road. Heated argument between me and both drivers of the company bus. Changed my thoughts of ever travelling with this company. read more

I came all the way from San Francisco and only had one cup of coffee and one cup of water that I had with me. We had so many stops before LA and never given a chance to buy water since all the stops are not close to any store that sells water. It's not friendly to ones health. They need to give some considerations to people coming from distant places to make sure they have water for hydration. read more

Overall nice experience. Plus: wifi, toilet, drivers knew English and were willing to ask questions Minus: 5 minutes late. read more

Not recommended - My experience with - Flixbus Cologne Airport to London 10th April I travelled from Frankfurt to London on 10th April. I started from Frankfurt at 5.30 pm or so and we reached Cologne airport at 8 pm or so. The lady bus driver was shrude enough not to tell where the connecting bus would come. Anyways it was simple, but gesture of the lady was unfriendly. The bus had a connection at cologne south airport at 9.05 pm. This bus got delayed by 7 hrs and as a matter of pacifying all passengers got a message about a free travel coupon by flixbus. Which I have not yet received till time. Anyways, this is a different issue but more importantly please read what happened that night. I must say this was a nightmare journey for me and all other passengers. There were few passengers with kids. I would briefly tell what happened: 1. The bus was at 9.05 pm in the night. First we got a message that bus will be delayed by one hr. That was fine. Then after an hour we got message that delayed by 3 hrs. Then after another 2 hrs we got message that delayed by 4hrs 40mts, then got message that delayed by 6hrs 40mts and then got message that delayed by 6 hrs 55mts. Till time everyone lost patience, children of passengers crying, etc. Some passangers tried to connect with helpline, but contacting them was of no use. Can a bus get delayed by 7 hrs? Shouldn't have a new bus been arranged in this time? 2. There was no provision for passengers stay or any other comfort arranged during this delay time. It was our luck that the pickup point was airport, so we got in and could somehow manage this time. Think of it was in some remote place or think of someone who is getting in from a remote pick up point. There was a counter of flixbus in airport, but no one was available during this time. We stayed almost 8 hrs at that site. 3. When the bus came, we got a little relieved only to know when it started that heater of the bus is not working. Though it is April, but still at night it was cold enough and we required heater, but it was not working. 4. Toilet out of order in bus. Imagine people waiting whole night for the bus and then the heater not working and on top of it toilets also out of order. We were not able to use toilets till 12 noon, till we reached the checkpoint. I had office urgent meetings and had a bad face in office. I Had to apply for leave. Can surely say my worst ever journey of life. Who is going to compensate for all these. read more

Terrible service and refund policies. They cancel the bus or the bus never arrives and they refuse to pay the complete refund amount. Stay away. read more

Not reliable!! Will leave you stranded!! My son took this bus from Oakland to USC. One stop away from USC it sat and sat (apparently broken down). After a while, the driver told everyone another bus was coming in 15 minutes. They finally got going again after 1.5 hours. On his way home, he was standing at the bus stop at 11:00pm, waiting and waiting. After 30 minutes everyone waiting got a text that the bus was not going to come and "sorry for the inconvenience" and there were no other busses in service! They were just left stranded at 11:30pm. No mention of a refund and/or how to get a refund. So now we have to deal with that and it looks like it won't be easy. Do not use this company. I've heard that MegaBus is more reliable. read more

Flixbus is a horrible company. Make sure to read reviews before embarking on your trip. Last night waited 2 and a half hours in Riverside and bus never showed up. Customer service is a joke and you dont wait at a bus station you in a random parking lot so there is no one there to help you or advise you off any problems. read more

When we went to Las Vegas, we took FlixBus there and back. Going up was fine, but not coming back. We were scheduled to leave Las Vegas at 9:55 pm. We got to the departure site at 9:20, where there was no place to sit. Another man, whose ticket said the same time, was there. My husband, who is 77 and in poor health, and I stood there until 10:40pm when another couple showed up. They said they had a ticket for 11:55pm. The 1st man called his dad and had him check his ticket on their website. The time had MAGICALLY changed to 11:55pm! His father said there were NO emails informing him of this change. I do NOT have the ability to check my email if I am not at home. The bus FINALLY came at 12:15, and we were allowed to board. When we got home I checked my email. I have 2 emails from them, but both say the time was 9:55pm. NOTHING they sent me changed the time, although they had my cell phone #. They COULD have sent me a text message! I sent a complaint to FlixBus and just received a reply. They said, "Please be assured that we have reviewed your statement and confirm that your bus arrived and departed with a delay of 25 minutes." NO, it was TWO HOURS & 25 MINUTES LATE! I still have the tickets to prove it. They are taking no responsibility at all! I am beyond angry! I will NEVER use FlixBus again!!!!!! read more

Pathetic Customer Service and arrogant Social media management Guys these guys don't care abt their customers... It's been 2 months, 50+ followup but no resolution by on my lost luggage claim because of gross negligence of driver. Either they respond to your grievances or send a generic reply and go to sleep. They really don't support/help customer when it is needed most. Please avoid using their services. read more

Please be very careful with FlixBus! On their App, Anaheim stop is at S-2 of Anaheim Regional Transportation Intermodal Center. We got there early and checked all over the place twice and didn't see bus from FlixBus. Late a security guy told us that FlixBus are not allowed to pick up guests. At least that explained why we didn't see their bus. I've tried to call them but there is nobody picking up the phone. FlixBus is a joke! read more

We have bought two tickets go and come back from Paris to Innsbruck. Main aim of the trip was skiing. On official website it is written that we can take bulky luggage, just need to call not earlier that 48 hours in advance. So, 48 hours in advance i call them and they say - NO, you can not take your snowboard, there is no place. - Ok, then what solution you can propose? - To exchange the date of the tickets! - But we have already accommodation booked and paid! Ok, may be one of us exchange the date of ticket, but be able to take ski equipment. - You have to pay 25 euros extra for exchange because of difference in price. - Ok... Then i asked how do we do to return. And answer was - NO WAY! Because they have only double-decker buses that can not at all take ski equipment! We were very angry that woman in call center did not tell us this before. She knew, but didn't tell! So, we can not take ski equipment at all in Flixbus, there is no way, we pay extra to travel separately and it was absolutely useless. Than we wanted to come back just to initial booking to travel, ok, without equipment, but at least together. And.. we had to pay 20 euros more for this!!! Finally, we took the bus, bus itself is ok, not bad, with wifi and toilet. Drivers are brutal, area to wait the bus is outside (in cold) and there is no indication at all. The only good thing about this company - tickets are cheap (if you buy in advance). read more

I went to my pick up area to wait for this FlixBus Green Bus to pull up. After waiting 20 minutes a white bus pulled up and people starting walking towards it. I noticed I was going to be left alone. I approached the bus and noticed a guy with FlixBus clothes on. He stated that they had to use another bus company to take us to Los Angeles. The bus did not have Wi-Fi or power outlets and it was old, very disappointing. My returning trip was a nightmare I was dropped of by Uber to the pickup spot and then I received a text message that the bus would be Delay 2 hours. The spot was an empty unsecured parking lot that was dirty with homeless people camp out and strange people walking around. It also was the home for Aladdin Bail Bond. I am a senior with a knee sprain and joint effusion who had a knee brace and crutches standing on a corner totally confused and I felt unsafe. I took the bus because I could not drive or fly with my injury. The GPS system does not work because no one could find the bus, several people called customer service and we found out they all read the same script " the bus is on its way". They were in Europe and did not have clue about the bus or my location. A bus arrived 3 hours 20 minutes late it was not a FlixBus they parked a block away from pick up spot and made us walk a block and cross a busy street without cross walks it was not safe. I was the last to make to the bus because and could not walk fast. Please forward to Andre Schwammlein, Jochen Engert and Daniel Krauss to follow up. How would you feel if your mother was stranded in a dark park a lot for 3 hours 20 minutes in another state with her purse, jewelry, cell phone, luggage and not able to physical defend herself? It was scary!! read more

Worst bus company ever! I will never book it ever again. The bus driver was completely unfriendly and the customer service is the worst one I have ever experienced. I had a really bad experience with them and they dont seem to care about their customers at all!! read more

I just hope there could be a replaced bus company in Germany to change this stupid Flixbus. It seems like this company doesn't even have a training system for the employees: 1, the drivers never count on the passengers after break time (they drive away WHENEVER they want), just left the passengers before the fixed break time. 2, the customer service's attitude is the MOST BOSSY ever! I asked them to find my lost suitcase because it was with the driver for sure, and they dont provide me the phone number (I can understand), but at least you guys can contact the driver internally! no, they are TOO LAZY to do nothing! and I asked to call the police to solve this problem if they dont help me. this customer service just said: YEAH GO AHEAD. What a FREAKING NICE company ?!!!!!!!!!! read more

Reasonable bus service, just watch you don't get caught out with a cancelled ticket. Caveat emptor - if you buy ticket on internet and then flixpirate fail to take the money from your account they will cancel the ticket and you have to pay more than double in cash when you arrive at the bus, even though your flashy flixbus/flixpirate app still shows a valid ticket - beware - two 18euro tickets cost me 89 euros to get on the Prague bus at Nuremberg. read more

I had the worse experience ever with this company and I didn't even get to ride the bus! First of all I purchased two round trip tickets from Houston to NOLA. Our tickets were from Friday to Sunday. Now on Thursday before the trip Houston flooded some. However there was no email or call or text send out so I still got up the next morning and headed to the bus. Got all the way downtown and waited. We were suppose to be loaded and on the bus and ready to depart by 10:30am. At 10:45am I notice the bus was still not here. I called and they told me that the bus was not coming. So I asked why wasn't I informed. The CSR stated he didn't know why. So I said I want a refund of the entire round-trip now. I also asked him how long would that take. He rudely ask me " Uh ma'am you don't know how the refund process works" I told him to refund the whole damn trip now. Then he said yes ma'am. Then about 10 minutes after that I received and email that the trip was cancelled. Because we had already booked the hotel. My bf and I just decided to rent a vehicle and drive to NOLA. We got to NOLA and had a wonderful time. Then on Sunday, (our day we are driving back) I get several emails from Flixbus telling me they rebooked my trip from NOLA to Houston for free for me and the bus would be ready to leave at 3:30pm. I was confused and pissed but I had already received an email letting me know that the trip was cancelled and that I would be receiving my refund in a few days. So I wait a while because I'm thinking the emails are computer generated. Oh no, they weren't. Then I get another email telling me that the damn bus was going to be 3 hours late going from NOLA to Houston. So this was when I got mad and decided to call. I talk to the first CSR who was RUDE!!!! And it was clear he just wanted to get me off the phone. I explain to him what I had already been through and asked him to cancel the trip and give me a refund for today. He stated that he can't do that. Also if I want to cancel the trip it was my responsibility to go to the website find the cancellation form and email it in. Even though I didn't want to do that. I went on the website. I couldn't find the form. I called back and the second guy said the same thing. So finally I was like sir can I speak to a supervisor. He stated "Why do you want to do that, Ma'am can you just do what I asked you to do and fill out the form" I was so taken back I didn't know what to say. At that point my boyfriend stepped in and stated hey we need to speak to a supervisor now.!! He said okay and transfer me to someone who walked us through the process to fill out the form to get our refund. At this point we are still waiting for our refund. I WILL NEVER PURCHASE WITH THIS COMPANY AGAIN!!! read more

Rip-off merchants. I recently hired a bus in Munich for a work event. Not cheap for what was at most 20 minutes each way. The bus was too large for my group and as a result it was unable to drop us off at the agreed spot. Despite being at the agreed location for the return journey in good time, the bus did not show. I rang the driver to no avail. My clients had to take cabs to get home, leaving me looking rather foolish. On getting home I immediately emailed FlixBus. However, since admitting fault would entail them giving me a 50% rebate for services not rendered, they have decided that their driver was at the agreed spot and actually waited on station for over 3 hours (which is quite impossible given that it is a very busy thoroughfare and there are no long term parking spaces for a vehicle that size). I feel very badly let down by FlixBus and their offer of a E50 voucher for my next trip shows just how out of touch they are: they really expect me to use their services in future? A E50 voucher might be useful for those moments when you discover to your horror that there is no toilet paper left, but that is it. read more

I have the same issue as another traveler, Heather H on 4/4/18. Their cancellation and refund policies are absurd and missleading. I booked a Flixbus which I then had to cancel due to circumstances out of my control. When you cancel they automatically send you a voucher for another trip in their company. I don't live in Europe and couldn't use a new booking. They say that is their policy, you cancel you get voucher for a small cancelation fee! For refund they tell you to not use the ticket, contact the company with proof of non utilisation and negotiate refund with a higher "cancelation fee". It is either you cancel and get voucher OR you contact them. The contact given in the terms and conditions is invalid and mail returned. Contact through their website is filtered and first automatically answered. When you finally get a person they are rigidly reinforcing their absurd rules. You are stuck paying and feeling cheated and misslead. read more

7 hours for a planned 4 hour trip from Milan to Zurich. Restrooms out of order causing 2 unplanned 20-30 minute stops. Traffic related delays for tunnels through the alps. No apologies, just a quick announcement that traffic delays were not the fault of the driver. Well, if not for the bathroom stops at horrible rest areas, perhaps we would have been ahead of the traffic at the tunnels. Take the train. read more

This company is horrible DO NOT ride with them . They delayed my bus 16 hours and instead of being able to foresee how long it would delay they gradually increased It from 2 hours to 6 hours to 9 hours etc . Leaving me and my girlfriend to spend overnight in a really cold bus station harassed by vagrants and birds that flew into the station . , when I emailed them to ask for a refund they replied with a generic automated response telling me once I boarded they could not issue a refund . I can bare with small delays 5 hours especially if informed ahead of time but they were really unprofessional not to mention the staff who would curse be unprofessional etc . Overall a bad company DO not ride with them . I will do everything in my power to make sure they are not well received . read more

Me and about 10 other people missed the fix bus in copenhagen, because apparently it left from a different bus top than the one we were waiting at. Although, we were at the exact location as shown on the maps that come with the tickets. The bus stop we were waiting at had a huge flixbus sign and it was right next to all other bus stations from the other companies, so it was reasonable to assume that the fix bus would leave there. The simple fact that 11 people missed the bus just shows how unstructured the company is. read more

Could be better. I took Flixbus from Innsbruck to Berlin but the driver was somehow angry (old man) and he tried to leave my luggage+bags to the Munich station. Other people had to say about what he was doing. Had to pay 10e for keeping the bags in the bus, I had just 1handbag and 1 luggage. Driver didn't take any payment from German or Austrian tourists only from me because I'm a foreigner. Flixbus is better in Germany and in Austria worst. read more

Where do I begin. About three weeks ago I purchased tickets with this company, I entered in my card details. Great I though, oh how I was wrong. System error, I went straight to my bank account to see if the money was taken, it was. I then contacted this company by email, no reply. Since the bus was due to leave the following day, I needed my tickets. I contacted through facebook, there is many people who manage the account there, so one never knows who you are talking to. A woman told me that she doesn't know what happened, but that if I wanted to go on the bus I needed to re-enter my details and pay DOUBLE the price. Being left with no options I stupidly an regretfully did! BIG MISTAKE. The people here told me they have NO idea when I will get my money back, and they had an attitude to suggest I'm never getting my money back, not one bit helping. a month later I'm still waiting.... God only knows if I'll ever see that money again. Ok, here's the horrible part. Yesterday I purchased a ticket to departure on 02/10/2015 for 11:35am. I arrived at the bus stop at 11:00am. Excited about my trip. Busses came and busses went, but no sign of ''Meinfernbus'' no where to be seen! So at 12! I contacted a friend, and she rang the hotline, the woman there was extremely rude and said she'll find out. Later on she then said she asked the bus driver, and he ''obviously'' said he did come to the stop. But you know guys we are now in year 2015. I'm pretty sure there are cameras all OVER the bus stop where the bus was supposed to come. So if this company blind sides me and says. ''Where's your proof?'' Check the cameras in the area I will say. I then forked out 50 euro for a train ticket. Meinfernbus, avoid at all costs. http://www.eba.bund.de/EN/Passenger_Rights/passrights_node.html Above is a link to my rights as a passenger, They have been contacted. read more

AVOID THIS COMPANY. I travelled 2 times, both were the worst trips of my life. 1rst one, the bus crashed a car in Switzerland. The police stopped us, the driver had no money to pay and we were delayed for 3 hours. The company did not even contact us. 2nd one. I had 2 cheap tickets, I wanted to change them to travel earlier. I was informed that it was not possible, so I took 2 other very EXPENSIVE tickets. The bus stopped in a gas station in the middle of nowhere. I went down with my mother to the bathroom cause she was feeling sick, when we went back to the bus, it was not there (I was checking the hour). I had to beg people in the station to give me a ride. I wrote to the customer service, they say I was never in the bus. Curious because I left a bag in the bus! It disappeared. The worst customer service I had experience. Careless company read more

During our return from Paris we our flixbus encountered a 3 hour delay. After contacting our bus driver 2 hours before our original arrival time (to make sure we could reach our connection from flixbus in Antwerp), we were assured that all measures were taken to guarantee our transport to Groningen. However, on arrival there was nothing to assure this and our busdriver left us behind. After not being able to reach Flixbus for two times 15 minutes, we were told by a busdriver (Flixbus) to have some food and try again later. Later also did not help and we were left on our own for 1,5 hours after which we had to arrange our own stuff to try to reach our destination. Furthermore, we tried to cooperate with 5 flixbus drivers. All of them told us to 'fuck off'. And one driver who didn't know I spoke Dutch, insulted my girlfriend and issued discriminating slurs based on her ethnicity and religion. After having extensive email contact (around 15 emails), 5 phone calls and 3 times the exact same assurance that our payment would be taken care of (earliest about 2 months ago), we still have not received any compensation. Furthermore, Flixbus only takes into account compensation for extra travel costs. We have not received an apology for all other costs incurred and we have not been provided with a clear answer to our questions to this date. read more