I bought a ticket from Las Vegas to Los Angeles and the bus broke down half way home. I had to find another means of transportation to get home and Flix bus would NOT refund me my money....I will never travel on one of there buses ever again...Stay away there are better bus company's out there. read more

I booked with Flixbus for travelling from Bakersfield to Modesto this weekend and didn't realize I had accidentally selected the wrong weekend. I showed up 10 minutes before the bus was set to leave and the bus driver looked at me confused because he didn't have any listed pickups in Bakersfield. He showed me on my ticket that I had picked the wrong weekend and got on the phone for me to have my ticket changed for so I could stay on the bus. I made it to my destination on time and with absolutely zero hassles. Thanks flixbus and welcome to California! read more

Never again! if you want to be treated like shit book a flixbus ride. Absolutely rude unhelpful stuff, not existing internet, horrible smell. I took flixbus rides many times before simply because of no alternative, the company monopolized the market pushing out of the way some nice companies like for example studentagencybus in central Europe. Last time my bus just didn't arrive, I was waiting for it for 1,5 hours, in the airport, where are no signs for flixbus stop, so you have to ask multiple airport workers where could it possibly stop. At the end in the customer support, they make a fool out of you claiming the bus was there. read more

Thank you so much Flixbus! You finally pushed me to buy a car so that I would not have to ride your poor excuse of a bus anymore. Seriously. My car was hit by a drunk driver a month ago and was totaled. So, I started taking Flixbus home. I'm a college student in Tucson and like to visit my family in Phoenix on the occasional weekend. I was really excited for my weekend plans; I was finally going to grab some dinner with my dad, go shopping with my mom, see my high school friends- overall, just a fun weekend that got me through my midterm to be honest. Then, after waiting an hour for the bus, I was told that it was cancelled. Just like that. I was offered a useless voucher that was only about half the value of my ticket. I was feeling quite a bit of self pity for my situation until I started talking to the guy sitting next to me, who told me he had a flight he was now going to miss. Finally had to beg my boyfriend to come get me just so I wouldn't have to cancel all my plans. I then immediately got on Craigslist and found a bunch of cars to look at in my free time over the weekend. So yes, Flix bus is cheap. This is for a reason. They do not care about you, and they have little to no customer service. So, think long and hard about whether it is worth it to have your bus cancelled on you, or be prepared to watch "Madea" (yes, that was the movie they put on during my last trip with them) when they inevitably get stuck in traffic for two hours. You also get the pleasure of listening to a sorority girl loudly complain about her alcoholic boyfriend's "vibe" a few rows behind you. This could easily be your future. read more

On Sunday 6th October at around 1.25pm at your bus stop on the Rue de France in Brussels I approached a member of your staff wearing a shirt with the logo of your company and proceeded to try to get his attention by saying 'excuse me', he was chatting to a couple, it seemed to me amicably while waiting like many other passengers underneath a roof at the entrance of a building as it was raining quite a bit. He didn't look at me, made any gesture or told me anything to acknowledge my presence and my need to be helped, he carried on talking and I asked again,'excuse me, excuse me', he carried on as before and I felt very confused and shocked as I thought maybe he hadn't heard me or was ignoring me on purpose, so I tried once more to no avail and I think I still tried once more. At this point he faced me angrily and as I couldn't believe what had just happened I told him that I've had tried to get his attention so many times for him to ignore me and how disrespectful that was. He very aggressively said or mumbled something I can't remember or heard properly and then looked back to the couple and started insulting me saying 'porca puttana' and something else on those lines that I can't remember as I couldn't believe what was going on. I understand Italian and he was insulting me while looking away to this couple, I told him so and he said he wasn't going to help me. I asked him 'who is going to help me then?' as I was quite focused and anxious about finding my Oui coach departing not long after and I hadn't seen any other member of staff around. I asked for his name and he refused to give it to me and he instead said; 'you can complain about me now' very violently, the woman from the couple told him something, she looked as if she was trying to make him reason or calm down, but I couldn't hear what she said. I said I'm not complaining now but I'll do it as soon as possible. This guy talked in Italian and had a good command of English, had short dark hair, a bit longer on the upper side of his head, he looked slim and around 167cm tall. He was wearing a company's shirt and a navy jumper and I think jeans, he had a yellow fluorescent sleeveless jacket on his hand. I wanted to take a picture of him, but as he was so violent I thought this could trigger him to beat me. Instead I had to juggle with my umbrella, bags and printed ticket and went to see the driver of their coach who was busy helping customers and he kindly told me that my ticket was for a Oui coach and indicated where to find it. I went to that place and there was nobody and no coach, so still very nervous about finding this bus a guy from the company that serves the airport next to me told me to go back to near where I was first. The violence the member of Flixbus staff delivered to me was deeply shocking and brutal. This guy deserves to be sacked for his deeply troubling manners. His behaviour is completely and utterly unacceptable at so many levels. For a start this guy didn't do his job, he was chatting with a couple while I was trying to get his attention so many times, he didn't acknowledge me, instead he ignored me and then violently insulted and refused to help me, furthermore he didn't give me his name when I asked for it and continued to behave viciously looking at me mendaciously when I passed near him after the altercation. In spite of having complaint to Flixbus, they haven't replied to me, nor even when I have waited for more than three weeks and have also reminded them on my complain. No need to say I'll never ever will use this company and I hope their business go into bankruptcy. read more

When your Flixbus connection leaves you stranded 250 km from home, and 500km from your destination. You are well on time, you have checked in, your bag is already on the bus, but your driver gets distracted by an argument with another customer and is physically blocking the door to get on. Then, because he is angry, he closes the door, distracted, and leaves without you. You run after him yelling and waving, but he does not stop. The service desk has no way of contacting him to call him back. Customer service cannot help you over the phone either. You spend over 100 euros on a train, and 5 hours later you catch up with the bus (2 hours from your final destination). You take this entire fiasco with patience and understanding. Sure, you are traveling with a low cost company, but given the mind-blowing absurdity of the situation, you are sure that if you write to them they will make some kind of commercial gesture. As in at least reimburse the part of your trip where you were not physically on the bus. Then they answer that, because you were checked in and did not cancel the trip, there is nothing that they can do. Thanks for screwing me over then laughing in my face, Flixbus! read more

Worst customer service I've ever had. They canceled my trip that was around midnight, only emailed me about it at 10pm, sent me the wrong booking numbers (twice) for my new trip, and ended up realizing that the original trip that was canceled actually wasn't canceled! The thing is, I only found about this last point while on the bus and the bus drivers themselves didn't even know about it. I had a Transatlantic flight to catch the next day so this stuff gave me a surreal amount of stress, so soon before the flight. Because I was scared of missing my flight, I booked a train ticket from Bremen (this is where the Flixbus app said we were going to have a stop) for 70 euros, but we ended up not even stopping in Bremen! So I wasted 70euros because Flixbus couldn't get their facts straight. When I contacted their customer service by phone, they said that I would receive a refund for my trip. However, when I filled in the online form, they told me that since the bus trip had reached its final destination, they could not give me a refund (for both the bus ride and the emergency train ticket I booked). I sent them a few emails and they did not reply. This is the most absurd customer service experience I've ever had and I recommend never using Flixbus ever. read more

Terrible customer service. People at the Dresden office gave me the wrong information about where to meet the bus. I missed it and had to find a hotel room for the night. The next morning, they made no apology and told me I had to buy another ticket. When I contacted customer service they refused to refund my second ticket. The worst customer experience I've had in a long time. read more

Flexi bus is horrible i was waiting for a bus for 2 hours and it never showed up. They don't even want to give me my money back they gave me a voucher thats worthless because i don't want to ride with them. read more

I recently booked a trip from Boston to New York through Flixbus. I was happy to see that the fares were reasonable and it seemed like there were amenities on the bus such as wifi and power outlets. I chose to get picked up from Tufts, a more convenient location to my home. I got on the bus to find it was completely full after our second pick up location in Boston and the power outlets at my seat were not working. The trip also took 3 extra hours than expected, so make sure you plan accordingly. It was also a long weekend so I was expecting some traffic, just keep this in mind. When going home I got on the bus in New York, it was not full so I was able to move to an empty row. Both busses had bathrooms, but about two hours into this bus ride the bathroom door was jammed and wouldn't open the rest of the trip. This was also about a 6-hour bus ride when the estimate online was 4 hours and 45 minutes back to Tufts. When arriving in Boston the bus driver announced Boston was his last stop. I asked the driver if he was stopping in Medford and he replied "no". I asked if there was another bus to Medford because that's the ticket I purchased. Again he replied saying "this is the only stop they gave me" and I exited the bus. There were about 5 other passengers, to my knowledge, that also bought tickets to Medford and were asked to leave the bus and find their own way back. Overall, the bus got me to and from New York as I needed, but the power outlets didn't work, the bathroom was not usable, and I was dropped off at the wrong location. I will not be booking again. read more

Today from Ljubljana to Zagreb 6pm(arrival 7.30) driver raised his hand to me when with my child. An examination. Please of the service Flixbus are apparently known for. I for one will NEVER be travelling with flixbus EVER again. I am disgusted about the general service and know I will never suggest anyone even look at Flixbus as an option. The one terrible experience on an otherwise perfect day. Thanks for tarnishing my great trip with your miserable excuse for staff and no notification for significant delays. read more

My wife and I were on a Flixbus route from Paris to Amsterdam on 29.06.2019. Our bus left at 17:00 and was scheduled to arrive at 0:55. Our bus stopped at Nazareth for a short break around 20:30. When we all got back on the bus to leave, the bus wouldn't start. The bus driver said he was calling the FlixBus company and that nobody was answering because it was late and the weekend. After 120 minutes of patiently waiting, a fellow passenger on the bus called FlixBus, at which time FlixBus said they were not aware of our situation, which calls into question the honesty and integrity of our bus driver. Around midnight, we were told that someone was coming to fix the bus. The mechanic showed up around 0:15. After about 20 minutes of working on the bus he said it would take at least an hour to fix, if he could fix it at all. At this point we had been stranded at the bus station for 4 HOURS, so why was another solution not being found in the meantime? The mechanic was not able to fix the bus, and then left. FlixBus did not offer an alternate means of transportation to our final destination, and we were not offered hotel accommodations for the night. At 02:14, FlixBus sent us a text stating that another bus would arrive to pick us up in an hour and a half (03:45). There was no bus that came at 03:45. Shortly after, another FlixBus stopped at the bus stop. They were not even aware of our situation and they would not let anyone on the bus because they only had 8 seats open, so they left us all sitting at the bus station. We got another text message from FlixBus at 04:33, stating a bus would be coming at 05:30. This whole time we were not getting updates from our driver. Other passengers had to continue calling FlixBus to figure out what was going on. Finally, a bus came at 05:30 to pick us up. We were stranded at that bus stop for 9 HOURS total. We were not able to sleep the entire time we were waiting because the bus was hot and smelly, and outside was cold, hard, and had a lot of bugs flying around. My wife experienced a panic attack during this long delay, and other passengers were becoming physically ill. We finally arrived in Amsterdam around 08:30, which was about 8 hours from the time we were scheduled to arrive. We had booked an Airbnb which we were never able to use that night. Because we were not able to sleep all night, it also ruined our next day of touring Amsterdam because we were so sleep deprived. We only had a short time scheduled to be in Amsterdam, so we were robbed of 9 hours of our vacation due to the bus problem. When we asked for refund from FlixBus, they refused to give us any money back because they said they got us to our final destination. It was a horrible experience that took a toll on our physical and mental health, and they were not willing to do anything to make it right. Their passenger rights published online states, "We are always interested in finding an ideal solution for the problems of our passengers and to satisfy our customers above and beyond the passenger rights." They were not willing to find any solution to our problem or do anything to remedy the situation. We will never be using FlixBus again, and would recommend others do not either! read more

This service is awful. I was sold a return ticket from Budapest to Vienna for €40 by the rudest agent I have ever met. On the return the next day from Vienna, I was told by yet another rude flixbus agent that my ticket was invalid and not a return ticket. So I had to buy another ridiculously overpriced ticket - bringing the cost of the total return journey to €80! I could have flown for that price. To summarize - Flixbus are a bunch of rude unhelpful scam artists. read more

NEVER NEVER think of traveling by flix bus in the United States ! Their service was great in Europe, but in US, Oh God !! I had unfortunately chosen flix bus to commute from New York to Maryland and it's the most horrible journey I had so far ! I was assigned the back seat and I was literally bouncing on the seat !‍ And what's hilarious is that the bus stoped at a gas station "which apparently was my stop" and expected passengers to get out with no announcement except the ones who sat in the front row was aware as he got out and was announcing I suppose ! But It was only 10 mins later that I realized that I was supposed to get out there and I requested the driver that I had to get down, he was soo super rude and didn't bother to stop the bus. Well I understand for safety reason, they might not be able to stop the bus except at their respective stops but who in their right minds stops at a gas station and don't announce that the destination has arrived . If I have to recommend, go for Our Bus, they are the best from the buses I've travelled so far during my weekly commute between NY-MD. read more

Do not use Flixbus , unless you are up for an unexpected adventure that prolongs your trip for 2 more days + extra costs !! Due to several hours delay I missed my second bus, which also was with Flexibus . Before the trip the company ensured me that the bus was on schedule and would not be delayed. I was stuck in Germany and I had nowhere to go, no bus to take . I tried to call the customer service which was literally non-existent, not by phone nor by email . I never managed to get hold of the customer service , and I was not refunded for the busses I missed thanks to their disability. I would advice you not to use this company ! read more

Normally I do not write reviews but Flixbus made me do this. "If you want ro travel by Flixbus you should have good running skills otherwise you will miss the bus." Once I traveled by this bus to Prague. At the beginning it was normal. However, when I wanted to come back it was terrible. When you purchase a ticket the map of the place where the bus stops is shown. I went there it was near to Prague Main Station. I went exactly to the place as it is shown on the ticket. I found Flixbus sign off the road and I was sure that I am in the right place. But, the bus stopped to the next side of the road. The road was 4 lane road with fast driving cars. I had to cross the with my heavy luggage despite the difficulty. If had used the tunnel I would have missed the bus. Thank you Filxbus for deceiving and making it very difficult. I will never and ever use your service. read more

Den Haag central to Amsterdam Sloterdjik 11:45am. 9/8/2017 One of the drivers said an extra nine euros was needed after he casually lifted up one of our luggage. We reminded him in the printed tickets , 30kgs were allowed. He said new rules was 20kgs,and the coach could be dead if everyone had too heavy luggage. Then how heavy was it? We asked. The other taller uniformed guy got a scale,which told the weight between 17 and 18 KGS. Ridiculous enough, the very rude driver said the scale was not reliable due to low battery. He said we must pay nine euros. Me and my husband were like being ripped off when boarding the flixbus for the first time. We were very angry, feeling discriminated and treated unfairly. That bus driver also said the size of luggage not right. We checked everything in the regulations in the ticket, the luggage is just Right, same size as other passengers' carrying, standard size of course. In order not to offset our schedule, and others' plans, we unwillingly paid the fine read more

I am one to complain as things happen but when you advertise on your website the FlixBus iconic pictures on the website and then show up with a generic white bus, this can be ap problem. My 1st bus to the location was the original FlixBus. This is incredibly frustrating. After speaking with the next FlixBus driver, I was notified that it's a FlixBus only parking lot and all some buses are contracted out meaning they can come in all shapes and sizes.. Great information now that I know. I try to contact the customer service line and the guy says he's just an advisor only and can't do anything. I'm really concerned for his position as it's pointless. Next step I ask to speak to a supervisor. He places me on hold and OF COURSE comes back and says there's no supervisor available. False advertising at it's finest. Hope they get what's coming to them. Will never take FlixBus or refer any friends to either. I told the guy that I was really unhappy and that I'd be putting a review in to warn others and he didn't have a care in the world. Pointless customer service! read more

It's a monopolist with low prices which serves as an excuse for some horrible customer service. Right now i'm in a flixbus whose toilet smells so bad, that people are covering their faces with clothes. The other bus we had to take was "too new to have wi fi" (yet WLAN being one of the things they advertise the most). I won't mention the snoring or the loud people pushing the backs of their seats to your face, because that's not the company's fault, it's rather what you get when you travel cheaply: cheap travelers. And one last thing: they don't have a guichet or anything on any station and you could barely reach them by calling, not to mention the rudeness... read more

I booked a ticket from Anaheim to Las Vegas 3weeks in advance. Just before I was leaving house, 40 minutes before scheduled departure, I was told the bus has been cancelled. Tried many times to reach their customer service, but nobody answers the phone. This made me drive to Vegas to catch the meeting and the return ticket becomes useless. I tried next day to make a complaint to customer service, then I was told that I should file the complaint on line. As instructed, I filed a complaint on line, but there is no respounce yet. read more

The payment for Flixbus does not go through! Spoke with the customer service. Tried different browsers, different systems, doesn't work! Tried all credit cards, debit cards, and Paypal. The same AD04 error. Have sent email to customer service, still no response. Have been trying for over 12 hours, have cleared my browser history multiple times. Nothing works. Lot of bugs on their website. Hope they fix it soon! Probably will be taking Megabus. read more

Terrible Customer Service. Terrible Bus experience. Terrible everything. If you consider trying them because the prices are cheap, let me assure you that Free would be too much to pay for this company. read more

Our Bus from Nuremberg to Amsterdam got delayed for an hour which is a bit upsetting at 1 Am but ok, yet when it arrived, the guys who took care of our luggage would'nt allow the suitcase of one of my friends although we bought 2 extra spaces for luggage as we thought it would be needed. After we quickly rearranged his stuff in some other bags we went to get our bikes strapped on the back of the bus. But of course there was another problem, because he couldn't fit my bike first try on the bike rack, he told me I couldn't take it with me which wouldn't be that good for the bike trip we planned. After trying the second time to fix it he could so, turned out he didn't set it up right on the first try. After we finally in the bus, we got to our reserved places and took a seat and still had our carry-on baggage on our laps. After the bus drove off, there was an automatic greeting played that told us to put the baggages into the compartments over our heads, too bad there were non so we had about zero space for our legs on this almost 10 hour drive. In conclusion, I will be very happy to spend some extra money on train or plane tickets next time I need to get somewhere further away read more

If you like adventure this line is for you, because every trip with them is surely an adventure. From the moment you have to find your bus with no discernible signing to the end of your trip 5 hours later than expected (true story) you can feel the adventure. If you like mistrery this guys are filled with it. How many extra hours will I have to wait? Am I going to find a place to sit? Is their internet finally going to work? Are they sending a bus or a rented shuttle? Is the bus even going to arrive? And the employees are so rude and unreasonable that you might feel the thrill of an experience with wild beasts. I mean, we get it guys, the tickets are cheap, but that doesn't mean that they get to treat us all like cattle. read more

First time getting Flixbus. Traveling from Downey,Ca on 7/25/19 at 3:25pm to arrive in Tucson, Arizona at 9am. Never again!!!! I understand buses break down but it's been hours for a backup bus to show up. Its 7/26/19 6:00am stuck in Kingsman, Nevada with no money, food or water. Mind you it's starting to feel very hot. Worst experience ever, you want to go cheap this is what you get one hell of an experience. I will never recommend Flixbus to my friends or family. read more

After a bad start with FlixBus customer service I am happy to tell that they were forthcoming.

Very bad experience with flixbus from Las Vegas to San Diego. The bus was delayed by 1 hr and 10 min and we boarded the bus finally at 2 a.m. There was no prior intimation. It was freezing cold in Vegas and no shelter closeby to the pick up point. I wouldn't recommend it for late night buses. The conductor was not helpful at all. read more

Disgraceful service. They canceled our bus to airport at last minute with no immediate replacement causing me to miss my overseas flight. Shame on you Flixbus! Service honteux. Ils ont annulé notre bus vers l'aéroport à la dernière minute avec aucun remplacement immédiat me faisant rater mon vol outre-mer. Honte à vous Flixbus ! read more

San jose to vegas: first bus came i showed my ticket and it was the wrong bus, no big deal but the driver seemed irritated that i didnt know this and was rude.. I stepped back and just watched others board the bus then the driver kicked a lady off the bus..keep in mind its san jose midnight and this lady wasnt from around here and by herself..i helped her get a uber and navigate her to a train..i guess she took her shoes off but instead of a warning or asking nicely she got the boot.. I then got on my bus and driver was better but when we got to fresno a new driver got on and had a attitude of a prison gaurd...not impressed at all..even for the price. read more

I would give them negative rating if the option existed. We booked the tickets and had to cancel our plan unfortunately. The website has clear guidelines for exchange / credit but not on cash refund and just mention 'cash refund possible'. After multiple calls and Facebook chat we got some clarity on how to proceed. After that the service team has not refunded the amount and neither have they informed us what the actual amount coming back to us is. I have received multiple communication each with a different penalty , and when I question them on why the amounts keep changing and hey keep adding a new penalty every few days ..... they disappear. It's been one month since cancellation and multiple calls and emails... with no response . Appalling behaviour read more

Not that cheap, a lot of delays, very long layovers, and horrible customer service. Going on holiday in Croatia, I flew in to Bratislava airport with a budget airline with the hope of saving some money. Flixbus picked us up from the airport on time, and the bus was clean, comfortable and had working facilities. The staff weren't that friendly however, not giving any sign of greeting or politeness. We arrived at our stopover location in Vienna (very out of the way) over an hour late, but thankfully didn't miss our connecting bus. Staff at the bus station helped us find our departure gate as it wasn't on our ticket and we had no other way of knowing. This wasn't the case on the return trip. I arrived into Vienna, late again, at 11:30pm to get my connecting bus at 12:30. With no staff around, I had no other option but to wait where I had been collected/dropped before at the main departure gate. I asked two Flixbus drivers nearby where I might get the next bus and they completely dismissive and rude. As a result, I missed my bus back to Bratislava Airport and had to pay €160 in a taxi. I realise missing the bus wasn't completely their fault, but they certainly made no attempt to make it easy for a paying customer. This, along with a no refund policy on tickets (even when you buy two due to a network connection error) led to this low-rating review. For shorter journeys, I'm sure it's just fine. read more

TERRIBLE!!! I was in an accident on the bus and they STILL have not refunded my ticket (accident 20 minutes into the trip). THEY also have not called me back about the accident. The people in the LA office are the sweetest but forget trying to find anyone who can actually DO ANYTHING beyond that. read more

Make sure you are on the correct bus because the bus driver did not check our tickets and we had to stay on the wrong route until we got to the final destination. I had to have someone drive 3 hours each way to pick us up because they did nothing to help us after the fact. read more

Awful company! I booked a ride wich departure hour was scheduled at 10:00. Twenty minutes before the departure I received a message, they communicate a delay of 2hours and 25min but, at the end, the bus never arrived. Never happened to me before with other companies. I had to buy another ticket for another ride with departure at 13:30, while the customer care agent was suggesting me to wait over and over, even if my bus (until I was there, until 13:30) never showed/arrived. I waited in total 3hours and 30min. With no helpful support from customer care at all. Before booking a ride with Flixbus think twice about it (If you don't arrive to your destination or you arrive with a lot of delay think about you can lose your flight, your hotel reservation, etc.) Be aware from Flixbus. read more

My boyfriend took flixbus all around Europe this summer without much problem. That is until we got to our second to last stop in Amsterdam. When we arrived my luggage with most of my belongings was missing along with two others. The bus driver told me, "this happens all the time." What a great thing to tell someone who lost almost all of their clothes and their laptop. On my vacation I had to file a police report and contact flixbuses joke of a lost and found. After I contacted them they would not give me any news on whether or not I would get compensated for my losses and they told me I had to wait at least thirty days. So I had to go buy all my necessities with no compensation which affected the budgeting of the test of my trip. Now I am back home it has been thirty days and I have still heard nothing back from the company. I contacted them and they keep beating around the bush saying that I have to be patient. IT HAS BEEN THIRTY DAYS, DO YOU REALLY THINK YOU CAN FIND A LOST BAG AFTER THIRTY DAYS? I now have to take legal action and contact a lawyer so that I can get my money back for everything that I lost. They have already lost a case with the same exact situation happening so I am not all that worried. I warn you do not take flixbus. This can happen to you. If you do take flixbus, please write your destination in huge lettering on your luggage. You do not want this to happen to you. They have no bag check system which allows for them to leave your bag out at a random stop. read more

Took Flixbus for the first time. Drove from Berchtesgaden to Paderborn, and it was great. Everything was super punctual and the drive was through the night which I think is good as you don't miss any part of the day. Toilet and refreshments are on board. My ride cost 45 Euros, which saved me a good amount of money in comparison to the train. read more

FlixBus, the staff in general are very rude (with the exception of one driver who was on his own, he apologised for us for being 45 minutes late and no wifi). We have been on 5 Flixbuses with only 1 with wifi, we booked with Flixbus because they stated they have wifi, wifi is important to us as we have no mobile coverage on our devices AND we need it to contact our hosts with arrival times, ordering Uber or taxi on arrival. We asked one driver from another Flixbus for information on our very late bus, he told us it was held up in traffic and that we would know were it will be when it eventually arrives as it is the "big green bus". We were waiting for a "big green bus" at Prague bus station today but could only see a double decker bus of another company at the platform our Flixbus was supposed to leave from, so we asked for information from them about our bus and were told it was our bus and it had replaced as the original Flixbus was broken. This was said in a manner that we should have realised that this was normal practice. When it came to loading our bags which one of the drivers normally does, the storage bay was about 1.5 mtrs off the ground. The bus driver expected me to load our own 2x 20kg suitcases and when I explained that lifting the cases that high for me was not safe, he shrugged his shoulders to indicate that if I didn't that they could stay where they were on the side of the platform as he had no intention of helping me. When we changed buses at Dresden, the driver opened the cargo door and stood back letting the passengers load there own bags not helping at all, on arrival in Berlin the driver opened the cargo doors and went to the front of the bus and had a cigarette just watching the ensuing chaos as a full bus load of people trying to locate and unload their bags at the same time as the new passengers were trying to load theirs. The buses in general were fine except for the lack of wifi and the bad attitude of the staff, plus it was the total indifference to their passengers that irked me. We will be choosing the "big yellow buses" from now on. read more

Coming from a driver, bad experience with FlixBus, very aggressive behavior, not letting me budge into a lane (for no reason, there was space but driver would keep moving forward blocking traffic behind me) when I was turning onto a main road. Heated argument between me and both drivers of the company bus. Changed my thoughts of ever travelling with this company. read more

I took a Flixbus from Las Vegas to Tucson AZ and want to warn anyone using the bus to make sure you have unique luggage so there are not any mix ups. A passenger took my bag by mistake and I am finding Flixbus to be very slow in assisting. They refused to call the passenger (we knew who it was as she left her bag behind) and only directed me to an online claims form with a 30 day turn around time! It has been a week and I have gotten no response from my online form. read more

Overall nice experience. Plus: wifi, toilet, drivers knew English and were willing to ask questions Minus: 5 minutes late. read more