Bus was an hour and forty minutes late. When we called for updates customer service told us "We don't know where the bus is. The higher ups will call you in ten minutes with an update. No one ever called. When the driver did arrive she said that the bus company would refund us all our money for being nearly two hours late, but that wasn't true. My fiance lives in the bay and I'm in sacramento. I take public transportation back and forth 3-4 times a month. With Megabus, Greyhound and Capitol Corridor, there are plenty of good options for the trip to SF. Flixbus is not one of them. read more

Vauchers are diffucult to use from a tablette or smart phone, they say you have a year tout use it but they dont tell you clearly is from thé réservation not from thé date of thé trip you cancelled so can be less and you loose your money, un may case globally 35 eu. read more

I will never used this service anymore,the bus driver very rude,refused to let the people go back inside the after 30 minutes lunch even when I just need 10 minutes to buy a drink,he said we need to wait 30 minutes outside with 107 degrees Temp. read more

One stars for the fact that they lied. They promised outlets, and well, the outlets didn't work. It's not enough to install outlets. You have to maintain them, make sure they work. Otherwise there's no real benefit right? Don't cut corners. read more

Do not use Flixbus , unless you are up for an unexpected adventure that prolongs your trip for 2 more days + extra costs !! Due to several hours delay I missed my second bus, which also was with Flexibus . Before the trip the company ensured me that the bus was on schedule and would not be delayed. I was stuck in Germany and I had nowhere to go, no bus to take . I tried to call the customer service which was literally non-existent, not by phone nor by email . I never managed to get hold of the customer service , and I was not refunded for the busses I missed thanks to their disability. I would advice you not to use this company ! read more

***Do not book with this company please pay attention to reviews, I wish I did. I recently booked with flixbus because I saw at the time it was the cheaper bus but cheaper does not always mean better. They cancelled the bus ride 10 minutes before we were to depart and not one single person was able to tell us why or what is going to happen next. We waited still not knowing just hoping they will put us on the next bus or just send another bus, we got "sorry for the inconvenience" "we are still looking into it".We waited for a whole hour for them to tell us we MAY be able to get on the 6am bus the next morning. Our scheduled departure was for 730pm that night! We requested a refund which it states in their policy they would have to do an immediate refund since we would get to our destination late due to more than an hour delay, yes wayyyyy over an hour. We had to eventually take another bus and I have yet to receive any of my money back. I called multiple times, was hung up on, and told I couldn't speak with a supervisor because they do not handle these situations. I was emailing for about 2 weeks and they kept sending automated emails. Still no money back and no sign of when I will ever get my money back. If you have any issues there is no way to resolve them so the best bet is just to avoid them. They will not do anything about your issues and they will not give your money back. Cheaper is NOT always better. read more

I would give negative 5* if possible. Bought my daughter a ticket from LA to San Diego Month ago. She had confirmed ticket. Bus was full driver left her stranded with 11 other and told there would be bus coming to pick them up in 10 min. Which was a lie. How can you sell more tickets than you have seats for? If you sell more, make arrangement to accommodate the passengers. Poor management, should be ashamed of themselves. read more

Rude bus drivers! The bus was a 1hr and 15mins late. Tvs didn't work nor the a/c. This was a horrible experience!!!

STEALING CASE!! I took today the bus from Paris (Bercy station) to Brussels (Gare de Nord). The trip was direct and I have asked the driver about that before I got into the bus. I also placed my bag in the right spot where the driver guided me too. The bus stopped for no reason after crossing the highway gate. Once the bus stopped at Gare de Midi I went down to check on my bag and I didn't find it! 2 other passengers have lost their bags too. My bag got stolen today from the bus, as soon I arrived Brussels during the first stop Gare de Bruxelles-Midi. The lost items in the bag cost around 1100 euros. The driver also did not give me a ticket number for my luggage, he was very rude and careless. I suspect that the driver is responsible for the stealing case or at least knows the people who stole the bags. What I only got from flixbus customer service is only to fill lost and found form which will take 3 weeks! I don't recommend anyone to use Flixbus and If you will ever have to do so, you better check on your luggages on every single stop! Forget about resting in the bus. read more

I don't recommend it and will never travel with it again. The bus left us in the middle of nowhere in one of the breaks at 4 am, took our luggage and until now we didn't get a compensation nor do we know where our luggage is!! read more

This bus sucks. Will never ride it again and will never recommend it!!! So many delays, so many late buses!! Unacceptable. Just about ruined my trip!!! read more

I normally don't give bad reviews to anything online. But I really want to share my experience and hopefully nobody gets into the same trouble as I did. I am living in Salzburg at the moment. My parents came to visit me this summer. So I took them for a trip around Austria. I bought the bus tickets from VIENNA to BUDAPEST on their website. During the whole process, there was nothing like a warning or a notification telling you that you HAVE TO bring your passport with you in order to board the bus. Since Austria and Hungary are both Schengen countries, there is no border between these two countries. I only brought my residence card with me (which is a photo ID issued by Austrian government with my name, date of birth, ect.). Plus, I traveled with them before to Prague. I wasn't asked to show anything but my ticket. Then at the bus station, they refused to let me get on the bus. They insisted that I had to have my passport with me. "You can travel by train, by car, by taxi without a passport. But not with us." "It says on the wall here in the bus station that you have to have your passport." I mean, come on. How would I know if I had never been to your bus station before? The guy at the check-in point even said "Ask the bus driver. If he will let you go, I will give you the boarding pass." Then the bus driver insisted that Hungary is not a Schengen country. I was being ignorant... In the end, I paid 300 euros for a taxi to drive us to Budapest (without any issue of course). We then took the train back to Salzburg (without any issue of course). Terrible service, terrible attitude, terrible people. I would NEVER travel with them ever again. read more

If only I could give less than one star in my review... We were supposed to leave Karlsruhe on 3rd of January 2017 at 02:10 AM and head to Frankfurt Airport. We were waiting outside, at temprature of -4 celsius with 8 years old child, for the bus from 01:35 AM until 03:15 AM and the bus did not show up, so we opted for a train (82 EUR extra) as we did not want to freeze any longer and miss our international flight at 06:55 AM. NOBODY notified us of anything, although TWO GSM # were given!!! Why does FlixBus ask for your mobile phone numbers if no notification is being sent?! Three Flixbuses showed up, but they had different destinations and the drivers had no clue when ours was supposed to arrive. They told us to wait, eventually our bus will show up and perhaps the bus is stuck in a traffic jam. I doubt that at 02:10 AM there are traffic jams...!!! At was mentioned also in previous reviews, you cannot talk to anybody since it was too early in the morning. THE WORST BUS SERVICES I HAVE EVER ENCOUNTER - AVOID THEM!!! read more

So you spend less than $50 on a round-trip bus ticket. If the weather and roads are good and the bus has no issues, then it's fine. However, when buses get delayed, then that's a whole different story. I had a bus trip from Nuremberg to Prague that was supposed to depart at 8 pm. At that time, there was no bus. I tried to call their hotline and there was no option for an English message, much less anything else that wasn't German. I finally got to a webpage with arrival and departure information for the Nuremberg station and learned that the bus was delayed an hour. There was no inside waiting area for us so everyone was standing outside in the snow. By 10 pm, the bus still wasn't there even though it was supposed to come at 9 according to the webpage. I was freezing and and had to give up and go to a hostel for the night. If I could fix FlixBus, there would be a clear board of arrival / departure times and locations at the station. There would be a 24-hour indoor waiting area and accessible customer service. As a healthy 20 year old, waiting outside for that long was dangerous to my health, and I can't imagine being sick, old, or a small child and having to go through that. Some sort of email or text would have been nice when they realized there was a delay so I could have at least waited somewhere else and shown up when I needed to. But I guess you get what you pay for! My journey home was a nightmare, my toes are still thawing, and I have PTBD (post-traumatic bus disorder). Thanks FlixBus! read more

I was traveling from Krakow to Brno. When I was booking my ticket I was deciding between Flixbus and Polski bus (which I came there with and which was great). The ticket for Flixbus was more expensive but I heard nice reviews and decided to try it. There was NO wifi on the bus. The seats were the old kind. Not so uncomfortable but nothing great. One hour before reaching Brno the driver informed us, that he has to take 30 minutes break required by law. Ok. I understand that they didn´t have second driver. But they should at least include it to the bus schedule. This break made me lose my connection from Brno. I am really disappointed. I didn´t get the service promised, I missed my bus and I paid more then if I was traveling with better company. read more

I bought a ticket from Las Vegas to Los Angeles and the bus broke down half way home. I had to find another means of transportation to get home and Flix bus would NOT refund me my money....I will never travel on one of there buses ever again...Stay away there are better bus company's out there. read more

I booked with Flixbus for travelling from Bakersfield to Modesto this weekend and didn't realize I had accidentally selected the wrong weekend. I showed up 10 minutes before the bus was set to leave and the bus driver looked at me confused because he didn't have any listed pickups in Bakersfield. He showed me on my ticket that I had picked the wrong weekend and got on the phone for me to have my ticket changed for so I could stay on the bus. I made it to my destination on time and with absolutely zero hassles. Thanks flixbus and welcome to California! read more

Thank you so much Flixbus! You finally pushed me to buy a car so that I would not have to ride your poor excuse of a bus anymore. Seriously. My car was hit by a drunk driver a month ago and was totaled. So, I started taking Flixbus home. I'm a college student in Tucson and like to visit my family in Phoenix on the occasional weekend. I was really excited for my weekend plans; I was finally going to grab some dinner with my dad, go shopping with my mom, see my high school friends- overall, just a fun weekend that got me through my midterm to be honest. Then, after waiting an hour for the bus, I was told that it was cancelled. Just like that. I was offered a useless voucher that was only about half the value of my ticket. I was feeling quite a bit of self pity for my situation until I started talking to the guy sitting next to me, who told me he had a flight he was now going to miss. Finally had to beg my boyfriend to come get me just so I wouldn't have to cancel all my plans. I then immediately got on Craigslist and found a bunch of cars to look at in my free time over the weekend. So yes, Flix bus is cheap. This is for a reason. They do not care about you, and they have little to no customer service. So, think long and hard about whether it is worth it to have your bus cancelled on you, or be prepared to watch "Madea" (yes, that was the movie they put on during my last trip with them) when they inevitably get stuck in traffic for two hours. You also get the pleasure of listening to a sorority girl loudly complain about her alcoholic boyfriend's "vibe" a few rows behind you. This could easily be your future. read more

Never again! if you want to be treated like shit book a flixbus ride. Absolutely rude unhelpful stuff, not existing internet, horrible smell. I took flixbus rides many times before simply because of no alternative, the company monopolized the market pushing out of the way some nice companies like for example studentagencybus in central Europe. Last time my bus just didn't arrive, I was waiting for it for 1,5 hours, in the airport, where are no signs for flixbus stop, so you have to ask multiple airport workers where could it possibly stop. At the end in the customer support, they make a fool out of you claiming the bus was there. read more

When your Flixbus connection leaves you stranded 250 km from home, and 500km from your destination. You are well on time, you have checked in, your bag is already on the bus, but your driver gets distracted by an argument with another customer and is physically blocking the door to get on. Then, because he is angry, he closes the door, distracted, and leaves without you. You run after him yelling and waving, but he does not stop. The service desk has no way of contacting him to call him back. Customer service cannot help you over the phone either. You spend over 100 euros on a train, and 5 hours later you catch up with the bus (2 hours from your final destination). You take this entire fiasco with patience and understanding. Sure, you are traveling with a low cost company, but given the mind-blowing absurdity of the situation, you are sure that if you write to them they will make some kind of commercial gesture. As in at least reimburse the part of your trip where you were not physically on the bus. Then they answer that, because you were checked in and did not cancel the trip, there is nothing that they can do. Thanks for screwing me over then laughing in my face, Flixbus! read more

On Sunday 6th October at around 1.25pm at your bus stop on the Rue de France in Brussels I approached a member of your staff wearing a shirt with the logo of your company and proceeded to try to get his attention by saying 'excuse me', he was chatting to a couple, it seemed to me amicably while waiting like many other passengers underneath a roof at the entrance of a building as it was raining quite a bit. He didn't look at me, made any gesture or told me anything to acknowledge my presence and my need to be helped, he carried on talking and I asked again,'excuse me, excuse me', he carried on as before and I felt very confused and shocked as I thought maybe he hadn't heard me or was ignoring me on purpose, so I tried once more to no avail and I think I still tried once more. At this point he faced me angrily and as I couldn't believe what had just happened I told him that I've had tried to get his attention so many times for him to ignore me and how disrespectful that was. He very aggressively said or mumbled something I can't remember or heard properly and then looked back to the couple and started insulting me saying 'porca puttana' and something else on those lines that I can't remember as I couldn't believe what was going on. I understand Italian and he was insulting me while looking away to this couple, I told him so and he said he wasn't going to help me. I asked him 'who is going to help me then?' as I was quite focused and anxious about finding my Oui coach departing not long after and I hadn't seen any other member of staff around. I asked for his name and he refused to give it to me and he instead said; 'you can complain about me now' very violently, the woman from the couple told him something, she looked as if she was trying to make him reason or calm down, but I couldn't hear what she said. I said I'm not complaining now but I'll do it as soon as possible. This guy talked in Italian and had a good command of English, had short dark hair, a bit longer on the upper side of his head, he looked slim and around 167cm tall. He was wearing a company's shirt and a navy jumper and I think jeans, he had a yellow fluorescent sleeveless jacket on his hand. I wanted to take a picture of him, but as he was so violent I thought this could trigger him to beat me. Instead I had to juggle with my umbrella, bags and printed ticket and went to see the driver of their coach who was busy helping customers and he kindly told me that my ticket was for a Oui coach and indicated where to find it. I went to that place and there was nobody and no coach, so still very nervous about finding this bus a guy from the company that serves the airport next to me told me to go back to near where I was first. The violence the member of Flixbus staff delivered to me was deeply shocking and brutal. This guy deserves to be sacked for his deeply troubling manners. His behaviour is completely and utterly unacceptable at so many levels. For a start this guy didn't do his job, he was chatting with a couple while I was trying to get his attention so many times, he didn't acknowledge me, instead he ignored me and then violently insulted and refused to help me, furthermore he didn't give me his name when I asked for it and continued to behave viciously looking at me mendaciously when I passed near him after the altercation. In spite of having complaint to Flixbus, they haven't replied to me, nor even when I have waited for more than three weeks and have also reminded them on my complain. No need to say I'll never ever will use this company and I hope their business go into bankruptcy. read more

Worst customer service I've ever had. They canceled my trip that was around midnight, only emailed me about it at 10pm, sent me the wrong booking numbers (twice) for my new trip, and ended up realizing that the original trip that was canceled actually wasn't canceled! The thing is, I only found about this last point while on the bus and the bus drivers themselves didn't even know about it. I had a Transatlantic flight to catch the next day so this stuff gave me a surreal amount of stress, so soon before the flight. Because I was scared of missing my flight, I booked a train ticket from Bremen (this is where the Flixbus app said we were going to have a stop) for 70 euros, but we ended up not even stopping in Bremen! So I wasted 70euros because Flixbus couldn't get their facts straight. When I contacted their customer service by phone, they said that I would receive a refund for my trip. However, when I filled in the online form, they told me that since the bus trip had reached its final destination, they could not give me a refund (for both the bus ride and the emergency train ticket I booked). I sent them a few emails and they did not reply. This is the most absurd customer service experience I've ever had and I recommend never using Flixbus ever. read more

Terrible customer service. People at the Dresden office gave me the wrong information about where to meet the bus. I missed it and had to find a hotel room for the night. The next morning, they made no apology and told me I had to buy another ticket. When I contacted customer service they refused to refund my second ticket. The worst customer experience I've had in a long time. read more

Flexi bus is horrible i was waiting for a bus for 2 hours and it never showed up. They don't even want to give me my money back they gave me a voucher thats worthless because i don't want to ride with them. read more

I recently booked a trip from Boston to New York through Flixbus. I was happy to see that the fares were reasonable and it seemed like there were amenities on the bus such as wifi and power outlets. I chose to get picked up from Tufts, a more convenient location to my home. I got on the bus to find it was completely full after our second pick up location in Boston and the power outlets at my seat were not working. The trip also took 3 extra hours than expected, so make sure you plan accordingly. It was also a long weekend so I was expecting some traffic, just keep this in mind. When going home I got on the bus in New York, it was not full so I was able to move to an empty row. Both busses had bathrooms, but about two hours into this bus ride the bathroom door was jammed and wouldn't open the rest of the trip. This was also about a 6-hour bus ride when the estimate online was 4 hours and 45 minutes back to Tufts. When arriving in Boston the bus driver announced Boston was his last stop. I asked the driver if he was stopping in Medford and he replied "no". I asked if there was another bus to Medford because that's the ticket I purchased. Again he replied saying "this is the only stop they gave me" and I exited the bus. There were about 5 other passengers, to my knowledge, that also bought tickets to Medford and were asked to leave the bus and find their own way back. Overall, the bus got me to and from New York as I needed, but the power outlets didn't work, the bathroom was not usable, and I was dropped off at the wrong location. I will not be booking again. read more

Today from Ljubljana to Zagreb 6pm(arrival 7.30) driver raised his hand to me when with my child. An examination. Please of the service Flixbus are apparently known for. I for one will NEVER be travelling with flixbus EVER again. I am disgusted about the general service and know I will never suggest anyone even look at Flixbus as an option. The one terrible experience on an otherwise perfect day. Thanks for tarnishing my great trip with your miserable excuse for staff and no notification for significant delays. read more

My wife and I were on a Flixbus route from Paris to Amsterdam on 29.06.2019. Our bus left at 17:00 and was scheduled to arrive at 0:55. Our bus stopped at Nazareth for a short break around 20:30. When we all got back on the bus to leave, the bus wouldn't start. The bus driver said he was calling the FlixBus company and that nobody was answering because it was late and the weekend. After 120 minutes of patiently waiting, a fellow passenger on the bus called FlixBus, at which time FlixBus said they were not aware of our situation, which calls into question the honesty and integrity of our bus driver. Around midnight, we were told that someone was coming to fix the bus. The mechanic showed up around 0:15. After about 20 minutes of working on the bus he said it would take at least an hour to fix, if he could fix it at all. At this point we had been stranded at the bus station for 4 HOURS, so why was another solution not being found in the meantime? The mechanic was not able to fix the bus, and then left. FlixBus did not offer an alternate means of transportation to our final destination, and we were not offered hotel accommodations for the night. At 02:14, FlixBus sent us a text stating that another bus would arrive to pick us up in an hour and a half (03:45). There was no bus that came at 03:45. Shortly after, another FlixBus stopped at the bus stop. They were not even aware of our situation and they would not let anyone on the bus because they only had 8 seats open, so they left us all sitting at the bus station. We got another text message from FlixBus at 04:33, stating a bus would be coming at 05:30. This whole time we were not getting updates from our driver. Other passengers had to continue calling FlixBus to figure out what was going on. Finally, a bus came at 05:30 to pick us up. We were stranded at that bus stop for 9 HOURS total. We were not able to sleep the entire time we were waiting because the bus was hot and smelly, and outside was cold, hard, and had a lot of bugs flying around. My wife experienced a panic attack during this long delay, and other passengers were becoming physically ill. We finally arrived in Amsterdam around 08:30, which was about 8 hours from the time we were scheduled to arrive. We had booked an Airbnb which we were never able to use that night. Because we were not able to sleep all night, it also ruined our next day of touring Amsterdam because we were so sleep deprived. We only had a short time scheduled to be in Amsterdam, so we were robbed of 9 hours of our vacation due to the bus problem. When we asked for refund from FlixBus, they refused to give us any money back because they said they got us to our final destination. It was a horrible experience that took a toll on our physical and mental health, and they were not willing to do anything to make it right. Their passenger rights published online states, "We are always interested in finding an ideal solution for the problems of our passengers and to satisfy our customers above and beyond the passenger rights." They were not willing to find any solution to our problem or do anything to remedy the situation. We will never be using FlixBus again, and would recommend others do not either! read more

This service is awful. I was sold a return ticket from Budapest to Vienna for €40 by the rudest agent I have ever met. On the return the next day from Vienna, I was told by yet another rude flixbus agent that my ticket was invalid and not a return ticket. So I had to buy another ridiculously overpriced ticket - bringing the cost of the total return journey to €80! I could have flown for that price. To summarize - Flixbus are a bunch of rude unhelpful scam artists. read more

Quite possibly, the worst experience I've ever had traveling. If I could give it negative stars I would. 1 - Our flixbus from London - Brussels was supposed to leave at 2:00pm. Instead, the bus never showed up until 5:30pm. The delay wasn't the issue, it was the fact that Flixbus was not in contact whatsoever with the coach station, so nobody was informed on when the bus would ever show up, we just had to sit and wait and hope it did. 2. There was no checking of passenger ID or bags, people just threw their bags in the storage container and hopped on. Doesn't seem safe or professional. 3. The second we got on the bus, there was a stench of piss. Unfortunately for me, I had to go to the bathroom only to find yellow piss all over the toilet seat, no toilet paper, and the hand dryer was broken so I couldn't dry my hands. 4. As we get on our 7 hour bus, we are informed that the wifi is not working, nor are the cabin lights, so we just get to sit in darkness with no entertainment for 7 hours. 5. As soon as we are ready to drive, our bus driver tries leaving and realizes he's in reverse and slams on his breaks. To be honest I don't think either of our drivers were licensed drivers. The amount of time either of them slammed on the breaks to the point where all of the passengers were thrusted forward was too many to count on one hand. 6. 10 minutes into our drive, our bus driver stops in the middle of the road, gets out, and goes to shut the luggage storage compartment on the side of the bus...because it FLEW OPEN WHILE DRIVING. That doesn't make me feel good about the safety of my belongings, nor does stopping in the middle of traffic. 7. When our 1st bus drivers time was up, he decided it was okay to pull off to the side of the freeway and park to switch places. 8. I opened my seat tray and there was a bloody napkin and trash wrappers stuck in it. DOES ANYONE CLEAN THESE BUSSES? 9. When we finally arrived to Brussels at 2am, the bus drivers just stopped, no announcement that we had arrived, and let me tell you we were in an unlit alley, it was NOT obvious at all that we had arrived. Never never never again will I use this company. I don't think those bus drivers should be employed either. read more

Normally I do not write reviews but Flixbus made me do this. "If you want ro travel by Flixbus you should have good running skills otherwise you will miss the bus." Once I traveled by this bus to Prague. At the beginning it was normal. However, when I wanted to come back it was terrible. When you purchase a ticket the map of the place where the bus stops is shown. I went there it was near to Prague Main Station. I went exactly to the place as it is shown on the ticket. I found Flixbus sign off the road and I was sure that I am in the right place. But, the bus stopped to the next side of the road. The road was 4 lane road with fast driving cars. I had to cross the with my heavy luggage despite the difficulty. If had used the tunnel I would have missed the bus. Thank you Filxbus for deceiving and making it very difficult. I will never and ever use your service. read more

NEVER NEVER think of traveling by flix bus in the United States ! Their service was great in Europe, but in US, Oh God !! I had unfortunately chosen flix bus to commute from New York to Maryland and it's the most horrible journey I had so far ! I was assigned the back seat and I was literally bouncing on the seat !‍ And what's hilarious is that the bus stoped at a gas station "which apparently was my stop" and expected passengers to get out with no announcement except the ones who sat in the front row was aware as he got out and was announcing I suppose ! But It was only 10 mins later that I realized that I was supposed to get out there and I requested the driver that I had to get down, he was soo super rude and didn't bother to stop the bus. Well I understand for safety reason, they might not be able to stop the bus except at their respective stops but who in their right minds stops at a gas station and don't announce that the destination has arrived . If I have to recommend, go for Our Bus, they are the best from the buses I've travelled so far during my weekly commute between NY-MD. read more

Den Haag central to Amsterdam Sloterdjik 11:45am. 9/8/2017 One of the drivers said an extra nine euros was needed after he casually lifted up one of our luggage. We reminded him in the printed tickets , 30kgs were allowed. He said new rules was 20kgs,and the coach could be dead if everyone had too heavy luggage. Then how heavy was it? We asked. The other taller uniformed guy got a scale,which told the weight between 17 and 18 KGS. Ridiculous enough, the very rude driver said the scale was not reliable due to low battery. He said we must pay nine euros. Me and my husband were like being ripped off when boarding the flixbus for the first time. We were very angry, feeling discriminated and treated unfairly. That bus driver also said the size of luggage not right. We checked everything in the regulations in the ticket, the luggage is just Right, same size as other passengers' carrying, standard size of course. In order not to offset our schedule, and others' plans, we unwillingly paid the fine read more

I am one to complain as things happen but when you advertise on your website the FlixBus iconic pictures on the website and then show up with a generic white bus, this can be ap problem. My 1st bus to the location was the original FlixBus. This is incredibly frustrating. After speaking with the next FlixBus driver, I was notified that it's a FlixBus only parking lot and all some buses are contracted out meaning they can come in all shapes and sizes.. Great information now that I know. I try to contact the customer service line and the guy says he's just an advisor only and can't do anything. I'm really concerned for his position as it's pointless. Next step I ask to speak to a supervisor. He places me on hold and OF COURSE comes back and says there's no supervisor available. False advertising at it's finest. Hope they get what's coming to them. Will never take FlixBus or refer any friends to either. I told the guy that I was really unhappy and that I'd be putting a review in to warn others and he didn't have a care in the world. Pointless customer service! read more

I booked a ticket from Anaheim to Las Vegas 3weeks in advance. Just before I was leaving house, 40 minutes before scheduled departure, I was told the bus has been cancelled. Tried many times to reach their customer service, but nobody answers the phone. This made me drive to Vegas to catch the meeting and the return ticket becomes useless. I tried next day to make a complaint to customer service, then I was told that I should file the complaint on line. As instructed, I filed a complaint on line, but there is no respounce yet. read more

It's a monopolist with low prices which serves as an excuse for some horrible customer service. Right now i'm in a flixbus whose toilet smells so bad, that people are covering their faces with clothes. The other bus we had to take was "too new to have wi fi" (yet WLAN being one of the things they advertise the most). I won't mention the snoring or the loud people pushing the backs of their seats to your face, because that's not the company's fault, it's rather what you get when you travel cheaply: cheap travelers. And one last thing: they don't have a guichet or anything on any station and you could barely reach them by calling, not to mention the rudeness... read more

The payment for Flixbus does not go through! Spoke with the customer service. Tried different browsers, different systems, doesn't work! Tried all credit cards, debit cards, and Paypal. The same AD04 error. Have sent email to customer service, still no response. Have been trying for over 12 hours, have cleared my browser history multiple times. Nothing works. Lot of bugs on their website. Hope they fix it soon! Probably will be taking Megabus. read more

Terrible Customer Service. Terrible Bus experience. Terrible everything. If you consider trying them because the prices are cheap, let me assure you that Free would be too much to pay for this company. read more

Our Bus from Nuremberg to Amsterdam got delayed for an hour which is a bit upsetting at 1 Am but ok, yet when it arrived, the guys who took care of our luggage would'nt allow the suitcase of one of my friends although we bought 2 extra spaces for luggage as we thought it would be needed. After we quickly rearranged his stuff in some other bags we went to get our bikes strapped on the back of the bus. But of course there was another problem, because he couldn't fit my bike first try on the bike rack, he told me I couldn't take it with me which wouldn't be that good for the bike trip we planned. After trying the second time to fix it he could so, turned out he didn't set it up right on the first try. After we finally in the bus, we got to our reserved places and took a seat and still had our carry-on baggage on our laps. After the bus drove off, there was an automatic greeting played that told us to put the baggages into the compartments over our heads, too bad there were non so we had about zero space for our legs on this almost 10 hour drive. In conclusion, I will be very happy to spend some extra money on train or plane tickets next time I need to get somewhere further away read more

If you like adventure this line is for you, because every trip with them is surely an adventure. From the moment you have to find your bus with no discernible signing to the end of your trip 5 hours later than expected (true story) you can feel the adventure. If you like mistrery this guys are filled with it. How many extra hours will I have to wait? Am I going to find a place to sit? Is their internet finally going to work? Are they sending a bus or a rented shuttle? Is the bus even going to arrive? And the employees are so rude and unreasonable that you might feel the thrill of an experience with wild beasts. I mean, we get it guys, the tickets are cheap, but that doesn't mean that they get to treat us all like cattle. read more

First time getting Flixbus. Traveling from Downey,Ca on 7/25/19 at 3:25pm to arrive in Tucson, Arizona at 9am. Never again!!!! I understand buses break down but it's been hours for a backup bus to show up. Its 7/26/19 6:00am stuck in Kingsman, Nevada with no money, food or water. Mind you it's starting to feel very hot. Worst experience ever, you want to go cheap this is what you get one hell of an experience. I will never recommend Flixbus to my friends or family. read more