Never will use this service again they canceled the trip as I was waiting for the bus to come then rescheduled the bus to come tomorrow that was really inconvenient for me cuz I have to be to work tomorrow the representative on the phone didn't show no remorse at all just the worst service ever read more

Without a doubt the worst traveling experience I have ever had. I bought a ticket in the direction of Atlanta, scheduled to get to Greensboro at 1:30 pm. The company suggested arriving at the stop 15 mins early, but the bus arrived a few minutes later than scheduled. Everything was going smoothly until after we stopped in Richmond. We made a stop at Pilot right outside of Petersburg to get gas and were forced to unload the bus for some reason. We got back on and everything was fine until shortly after we pulled over on the side of I-85. Sat there for about an hour. Once we got moving we drove at about 10mph for 2 miles until we reached the closest gas station where we sat for 4 hours either waiting for a mechanic to come or waiting for the mechanic to fix whatever was wrong with the bus. Hardly any communication was given regarding time estimates or even what was wrong with the bus. FlixBus only sent an email offering to reimburse us for $15 worth of snacks. Additionally, Wi-Fi is advertised but no information on how to access it is posted. I will never be traveling with them again. read more

terrible customer service . never got my ticket and was denied a refund and when I asked to speak to a supervisor I was denied that request as well . read more

The LA to LV route did not include the 15 minutes bathroom nor food break for passengers.

No wifi, too long ride! I booked my flixbus bus ride from Sofia to Vienna as a direkt ride with wifi. On the busstation I found out that we do not just drive by, but also stop three times in Hungary and my journey will be a bit longer than with the other companies. Besides this there was "an issue" with the wifi, so my both reasons to choose this company camw out to be not happening at all. I will not buy a ticket for 4th time, because from my first three times -2 times I did not had wifi, but one of the rides Zagreb - Vienna had connection... I would not repeat or recommend to my friends! read more

This review is for the US FlixBus. Bus arrived 45 minutes late. The app didn't refresh and calls to their office didn't help because they couldn't locate the bus or find it via GPS. Was incredibly frustrating and confusing for passengers, not to mention made me late for the event I was traveling to. read more

I had terrible experience as a result of travelling from New York to Toronto. The bus was broken 3 hours drive for New York at 12 am. First, The bus drivers told people that mechanic is coming to fix the bus. In 1 hour, they mentioned that a bus from Toronto is coming in 6 hours. The drivers kept pouring water on the bus. I appalled when a rude bus driver refused to give water to the person who was a diabetic . No bus arrived in 6 hours. I spoke with the bus driver , and he refused that the bus driver would come in 6 hours. The bus drivers continued sleeping in the bus, and refused to cooperate . I had to call to 911, the police came . The police officer forced the driver to call to management, and the bus came in 30 min. The customer service is absolutely impostures. There were children, people with diabetes in the bus. We did not have access to food, water , medications for almost 12 hours. The customer service kept telling us "We understand your frustration , but we cannot do anything ". I absolutely don't recommend to travel with the Flixbus. It is more advantageous to spend slightly more, but save your time , energy and don't destroy your health . read more

Got to be the worst journey I've endured, San Diego 5.40 pm to San Francisco 6.30 am Driver dropped me of at wrong stop in Los Angeles, got the connection eventually minimal room if your anything more than average ,several stops but nowhere near a snack option , ... no sleep no eating just couldn't wait to be off bus and done with flix bus . read more

This company is a scam. Avoid taking their buses at all cost. We waited in Brussels for a bus that never showed and once the next one showed (supposedly ours) the driver brushed us off in French saying we should have taken a megabus proxying as flixbus (which also never showed). This is a subpar company offering very poor service. Take a train or drive instead and avoid the headache. read more

I'm highly upset. This Bus company is new to the Texas & the rest US cities it service. I know the prices are cheap but customer service is still important. I had a round trip tickets from Houston to Dallas and reverse. The Bus to Houston had electrical problems and was stuck in Houston waiting on a mechanic to come out and fix it.The mechanic never showed up after waiting for 4 hours. To get a refund for the trip you have to write a letter and wait. I also lost a hotel stay because i never made it to Dallas that night. The company should reimburse for the tickets. Also should provide some thing or me being so inconvenient I had a lot of respect for the bus company but as of now, It's not looking good for Flix bus read more

Last week I took Flixbus from Berlin to Amsterdam. I checked that trains have no wifi but Flixbus has. Perfect! I have a presentation in morning so I planned to use those 8 ours on the bus to prepare. As soon as I got to bus my first question to the driver was how to connect to wifi. His reply was sorry wifi doesn't work. Great, I arrive at Amsterdam at 23:00 and my presentation is at 10:00! As I found out from driver wifi never works. I contacted Flixbus customer support and I got this empty answer which doesn't say anything, feels like written by a robot and basically says sorry technologies are complicated. I call bull-shit, I used a bus in Latvia between two small towns and they had wifi which was better then I have at work. So I contacted them back saying that is not an excuse, please stop misleading people that you have wifi on a bus or fix it. Next what happen made me share my story. I received exactly the same email! That means there are getting constant complaints about wifi and instead of fixing it they start to ignore it and created an automated reply for that. Great job! Hope this saves someone disappointment or maybe a real person from customer support picks this up and makes some changes. read more

It was the most horrible experience I have ever had!!! If no star is possible, that would be my rate. NEVER try the FlixBus no matter how cheap the ticket looks like. I booked the ticket from SD to LA at 4:30pm, and after 3 hours waiting, it still didn't show up. During the waiting, I kept getting "updated" through email, the same "update" saying "the bus is approx 1 hour and 5 minutes late." The first update email was received at 5:35pm, so it seemed make sense. Then the second updating email came at 5:59pm, and the third came at 8:45pm. Three updating email with exactly the same content at different time, how ridiculous it is! Other people waiting at the same stop called for the custom services, and they were told the delay was due to the traffic. What kind of traffic could stop the bus for more than 4 hours, while the stop was supposed to be the very first stop of the whole trip?! Totally NONSENSE!! I left after 3 hours waiting. I am not sure whether the bus came or not on the same day anyway. But for me, a delay for 3-hour without real updating means "the bus NEVER show up at all" ! Again, NEVER EVER RIDE FLIXBUS! read more

horrible I am based in Toronto took it to ottawa showed up more then an hour late. never checked any tickets chucked my suitcase in the bus. super unorganized we were already running late enough and then the driver pulled over for a 20 minuite stop got to destination at lest 3 hours late. never book with them they are horrible go with the more expensive but reliable option. read more

Ok so a friend recommends Flixbus for my xmas trip to visit my grandbaby. I'm traveling Las Vegas to Palm Springs Ca not too far. Flixbus got 1 star because they have hire other charter busses that are horrible. Drivers that dont care about their passengers, their busses or their reputation. 1st bus nothing worked no wifi not one outlet worked to charge phones and the whole drive sounded and felt like the bus was going to fall apart. So we reach my transfer point and I exit bus set down my carry on and hand this young lady my phone so she can call her father and the bus takes off with my luggage. I run chasing it and it doesnt stop which I know I seen. Then i call customer service and the gentleman says well if you can meet the bus in San Diego then I can grab it. If i had a ride to take me an hour and a half the opposite direction of my destination then i wouldn't be on your rickety bus in the 1st place. He said there was no way to call driver but when I boarded the bus in vegas the drivers phone was ringing. No customer service what so ever. I was also told if i dont get it then I had to file a claim and when they got to it I would be contacted. So horrible experience never again!! read more

Never again!!!!!! We took the flixbus on March 21, 2022 from Paris to Bruges. This was the worst experience ever!! Less than an hour after we got on the bus, the driver stops at a gas station on the highway and says we have 15 minutes to pee, eat, drink, smoke! When we came back after 5 minutes, the bus had left. We weren't the only ones. Together with 2 other passengers we were left to our own devices and we had to find a solution ourselves to get home. The service department promised to call us back but we never heard from them again. Fortunately, our own family was able to collect our luggage and that of our fellow passengers, because everything was still on the bus. When we removed it, there was still more luggage than ours, so we suspect that there were probably still some left behind. The driver was rude and very arrogant. Our family, like us, had the impression that he had been drinking or at least too tired to do his job properly. In the end, we joined forces and looked for solutions ourselves. By taxi (€60), the train (€99) and collection by family (€30 fuel) we got home safely and our fellow travelers at their destination. But what should have been a cheap, fun bus ride turned out to be a very expensive fiasco! read more

Planned a trip from Berlin to Munich with Flixbus and I really regret that decision! The bus was 40 mins late and there was no information on its whereabouts nor its actual arrival time. The screen only said "estimated delay 30 mins". So we had to stand outside in the cold and wait for the bus.. Also, no message (email/sms) was received notifying me of the delay! Lastly, the staff working at the counter in the Berlin ZOB was extremely rude.. I asked a guy there to point me to the correct platform (as there as no bus to Munich, I didn't really know where to go) and he just pointed me to the nearest platform where a random FlixBus bus was ready for departure.. Then the driver of that bus pointed me to the right direction.. When again we went in later to ask about our bus' whereabouts, another guy looked over his shoulder, pointed to a random FlixBus arriving at the bus station and said "That's it!". Guess what, it wasn't :) read more

A friendly bus conductor and a nice bus with individual power plugs made this journey a pleasant one. It was easy and basically free of charge to cancel and rebook my trip online just a couple of hours before departure, with many departures to choose from. Very inexpensive. Feels more reliable than french railway which are often on strike or have technical problems. My trip with Flixbus was from Strasbourg to Karlsruhe read more

This bus company sucks. We tried to buy tickets and the website crashed as soon as I hit submit for the payment. So then we booked with greyhound instead. I come to find out that they charged me for the bus tickets that I never got an email or notification for. So I called them to cancel cause we already bought other bus tickets from greyhound instead and they said they would refund us. We go to greyhound thinking we were good and then I get a confirmation email saying they booked the trip. Called back and they said they don't do refunds, that instead it's a voucher. Such an unreliable company. Please avoid!!! read more

Worst bus service ever, bus was late, they don't answer the phone if called, they don't have offices, was denied boarding to bus while I have a valid ticket, I had to book a train to get to my final destination, in bus stops they have no representation and drivers does not help, DO NOT TRAVEL WITH FLIXBUS. In details: my trip was supposed to leave Leverkusen Germany at 13:30 today the 7th of July 2016,bus was late 90 minutes to arrive, bus in Brussels said we don't have the right tickets while other drivers said yes we do, they didn't allow us on our connection bus to Paris, and we had to book a train ticket to get there tonight. Also they don't answer the phone and they put you on hold, I paid extra since I was calling roaming. read more

Terrible bus company!!! Your money will be better spent elsewhere. They sold my family 12 tickets from Prague to Budapest. They somehow forgot to mention that we had to bring our own child seat even though they knew that one of the passengers was one and a half years old. We ended up being escorted out of the bus by a rude driver and an even worse security guard. They refused to refund our money. We had to purchase a child seat to continue our travel. We lost four and a half hours waiting at the terminal. What a bunch of low lives. Do yourself a favor and stay away from Flixbus!!! read more

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We waited in the cold (with a kid) for our 7:15am momtclair-los angeles schedule not knowing their bus was delayed til 10am. I didnt know about the delay until I called their customer service, no notification through app or email. i asked to cancel all our trips because they ruined our schedule and asked for the refund, they promised me full refund because of the inconvenience and since it's the first time, but when i emailed their financial services they would give me what they promised. This is cheap, but this is such an unreliable and heartless company. They wouldnt even understand yoursituation and what happened and insisit on giving you a voucher even if you couldnt use it on where you live. This company ruined our trip and at the same time wouldnt make up for it. thumbs down for both the company and its employees who cant even understand the hassle they brought to the customer read more

Horrible customer service and you only have a small chance to get where you booked a ticket to go. I booked a ticket for my son to go from UCLA to San Diego. They bus never showed up and they never notified me. I called customer service and gave them all the details and the agent said he couldn't give me any details (if the bus was coming or not) because my name was not on the ticket. This is not private medical information I just need to know if your bus is coming or not. Could you imagine calling Southwest, Amtrak or any other form of transportation and not being able to know if they were onetime because you don't have a ticket. WTH! Anyway, the bus never showed and never contacted me. I asked for a refund and they said I could put in a complaint to finance and they would do an investigation and send a check....um what! Rant over, I will not be using this service! read more

How is Flixbus still operating considering the shockingly bad service they provide? Buses are ALWAYS late (i mean NEVER on time; connections are never met either), the phone advice is ridiculously misinformed and the bus drivers don't even try to do a good job. You're not worth it flixbus until you provide a service of reliability read more

Worst experience ever! You are better off paying the 10 extra dollars to ride with greyhound or ANY other transportation. This bus is the MOST unprofessional service you can ride with, there is a class action suit against them now because they left 25 passengers stranded and would not send another bus for us, nor would they provide a refund and another ride. They made that day hell for everyone. Their customer service is clearly based outside the country so they could really care less about the complaints you have, like them never even showing up to take a group of passengers home! read more

I booked a return from from Eindhoven to Bruges with Flixbus, thinking that it would be more convenient and less stressful than driving. However, that was a mistake. A few things to be aware of if you're considering booking Flixbus: 1) The bus can run extremely late, and they won't inform you of it accurately. From Eindhoven to Bruges, the bus arrived 30 minutes late, and on the way back, I received a text message from Flixbus saying that the bus would be 21 minutes late, but it ended up being an hour late. If I had known earlier, then I could have spent more time in the city rather than sitting at the bus stop for that hour. In the end, I arrived in Eindhoven 2 hours later than the time given by Flixbus. A journey that would have taken less than 2 hours by car, ended up taking nearly 5 hours. 2) Nothing works. The toilet wasn't working, the Wifi doesn't work outside of Germany, and the air conditioning was off for all but the final 30-40 minutes of a nearly 4-hour trip. It was hot and stuffy inside, as the outside temperature was 25-27 degrees C and extremely sunny. 3) Extremely unfriendly staff. The bus driver snapped at passengers who asked why we had to have a 45 minute stop at a remote gas station when the bus was already running 1.5 hours late. My guess is that it's a legal requirement, but an explanation to passengers who are understandably frustrated due to the long delays would have gone a long way to quelling rising tempers. Also, it would help to acknowledge the fact that the bus is running extremely late, and apologise on behalf of Flixbus, even though the driver isn't personally responsible for the lateness. In conclusion, whilst Flixbus is a great concept and appears to offer a convenient alternative to driving or trains, I would advise users to think twice before booking because they have a lot of issues to iron out. read more

Don't bother taking FlixBus in the U.S. Their buses will not show up to pick you up. This happened from Henderson, NV to Phoenix. The following week, this happened again from the Las Vegas strip to LA. There were about 20 people waiting for that bus that never came. Called customer service and they couldn't find the bus. I'm sure they run just fine in Germany since they've been operating there for a few years. In the U.S., they've been operating for a few weeks and they have unreliable bus partners. Save your time and money and book with another company instead. I've used Megabus on many occasions and they will pick you up on schedule. read more

I cannot recommend Flixbus if any punctuality is a requirement. I have traveled few times by myself with Flixbus. In addition, I have taken my friend by my car to the bus stop several times. On average the busses seem to be late at least 20-30 minutes and once the bus was late 1.5 hours. Many busses seem to be canceled too. I needed to go once to Airport and I tought that I could use Flixbus. A bad idea. 10 minutes before the estimated arrival time, I got a message from Flixbus that the bus is late 50 minutes. I needed to take a train in order to get to airport on time. I never got my money back from Flixbus. Although it is cheap, if you need to hurry, you might lose lots of time and money.. and miss your appointments. I will travel by trains in the future. read more

For Older travelers the Flixbus might provide a good alternative to trains when making shorter hops between cities in Europe. The cost per mile is approximately $.12-$.18 per mile. Distances longer than 4 to 6 hours in length are probably best served by flying. Entry Heights on trains are somewhat determined by platforms. The height variance can be enormous from country to country and even station to station. It can be quite a haul to get your luggage on and off the train depending on these factors. In general, train fares are slightly more expensive than FlixBus. For the most part flick buses use the central railroad station in the various cities that they serve. So getting to the departure point or arrival area is easy. One advantage of the bus is storing your luggage is underneath rather than having to haul it on to the train. Flick bus has an easy to use smart phone application that allows you to find routes and purchase tickets all on the smart phone. This is very convenient if you're going to be making several stops in Europe. It takes about five minutes to set up the application and provide a credit card. You can either print out a hard copy of the ticket or with the application the ticket is embedded and all you have to do to get on board the bus is show the driver the facsimile of the ticket and Bob's your uncle! You might also consider having a look at the phone based application called Rome2Rio for obtaining very quick alternative routes that you might be interested in. You can get an overview of pricing between FlixBus and airlines or even other slightly more interesting alternatives. Try it out, you might be surprised! The Flixbuses are relatively new, clean and the seating is very comfortable; probably comparable to most economy class plane seats. Maybe even a little better. Do keep in mind that the FlixBus is mainly application based. That means that when you arrive at your jump off point there will be no where to buy a ticket or anyone to communicate with. When the bus arrives the driver will scan your smart phone ticket and you will self store your luggage underneath the bus. This self store idea is probably the least appealing if you have very heavy or cumbersome pieces of luggage. The bus driver does not assist. Schedule departures and arrivals are kept reasonably tight and in most cases a 5 to 10 minute variance is all that you would experience. A wide range of people utilize the FlixBus. So you will encounter young people, old people and in between aged folks. On our several trips we did not encounter any children. Interesting. Free Wi-Fi is generally available. Sometimes however we encountered particular buses with technical problems. Probably an idea for a person to have a MiFi with them so that they can communicate anytime they want. A decent MiFi runs about US$50 on Amazon. Other than a few major capital cities, Most areas in Europe are easily accessible on a 3G MIFI. Team this device up with a Skype account and you can call virtually any phone in the world for two or three cents a minute. Sure beats some of the expensive phone company plans. This whole idea works well if you're going to be traveling for more than a week or two. You will need to get a Sim card with data only to operate a MiFi. These SIM cards run anywhere from five dollars to $10 for a monthly plan. Amazingly you really don't need a huge amount of data if you're going to just do some surfing and make a few phone calls. read more

I have the worst experience of my life with Flix bus. We travelled to Berlin with Flix train which was good but when we returned from there we had a booking with Flix bus. First of all because we were new to the city we had no idea where the Central bus station was. We were under the impression that it will be near to Berlin Hauptbahnhof as it is in Frankfurt. But it was 7 kms away from the Hauptbahnhof and the location was also not updated in the Flix bus app. It was saying that the location will be updated 15 minutes before the departure. Our bus was scheduled at 17:00CET on the 4th November 2018. However we had to reach the place 15 minutes before. By paying extra taxi cost we managed to reach the Central bus station at 17:00CET but because of the misbehavior of the person at Information Desk we missed our bus and we had to pay extra amount for another booking at Flix bus. This new booking caused us lot of discomfort in terms of money and travel because the journey had a HALT and we had to wait for 3 hours at "Neuenburg" and we reached Frankfurt in the morning at 07:00 in the morning which caused us in one business day lost as it was a "Monday". It was just a matter of providing us with the right information by the service center executive but he chose to haraas us with his behavior. He could have informed us with the location of the bus because the bus was still in the Central bus station when we reached there. He was the reason we were unable to board our bus or may be he has sold the tickets to some other people and he didn't wanted us to board the bus. "MONETARY GAIN TO FLIX BUS--LOSS TO CUSTOMERS" Receipt no: 1014933328 New Receipt no: 1016263752 Date: 04-11-2018 Time: 17:00 Location: Berlin ZOB-Frankfurt(Main) Hauptbahnhof read more

This is the worst bus trip I have ever been on!!! I don't care how cheap it is!! On this trip to Paris from London & it's a pretty full bus of at least 50 people. There is no air on this bus & sitting in the back, I feel like cattle stuck all in 1 tiny spot. No air to breathe. Asked the bus driver to give us air. He says it's broken. Asked the bus driver for drinks they offer to sell to us. Doesn't have that for us either. This is a looooong bus trip & yes we have stops, but this is unacceptable. Save yourselves & book with another bus line!!! read more

Currently (March 2nd, 2020) on the 4:15 PM Flixbus from Ft. Lauderdale to Orlando. 1. Our driver was approximately 20 minutes late to pick us up. No explanation was given. 2. The bus was unusually warm inside and it did not appear the air conditioning was working sufficiently. Approximately an hour and a half into our trip, a young man who appeared to be in his early thirties requested to be let off of the bus due to feeling ill. He appeared hot and it wouldn't surprise me at all if the temperature on the bus had something to do with it. Our driver pulled off of I95 south of 714 and the passenger exited the bus. At this point the driver informed all passengers aboard that he would be dismounting the bus to "check on" the ill passenger, who at this point had made his way into the covered area of the truck rest stop we had pulled into. 3. Upon exiting the bus, the driver closed the door behind, effectively locking us inside of the bus. Bear in mind that the bus has already been uncomfortably warm for the past 90 minutes or so and the driver failed to give us any idea how long it would be before he returned from checking on the patient who had taken ill. 4. Myself and 3 other patients aboard attempted to exit the vehicle to purchase water from the rest station. Upon realizing the door was locked, we decide to wait for the driver to return instead of returning to our seats. Once he returned (appx 5 minutes later), we explained to the driver that we needed water. One female passenger to my immediate right stated no less than four separate times that she "needed water". We explained that it did not feel as if the AC was on at all, and that we were concerned about continuing the trip in this fashion. All of our concerns were dismissed. The driver kept repeating that no passengers were allowed to leave the bus and that the only reason we stopped in the first place was because of the sick passenger. Exasperated, the female passenger asked when would she be able to purchase water if not right then. The driver stated dryly "When you get to Orlando". 5. We are currently en route to Orlando. No plans to stop for water, despite repeated requests. The temperature in the bus has improved slightly due to the sun setting. So disappointed in the customer service (or lack thereof) provided to us this evening. Through it all, this particular driver has maintained an argumentative attitude and shown a shocking degree of unprofessionalism. I hope that using the information I have provided you are able to identify this specific driver and take necessary action. None of us currently riding this bus will benefit of course, but there is no reason for anybody else to have to sit here and tolerate this laughably bad experience. This will be my last time taking a Flixbus and I'll make sure to share my experience with everyone I know. read more

I'm a tourist from Hong Kong. This is the worse experience I ever had: The trip was scheduled Venice 20:25 to Milan 23:55 Milan 03:30 to Nice 08:00 I was arrived 30mins earlier than the departure time at Venice. Finally arrived at Milan, it was a cold, outdoor place. And I have noticed there are a 2hours delay, and we can do nothing but sitting on the bus station to wait for the bus. The bus came eventually at 05:30, I'm already missing 2hrs of my trip, after passing Genoa. The bus had some issue about the engine and stop for almost 3 extra hour on the highway.it was Already 8:47am I was keep expecting there are a bus coming to pick up us, but nothing happened!! The bus driver keep telling us the another bus are coming to pick us, we want to know when will it come, but he said.he don't know. Then the repair truck came and we thought the bus will be fixed, but they only took our BUS out of the highway to another location. Again, the driver telling us the another bus is coming but don't know how long it takes. We finally arrive at Destination at 6:00pm, which is 10hr delay, we lost our whole day trip. We missed our hotel check-in time, we miss some Spot we planned to go, we need to pay extra fee for Transportation. After we back to Hong Kong, I try to let FlixBus to know how disappointed and upset we are. They reply very slow, it takes a week for each email reply, feel like they don't care about their customer. We mentioned that we are tourist, but end up they offered us a free ride. The matter is we would not go to Europe that frequently, This is how they offer us for ruining our trip. For others who want to travel by Bus, please pay attention to this company - Flixbus. read more

We had a bachelor party scheduled for New York booked 3 weeks before and out of nowhere they cancel it. And we had to go and do extra work for the refund. Now we have to pay triple to book something last minute. Terrible! Terrible!! Terrible!!! read more

Our trip to Halle was great, a great driver was there to board us and drive well. The trip from Halle was from hell. The driver was condescending and told us we didn't have front seats. Our tickets begged to differ. He told us we got lucky. Um. Ok. He then proceeded to talk the entire ride with his colleague, loudly, and on and on and on. He was texting on WhatsApp. Super safe. He told us we couldn't eat right before the audio played saying that they would be selling food and drinks. So we can buy them and eat them later? They didn't sell though. He and his colleague could eat all they wanted though. Food trash from the previous ride in our seats. Nice. read more

I would like to warn all the other passengers for a very unpleasant and I believe unacceptable situation which took place on my trip from Nice airport (18:45) to Turin (22:40), line 404. First, despite the Covid-19 regulations, no temperature check was performed on the passengers. After leaving Nice, I noticed that more than half of the passengers wasn't wearing any mask. I decided to notify one of the drivers, which was also not wearing any mask himself. I got the most rude and threatening answer: he told me he doesn't have to make sure about anything and that I had to go back "at my fuc**ng place" (cit.) (for clarity, I am a 28 yo woman 1.58 m tall, not a 2 m tall bodyguard!). So I did, since I was very scared about his aggressiveness. Since I was sitting in second raw, I heard he called his "operative center" and warned I was probably going to complain with Flixbus, and called me "a little annoying lady". I also heard him reporting to his colleague that his operative center answered that "if I wanted to travel safely I had to rent a fuc**ng car" (cit.). As if it wasn't enough, he came back to me telling that if I dared to take pictures or videos, he would report me to the police, and kept calling me "you little lady (signorina)" laughing. I felt terribly unsafe and in danger, so much that a friend of mine which I was texting decided to notify the police and warn them. No intervention from the police was needed, but I am fairly sure this situation is not compliant with Flixbus policy and with both italian and french regulation for Covid-19 protection. When I notified the Flixbus Customer Service the day after, I got a almost automatic answer of excuses and they truly gave me the impression they are not going to do anything for it, they simply invited me to go back travelling with Flixbus so that I could change my mind. They also refused to refund my ticket. I was very commonly travelling with Flixbus, but from now on they will not see a cent from my anymore. read more

Hello. In Lisbon it was very confusing to find the station because the print out of the ticket said the bus was meeting a 20 minute walk from the bus station. And the ticket said it could be at either or platform. Confusing! I know it's a fairly new company but I was very displeased. 10:15 PM departure ended up being 1 AM. They said there was an accident and they needed to change buses. I understand that. I was sent a text that I was going to be picked up in a white bus. But the regular bus came. It was very confusing to everyone in the termina, chaos continued. It was exhausting. Although, The Buses were very clean and very safe. I Got to my destination but almost bought a ticket for the Next day bus and a hotel for the night... Ridiculous I am not recommending them. read more

They say with wifi, it's false... they were late and there was no toilet in the bus (also they say they have). Worse company to travel

The worst bus trip I have ever had, compared with buses in Africa, India, the USA, Australia. This bus was truely a nightmare. The heating was on full blast the entire twenty hours trip which sounds small but we also we're not allowed to stop to get water. This was a serious situation, hot dry temperatures around 32 in the bus and no water for close to twenty hour is very serious. I strongly advise paying the extra for a share car or plane. Really not worth the distress read more

My luggage was lost on the bus, I told the bus driver and he yelled at me. Next I contacted customer service (about 10 times now), eventually they agreed to refund me. Then I gave them my bank details and they never contacted me again, I've emailed 3-4 times since. Avoid if possible! read more

Ignoring the low quality of this app, their customer service is terrible! Charged me an extra 80€ for a bus trip and they still haven't gotten back to me (3 weeks later). When I call they simply say there's nothing they can do and are unwilling to transfer me to a representative with any actual ability at solving my situation. Do not recommend to anyone! Pay 2 more euros and use a decent company. read more