incompetent drivers, there wasn't traffic not police control and yet the bus arrived to the final destination with 1 hour of extra delay, if they have to change drivers they should do it on one of the many stops the route has, not in the middle of the journey. read more

Flixbus from Caen to CDG ON FRI Apr 6 totally bailed us out from the train strike. Booked the night before. On time, clean, sharp dressed and friendly driver. Best part - EUR 8 per person. read more

If I could give this bus company a negative star count I would. I had originally planned on taking this bus from Zurich to Milan and got to the bus station prompt and on time when they asked me to be there. However, when I got to the station, the bus was nowhere to be found. I was told that updates for the bus were being made through the app which I was not told to get because I had merely printed out my ticket. The bus was 55 minutes late...an hour and 55 minutes late....2 and a half hours late...AND THEN JUST WENT MISSING. How on this earth can a bus just go missing. They apparently lost signal with the bus. I THEN HAD TO PUT DOWN ALMOST 120 DOLLARS FOR A TRAIN TO MILAN BECAUSE I WAS SUPPOSED TO MAKE A 5 PM TRAIN FROM MILAN TO FLORENCE WHICH WOULD NOT HAVE HAPPENED IF I WAITED FOR YOUR BUS. When I emailed the company for a refund, they simply thought that a voucher would make up for my ruffled feathers. I think not. Pure and utter disorganization. read more

We travelled from Kraków to Berlin. FlixBus uses a Polish bus company: Polski Bus. The bus was old and we were seated on top, near the front of the bus where a very loud and persistent rattling noise occurred as soon as the bus gained any speed. When we stopped at an intermediate stop, we were bumped by someone with a reserved seat (booked via Polski Bus). We were told that Flix Bus has no reserved seats -- so we were left to search for remaining empty seats -- with no help or sympathy from the driver or staff. I would certainly not recommend FlixBus. read more

One of the worst bus experiences of my life! 10 hour bus ride with no food or drinks to buy, limited WiFi (even though it is advertised as free) and not even a toilette! All these things were promised when booking the bus. Not to mention the dirty bus and unfriendly employees. Highly suggest against using this service! read more

I am extremely unhappy and disappointed by this companies services. I was EARLY, to my 1:25pm direct route. I actually drove next to the fucking bus on the freeway and made it to our departing station before the bus did. I was being dropped off by my mother and we were parked directly in front of the FlixBus, I was in the bus drivers plain view (as we made eye contact and they witnessed me gathering my luggage to board) and hugging my mother goodbye and as I grabbed the last thing from our car, I turned around and the bus had left me, EARLY at 1:21pm, KNOWING AND SEEING that I was an OBVIOUS passenger. Because of this, I am missing 16 hours of work, due to the fact that I can't get home until tomorrow - and as a person in a financial position of scraping by every month - this caused more damage than just missing a fucking bus. I should have never been knowingly left, and the bus should be required to wait until the exact departing time. I called customer service and first spoke with an idiot who didn't care even slightly about my circumstances. I demanded a refund and she then proceeded to tell me that I CANCELLED MY TICKET. WHY WOULD I SHOW UP FOR A FUCKING BUS WITH A CANCELLED TICKET?! It's not my problem that their own app glitches screwed my arrangements. Because she said it was cancelled, she said there was nothing she could do about refunding me. I would not accept that and requested to speak to a higher-up to help dispute this inconvenience. She put me on hold and hung up on me :). I called back in a rage and explained again, to a new customer service rep, the extreme unprofessional and wrongful treatment/experiences I just had - and again, requested a refund. She was much nicer, very apologetic, and helpful and did as much as she could (from my understanding of their bullshit "finance department"). I was told to fill out a form to request a refund, and I explained that I did not want to send in a janky complaint form that doesn't accurately get the severity of my situation across, and probably wait a hundred years to get an email back. So the rep stayed on the phone with me while I filled out the form and submitted it. Once submitted, she told me that she was putting a note on my case, in turn marking it as an escalation so that it will be dealt with as a priority and I will be refunded as soon as possible. I plan to be on their asses everyday until I'm rightfully reimbursed. Beware of this company fucking up your whole day, week, or even month. :) read more

50 passengers left stranded at Victoria Bus Station. DISGRACEFUL customer service Left 50 passengers stranded at Victoria's station yesterday. Bus to Düsseldorf due to leave at 20.30 was cancelled at 23.40. Bus was supposed to be at 20:30 yesterday evening. At 20:25 passengers were told it was delayed for 40 mins. Then they were told 2hrs 5mins. Then at 23:40, after all their staff had left, received text messages saying the bus had been cancelled. Leaving everyone stuck in London with no way of getting to Germany to catch onward connections. To make matters worse, the total lack of any customer service by them led to a whole busload of passengers being stuck overnight in London. My son have missed a long distance flight connection. The cancellation email told them to call customer services to rearrange, but they had all gone home at 11:30, as had the lone rep at the bus station. She did a runner before the passengers found out it was cancelled. The company also failed to provide food, drink and assistence that they are legally required to do after a delay of three or more hours. 24 hour help line not even answered! DISGRACEFUL DISGRACEFUL read more

I'm taking the time to write this review while on vacation. I hope it helps prevent others from going through the same horrible experience that I went through with Flixbus. It all began on a Monday, when my wife and I missed our bus. The Paris Flixbus depot is just a make shift parking lot with no numbers, no announcements, the only thing around are a bunch of people aimlessly wandering around looking for their bus like a zombie apocalypse. Anyways, We miss the bus because we couldn't figure out where the bus was. We go to the little temporary shed/booth that's 20 meters from the entrance and tell the attendant our situation. She tells us the only thing we can do is call customer service. We call customer service. They explain to us that there is nothing they can do with their system and that if we want to rebook we need to e-mail. We e-mail. We receive an e-mail back an hour later, in the fine print it states that it may take several days for them to review our e-mail. After reading that we called back and had to demand to speak to a manager and tell them that we needed to rebook for the next bus (which was the next day). The manager hooked us up with a voucher for 89.00 euro (our tickets were 120.00 euro, but thats fine). We get our ticket. THE NEXT DAY LIFE OF HELL ON THE N100 TO BERLIN... June.5th Monday 2017 21:00. We make sure this time to run around the parking lot checking every single bus that pulls in and out. Our bus gets in and about 50 people run up to it. There's no line up, no organization. Just the bus driver yelling at everyone in German. We it comes to our turn the bus driver screams at us about the painting we have with us (which is in cardboard) It was 24X30X2 inches. We didn't understand what he was screaming was that we weren't allowed to bring it with us. We offered to pay extra and he REFUSED that it comes with us. I observed a bicyles, a guitar case, and other odd thing but our painting wasn't allowed for some reason. After both my wife and I beg and pled we finally asked if the painting was removed from the frame if it could come (there was no glass btw, very simple wood frame). He kind of nodded his head. So we remove the frame. At this point every one is on the bus with their luggage. He looks at the canvas and scoffs saying it's still not good enough. He gets on the bus, now our luggage was on board too underneath everyone else so the driver didn't want to get our luggage. He was going to drive off with it. A woman handed us a knife and we had to cut out painting off the wood on its back and roll it up. My wife was crying as she watched me be forced to destroy our painting. (Her deceased family member painted it in the 1930's) Everyone was on the bus watching in horror, a few people asked the driver to just let us bring our painting. He didn't care. When we finally got to Berlin as people got off the bus they started to get their own luggage. The driver yelled some more and started LEGIT throwing peoples bags off the bus. Completely horrible customer service. No compassion or humanity. The whole thing felt comparable to a scene out of a jail movie. read more

I highly caution against using their services. I booked return tickets between Munich and Berlin thinking it would be a more economical option but it turned out to be the worst decision ever. I arrived half an hour before the scheduled departure from Munich to Berlin (12.45am) but after waiting for more than 1.5 hours, the bus never docked at the scheduled berth. When I called the English Customer Service Hotline at 1.40am, the officer informed me that the bus had broken down and advised me to take a train to Berlin instead, for which the cost of the train ticket (146 euros) will be reimbursed. I called in a second time at 2.30am and the same customer service lady assured me that the train ticket will be reimbursed. When I emailed a copy of my train ticket to the customer service mailbox, the response I received was that "there was no such breakdown" and "sorry no refund". When I called in to clarify and ask for a copy of the phone recordings, the only answer I received from the other line was "sorry I can't help", "the other passengers boarded the bus" and "please email in your request". I was stranded with the other passengers at 2am in the morning and have sent in a total of 4 emails but the company is simply denying compensation and denying that the phone communication took place. I am 110% certain that the bus did not dock at the scheduled berth and that there were other passengers who did not board the bus that morning because I was with them. Even if I had missed the bus, the customer service officer should have said so and not "advise" me to take the train, only to deny compensation later. In my subsequent calls and emails to Flixbus customer service, their wonderful customer service responded to me with "why didn't you board the bus!", "like we said....." etc. I travel frequently across Europe for work and have encountered countless customer service officers from airlines, rail and bus companies but such service and response is certainly a first. If you decide to take the risk, pray hard that you do not fall for their fraudulent practices. read more

If I can I will give them freaking negative 5 star. This was my first trip with this company and by all means it was the worst one ever. I booked 3 tickets to go from prague to dresden in Germany on April 24th at 6:50 am and return tickets for 3 pm same day, cause we were on tight schedule. At 6 am we received a text that the bus had 80 minutes delay.FYI The whole trip is 2 hours drive. But still when we get to the station at 8 am ,there were no sign of the bus. Then we received another text that the bus will be delayed for another 270 minutes. I don't think I have to explain that for this amount of time for 2 hours trip ,is not delay anymore and it means cancellation. When we got to the flixbus counter in the station they said they can offer us another ticket for 9:10 am. I told them several times that we are on tight schedule and if the other bus would be on time we will rebook our tickets, they said second bus already left the previous stop on time so it should be there on time. To our not pleasent suprise other bus had delay too so at 9:30 we decided to cancel our trip ,cause it was already too late and defeat our purpose. So we went to the counter and ask for cancellation and refund. They said I have to call customer service and they gave me 2 numbers ,one in czech and one in Germany. To make the story short I called both numbers.interstingly enough both laides on both lines were super rude and unprofessional and they said they can't refund us and I have to go to their website and fill up the form When I confronted them that your representative said I should call you for this matter ,she said yes they always do but they shouldn't as if this is my fault not their freaking company. I checked the website and tried to fill up the form online and it didn't work. So I went back to the counter and ask for manager. ( the only good thing I can say is that the two ladies on the counter were polite ) she wrote a letter to "I don't know who" and said they will contact us soon. So far which is may 15 , we only received 3 vouchers for our first trip which we don't need and nothing for our return tickets. All my efforts to contact them so far through their website and even facebook page are unsuccesful and I can not even write any review or post on their webpage or Facebook. So I when I say they are big fraud company I don't think I am wrong. read more

SCAM! all I can I say is stay away from this bus because they are only liers. I booked tickets to Milan with a voucher I recived from Flixbus and I also booked ticket to Strasbourg. I recieved confirmation and tickets and everything. ok so I went to Milan. I got there with no problems through the Switzerland boarders. Now time to go back home to Germany. The driver would not let me on the bus saying that since I don't have a passport with me, I can't travel with my Aufenthaltstitel which is german residency card. Actually he didn't say anything, when I showed him my ID, he just turned away and called for the next person. I tried to explain to him that I can and I traveled through Switzerland many times with that ID without my US passport. He wouldn't listen to me. I started calling Flix bus and after half an hour on the line waiting, no one did pick up the phone. While I was on the phone, he asked another woman for her passport, she took it out from her purse and without showing it to him, he just said ok go ahead. He didn't even check her passport! whether it was up to date or even under her name, he didn't care. Here I was with legit ID and he didn't let me on. BTW here is a government site where it says I can travel with my Aufenthaltstitel https://www.auswaertiges-amt.de/DE/Laenderinformationen/00-SiHi/SchweizSicherheit.html and no where does it say I have to travel with my passport. so I was left there all along, in a different country without a language and no clue of what am I supposed to be doing.. I went to the train station and asked them If I could go back to germany with Aufenthaltstitel and they said of course I could and whereever have I heard that I couldn't... It just made me mad that more.. I spend 160 euroes on a train since I got it right there.... So i emailed the customer service and they just sent me a generic email. I wrote on facebook and of course that's when they wantd to appologize but at the end still refered me the email. after reviewing everything they told me nothing that they could do and I do have to have my passport and on top of that they said my voucher was never valid to begin with and canceled my trip to Strasbourg. wow... I mean wow... they sent me a confirmation and booking number and everything and it turned out they had never charged me.... I am glad that had happened, otherwise I woundn't have found postbus. If you do need to book a bus, book it with ANYONE but Flix bus. Bunch of scammers! read more

I will never recommend this bus again. In Europe or in the United States. There is 1 roll of toilet paper for estimated 70 people. I asked the driver for another roll of toilet paper when he was stopped at another bus terminal he said it's not his job hes and does not carry more toilet paper. I asked him in German and he responded kindly but I thought it was strange that they can have snacks and drinks to sell on board but no toilet paper. Also my Fiance was asleep and when I went to the bathroom on board with my own tissue paper from my purse and he went down to let the driver know I'm not on board (so he thought) and told the driver I dont have my cell phone one me. He said im just the bus driver he doesnt care not his problem. I heard this happen and yelled saying calm down im here. The bus driver could have easily asked for my name and called over the speaker phone. But I felt that because my fiance asked in English he truly didn't care. Next time I take a bus in Europe it will.not be Flixbus. read more

I travelled by Flixbus 3 weeks ago, when I arrived in my destination, the driver didn't return my suitcase and left. I called the costumer service immidietly, but they vere totally not helpful and inpolite, I filled up the lost and found form on their webpage, but still didn't receive any information, until today I do not know if my suitcase was found and if I will ever get it back. read more

Me and other 2 friends have booked a bus from Chemnitz to Dresden in Germany the 30th August at 11:40. At 11:10 am we received an sms saying the bus was late between 10-20 minutes. 4 minutes later we received a sms saying the bus was late between 80-90 minutes. We were there at time (11:30 am), and we asked in the FlixBus office about the delay. Two of us went to the toilet at 12h (one hour before the new scheduled time) and to our surprise, the bus was just leaving when we returned. As we saw the bus, we were 10 metres away from the stop and started running and the bus driver saw us and did not stop. One of our friends was inside the bus and she told the woman bus driver to stop and in a rude way she said she did not speak English. The bus stoped at a trafic light 20 metres after the platform and we knocked at the door. Expecting she would open, the driver looked at us and nodded with her head negatively. We lost the bus. This has caused us extreme inconvenience as we had a job appointment in Dresden. Also it is unacceptable the lack of care received by the driver. read more

Earlier this week I had a harrowing experience with one of your drivers at the Paris, Porte Maillot Station, Route 802 direction Amsterdam Sloterdijk, 2:30 PM departure. I had booked a round trip ticket from Ghent Belgium to Paris from Friday to Sunday and had a very positive first experience riding with Flix Bus on my way to Paris, however today I experienced the most traumatic, embarrassing, and stressful travel experiences of my life because of your driver's refusal to allow me on board. I currently live in Belgium, but am an American citizen. Last week I misplaced my passport while visiting a friend (which will be recovered later this week), however this caused me to travel to Paris this week without a passport. To be safe I registered my travel with the U.S. Embassies in France and Belgium, and called Flixbus to find out what their passport policy is. His justification, "My bus, my rules." I asked if at the very least, understanding his concerns about crossing the border, if I could ride the bus as far as Lille, where I could take a reduced fare back to Ghent, without having to pay the full price of a unplanned train ticket back to Belgium. He assured me that by stranding me in Paris, he was teaching me a lesson that I won't soon forget. I then spoke with the security at the bus station, explained the situation, showed my credentials, and they decided it was up to the driver's desecration whether or not to let me on board. As you can guess, he abruptly shut the door to the bus and very aggressively pulled out of the station, leaving me in an unfamiliar city and without any clear way to get home. I spoke with the Porte Maillot station agent who offered a half-hearted apology and a 5 euro voucher for the "inconvenience." She then suggested, "You're better off taking the train." So after suffering a panic attack I recovered enough to endure a harrowing two hours of wandering the streets of Paris and getting off at a series of wrong Metro stops, I eventually made it to Gare du Nord, where I had to pay 76 euro for a one way ticket from Paris to Brussels, and an additional 10 euro to connect from Brussels to Ghent. Essentially to make it home safely, I had to pay more than I did during my entire weekend in Paris, plus endure the stress and anxiety that comes with not knowing when or how I would make it back. So if you would like to be publicly shamed and humiliated and left without any clear way how to get home, this is the travel service for you! Customer service is a joke and will not respond or even remotely attempt to address your concerns. read more

My experience with this agencies vehicles was full of stress. i had to use their bust for travelling to several countries within the Europe. Except for one between Brussels and France, none of the drivers spoke english. In some cases the drivers where extremely rude, offensive and unfriendly. I at least witnessed twice that the drivers left some people in the station although they were running after the bus begging the drivers to stop it. since the announcement of the drivers where not in english, it was almost impossible to find out when the bus stops or when it leaves so you could not make sure you wont miss it unless you stayed in the bus the whole time. I will not willing to try FlixBus by my own choice. read more

I was catching the bus from Cedar City to Salt lake City. Ticket told me to give 15 minutes before bus arrival time. I arrived 22 min early. Waited and waited and no one came finally at 6 went and asked the gas station worker and they said oh it comes across the street so I rushed across the street and they said oh I think it's across the street but came about 45 min to an hour ago. I called Flix bus. Waited forever on the phone she first told me the bus was 15 min behind. But the app told me they were arriving on time. While I'm the phone I discovered that the GPS was showing the bus getting further away from me. I told the agent and she said oh yeah... They did leave 35 minutes early. Yep 35 min! No notification no email no communication. So here I was stranded in cedar with no car. I talked to the lady at the gas station and they said the bus left one of their customers in cedar City for 4 days! They told her she had a half hour to go get food and be back. She came back after 20 min and the bus was gone with all her stuff and the bus refused to turn back 5 I minutes to pick up their customer. Thankfully I had family close but this was a terrible inconvince. When on the phone I asked for a promo code they said unfortunately we don't do that. I asked to talk to a supervisor.. response sorry unfortunately we don't do that... So dumb! read more

This is by far the worst experience when it comes to bus/coach traveling. It's as fundamental as inaccurate information on the bus tickets, to rude bus drivers and unhelpful customer call centers. Yes they have cheap tickets, but I suggest you go for the next option even if it costs a bit more. Don't get disappointed. read more

Literally the most expensive way to get anywhere via bus. The trip cost 3x more than any other bus would, and was no better in the quality of service. Online it said there would be WiFi, charging, bathroom, etc, but when the minibus arrived there was none of that. It was no different than any other crappy bus, except that it was incredibly expensive. Plus the staff was very rude. The location we were actually hoping to go to was not listed on the FlixBus destinations, so when we arrived at the interim location, where we were planning to get on another bus, we were surprised to hear that the flixbus we were on was continuing to our final destination. When we asked the driver if we could continue the journey, he tried to charge us another fortune (on top of the one we already paid) to get there. The bus was far from full and yet he still insisted that we pay a ridiculous amount of money, which again, we already paid, to continue the journey. This service is incredibly disappointing. Will never recommend flix bus to anyone. read more

i purchased a 99 euro pass on https://interflix.flixbus.com on 15th of june money was paid though paypal gateway i just one mail from paypal about receipt thats it i did not receive any voucher or mail from flixbus. also they say my mail id is not valid also paypal says my mail id is not vaild they are lier and thief i will get better service and customer satisfaction in my country india flixbus is pathetic ...useless.. please do not go for it...such a pathetic service and poooooooooor customer care once they take money and forget you for lifelong read more

So, I think this might be the WORST transport company I ever had to deal with - my story is like this: I booked a trip for Stockholm to Gothenburg and return for June 24-27th 2017. First - something happened with the site while paying for my tickets so I got double charged for the same trip. No matter how many times I called and how many mails I wrote - explaining it's a double payment made due to a site error, there was no way to get a refund for it. Once I got an email from the customer service confirming that they checked my case and I'll get a refund. But no money back. When I asked again what's going on - every time a different person form customer service answered there is no way to get my money back for the double payment - only cancel one booking and get the stupid voucher. Second - and the most stupid - 2 hours before my trip I got sms and mail from Flixbus stating that my "booked ride was cancelled with a short time of notice" and call some number for finding alternatives. 2 HOURS BEFORE!!!! Actually they couldn't find any alternatives because there was no other bus going to my direction that day. I had to deal with this by myself, with no refund and no other compensation. Again, when asking for a refund, they told me to write another email to customer service. Brief, till today no answer and no refund for a trip cancelled by Flixbus, only an this email "Delays mostly occur due to external factors, such as weather conditions, last minute changes of bus stops or congestion. We can therefore not be held responsible for such matters." So, they are not responsible for canceling a trip?? Who is then?? And how can I get my money back? Not to mention that they didn't bother to let me know the trip was cancelled both ways. They confirmed the return trip and only by calling them the day before I found out this was canceled too, no one from Flixbus bothered to let me know I actually payed for nothing. So, as long as I don't have any conversation partner, they take no responsibility for canceling bookings I payed for and I don't see any money back, I call this thievery. They just stole my money at this moment. Dear travelers, please stay away from Flixbus - don't put your money in it. You risk to pay for nothing other than calls to customer service for trips that are not happening. You risk your nerves and putting yourself in the situation of quickly finding a more expensive way to get to your destination. They are not reliable, there's no responsible person to talk to (call center people are ok but they have no ways and no power to help). Avoid FLIXBUS!!! Worst service and attitude towards customers I've ever met. read more

Never again. The bus was late which made us miss our second bus.I ended up missing my flight back home in North America...

I am SOOOOO disappointed with the flixit bus company it's hard to explain! Me and my girlfriend planned a trip to Barcelona and then from there to Amsterdam. While going to Barca we already had trouble with our snowboard bag, because we brought it onto a double decker bus.. FYI CUSTOMERS CANNOT SEE WHAT KIND OF BUS THEY ARE BOOKING EITHER ONLINE OR IN THE APP! after that lil hiccup we decided to do everything via the flixit call center... so a week ago we called, to make sure we select the right buses (no double decker) and right after the booking wrote their customer service to let them know we are bringing a snowboard (FYI we ONLY have 1 suitcase and the snowboard bag, while we are allowed 2 suitcases per person), just to receive an 'automated' reply that we have to call their call center no sooner than 48h in advance.. So what happens when we call today? Oh the **** girl on the line tells us, we cannot bring our snowboard, cause the bus is full! She also mentioned that if we'd book a week in advance we could bring it! So when I try doing it a week in advance they tell me i can't, when I wanna do it half a day in advance they tell me I should have done it last week.. WOOT?!?!? Besides.. considering We are allowed 4 suitcases, but only have 1+snowboard bag, how can the bus be full?? If we actually had 4 and came to the bus, would we have to leave our luggage behind or what? Never have I ever had such crappy travel company with insanely crappy booking procedures.. Rok read more

My fiance and I recently took a Flixbus to what was supposed to be Anaheim. We have taken Flix several times before however this time was a nightmare! In the past the drivers have always been very courteous and friendly but this last trip was far from what we were used to. Going to Los Angeles the driver was extremely short with passengers however we just dismissed the rudeness as maybe he was just having a bad day. When we arrived in beautiful downtown LA the driver rushed everyone off the buss at which point we were due to wait a few minutes for a transfer bus to take us to Anaheim. After waiting for about a half hour I approached one of the staff members at the terminal office and asked if he could tell me when my bus would be arriving. He looked into his computer and stated it was running a little late and would be here in a half hour and if not to call customer service. The office was closing at this time and my thought is he just wanted to get me out of his office so he could go home. After waiting another 45 minutes I called customer service to find out that my bus had been canceled and rescheduled for a pick up of midnight. Now mind you we are blocks from the jail and the area is not the greatest. They told me that I should have received a text message, one that I didn't receive. My booking info in the app never stated anything about a cancellation or delay. When I asked to speak to a supervisor I was told no one was available to speak with me and was hung up on. I called back to once again here the exact same thing. During all of this the same employee I spoke with before and the security guard was arguing with other passengers boarding another bus. The staff will instigate arguments, act aggressive with you, and then when you say something back their response is, "If you don't like it find another way to your destination." Wonderful example of customer service! This cancellation of theirs cost me $40 in lyft fees to get to our hotel, thank you Flix for that. Then on the way home same thing, driver was rude, short, and nasty towards the passengers. At one point right before we stopped for lunch he stated, "you have 30 minutes not a minute more. If you are light you will be left and you will have to find another way home. It's not my job to wait for you." Then when unboarding the bus for lunch a mother with a infant was waiting for others to unboard so she can get off the bus and the driver stated, "Hurry up I want to go eat." Nice way to speak to your customer. To make it worse the entire drive home the driver swerved all over the road. Sadly in the past we have always had great experiences however this past trip tells us that maybe their customer service is really decreasing and that maybe they just don't care. I have read many other recent reviews stating the same thing. Next time we will be using Lux or Mega maybe or just driving the trip ourselves. read more

Late bus from l'aquila to Rome for no reason i called customer service and they were useless didn't know why the bus was late, the only reply I got was we are always on time. The bus driver was rude and lazy, not even apologizing for the late arrival and barely looking at you while talking to you, he didn't make any kind of an effort to make up on lost time during the stop in l'aquila. I know one thing for sure I'm never choosing them again. Terrible service experience. Seats are way to small compared to bus lines operating on the same route. read more

Don't use this bus service!! They will stop at random places and a 3 hour journey will last for 5-6 hours, not because of traffic but their mismanagement! The bus was an hour late and on its way stopped at a random village and just left!!!! said to be back in 45 minutes! How is this normal?! I wasn't even informed and a fellow passenger said that it is returning, so I was waiting uselessly for an hour in a random village. Strongly advising against it!!! read more

I've taken Flixbus several times through Europe and none of them have been particularly amazing. However, my most recent trip, where I lost my passport on one of the buses, has been outrageous. First, they sent me a text saying that the bus would be 10 minutes late. It ended up being an hour. Second, I called to tell them immediately that I lost my passport, and a helpful representative contacted the driver and confirmed that he had found it. That's where the helpfulness stops. I was instructed to wait in some tiny town for 20 hours until the bus line came back around to drop off my passport. So I did, missing my train connection, and when the bus finally arrived, it was a different driver with no idea what I was talking about. This was 3 weeks ago. I've submitted to the lost and found, who hasn't received it, and I've called numerous times only to be met with unhelpful representatives, some of whom have hung up on me. At this point, it looks like their driver actually stole it, so I filed a police report. Normally, this news would make a company step up their game. Not so here. Finally, today (again, over 3 weeks later), I spoke with perhaps my 20th person at Flixbus, and they suggested I call the bus company. Apparently they contract out buses and drivers, and literally NOBODY thought to give me this information in the 3+ weeks I've been stressing about my lost passport with my student visa inside. WORST CUSTOMER SERVICE EVER. read more

The bus was 40 minutes late. We called their hotline and they DO NOT speak English!! We had no idea where the bus was or if we are at the right spot. We asked a German/English person speak instead who was waiting for the same bus. Everyone kept saying it was "coming". Finally after the 2nd phone call it arrived and we went on. Later finding out the back window was shattered, broken. They drove off regardless which was fine by me I just wanted to goto Prague. They made a big circle and 15 minutes we were back to where we're at. They signaled us to get off. We had no idea when we were getting on or when the next bus was. From the other travelers I heard it was 15 minutes then also 2 hours!! We tried calling the hotline again and now the hotline was not valid. They had blocked our numbers apparently so all we can do was email. After 2 hours we heard from someone else they got an email. We checked our email and finally got some confirmation we got a revised booking for the 15:15 bus. Our original bus was suppose to be at 12:15. We finally got on but the poor others who didn't have internet connection had to wait for stand by and not know if they'll get on. I reassured they would because I like little looked at the booking and there was space. We all got shit seats but at least we're on our way. I will never book FlixBus again. read more

The bus was 40 minutes late. We called their hotline and they DO NOT speak English!! We had no idea where the bus was or if we are at the right spot. We asked a German/English person speak instead who was waiting for the same bus. Everyone kept saying it was "coming". Finally after the 2nd phone call it arrived and we went on. Later finding out the back window was shattered, broken. They drove off regardless which was fine by me I just wanted to goto Prague. They made a big circle and 15 minutes we were back to the satiation we we're at! They signaled us to get off. We had no idea when we were getting back on or when the next bus was. From the other travelers I heard it was 15 minutes then also 2 hours!! We tried calling the hotline again and now the hotline was not valid. They had blocked our numbers apparently so all we can do was email. After 2 hours we heard from someone else they got an email. We checked our email and finally got some confirmation we got a revised booking for the 15:15 bus. Our original bus was suppose to be at 12:15. We finally got on but the poor others who didn't have internet connection had to wait for stand by and not know if they'll get on. I reassured they would because I looked at the booking and there was space. We all got shit seats but at least we're on our way. I will NEVER book FlixBus again. And get this, after I've already return from my vacation I get a text that they are sorry about our bus being in an accident and we are able to take the 13:15 bus 060 LIne. Use eurolines it's much more organized and you get an actual person to speak with at inform when we took our trip from Amsterdam to berlin. Or book the train. read more

Hello people, I´m going to tell you my extremely bad experience I had during my FIRTS and LAST experience with Flixbus. Please read carefully, because this company won´t sustain you in case of emergency and you better think 10 times before you buy a ticket with them. I was travelling from Germany to Milan in November 2016 with departure from the main bus station in Munich. The bus did two stops: during the first one, the driver asked 1 by 1 the passengers if they needed to go to the bus bathroom, showing us the bath door keys in his hands, because the door was locked. At the second stop comes the worse: he stopped again in the middle of the mountains in the Swiss somewhere in an area where there were only toilettes and a small kiosk, nothing else! I was waiting as other people, to go to the outside bathrooms and the driver was waiting right next to me. I just went outside the bath and instantly figured out that the bus had left without me, I was desperate! My phone was in the bus, as well as my laptop and another stuff. I didn´t know what to do, I was screaming for help and hopefully two people who stopped to have a cafe at that kiosk were concerned about my situation. I asked one of them to call Flixbus customer service and after an assistant answered the call, I explained her what just happened. I begged her to call the bus driver and tell him to come back at that service area where he had left me since just a few minutes. I gave the customer service informations regarding departure time from Munich and arrival time in Milan and you know what she said? IT IS NOT POSSIBLE TO CALL THE DRIVER AND TRACK THE TRIP! THEY DIDN´T CARE ABOUT ME AT ALL! I mean, how can this be possible? Couldn´t she really make a call? After the second person next to me, just heard what the FLIXBUS service said, he called the Swiss Police, which hopefully forced the bus to come back and pick me up. After I stepped inside the bus, I was screaming at the driver asking him why didn´t he checked the passengers were missing, we were only 10 travelers and I was right 1 seat behind him! Do you know the answer I was given? "WHO DO YOU THINK YOU ARE? DO YOU THING IS THE FIRST TIME HAPPENING?" I was like WHAT? Please be careful, I think the situation I ran into, was somehow weird: the bus bathroom was working at the first stop, at the second stop it was instantly broken (as the driver claimed). He said to me he did me a favor by coming back, meanwhile he was forced by the police to turn around. It is not worth to save money and risk people like these cheat you. I Hope my review was useful and will help you in the future. Cheers read more

I rarely would give any company a one star review or even an Uber but FlixBus is really unprofessional. Their Old Town San Diego bus does not have any specific signs around the address 2728 Congress Street even though that is the address they tell you to show up. I show up & I see no sign around to direct me. I walk around looking & then I see the bus driving really fast. I wave & continue & even tripped on the street but they were heartless. Then I go onto the phone, which says I would be talked to shortly, & wait 50 minutes to talk to a representative who only told me this was my fault for not doing any research on the bus stop & refused to give me a refund. Do not choose this service, especially in the San Diego region. I had a great experience here in this town until I encountered this bus service to visit some old college friends who moved to Los Angeles recently. I am also going to complain to the Better Business Bureau about this awful service which made me have to travel to a different bus station that treats me better than them. read more

So, A few weeks ago I decided to try out FlixBus rather than taking Mega Bus like I usually do. FlixBus's cheap prices caught my eye and I was willing to test it out. Big Mistake! On my way to my destination I arrived at the bus stop 30 minutes before the arrival time. The bus came about 20 minutes late, something that I wasn't to concerned about because there are many factors that could come into play for a 20 minute delay. However, when boarding the bus, I showed the driver my ticket from my phone and even offered to show my picture ID as well. He didn't scan the bar code (which i'm not sure why it even is there if it's not used..) and told me that my name was not on the list from his phone. I clearly bought a ticket though and the driver understood that and let me on. The ride was very uncomfortable compared to the mega bus double-decker seating, but I honestly didn't care about all that I just was eager to get to where I was going. Now, on my way back home... I once again arrived at the stop early and waited for an hour! the bus was scheduled to come in at 5:35 am I arrived at 5:00 am the driver didn't get there until 6:20 am. Once the bus was there I showed the driver my ticket and he didnt even look at my phone all he did was ask me my name. He looked through his list and said that my name wasn't on the list therefore I couldn't board. I repeatedly told him to just look and scan my ticket and that I even had an ID. He refused and said to call the company and ask what the problem was cause he wasn't going to let me on! I called but of course they didn't answer it was 6 in the morning! The bus left and I had to buy a mega bus ticket for the following day. I called FlixBus and they assured me that I did buy the tickets and that it was odd that I wasn't marked off on the list. They told me they couldn't issue a refund on the phone but that I could do it online. I emailed them my statement and they flat out said that it was my fault that I "missed the bus that was on time" and that I couldn't get a refund. I told them again that I didn't miss the bus I was the first one there and they wouldn't let me on! They still wont give me a refund of my money. Very poor customer service! Don't recommend at all. read more

A couple of days ago I was helping my cousin to get into the bus to Germany at the Victoria Coach station. She had her leg injured and bandaged. The downstairs area was empty except two girls sitting there. The driver said to my cousin: "upstairs". When she tried to explain about the leg and asked if she could sit downstairs, the driver got mad, shouted: "up or out", jumped out of the bus, pushed me (I tried to record his behaviour on my phone) and shouted to the other driver: "throw her luggage out". He yelled to her: "you are not going by this bus", when she questioned why, he answered: "because this is my bus". He pushed me again as I was trying to record, I called the police as this was clearly assault but before police arrived, my cousin's luggage was thrown out of the bus and the bus left to Germany. My cousin was left with the valid ticket, crying, vulnerable, in a terrible state. We both complained to the company, a lady called "Silke from Flixbus" answered that she can not talk to me because I am not their passenger and to my cousin that she should ask the passengers to switch seats (she ignored the fact that my cousin was not even allowed into the bus because she dared to ask if she can sit downstairs). So, the customer service does not work either. I also raised the issue of safety - one of the drivers looked like he was on something!!!. The only hope is the police who is investigating the assault and the media - my cousin is going to inform the media in Germany. Very scary experience!!! Very shocking response from their customer service!!! read more

I used flixbus for two times and they were disasters. I will never try them again. The trip was just 1:30 hours from Eindhoven in Netherlands to Dusseldorf in Germany. The first time, the bus had around 45 minutes delay. The bus driver was very rude and angry. He wanted to compensate the delay. So, he started driving in a crazy way and we almost had an accident. The second time, the bus had almost two hours of delay. They did not send any mesage to any of the passangers who were waiting. Their app was not updated neither and their telephone service was refering me to their website and their app. So, simply no response. luckily this time the driver was polite and he was driving in a proper way but I arrived so late that I missed my next train from Dusseldorf. I promised myself to not to buy any ticket from them anymore because they are very bad at servicing and they are not very responsible. read more

I took Flixbus from Berlin to Dresden and back - it was horrible! Way too Dresden was okish, or I should rather say hardly bearable, we had no wifi and the toilet smelled like a sewage therefore of course when someone opened the door to it the whole bus was smelling like a moving pile of s***. On the way back it was even worst - 15 minutes before the departure I've got sms saying that the bus was delayed by 1hour. Some people on the bus just said that they cannot wait that long and left. 15 minutes after planned departure the bus arrives, we get in - then we go to another station in dresden where we wait another 15 min, then for some reason we go back to the original station and pick up more people while waiting another 15 minutes. All together 1 hour delay - we just spent driving back and forth between the 2 stations LOL. After we finally moved the wifi was not working again and the toilet was even worse than before. I'm surprised nobody threw up. Don't recommend! read more

Very bad service. Today I had a ticket from Kolding (Denmark) to Berlin and Prague, but bus did not show up. I was waiting 3 hours at the bus station and after many phone calls with Flixbus they told me it just wont come. The only explonation was that service on this route provides some other company and they cant control that (I bought ticket directly from Flixbus website). Plus they refused to arrange another transportation even after I higlight that is very important I arrive to the destination tody! read more

Whatever you do please NEVER use this company. Spend a little more money on another company such as Eurolines or Student Agency. On my first trip with Flixbus from Amsterdam to Prague the tire exploded. Although I understand these things happen and it is not in anyone's control the manner in which the situation was handled was atrocious!! The driver did not speak Dutch or English so we were unable to communicate with the driver. What little he could communicate resulted in him asking everyone on board if they knew how to fix the tire. At 1 a.m in freezing weather and under rain we were forced to walk about a mile to a local McDonalds which had just closed and we sat under the freezing rain..we waited almost three hours in the rain until a restaurant worker who was cleaning called the local police to help us get shelter. It was the POLICE that helped us. The company did NOTHING for us. No apologies. No reimbursements. Nothing. When I tried to reach the company for help the representative on the line was aggressively rude when I told her it was 2 a.m and we were still in the rain she responded with "I know what time it is! It's 2 a.m here as well." To top things when we finally got back on the road the bathrooms were filthy and the Internet was not working... Save yourself much trouble and NEVER use this line! read more

Horrible customer service. I bought a ticket from them once and was stupid enough to save a payment method on my account... A few days ago, out of the blue, they made two (!) unauthorized withdrawals from my account. When I tried to contact the customer service, I was told repeatedly that I need to wait and be patient because they are so busy right now. This is just outrageous. read more

WORST BUS COMPANY EVER. My boyfriend was supposed to take Flixbus from Amsterdam to Salzburg, he put our snowboard bag on the bus, TOLD the bus driver he would wait outside, then the bus just DROVE AWAY with no warning, no final call, nothing! Then my bf asked a different bus driver from Flixbus to radio this bus and the bus driver REFUSED!!! All he said was, "HOTEL." Then he called Flixbus, they said they would either put the bag in the lost and found in Munich or let it come back on the same bus the next day, he asked for it to come back the next day but when he came the next day the bag was not there and none of the bus drivers knew anything about it. Then the people on the phone said, "maybe it was stolen?.." A bit later they found it and said it was in the lost and found but that we could not get it for SEVERAL WEEKS. My boyfriend went there, to the lost and found, where they told him that they have the bag (with his name on it) but REFUSED TO GIVE IT TO HIM. They just said we have to wait, for no reason at all, just because they "don't have the key." NOW WE ARE IN AUSTRIA ON OUR SKI HOLIDAY WITH NO SNOWBOARDS, NO CLOTHES, IT IS COLD!!! AND FLIXBUS REFUSES TO HELP US ALTHOUGH THEY KNOW THAT THEY HAVE OUR BAG. ALL THEY DO IS TELL US THAT WE HAVE TO WAIT. THE BAG HAS OUR F****** NAME ON IT!!!! AND THEY WON'T REPLY TO YOUR EMAILS UNLESS YOU WRITE ON THEIR FACEBOOK PAGE FIRST read more

BEST PRICES, THE WORST SERVICE ! THEY WERE LATE, UNTIL NOW THEY DIDNT REFUND MY TICKET TO THE NEXT DESTINATION, I HAD TO BUY A NEW OVERPRICED TICKET. I agree with opinions of other people here.. book another company or low cost airlines never travel with flixbus ! I wanted to go from Bratislava to Munich, I paid for the tickets and AFTER they send me it has stopover in Vienna for 2 hours. So I changed tickets so I wouldnt have to wait in rainy weather at 5AM in Vienna. And.. My bus was late, no one sent my SMS bus will be late and I missed my bus to Munich, I went to Flixbuss desk service in Vienna, they told me I have to call to another country or send them email and they will give me a new ticket. Their service didnt help at all, of course I hadnt wifi (there is no WIFI in Flixbus at all), so I had 2 options.. to buy overpriced ticket to Munich (+50EUR) or Bratislava (+25% of original price). I said to driver I'm comming back bc WE WERE LATE and I missed my bus to Munich and he started to yelling at me in front of 15 people that its not his fault.. When I came home I wrote them complaint and I wanted to know what they r planning to do with my missed bus, THEY DIDNT EVEN BOTHER TO REPLY.. SO IMAGINE I WOULD STAY IN VIENNA WAITING FOR A NEW TICKET. P.S. Its true most of the drivers, service dont speak english at all. I had to spoke with him local language. P.S.2 In my bus I could have not buy from driver. He sent me to Flixbus desk at station and he told me I have 5 minutes, until they leave. read more