very bad customer service! waited 45 minutes to be able to talk to someone. Phone never picked up and facebook never answered even tho you see the messages. read more

I travelled last Sunday from UK to Germany and even I was on time the bus driver didnt let me in ,he was really rude and agressive ,both drivers were shouting at me and all of this because Im temporally disabled and I politely ask them if I could sit downstairs where was only two girls sitting, they didnt listen to me , when I said Im temporally disabled bus driver said: yeah me too, I was really shocked how they behaving and finally I was left at Victoria Coach Station, crying and shaking. The bus driver said Im not going because this is his bus!!! read more

Bus to Schiphol airport never showed up in The Haag, I was there 30 mins early, and waited one hour 15 mins just in case the bus was late in traffic. It never arrived so at the last minute I had to run to the train station to take a train. You are literally stranded, there is no number to call, no drivers can call the office. When I first called them got a refund, they immediately came back and said it was my fault and the bus did arrive and collected other passengers. Oh yeah ok show me his photo and all the passengers he checked in. As this do this electronically. No response. After 1 month chasing and refusing to send all my documents by post to them for a refund I gave up. Send documents by post when every other part of their server e is electronic. Finally they agreed to refund me US3.99 less processing fee ?... WTF if you knew anything about good customer service Flixbus you would have given me full refunds for your bus that didn't show up plus the train fare and compensation for all the stress you caused. No. Instead you refund me this pittance and have the audacity to deduct a booking fee. ??. You won't be in operation much longer with this dreadful service read more

I would like to share my experience with this company. At monday 27.8. I bought the bus ticket from Ljubljana to munchen, the bus was supposed to go at 14:35. The bus did not arrive, but some of other people told me the bus going to have small delay. The bus arrived at 16:10 and what was worst, he did not take me. Even was only one bus which was suppose to go at 14:35 to munchen, they told me they are not my bus and sended me away. I went to the BUS terminal to counter, on which was written flixbus. I told them my situation and guess what? They explained to me they are not working for flixbus. So I went to the place where was written flixbus - informations. I got the same answer, they are not working for flixbus, even they obviously did (They was selling flixbus tickets and was giving to other people informations about flixbus, they just did not want to take care about my problem). I tryed to ask them at least about the phone number for flixbus company and they sended me away from bus terminal. I googled number for flixbus and called them, on the phone I got along ussefull person, which gave me at least sale for another ride, anyway I found number only for czech flixbus, and there they could not help me much with problem at ljubljana. The same problem as me had 2 another Slovinian guys, we could do nothing, and they even did not get the sale as me, because nobody want to talk to them. In the end I bought me another ticket, paid extra and departured from Ljubljana at 17:50. Because munchen was not my last destination, I miss all my conections home to czech republic, from long waiting on the direct sun I got sunstroke and 2 days spend sick in the bed, paid extra and got just rude acting from them, while this all happened I get out of all my minutes by calling flixbus, out of mobile phone battery and was lost at Ljubljana without any possibility to call someone to help me. Obviously I cannot do more than complain, so at least I am letting this revue here. read more

DO NOT TAKE FLIXBUS. My friend and I booked round-trip tickets from Innsbruck to Bolzano after successfully using Flixbus to get to Garmisch-Partenkirchen a couple of days earlier. We arrived 15 minutes ahead of time as instructed, and waited for 2 hours. The bus never arrived. Another Flixbus driver called the company, and was told that the bus came, didn't see anyone waiting, and left. This is not possible, as there were 4 of us waiting for the bus 15 minutes before its scheduled arrival. We saw other Flixbuses, we knew we were in the right place, they just lied about the bus having come for us. I filled out a complaint online and received a generic response; I sent an email and received no response. We have therefore been unable to recover the money we spent on a roundtrip ticket that we couldn't use. I regret using Flixbus, and I will never use them again. read more

My experience with FLIXBUS is really bad... In fact it is the worst experience. We had booked trip to San Diego on 29 July 2018 . The bus was scheduled to depart from Burbank, CA at 4.40 am. and we received a text message indicating 5 minutes delay in departure. So as per FLIXBUS rules and regulations, we reached the Burbank bus stop well before 15 minutes prior to the ETD. The bus did not reach on time and when we contacted the customer care , initially they had no clues about the where about the bus. around 6.30 the customer care executives told us about a 3 hours 10 minutes delay in departure. We had not received any communication before calling customer care. We continued to wait in the bus stop where there is not even a rock to sit. By around 8.00 am we got another text message indicating another 1 hour 10 minutes...so total delay was 4 hours 20 minutes.. That too "approximate delay !!" We called up the customer care again and explained the situation ... There was no point in going to San Diego after a delay of 4.20 hours as we had already booked return tickets with FLIXBUS on the same day evening. Customer care people suggested us to write to FLIXBUS using contact form which is available in the website to cancel the tickets and claim the refund. We went back home and filled three contact forms - one for each tickets. We did not receive any communication from FLIXBUS regarding the cancellation or refund. After 24 hours as there was no response from FLIXBUS, we contacted the customer care and the reply was shocking. They have not received the contact form !!! We filled up the contact form again - one for each ticket - and submitted at the earliest. A few hours later we got one mail from FLIXBUS indicating the refund of one ticket worth 21.98 $. After sometime, we got another email stating that they can not refund the amount. No response about other two tickets too... When we contacted the customer care again on next day, they confirmed the delivery of our contact form for each and every ticket and at the same time, they are not able to comment on the status or the status of refund. We had lost two days , taxi fares, travel arrangements , food and tickets at San Diego etc... Now who is responsible for our lose? FLIXBUS is not even responding properly. GOD save the people who travel in FLIXBUS...Who else !!! read more

I had a horrible experience with Flixbus traveling from Vienna to Berlin, the driver was very aggressive and disrespectful, he made me pay the price of an extra bag, because I had 1 kilo extra, and he was refusing to hear me, and he told me: "just leave if you don`t like it." when I said that I would pay he made me wait until all the travelers give there bags. I am not going to travel with them again. read more

Catching a Flixbus in Brussels, going to London, was one of the most miserable experiences of my entire life. There is no bus station, you must wait on the side of the road. It was cold and rainy and I was there with my one year old, who was chilled to the bone, for over an hour, waiting for a bus that per Flixbus was going to be 5 minutes late and was actually nearer to 40 mins late (and per Flixbus their policy requires you to be 15 mins early). There was no queueing, so when the bus finally arrived we all had to crowd around it while the driver attempted to verify the booking of whatever passenger he selected at random and we all tried to get through the crowd and on the bus out of the cold rain. Also, if you have a stroller, they will wait until the end to load it on the luggage, meaning that we had to wait the longest to get on, and the padding in the stroller was thoroughly soaked. Then a few hours later we all had to get ourselves and all of our luggage (hand luggage and checked) back off of the bus, including the baby we just gotten settled down, to be checked through by French security forces. Then we had to get off the bus AGAIN to be checked through by British security. Also note that the promised USB charging ports are nowhere to be found on the upper level of the bus and the wifi is very limited in the amount of data you're allowed to use before cutting you off. The snacks promised for purchase also did not appear to be on offer. Whatever premium you must pay for the train it's well worth it, avoid repeating our mistakes at all costs!! read more

I travelled from London to Paris earlier this month. Soon after I sat down I went to put my phone charger in the socket by my seat and got an electric shock that went straight through my body. Obviously that was horrible enough but add to that a driver who only gave instructions in French (which meant I and other travellers had to guess what to do at border control) and very cramped seating conditions and you have a very poor experience. I raised the issue of the electric shock twice with Flixbus via email and was sent completely unrelated automated responses, so I then posted a message on Twitter to which they finally gave a response but offered only 3 euros of credit off my next journey as compensation, which I found completely inadequate since I have no plans to travel with them ever again. Honestly the worst customer service I have received in my life. read more

Bus is clean and nice but customer service was EXTREMELY disappointing. I'm traveling with a group of 10 others including a young child from Zurich to Munich then Munich to Salzburg. Child raised his voice for a second and the driver actually yelled at him telling him to be quiet. I don't know if that's allowed, but I do know that we are customers, and that's unacceptable. Especially when it's just a child who doesn't understand. Not only that, he seemed annoyed that we had food with us. We hadn't eaten all day and we're very hungry and why else are there places to put the food on the backs of the seats? I'm a frequent traveler, and I can promise you that next time I travel to Europe I will do my best to avoid this bus company. Also, I assume if you work with a company that frequently hosts customers of other nationalities you'd at least know a little bit of English. The man didn't know how to say "big" and was yelling at us in another language as if we knew what he was saying. That is all I have to say. read more

It was my first time and last time riding your buses. Bus broke down in the middle of the freeway and drivers tried to butcher it in the middle of the freeway which just cause it to brake down again not even 10 min later. We were all requesting another bus to come and pick us up but it never happened. Then we get to this truck stop and stay there for like an hour while the drivers tried to butcher it and make it work again. All this while the drivers wouldn't communicate what was happening until I started questioning what they were doing and asking for answers and once again constantly requesting another bus to pick us up. We get back on the road again and unsurprisingly it breaks down again. We get to a super sketchy, truck yard/ truck mechanic lot (I dont know what it was but it didnt look very official). Drivers still refusing to communicate what was going on or the plan or anything at all unless they were asked and still avoiding conversation by saying they couldn't hear what we were saying. All this was happening in hour number 10 of what was supposed to be an 8 hour trip. They made us wait inside the bus while the mechanics were working on it without having any access to food or water and did I mention that the bathroom didnt work since the beginning? We were there for another hour and the bus was finally fixed. Some passengers even grabbed their bags and left. I wish I could've done the same but I was still 2 hour away from my stop. For a while i even thought we might have been kidnap because of the lack of transparency and how suspicious the drivers were acting. We tried contacting customer service through the phone and social media and we got nothing but automated responses. We finally get to my stop FIVE HOURS BEHIND SCHEDULED. Worst company ever. I know it is cheap but it is 100% NOT WORTH IT. They have no respect for the SAFETY of their clients. It is worth mentioning that the drivers were working under instructions of this "Michael" who they said was their boss over the phone. Terrible terrible terrible experience. read more

On my way through Germany I took the db bach train just to have the experience of taking a high speed train for the first time and it was mostly positive but being that I had to take multiple trips the money adds up fast so I decided to take Flixbus for two trips, one 3 hour trip from Hamburg to Berlin and another from Berlin to Munich which was 7 hours, the first bus was ok it got me to my destination about 30 min later than expected but there was traffic, the second bus also wasn't on time, some 20 min later, the bus itself was comfortable but was packed and had a tiny bathroom, the air circulation was poor also, I felt like I was in a box or something the second bus was much better as it was larger and a little more comfortable and I didn't feel squished or uncomfortable, the airflow was adequate on this bus, one big thing that's awesome is the free wifi but not for video streaming, I took the train for one of my previous trips and was disappointed that wifi wasn't included, price wise the bus is way more affordable and it's not a bad option at all, would recommend it read more

DON'T TAKE FLIXBUS! Our daughter found out the trains in France were on strike the day she was to leave Nice & travel to Florence. So, she bought a FlixBus ticket 2 days in advance and arrived one hour early on the day of travel. THE BUS NEVER SHOWED! Alone. In a foreign country. Sitting on a cement platform a mile from the Nice airport. She had to take a local bus back to the airport, buy another ticket and wait 5 hours by herself for another bus to show. Two Flixbus tickets purchased equal more than what the train would have cost! Sent complaints to their customer service department online and have never heard from them. No answer. No refund. AND to top this off, the 2nd bus that took her 1/2 way to Florence - dropped her off in the middle of a city street for a 2 hour layover. No building. Nobody. No Nothing. FLIXBUS - come to AMERICA and learn HOW to run a bus service and find out WHAT CUSTOMER SERVICE is. Did not want to even give them a 1 star- but it wouldn't allow you to proceed forward without it! Even that is a lie. read more

Hey guys, you kept us waiting for 1 and a half hours late at night in San Diego. After calling numerous times we finally were told that the bus was canceled and that nothing was going to be done to get us to Los Angeles. Passengers ended up having to go by a 2 hour uber ride to get there and not miss a flight. Really really disappointing. Customer service did nothing to help. read more

incompetent drivers, there wasn't traffic not police control and yet the bus arrived to the final destination with 1 hour of extra delay, if they have to change drivers they should do it on one of the many stops the route has, not in the middle of the journey. read more

Flixbus from Caen to CDG ON FRI Apr 6 totally bailed us out from the train strike. Booked the night before. On time, clean, sharp dressed and friendly driver. Best part - EUR 8 per person. read more

If I could give this bus company a negative star count I would. I had originally planned on taking this bus from Zurich to Milan and got to the bus station prompt and on time when they asked me to be there. However, when I got to the station, the bus was nowhere to be found. I was told that updates for the bus were being made through the app which I was not told to get because I had merely printed out my ticket. The bus was 55 minutes late...an hour and 55 minutes late....2 and a half hours late...AND THEN JUST WENT MISSING. How on this earth can a bus just go missing. They apparently lost signal with the bus. I THEN HAD TO PUT DOWN ALMOST 120 DOLLARS FOR A TRAIN TO MILAN BECAUSE I WAS SUPPOSED TO MAKE A 5 PM TRAIN FROM MILAN TO FLORENCE WHICH WOULD NOT HAVE HAPPENED IF I WAITED FOR YOUR BUS. When I emailed the company for a refund, they simply thought that a voucher would make up for my ruffled feathers. I think not. Pure and utter disorganization. read more

We travelled from Kraków to Berlin. FlixBus uses a Polish bus company: Polski Bus. The bus was old and we were seated on top, near the front of the bus where a very loud and persistent rattling noise occurred as soon as the bus gained any speed. When we stopped at an intermediate stop, we were bumped by someone with a reserved seat (booked via Polski Bus). We were told that Flix Bus has no reserved seats -- so we were left to search for remaining empty seats -- with no help or sympathy from the driver or staff. I would certainly not recommend FlixBus. read more

I am extremely unhappy and disappointed by this companies services. I was EARLY, to my 1:25pm direct route. I actually drove next to the fucking bus on the freeway and made it to our departing station before the bus did. I was being dropped off by my mother and we were parked directly in front of the FlixBus, I was in the bus drivers plain view (as we made eye contact and they witnessed me gathering my luggage to board) and hugging my mother goodbye and as I grabbed the last thing from our car, I turned around and the bus had left me, EARLY at 1:21pm, KNOWING AND SEEING that I was an OBVIOUS passenger. Because of this, I am missing 16 hours of work, due to the fact that I can't get home until tomorrow - and as a person in a financial position of scraping by every month - this caused more damage than just missing a fucking bus. I should have never been knowingly left, and the bus should be required to wait until the exact departing time. I called customer service and first spoke with an idiot who didn't care even slightly about my circumstances. I demanded a refund and she then proceeded to tell me that I CANCELLED MY TICKET. WHY WOULD I SHOW UP FOR A FUCKING BUS WITH A CANCELLED TICKET?! It's not my problem that their own app glitches screwed my arrangements. Because she said it was cancelled, she said there was nothing she could do about refunding me. I would not accept that and requested to speak to a higher-up to help dispute this inconvenience. She put me on hold and hung up on me :). I called back in a rage and explained again, to a new customer service rep, the extreme unprofessional and wrongful treatment/experiences I just had - and again, requested a refund. She was much nicer, very apologetic, and helpful and did as much as she could (from my understanding of their bullshit "finance department"). I was told to fill out a form to request a refund, and I explained that I did not want to send in a janky complaint form that doesn't accurately get the severity of my situation across, and probably wait a hundred years to get an email back. So the rep stayed on the phone with me while I filled out the form and submitted it. Once submitted, she told me that she was putting a note on my case, in turn marking it as an escalation so that it will be dealt with as a priority and I will be refunded as soon as possible. I plan to be on their asses everyday until I'm rightfully reimbursed. Beware of this company fucking up your whole day, week, or even month. :) read more

One of the worst bus experiences of my life! 10 hour bus ride with no food or drinks to buy, limited WiFi (even though it is advertised as free) and not even a toilette! All these things were promised when booking the bus. Not to mention the dirty bus and unfriendly employees. Highly suggest against using this service! read more

50 passengers left stranded at Victoria Bus Station. DISGRACEFUL customer service Left 50 passengers stranded at Victoria's station yesterday. Bus to Düsseldorf due to leave at 20.30 was cancelled at 23.40. Bus was supposed to be at 20:30 yesterday evening. At 20:25 passengers were told it was delayed for 40 mins. Then they were told 2hrs 5mins. Then at 23:40, after all their staff had left, received text messages saying the bus had been cancelled. Leaving everyone stuck in London with no way of getting to Germany to catch onward connections. To make matters worse, the total lack of any customer service by them led to a whole busload of passengers being stuck overnight in London. My son have missed a long distance flight connection. The cancellation email told them to call customer services to rearrange, but they had all gone home at 11:30, as had the lone rep at the bus station. She did a runner before the passengers found out it was cancelled. The company also failed to provide food, drink and assistence that they are legally required to do after a delay of three or more hours. 24 hour help line not even answered! DISGRACEFUL DISGRACEFUL read more

I'm taking the time to write this review while on vacation. I hope it helps prevent others from going through the same horrible experience that I went through with Flixbus. It all began on a Monday, when my wife and I missed our bus. The Paris Flixbus depot is just a make shift parking lot with no numbers, no announcements, the only thing around are a bunch of people aimlessly wandering around looking for their bus like a zombie apocalypse. Anyways, We miss the bus because we couldn't figure out where the bus was. We go to the little temporary shed/booth that's 20 meters from the entrance and tell the attendant our situation. She tells us the only thing we can do is call customer service. We call customer service. They explain to us that there is nothing they can do with their system and that if we want to rebook we need to e-mail. We e-mail. We receive an e-mail back an hour later, in the fine print it states that it may take several days for them to review our e-mail. After reading that we called back and had to demand to speak to a manager and tell them that we needed to rebook for the next bus (which was the next day). The manager hooked us up with a voucher for 89.00 euro (our tickets were 120.00 euro, but thats fine). We get our ticket. THE NEXT DAY LIFE OF HELL ON THE N100 TO BERLIN... June.5th Monday 2017 21:00. We make sure this time to run around the parking lot checking every single bus that pulls in and out. Our bus gets in and about 50 people run up to it. There's no line up, no organization. Just the bus driver yelling at everyone in German. We it comes to our turn the bus driver screams at us about the painting we have with us (which is in cardboard) It was 24X30X2 inches. We didn't understand what he was screaming was that we weren't allowed to bring it with us. We offered to pay extra and he REFUSED that it comes with us. I observed a bicyles, a guitar case, and other odd thing but our painting wasn't allowed for some reason. After both my wife and I beg and pled we finally asked if the painting was removed from the frame if it could come (there was no glass btw, very simple wood frame). He kind of nodded his head. So we remove the frame. At this point every one is on the bus with their luggage. He looks at the canvas and scoffs saying it's still not good enough. He gets on the bus, now our luggage was on board too underneath everyone else so the driver didn't want to get our luggage. He was going to drive off with it. A woman handed us a knife and we had to cut out painting off the wood on its back and roll it up. My wife was crying as she watched me be forced to destroy our painting. (Her deceased family member painted it in the 1930's) Everyone was on the bus watching in horror, a few people asked the driver to just let us bring our painting. He didn't care. When we finally got to Berlin as people got off the bus they started to get their own luggage. The driver yelled some more and started LEGIT throwing peoples bags off the bus. Completely horrible customer service. No compassion or humanity. The whole thing felt comparable to a scene out of a jail movie. read more

I highly caution against using their services. I booked return tickets between Munich and Berlin thinking it would be a more economical option but it turned out to be the worst decision ever. I arrived half an hour before the scheduled departure from Munich to Berlin (12.45am) but after waiting for more than 1.5 hours, the bus never docked at the scheduled berth. When I called the English Customer Service Hotline at 1.40am, the officer informed me that the bus had broken down and advised me to take a train to Berlin instead, for which the cost of the train ticket (146 euros) will be reimbursed. I called in a second time at 2.30am and the same customer service lady assured me that the train ticket will be reimbursed. When I emailed a copy of my train ticket to the customer service mailbox, the response I received was that "there was no such breakdown" and "sorry no refund". When I called in to clarify and ask for a copy of the phone recordings, the only answer I received from the other line was "sorry I can't help", "the other passengers boarded the bus" and "please email in your request". I was stranded with the other passengers at 2am in the morning and have sent in a total of 4 emails but the company is simply denying compensation and denying that the phone communication took place. I am 110% certain that the bus did not dock at the scheduled berth and that there were other passengers who did not board the bus that morning because I was with them. Even if I had missed the bus, the customer service officer should have said so and not "advise" me to take the train, only to deny compensation later. In my subsequent calls and emails to Flixbus customer service, their wonderful customer service responded to me with "why didn't you board the bus!", "like we said....." etc. I travel frequently across Europe for work and have encountered countless customer service officers from airlines, rail and bus companies but such service and response is certainly a first. If you decide to take the risk, pray hard that you do not fall for their fraudulent practices. read more

SCAM! all I can I say is stay away from this bus because they are only liers. I booked tickets to Milan with a voucher I recived from Flixbus and I also booked ticket to Strasbourg. I recieved confirmation and tickets and everything. ok so I went to Milan. I got there with no problems through the Switzerland boarders. Now time to go back home to Germany. The driver would not let me on the bus saying that since I don't have a passport with me, I can't travel with my Aufenthaltstitel which is german residency card. Actually he didn't say anything, when I showed him my ID, he just turned away and called for the next person. I tried to explain to him that I can and I traveled through Switzerland many times with that ID without my US passport. He wouldn't listen to me. I started calling Flix bus and after half an hour on the line waiting, no one did pick up the phone. While I was on the phone, he asked another woman for her passport, she took it out from her purse and without showing it to him, he just said ok go ahead. He didn't even check her passport! whether it was up to date or even under her name, he didn't care. Here I was with legit ID and he didn't let me on. BTW here is a government site where it says I can travel with my Aufenthaltstitel https://www.auswaertiges-amt.de/DE/Laenderinformationen/00-SiHi/SchweizSicherheit.html and no where does it say I have to travel with my passport. so I was left there all along, in a different country without a language and no clue of what am I supposed to be doing.. I went to the train station and asked them If I could go back to germany with Aufenthaltstitel and they said of course I could and whereever have I heard that I couldn't... It just made me mad that more.. I spend 160 euroes on a train since I got it right there.... So i emailed the customer service and they just sent me a generic email. I wrote on facebook and of course that's when they wantd to appologize but at the end still refered me the email. after reviewing everything they told me nothing that they could do and I do have to have my passport and on top of that they said my voucher was never valid to begin with and canceled my trip to Strasbourg. wow... I mean wow... they sent me a confirmation and booking number and everything and it turned out they had never charged me.... I am glad that had happened, otherwise I woundn't have found postbus. If you do need to book a bus, book it with ANYONE but Flix bus. Bunch of scammers! read more

If I can I will give them freaking negative 5 star. This was my first trip with this company and by all means it was the worst one ever. I booked 3 tickets to go from prague to dresden in Germany on April 24th at 6:50 am and return tickets for 3 pm same day, cause we were on tight schedule. At 6 am we received a text that the bus had 80 minutes delay.FYI The whole trip is 2 hours drive. But still when we get to the station at 8 am ,there were no sign of the bus. Then we received another text that the bus will be delayed for another 270 minutes. I don't think I have to explain that for this amount of time for 2 hours trip ,is not delay anymore and it means cancellation. When we got to the flixbus counter in the station they said they can offer us another ticket for 9:10 am. I told them several times that we are on tight schedule and if the other bus would be on time we will rebook our tickets, they said second bus already left the previous stop on time so it should be there on time. To our not pleasent suprise other bus had delay too so at 9:30 we decided to cancel our trip ,cause it was already too late and defeat our purpose. So we went to the counter and ask for cancellation and refund. They said I have to call customer service and they gave me 2 numbers ,one in czech and one in Germany. To make the story short I called both numbers.interstingly enough both laides on both lines were super rude and unprofessional and they said they can't refund us and I have to go to their website and fill up the form When I confronted them that your representative said I should call you for this matter ,she said yes they always do but they shouldn't as if this is my fault not their freaking company. I checked the website and tried to fill up the form online and it didn't work. So I went back to the counter and ask for manager. ( the only good thing I can say is that the two ladies on the counter were polite ) she wrote a letter to "I don't know who" and said they will contact us soon. So far which is may 15 , we only received 3 vouchers for our first trip which we don't need and nothing for our return tickets. All my efforts to contact them so far through their website and even facebook page are unsuccesful and I can not even write any review or post on their webpage or Facebook. So I when I say they are big fraud company I don't think I am wrong. read more

I will never recommend this bus again. In Europe or in the United States. There is 1 roll of toilet paper for estimated 70 people. I asked the driver for another roll of toilet paper when he was stopped at another bus terminal he said it's not his job hes and does not carry more toilet paper. I asked him in German and he responded kindly but I thought it was strange that they can have snacks and drinks to sell on board but no toilet paper. Also my Fiance was asleep and when I went to the bathroom on board with my own tissue paper from my purse and he went down to let the driver know I'm not on board (so he thought) and told the driver I dont have my cell phone one me. He said im just the bus driver he doesnt care not his problem. I heard this happen and yelled saying calm down im here. The bus driver could have easily asked for my name and called over the speaker phone. But I felt that because my fiance asked in English he truly didn't care. Next time I take a bus in Europe it will.not be Flixbus. read more

I travelled by Flixbus 3 weeks ago, when I arrived in my destination, the driver didn't return my suitcase and left. I called the costumer service immidietly, but they vere totally not helpful and inpolite, I filled up the lost and found form on their webpage, but still didn't receive any information, until today I do not know if my suitcase was found and if I will ever get it back. read more

Me and other 2 friends have booked a bus from Chemnitz to Dresden in Germany the 30th August at 11:40. At 11:10 am we received an sms saying the bus was late between 10-20 minutes. 4 minutes later we received a sms saying the bus was late between 80-90 minutes. We were there at time (11:30 am), and we asked in the FlixBus office about the delay. Two of us went to the toilet at 12h (one hour before the new scheduled time) and to our surprise, the bus was just leaving when we returned. As we saw the bus, we were 10 metres away from the stop and started running and the bus driver saw us and did not stop. One of our friends was inside the bus and she told the woman bus driver to stop and in a rude way she said she did not speak English. The bus stoped at a trafic light 20 metres after the platform and we knocked at the door. Expecting she would open, the driver looked at us and nodded with her head negatively. We lost the bus. This has caused us extreme inconvenience as we had a job appointment in Dresden. Also it is unacceptable the lack of care received by the driver. read more

Earlier this week I had a harrowing experience with one of your drivers at the Paris, Porte Maillot Station, Route 802 direction Amsterdam Sloterdijk, 2:30 PM departure. I had booked a round trip ticket from Ghent Belgium to Paris from Friday to Sunday and had a very positive first experience riding with Flix Bus on my way to Paris, however today I experienced the most traumatic, embarrassing, and stressful travel experiences of my life because of your driver's refusal to allow me on board. I currently live in Belgium, but am an American citizen. Last week I misplaced my passport while visiting a friend (which will be recovered later this week), however this caused me to travel to Paris this week without a passport. To be safe I registered my travel with the U.S. Embassies in France and Belgium, and called Flixbus to find out what their passport policy is. His justification, "My bus, my rules." I asked if at the very least, understanding his concerns about crossing the border, if I could ride the bus as far as Lille, where I could take a reduced fare back to Ghent, without having to pay the full price of a unplanned train ticket back to Belgium. He assured me that by stranding me in Paris, he was teaching me a lesson that I won't soon forget. I then spoke with the security at the bus station, explained the situation, showed my credentials, and they decided it was up to the driver's desecration whether or not to let me on board. As you can guess, he abruptly shut the door to the bus and very aggressively pulled out of the station, leaving me in an unfamiliar city and without any clear way to get home. I spoke with the Porte Maillot station agent who offered a half-hearted apology and a 5 euro voucher for the "inconvenience." She then suggested, "You're better off taking the train." So after suffering a panic attack I recovered enough to endure a harrowing two hours of wandering the streets of Paris and getting off at a series of wrong Metro stops, I eventually made it to Gare du Nord, where I had to pay 76 euro for a one way ticket from Paris to Brussels, and an additional 10 euro to connect from Brussels to Ghent. Essentially to make it home safely, I had to pay more than I did during my entire weekend in Paris, plus endure the stress and anxiety that comes with not knowing when or how I would make it back. So if you would like to be publicly shamed and humiliated and left without any clear way how to get home, this is the travel service for you! Customer service is a joke and will not respond or even remotely attempt to address your concerns. read more

My experience with this agencies vehicles was full of stress. i had to use their bust for travelling to several countries within the Europe. Except for one between Brussels and France, none of the drivers spoke english. In some cases the drivers where extremely rude, offensive and unfriendly. I at least witnessed twice that the drivers left some people in the station although they were running after the bus begging the drivers to stop it. since the announcement of the drivers where not in english, it was almost impossible to find out when the bus stops or when it leaves so you could not make sure you wont miss it unless you stayed in the bus the whole time. I will not willing to try FlixBus by my own choice. read more

I was catching the bus from Cedar City to Salt lake City. Ticket told me to give 15 minutes before bus arrival time. I arrived 22 min early. Waited and waited and no one came finally at 6 went and asked the gas station worker and they said oh it comes across the street so I rushed across the street and they said oh I think it's across the street but came about 45 min to an hour ago. I called Flix bus. Waited forever on the phone she first told me the bus was 15 min behind. But the app told me they were arriving on time. While I'm the phone I discovered that the GPS was showing the bus getting further away from me. I told the agent and she said oh yeah... They did leave 35 minutes early. Yep 35 min! No notification no email no communication. So here I was stranded in cedar with no car. I talked to the lady at the gas station and they said the bus left one of their customers in cedar City for 4 days! They told her she had a half hour to go get food and be back. She came back after 20 min and the bus was gone with all her stuff and the bus refused to turn back 5 I minutes to pick up their customer. Thankfully I had family close but this was a terrible inconvince. When on the phone I asked for a promo code they said unfortunately we don't do that. I asked to talk to a supervisor.. response sorry unfortunately we don't do that... So dumb! read more

This is by far the worst experience when it comes to bus/coach traveling. It's as fundamental as inaccurate information on the bus tickets, to rude bus drivers and unhelpful customer call centers. Yes they have cheap tickets, but I suggest you go for the next option even if it costs a bit more. Don't get disappointed. read more

Literally the most expensive way to get anywhere via bus. The trip cost 3x more than any other bus would, and was no better in the quality of service. Online it said there would be WiFi, charging, bathroom, etc, but when the minibus arrived there was none of that. It was no different than any other crappy bus, except that it was incredibly expensive. Plus the staff was very rude. The location we were actually hoping to go to was not listed on the FlixBus destinations, so when we arrived at the interim location, where we were planning to get on another bus, we were surprised to hear that the flixbus we were on was continuing to our final destination. When we asked the driver if we could continue the journey, he tried to charge us another fortune (on top of the one we already paid) to get there. The bus was far from full and yet he still insisted that we pay a ridiculous amount of money, which again, we already paid, to continue the journey. This service is incredibly disappointing. Will never recommend flix bus to anyone. read more

i purchased a 99 euro pass on https://interflix.flixbus.com on 15th of june money was paid though paypal gateway i just one mail from paypal about receipt thats it i did not receive any voucher or mail from flixbus. also they say my mail id is not valid also paypal says my mail id is not vaild they are lier and thief i will get better service and customer satisfaction in my country india flixbus is pathetic ...useless.. please do not go for it...such a pathetic service and poooooooooor customer care once they take money and forget you for lifelong read more

So, I think this might be the WORST transport company I ever had to deal with - my story is like this: I booked a trip for Stockholm to Gothenburg and return for June 24-27th 2017. First - something happened with the site while paying for my tickets so I got double charged for the same trip. No matter how many times I called and how many mails I wrote - explaining it's a double payment made due to a site error, there was no way to get a refund for it. Once I got an email from the customer service confirming that they checked my case and I'll get a refund. But no money back. When I asked again what's going on - every time a different person form customer service answered there is no way to get my money back for the double payment - only cancel one booking and get the stupid voucher. Second - and the most stupid - 2 hours before my trip I got sms and mail from Flixbus stating that my "booked ride was cancelled with a short time of notice" and call some number for finding alternatives. 2 HOURS BEFORE!!!! Actually they couldn't find any alternatives because there was no other bus going to my direction that day. I had to deal with this by myself, with no refund and no other compensation. Again, when asking for a refund, they told me to write another email to customer service. Brief, till today no answer and no refund for a trip cancelled by Flixbus, only an this email "Delays mostly occur due to external factors, such as weather conditions, last minute changes of bus stops or congestion. We can therefore not be held responsible for such matters." So, they are not responsible for canceling a trip?? Who is then?? And how can I get my money back? Not to mention that they didn't bother to let me know the trip was cancelled both ways. They confirmed the return trip and only by calling them the day before I found out this was canceled too, no one from Flixbus bothered to let me know I actually payed for nothing. So, as long as I don't have any conversation partner, they take no responsibility for canceling bookings I payed for and I don't see any money back, I call this thievery. They just stole my money at this moment. Dear travelers, please stay away from Flixbus - don't put your money in it. You risk to pay for nothing other than calls to customer service for trips that are not happening. You risk your nerves and putting yourself in the situation of quickly finding a more expensive way to get to your destination. They are not reliable, there's no responsible person to talk to (call center people are ok but they have no ways and no power to help). Avoid FLIXBUS!!! Worst service and attitude towards customers I've ever met. read more

Don't use this bus service!! They will stop at random places and a 3 hour journey will last for 5-6 hours, not because of traffic but their mismanagement! The bus was an hour late and on its way stopped at a random village and just left!!!! said to be back in 45 minutes! How is this normal?! I wasn't even informed and a fellow passenger said that it is returning, so I was waiting uselessly for an hour in a random village. Strongly advising against it!!! read more

I've taken Flixbus several times through Europe and none of them have been particularly amazing. However, my most recent trip, where I lost my passport on one of the buses, has been outrageous. First, they sent me a text saying that the bus would be 10 minutes late. It ended up being an hour. Second, I called to tell them immediately that I lost my passport, and a helpful representative contacted the driver and confirmed that he had found it. That's where the helpfulness stops. I was instructed to wait in some tiny town for 20 hours until the bus line came back around to drop off my passport. So I did, missing my train connection, and when the bus finally arrived, it was a different driver with no idea what I was talking about. This was 3 weeks ago. I've submitted to the lost and found, who hasn't received it, and I've called numerous times only to be met with unhelpful representatives, some of whom have hung up on me. At this point, it looks like their driver actually stole it, so I filed a police report. Normally, this news would make a company step up their game. Not so here. Finally, today (again, over 3 weeks later), I spoke with perhaps my 20th person at Flixbus, and they suggested I call the bus company. Apparently they contract out buses and drivers, and literally NOBODY thought to give me this information in the 3+ weeks I've been stressing about my lost passport with my student visa inside. WORST CUSTOMER SERVICE EVER. read more

Never again. The bus was late which made us miss our second bus.I ended up missing my flight back home in North America...

I am SOOOOO disappointed with the flixit bus company it's hard to explain! Me and my girlfriend planned a trip to Barcelona and then from there to Amsterdam. While going to Barca we already had trouble with our snowboard bag, because we brought it onto a double decker bus.. FYI CUSTOMERS CANNOT SEE WHAT KIND OF BUS THEY ARE BOOKING EITHER ONLINE OR IN THE APP! after that lil hiccup we decided to do everything via the flixit call center... so a week ago we called, to make sure we select the right buses (no double decker) and right after the booking wrote their customer service to let them know we are bringing a snowboard (FYI we ONLY have 1 suitcase and the snowboard bag, while we are allowed 2 suitcases per person), just to receive an 'automated' reply that we have to call their call center no sooner than 48h in advance.. So what happens when we call today? Oh the **** girl on the line tells us, we cannot bring our snowboard, cause the bus is full! She also mentioned that if we'd book a week in advance we could bring it! So when I try doing it a week in advance they tell me i can't, when I wanna do it half a day in advance they tell me I should have done it last week.. WOOT?!?!? Besides.. considering We are allowed 4 suitcases, but only have 1+snowboard bag, how can the bus be full?? If we actually had 4 and came to the bus, would we have to leave our luggage behind or what? Never have I ever had such crappy travel company with insanely crappy booking procedures.. Rok read more

My fiance and I recently took a Flixbus to what was supposed to be Anaheim. We have taken Flix several times before however this time was a nightmare! In the past the drivers have always been very courteous and friendly but this last trip was far from what we were used to. Going to Los Angeles the driver was extremely short with passengers however we just dismissed the rudeness as maybe he was just having a bad day. When we arrived in beautiful downtown LA the driver rushed everyone off the buss at which point we were due to wait a few minutes for a transfer bus to take us to Anaheim. After waiting for about a half hour I approached one of the staff members at the terminal office and asked if he could tell me when my bus would be arriving. He looked into his computer and stated it was running a little late and would be here in a half hour and if not to call customer service. The office was closing at this time and my thought is he just wanted to get me out of his office so he could go home. After waiting another 45 minutes I called customer service to find out that my bus had been canceled and rescheduled for a pick up of midnight. Now mind you we are blocks from the jail and the area is not the greatest. They told me that I should have received a text message, one that I didn't receive. My booking info in the app never stated anything about a cancellation or delay. When I asked to speak to a supervisor I was told no one was available to speak with me and was hung up on. I called back to once again here the exact same thing. During all of this the same employee I spoke with before and the security guard was arguing with other passengers boarding another bus. The staff will instigate arguments, act aggressive with you, and then when you say something back their response is, "If you don't like it find another way to your destination." Wonderful example of customer service! This cancellation of theirs cost me $40 in lyft fees to get to our hotel, thank you Flix for that. Then on the way home same thing, driver was rude, short, and nasty towards the passengers. At one point right before we stopped for lunch he stated, "you have 30 minutes not a minute more. If you are light you will be left and you will have to find another way home. It's not my job to wait for you." Then when unboarding the bus for lunch a mother with a infant was waiting for others to unboard so she can get off the bus and the driver stated, "Hurry up I want to go eat." Nice way to speak to your customer. To make it worse the entire drive home the driver swerved all over the road. Sadly in the past we have always had great experiences however this past trip tells us that maybe their customer service is really decreasing and that maybe they just don't care. I have read many other recent reviews stating the same thing. Next time we will be using Lux or Mega maybe or just driving the trip ourselves. read more