I have the worst experience of my life with Flix bus. We travelled to Berlin with Flix train which was good but when we returned from there we had a booking with Flix bus. First of all because we were new to the city we had no idea where the Central bus station was. We were under the impression that it will be near to Berlin Hauptbahnhof as it is in Frankfurt. But it was 7 kms away from the Hauptbahnhof and the location was also not updated in the Flix bus app. It was saying that the location will be updated 15 minutes before the departure. Our bus was scheduled at 17:00CET on the 4th November 2018. However we had to reach the place 15 minutes before. By paying extra taxi cost we managed to reach the Central bus station at 17:00CET but because of the misbehavior of the person at Information Desk we missed our bus and we had to pay extra amount for another booking at Flix bus. This new booking caused us lot of discomfort in terms of money and travel because the journey had a HALT and we had to wait for 3 hours at "Neuenburg" and we reached Frankfurt in the morning at 07:00 in the morning which caused us in one business day lost as it was a "Monday". It was just a matter of providing us with the right information by the service center executive but he chose to haraas us with his behavior. He could have informed us with the location of the bus because the bus was still in the Central bus station when we reached there. He was the reason we were unable to board our bus or may be he has sold the tickets to some other people and he didn't wanted us to board the bus. "MONETARY GAIN TO FLIX BUS--LOSS TO CUSTOMERS" Receipt no: 1014933328 New Receipt no: 1016263752 Date: 04-11-2018 Time: 17:00 Location: Berlin ZOB-Frankfurt(Main) Hauptbahnhof read more

horrible I am based in Toronto took it to ottawa showed up more then an hour late. never checked any tickets chucked my suitcase in the bus. super unorganized we were already running late enough and then the driver pulled over for a 20 minuite stop got to destination at lest 3 hours late. never book with them they are horrible go with the more expensive but reliable option. read more

This is the worst bus trip I have ever been on!!! I don't care how cheap it is!! On this trip to Paris from London & it's a pretty full bus of at least 50 people. There is no air on this bus & sitting in the back, I feel like cattle stuck all in 1 tiny spot. No air to breathe. Asked the bus driver to give us air. He says it's broken. Asked the bus driver for drinks they offer to sell to us. Doesn't have that for us either. This is a looooong bus trip & yes we have stops, but this is unacceptable. Save yourselves & book with another bus line!!! read more

I booked with Flixbus 2 rides. One from Venice to Ljubljana and the other from Ljubljana to Zagreb. The second one was an awful experience. The departure should have been in 4:30 in the morning. I waited until 5:30 and as I had not clue if it is just late or if it won't come at all, so I took a train at 6:20. I was waiting in the pouring rain with only 1 hour of sleep and was frustrated to find that their 24 7 service is not available. I contacted them trough Facebook and they responded while I was already in train for Zagreb and said to me that the bus was late 30 minutes. This was an obvious lie, so I got even more frustrated. There is one place where Flexibus gather in Ljubljana I was in front of it the whole time. So, the biggest problem was not that it was late but that they would not accept to give me a refund wich is in my opinion considerably small when comparing how frustrated I am now and that I will share my bad experience with this company with my friends and family. So, hopefully they will not do business with them as I did. They can be called Flexibus as I see that they are flexible with their timeline. So, please do not use this company if you are not flexible with yours. read more

Currently (March 2nd, 2020) on the 4:15 PM Flixbus from Ft. Lauderdale to Orlando. 1. Our driver was approximately 20 minutes late to pick us up. No explanation was given. 2. The bus was unusually warm inside and it did not appear the air conditioning was working sufficiently. Approximately an hour and a half into our trip, a young man who appeared to be in his early thirties requested to be let off of the bus due to feeling ill. He appeared hot and it wouldn't surprise me at all if the temperature on the bus had something to do with it. Our driver pulled off of I95 south of 714 and the passenger exited the bus. At this point the driver informed all passengers aboard that he would be dismounting the bus to "check on" the ill passenger, who at this point had made his way into the covered area of the truck rest stop we had pulled into. 3. Upon exiting the bus, the driver closed the door behind, effectively locking us inside of the bus. Bear in mind that the bus has already been uncomfortably warm for the past 90 minutes or so and the driver failed to give us any idea how long it would be before he returned from checking on the patient who had taken ill. 4. Myself and 3 other patients aboard attempted to exit the vehicle to purchase water from the rest station. Upon realizing the door was locked, we decide to wait for the driver to return instead of returning to our seats. Once he returned (appx 5 minutes later), we explained to the driver that we needed water. One female passenger to my immediate right stated no less than four separate times that she "needed water". We explained that it did not feel as if the AC was on at all, and that we were concerned about continuing the trip in this fashion. All of our concerns were dismissed. The driver kept repeating that no passengers were allowed to leave the bus and that the only reason we stopped in the first place was because of the sick passenger. Exasperated, the female passenger asked when would she be able to purchase water if not right then. The driver stated dryly "When you get to Orlando". 5. We are currently en route to Orlando. No plans to stop for water, despite repeated requests. The temperature in the bus has improved slightly due to the sun setting. So disappointed in the customer service (or lack thereof) provided to us this evening. Through it all, this particular driver has maintained an argumentative attitude and shown a shocking degree of unprofessionalism. I hope that using the information I have provided you are able to identify this specific driver and take necessary action. None of us currently riding this bus will benefit of course, but there is no reason for anybody else to have to sit here and tolerate this laughably bad experience. This will be my last time taking a Flixbus and I'll make sure to share my experience with everyone I know. read more

I'm a tourist from Hong Kong. This is the worse experience I ever had: The trip was scheduled Venice 20:25 to Milan 23:55 Milan 03:30 to Nice 08:00 I was arrived 30mins earlier than the departure time at Venice. Finally arrived at Milan, it was a cold, outdoor place. And I have noticed there are a 2hours delay, and we can do nothing but sitting on the bus station to wait for the bus. The bus came eventually at 05:30, I'm already missing 2hrs of my trip, after passing Genoa. The bus had some issue about the engine and stop for almost 3 extra hour on the highway.it was Already 8:47am I was keep expecting there are a bus coming to pick up us, but nothing happened!! The bus driver keep telling us the another bus are coming to pick us, we want to know when will it come, but he said.he don't know. Then the repair truck came and we thought the bus will be fixed, but they only took our BUS out of the highway to another location. Again, the driver telling us the another bus is coming but don't know how long it takes. We finally arrive at Destination at 6:00pm, which is 10hr delay, we lost our whole day trip. We missed our hotel check-in time, we miss some Spot we planned to go, we need to pay extra fee for Transportation. After we back to Hong Kong, I try to let FlixBus to know how disappointed and upset we are. They reply very slow, it takes a week for each email reply, feel like they don't care about their customer. We mentioned that we are tourist, but end up they offered us a free ride. The matter is we would not go to Europe that frequently, This is how they offer us for ruining our trip. For others who want to travel by Bus, please pay attention to this company - Flixbus. read more

We had a bachelor party scheduled for New York booked 3 weeks before and out of nowhere they cancel it. And we had to go and do extra work for the refund. Now we have to pay triple to book something last minute. Terrible! Terrible!! Terrible!!! read more

Our trip to Halle was great, a great driver was there to board us and drive well. The trip from Halle was from hell. The driver was condescending and told us we didn't have front seats. Our tickets begged to differ. He told us we got lucky. Um. Ok. He then proceeded to talk the entire ride with his colleague, loudly, and on and on and on. He was texting on WhatsApp. Super safe. He told us we couldn't eat right before the audio played saying that they would be selling food and drinks. So we can buy them and eat them later? They didn't sell though. He and his colleague could eat all they wanted though. Food trash from the previous ride in our seats. Nice. read more

I would like to warn all the other passengers for a very unpleasant and I believe unacceptable situation which took place on my trip from Nice airport (18:45) to Turin (22:40), line 404. First, despite the Covid-19 regulations, no temperature check was performed on the passengers. After leaving Nice, I noticed that more than half of the passengers wasn't wearing any mask. I decided to notify one of the drivers, which was also not wearing any mask himself. I got the most rude and threatening answer: he told me he doesn't have to make sure about anything and that I had to go back "at my fuc**ng place" (cit.) (for clarity, I am a 28 yo woman 1.58 m tall, not a 2 m tall bodyguard!). So I did, since I was very scared about his aggressiveness. Since I was sitting in second raw, I heard he called his "operative center" and warned I was probably going to complain with Flixbus, and called me "a little annoying lady". I also heard him reporting to his colleague that his operative center answered that "if I wanted to travel safely I had to rent a fuc**ng car" (cit.). As if it wasn't enough, he came back to me telling that if I dared to take pictures or videos, he would report me to the police, and kept calling me "you little lady (signorina)" laughing. I felt terribly unsafe and in danger, so much that a friend of mine which I was texting decided to notify the police and warn them. No intervention from the police was needed, but I am fairly sure this situation is not compliant with Flixbus policy and with both italian and french regulation for Covid-19 protection. When I notified the Flixbus Customer Service the day after, I got a almost automatic answer of excuses and they truly gave me the impression they are not going to do anything for it, they simply invited me to go back travelling with Flixbus so that I could change my mind. They also refused to refund my ticket. I was very commonly travelling with Flixbus, but from now on they will not see a cent from my anymore. read more

Hello. In Lisbon it was very confusing to find the station because the print out of the ticket said the bus was meeting a 20 minute walk from the bus station. And the ticket said it could be at either or platform. Confusing! I know it's a fairly new company but I was very displeased. 10:15 PM departure ended up being 1 AM. They said there was an accident and they needed to change buses. I understand that. I was sent a text that I was going to be picked up in a white bus. But the regular bus came. It was very confusing to everyone in the termina, chaos continued. It was exhausting. Although, The Buses were very clean and very safe. I Got to my destination but almost bought a ticket for the Next day bus and a hotel for the night... Ridiculous I am not recommending them. read more

They say with wifi, it's false... they were late and there was no toilet in the bus (also they say they have). Worse company to travel

The worst bus trip I have ever had, compared with buses in Africa, India, the USA, Australia. This bus was truely a nightmare. The heating was on full blast the entire twenty hours trip which sounds small but we also we're not allowed to stop to get water. This was a serious situation, hot dry temperatures around 32 in the bus and no water for close to twenty hour is very serious. I strongly advise paying the extra for a share car or plane. Really not worth the distress read more

Ignoring the low quality of this app, their customer service is terrible! Charged me an extra 80€ for a bus trip and they still haven't gotten back to me (3 weeks later). When I call they simply say there's nothing they can do and are unwilling to transfer me to a representative with any actual ability at solving my situation. Do not recommend to anyone! Pay 2 more euros and use a decent company. read more

My luggage was lost on the bus, I told the bus driver and he yelled at me. Next I contacted customer service (about 10 times now), eventually they agreed to refund me. Then I gave them my bank details and they never contacted me again, I've emailed 3-4 times since. Avoid if possible! read more

The stop at the airport in Belgium was not where the signs were. Would not refund our tickets for this misunderstanding. Bus drivers very rude. Bus ride Prague to Budapest also terrible. Bus driver was rude, didnt want to take me when I had the money for the ticket on hand and he had the space on the bus. I only got on with the help of the worker from the bus station. read more

Twice they did not arrive even 1 hour latter. Once we moved to another bus company, which was very very crowded, and the second time we had to go from Trieste to Venice airport but since the bus did not arrive (the 15:35 bus, July 3), we took Taxi that cost us 220 Euro because we did not want to miss our flight (we arrive at the last moment)!!!! This is a company that can not be trusted and eventually the cheap one is expensive. Moshe & Marina read more

First time riding on this bus and I'll NEVER do it again. First off it's the most random pick up spot ever that has no signs indicating you're even in the right place. A bus shows up, the side of the bus looked like it had been hit by another car so I already knew this was about to be a mess. The driver hops out and names of the cities he's stopping in and all of the people there were going to a completely different location. We asked where our bus was and he said that he didn't know.... ‍‍ ok so our bus pulls up 20 minutes late and made us put our bags underneath the bus (which is cool, whatever) then we get on and take off to find out there's no AC and wouldn't be any for the next 3 hours we were on the bus. The driver wasn't very pleasant, he kept saying it wasn't his fault, he's just the driver and that "we're almost there". Which translates to .... sit back there and leave me alone. We then made an unscheduled stop at a gas station to get drinks due to the heat. (it June and we're in TX) which really slowed us down and made me late to where I needed to be. FLIX needs to FIX this mess. Better yet, I don't care what you do, if I ever need the bus again I'll stick with Greyhound or Megabus. read more

Horrible bus company does not run on time won't even let you stop for second to do anything runs about an hour and a half late doesn't tell you want to cancel your tickets and move it to another hour forward read more

The bus cancelled on a group of us going from LAX to San Diego I paid $38 to get there, not one email OR txt message was sent when teh bus was cancelled. Called customer service they said I had the right to refunded for my ticket as well as they said I had the right to refunded for my reouted new ticket as they had left a group of us out on the streets with no way of getting anywhere. When I emailed them to ask for my refund they said it could not be possible even AFTER I HAD BEEN GUARANTEED OVER THE PHONE absolutely disgusted in this service read more

The bus delayed for 35 minutes and there was no apology from the driver nor the manager me as passenger as some point the driver left the bus fro coffee two times i was wondering if they were allowed to do so drivers sometimes are rude and unprofessional as a matter of fact i have never arrived on time its funny most of the times the drivers have no idea about their ruote last thing why can't i have a full refund after cancellation of booking? it is ridiculous read more

It is hard to put in to words just how angry and appalled I am at the service Flixbus provided. My journey from London to Brussels (31st May 2018) was delayed by over 9 hours. The first bus was cancelled, then the second also cancelled, the third required a 2 hour wait at Lille train station at 5am . My journey back was delayed by over 3 hours. When I asked the driver for our ETA he replied "how the f*** should I know". The contempt for humanity from all the Flixbus staff was immense. A man was physically wrestled and shoved off the bus by the driver because he didn't have his ticket ready. No safety information given...No air con...No WiFi ...Toilet was overflowing Then, in a hilarious plot twist, when we arrived at Calais it transpired they had allowed too many people on the bus and it took 2 hours before border control would allow the bus through. I have travelled to Europe by bus many times before with other companies and it has been totally fine. I will never ever be using Flixbus again. They completely ruined my holiday. read more

Beware!! Flixbus is okay if you book in advance but on their website it says you can also buy tickets from the driver. When you go to buy the ticket it costs THREE TIMES AS MUCH. Very disappointed in their service. read more

DON'T use flixbus. NEVER have I experienced WORSE service! My husband was going with them and the bus was more than TWO HOURS DELAYED. According to (EU) nr. 181/2011, if the bus is more than 90min delayed they have to offer snacks and refreshments, this was NOT done! Furthermore they have to inform passengers of their rights if DELAYS occur and assist to find other means of transportation without any additional cost. If this is not done (and IT WAS NOT) compensation SHOULD be offered, which Flixbus is Denying! So I repeat DON'T use Flixbus and don't trust the passengers rights because they DON'T apply to them! read more

We took Flixbus from Paris Charles de Gaulle (Central bus station "Terminal 3") to Rouen (Bus Stop on "Quai du Havre") earlier this month and were very pleased with the service. There was one stop downtown Paris and then a smooth ride to Rouen. Can't beat 13 euros for a comfortable ride vs. 30+ euros on a regional train with a few connections. The wifi was an added plus and worked very well. I would absolutely use Flixbus again. read more

I wouldn't recommend this bus to anyone. Megabus is the same range and provides the same service and I've never had to deal with so much in less than 48 hours. Here's my long AWFUL experience: On the way to Houston from San Antonio the bus broke down only 45 minutes into the ride. Then after being messaged by customer service and promised a bus, in 2 hours a mechanic shows up, not a bus. We have to wait for the repairs, get back on the high way for one exit, and had to get right back off because the bus started beeping again. We have to wait for Flix to actually send a bus this time which takes another hour and a half in the heat of the day just sitting on the side of the road. Our arrival time went from 10:15 am to 2:45 pm which alone is ridiculous but the situation was also poorly handled, miscommunicated, and I had to deal with rude customer service reluctant to and basically refusing to answer my questions after such a major inconvenience. The next day I'm due to take a trip back to San Antonio at 8:15 pm thinking it can't get much worse, but then the bus is 30 minutes late and nowhere in sight with no communication from Flix about a delay or cancellation. I call in to customer service and they blatantly state they have no idea where the bus is or what's going on, which they also apparently told several other riders who called in as well. We end up sitting around clueless until the bus showed up at 10:30 pm after watching people give up and leave as well as making multiple calls to a still unhelpful customer service line only to find out from the riders exiting the bus that there was simply construction. There were also two additional unmentioned stops along the way which caused the delay. Regardless, Flix should be able to track and keep a status of their buses that are en route and notify waiting customers that will consequently be affected. Instead of getting back at 11:30 pm as scheduled, that's about the time the bus actually left for San Antonio after an unnecessarily long and unorganized check in process, and I didn't get off the bus until about 3:15 am. I didn't pay for a red eye ride, it was ridiculous. The end result, I'd never let my worst enemy ride this bus. People pick certain time slots for rides for a reason and being so late and unreliable is honestly disrespectful to riders who have plans and things to do. The least you could do when you have these issues is give clear, unproblematic communication from customer service and I got that twice out of the six times I reached out which is a horrendously low ratio. The one time they attempted to notify us of something it wasn't true and we received no further updates of the situation changing. No "low price" is worth this treatment. read more

I bought 2 bus tickets (roundtrip) from Prague to Vienna. This bus never came to the station in Prague. Then I bought a ticket for the next bus. It never came either. So I spent the night which was over 10 hours in the Prague station with stone floors, stone walls, no heating and no 24 hour free restroom. I spent money on two flix bus tickets, one train ticket to Vienna at 5:20AM and missed a night in the Vienna hostel that I paid for. I also purchased 2 flixbus tickets to Budapest (roundtrip) and back to Vienna, that I was unable to take because the bus from Prague never came. read more

My college aged daughter and her friends use Flix Bus from Tempe to Tucson. One trip was great, the other was a disaster. The bus to Tucson was canceled and no information about how to book another bus was provided. She tried to get a refund for her ticket and has been unsuccessful. Nobody answers the phone and if they do, they read a script and hang up. We will never use this service again! read more

If I could leave 0 stars I would. First, the bus was delayed which luckily was no problem for me. I still went early and stood at the stop they specified on their website, their email to me, and their text message to me. I waited for over an hour at this stop before learning that the bus left. I then had to pay for alternate means of transportation (at a high cost) to get to my location in time for an important event, where I missed the first part due to the bus not coming. If that wasn't enough, I called customer service twice and was offered no answers, only an excuse that other people caught the bus at the stop at which I was standing (which clearly makes no sense, since I was standing at the stop since before the bus arrived and would have seen other passengers boarding). Then, I submitted a complaint through the website hoping to be compensated for this bus ticket. However, they claim that the bus stopped at the exact location at which I was standing, at a time which I (along with other passengers) was waiting. I would never recommend this bus company to anyone and am severely disappointed with their lack of service, lack of care for customers, and vague information which seems highly suspicious. read more

No ac, no power, late. What more can I say? They just started in the east coast and it's the most terrible bus I had to ride.

I've taken FlixBus at least 5 times from Los Angeles to San Jose Ca. The buses were new and clean but always late. The worst was 2 hour late in departing from Los Angeles causing me to miss my connecting train in San Jose. I still take FlixBus once a while but only when time isn't of the essence. read more

An absolute disgrace. The bus was going to the airport, and we had booked it for two hours ahead of time. It was delayed by 50 minutes, and the ride took longer than usual. A bus going towards the airport should be prompt and on time, since people need to catch flights. They dropped us off ten minutes after our gates had closed, thus making us miss our flight and screwing us out of over a thousand dollars. Do not trust if you need to be somewhere on time, also got delayed an hour and a half on another occasion. read more

Like several other reviewers, my bus was cancelled and they won't give a refund. All of the passengers were left stranded for hours in Anaheim, finally had to take an expensive train, customer service takes at least 30 minutes of hold time to reach and when they do answer they can't help. Extremely disappointed. Their customer service is unforgivable. read more

Worst service ever, no real time bus tracking, no proper waiting area, no communication from the operator. Worst! Service! Ever!

Tickets are sold and you would never see te bus because it is not existing or does not stop where it is suppose to stop, but it will be your mistake, you have missed the bus, it will be charged one euro, it will be given a code to buy another ticket. You know when all the passengers are there with no bus you understand their business, ghost buses, and many time late more than one hour and no reimbursement of the ticket, no answer will be given to your claim, over sixty minutes late by the law they have to reimburse you. read more

Fraudulent company, takes your money, it is always a 50/50 chance if the bus will actually come to pick up the the passengers, after that there is no chance to prove the fact the bus never came. They will never return the money. Never use their services to be safe read more

I missed my flight in Vienna due to a 70 minutes delay. 6am bus from Budapest to Vienna Airport comes from Romania, so delays can be expected. They do not take any responsibility what so ever under a 120 minutes delay. Even then they just probably refund the bus ticket. The fact that I had to pay €378 for a new return ticket is of course none of their business. read more

If you drive on these buses, be careful with your luggage, it may disappear. Whether stolen or because the bus changed unexpectedelly, you might lose your visa and passport. On the morning of March 15th, I was traveling from Frankfurt am Main to Dresden by a Flixbus bus. After 3-4 hours of traveling, we made a stop on a gas station and the driver told us we had 30 minutes until we continue our trip, so I went down from the bus to buy some stuff on a LIDL and when I came back, aborded the bus but it was not the same! My backpack and pillow was nowhere to be seen and I asked the driver about it, but he just told me angrily that there was a change of bus and I could have my things back the next day. Flixbus has just told me that it hasn't found my backpack until this day (in fact, I have not received anyhtnig from them since 2 weeks ago) and it looks that if it were for them, my backpack and all its contents does not matter. Thanks to that, I got stranded for a whole month on Dresden and had to get a new passport in the Embassy. Imagine if I had my tickets for a flight there! I made a police report, but until this day the have no notice of anything and Flixbus does not give me a compensation for all of this plight. read more

On October 25, 2018 I purchased 2 bus tickets going to Anaheim from San Jose. The confirmation number for the first tickets I purchased is #1015162863. I arrived to bus stop 25 minutes before the time the bus was to arrive. When the bus arrived (BUS #508) the bus employee started to check everyone in. When my turn came to check in she told me there was no more room on the bus. Overhearing the conversation the bus driver came over and also told me there was no more room on the bus. Mind me, he said it in a very rude way. I was a bit confused because I had a confirmation for my 2 bus tickets. He then asked to me see my phone and I allowed it so that he can see the confirmation himself. He then took my phone, went into the bus and shut the door. It was at that moment I felt uncomfortable with him having my phone so I simply knocked on the door and asked him to hand it back. There was 2 other people that were also told that they could not ride the bus due to the bus having no more room. They were told that they were late and that it was their fault. It was barley 11:25...So there we are, my boyfriend and I along with 2 other men that also had ticket confirmation but were told there was no room and that it was thier fault because they were "late" They bus driver was very rude and being to shout for us to get away and give him room when we simply wanted an explanation to why we were not allowed on the bus having confirmation tickets. He kept shouting "This is the last time I am telling you to give me space". It was unnecessary to shout, all of us were calm. We simply just wanted to understand what was going on. He then got on the bus slammed the door and turned on the bus. He was going drive away. It was at that moment, one of the gentlemen that was also told he could not get on stood in front of the bus holding up his confirmation ticket he had purchased days in advance. The bus driver opened the door and began to threaten to call the cops on him. I agree, standing in front of the bus was not going to solve anything. But from a passanger..a Flix Bus customer....we deserved an explanation on why we had spent our hard earned money on bus tickets and then there not be any room for us on the bus. What were we suppost to do then? The bus drive did not offer any further help on what we could do..he just did not care. Minutes later, the bus driver drove away. I do have pictures and videos which prove how unprofessional and inconsiderate the Flix bus employees were behaving. It was very upsetting. Four of us were left in an empty parking lot at 11:30 PM. I am not from that area and did not have a ride back home. We all sat there while we tried to understand what had happened and to figure out what we were going to do. After calling customer service, I was offered voucher for an amount that was less than what I had spent on my bus tickets. I do not want a voucher and I do not plan to ever use Flix Bus again. This was the worst experience and will not recommend Flix Bus to anyone. I would give it 0 stars if I could...just horrible. read more

Worst bus service ever. Always have toilet smell in the bus. Drivers are rude. Travelled from LA to SJ twice, always 3-4 hour late. Seats are very uncomfortable. read more

After two hours waiting, the bus never show up. I did not get the text I did not get email saying the bus skip the stop, information was not update on the app ,called couple time and no one was get back to me . Finally got a Called back , been told due to technical issue, the bus is not able to stop by Pick me up. I'm.not able to get another bus because the next bus is full. I should get a reimbursement for the extra amount I spend on the transportation, services is unbelievable read more