worst consumer service I've ever experienced. I booked a trip from NY to Boston. two hours later they canceled the trip for no reason. I asked for a refund of the amount and they only refunded the value of the ticket, with no fees applied. Unfair because I was not the one who canceled, in addition to the service being very bad, the person who spoke to me first guaranteed me 100% of the refund and then simply said that they would not refund. This company is a joke. read more

Just be aware on some route even though you reserved seats in advanced and it shows your seats numbers on your ticket Once you get on the bus they tell you that is no reservations seats on that bus. And there is nothing we can do about it . So if you travel with kids just be aware. If I know reserved seats doesn't really mean Reserved I had chosen different bus so my kids can stay by my side. read more

Terrible customer service. I wish they would help me with my simple refund on a glitch caused by their app, but they refuse to help. Go with another bus company that has their act together and cares about their customers and not just money. read more

I notice that I booked the wrong date for the trip. The trip was scheduled to leave 1 minute prior to purchase. I was unble to cancel and trade the ticket. No way of contacting anyone to fix the issue. No customer service. read more

Flixbus in USA California route! Horrible Horrible business! Not honest customer service! flat tire turned into a cancel bus after 3-1/2 hours waiting promise many times to send an email with update and zero emails just promises.. 115 degrees hot waiting in the city bus stop! Will never ever buy nor recomend this company unless ur desperately needed because you have no choice or in a tight budget. Refund took a week to get after haggling many calls! This is a scam company! Don't waste your time nor money they will do just that to you! Rip offs! read more

I scheduled my bus tickets many weeks in advance. I arrived at the bus station 15 minutes in advance, as they advised. I waiting for hours and no bus. I called many times but customer service would hang up on me. Finally got through and they said I missed the bus and that it left on time. I said that was impossible because they confirmed I was at the correct location and I certainly did not miss the bus, and the FlixBus app said it was delayed. The delays kept getting pushed back until the bus itself completely disappeared on the app. read more

I bought bus tickets in April to travel from Copenhagen to Billund Legoland Denmark for 13 people. They just informed me that they had to chance my bus schedule so now we leave Legoland before we even arrive: "Vi kan af driftsmæssige årsager desværre ikke længere tilbyde dig den rejse, du har booket #1033785341. Det beklager vi dybt. For at du kan nå dit rejsemål, har vi ombooket dig til en alternativ rejse #1043561736. And then they sent me a voucher for what?? So I can do what?? Please reimburse my $406.31 or get me back my scheduled upcoming trip for July 17-18, 2019. And by the way there is no "customer service" read more

Cancelled my trip without notification. Stranded in Vegas on a Friday morning in June heat not a pleasant experience. No communication from Flixbus in relation to the cancellation and no alternative plans to accommodate stranded passengers. Will be avoiding them from now on, prefer to pay the few extra bucks for Greyhound, at least they won't leave you stranded with no notification or explanation. read more

Do not use this company! Plenty of people have told me how FlixBus service never gave them any refund. The same thing happened to me. They gave me the wrong departure place and I was obliged to buy a new ticket, but with no refund. I wrote at least 5 letters of complaints, called, emailed and no concrete answer, just generic messages... Shame. read more

If your travel plans through Europe involve bus travel, you'd be advised NOT TO USE Flix Bus. Unless you want to sit in a bus that promises 3 hour direct travel but makes abrupt stops for passengers, thus extending the travel time. A bus with no wifi. Who can sit for 4 hours or more with no wifi. A bus that changes signage and doesn't adequately inform its passengers. A bus where you pay driver cash and get no receipt. Unless you want all that and more, oh, no bathroom, then, please use them and be inconvenienced. To top it off, I tried to resolve these issues with them online like a good social media activist, I went through Twitter. They contacted me and sought more information. Apparently at 4:53pm they sent me a text advising me that my scheduled bus would not contain the FlixBus logo. 4:53, 7 mins before the scheduled time of departure, how convenient. However, I didn't receive this text, and started to believe it was never sent. I receive alerts from my bank in Nigeria, and other non pertinent texts but not this so called text from Flix Bus that they supposedly sent. In between my discussions with their social media customer service person, he/she proceeded to block me after telling me there was nothing that could be done in regards to my missing the bus, or getting me a receipt to account for my expenses made abroad. what kind of business are you running when you can't offer customers receipts or refunds for your shabby notification methods. Plus, now wifi and no bathroom is no huge sell either. read more

I am writing this review from a train that I had to take instead of a FlixBus because FlixBus messed up our plan severely. Our bus to San Diego was supposed to depart from Downtown LA at 1:40pm. 30 minutes after this time, we tried to find the bus status on the FlixBus app, but the bus's location and status were unavailable. We tried calling customer service just to be sent to a prerecorded German message that repeated itself for 45 minutes. At 2:40pm, a kind driver from another bus called and said that the driver would be there in a half an hour (3:10pm). At 3:50pm, my boyfriend and I gave up on Flixbus and bought expensive last minute tickets for the train. I understand that Flixbus is just starting out in the US (I personally have used Flixbus in Europe many times with no issues), but LA traffic is known to be an issue, and a greater-than 2 hour delay for a bus with no communication from the company is absolutely ridiculous. My boyfriend and I think that it is fair that our bus tickets are refunded, and do not think it is unreasonable to ask FlixBus to award us the value equivalent to the train tickets to our destination that we were forced to buy. I have really enjoyed FlixBus in the past, but as it is now, I am not planning on using FlixBus again until some major improvements to the bus routes and/or customer service are made. read more

Do not travel with Flixbus. We have used Flixbus across Europe cheaply with no real issues, so we booked a trip from San Diego to Tuscon. We arrived 45 minutes before the bus was scheduled to arrive but it never came. We waited there over 2 hours, during which time we called support 5 times. They were unaware of the status of the bus, and promised to call back each time within 10 minutes. None of the reps ever called back. The app didn't have the status or location of the bus either. After messaging the Facebook page, they informed us that the bus never ran! We were never notified or updated on that fact, despite the fact that we called them directly several times. This left us scrambling for last minute travel arrangements. Now we are trying to get a refund, but the refund department says that they cannot confirm that the bus didn't run (conveniently). They can't confirm that it did run either, interesting. Do they even have buses? They don't seem to know. It's just a dysfunctional, disorganized company, at least the US arm is. Phone and email support is extremely unhelpful. Cannot recommend them to anybody at this time. Stay away. read more

Terrible customer services, cancel buses without notice. Never refunded the canceled trip, absolutely horrible.

WORST COMPANY EVER. Just don't use it unless you wanna be left in the bus stop forever, in the cold, lose your appointments and get no refund at all. They just DON'T CARE. read more

Left late, arrived late, made a couple of unannounced stops on the way. The New York departure area is very poorly signed and there's no communication with travellers when they delay buses. Would be very helpful to have a dedicated person on site to communicate changes in schedule and organize the passengers waiting for their buses. Some passengers in front of us tried to ask when the delayed bus would leave - they were polite, but the driver yelled at them, and my partner and I moved away from the bus because it seemed like it might escalate. The bus was clean and the WiFi worked... But in my experience, other bus companies will get you from city to city with less hassle! read more

FlixBus has the worst customer service I have ever experienced. However, in Germany you don't have much of a choice if you want a cheaper travel option. The only good point is the price - if there was any real competition I'd never use them again. read more

I will share my opinion about this "wonderfull company"! I used the services of Flixbus when driving from Prague to Krakow. The trip was generally normal. But at the Katowice station, I got off the bus (to warm up). I came to the timetable where the bus was parked. And saw that it must leave a station at 6:30 p.m. It was 6:10 p.m. Time plays an important role here. I realized that I have time to go to the store at the train station. And when I got from there at 6:15 p.m., I saw that the bus was already gone! The driver does not matter about schedule and what you need to check the passengers! And left me in a strange city, without things or documents! But that's okay, because this story has 3 stages! I even drew a separate conclusion at the end, for those who don't want to read it all. Stage two. When I got to Krakow, I went to the company's office and told myself what had happened. The manager listened to me (by the way, it's the only sane person in this story). He said the driver was at the bus station but already leaved. He called the driver and told them about the incident. And he said in response that it is terrible and that we will surely solve this problem. No!!! It was sarcasm. He laughed and said I'll be in two days. Besides, Krakow for me is also a city in which I have nothing and also no acquaintances! Level three. I wrought a letter to support. They didn't care either. And my letter went unanswered for almost 2 days. Later, I also wrote to the company's manager in a live chat. He checked and replied that my application and the truth were received and of course we will answer it as soon as possible. I must say that more than a week has passed and "as soon as possible" has not come !! I. E. to my application so far and has not responded. I also had to stay another day because the second manager in the office refused to call the colleague and check the information when I returned. He made me wait another day. And it turned out he was wrong. When I wrote to the company for the second time, I promised the manager that if my application is not answered in 2 days, I will write on all platforms where I can find Flixbus company. But that didn't embarrass him either. And my parents taught me that promises must be kept. Fortunately for the company, I only know 4 languages ​​and I don't have a lot of time. But a promise is a promise. Result: I lost 3 days with no things and no documents in a strange city, the driver even made fun of this fact, the company's managers are not interested in such cases (attention, there was an adequate manager in the story). read more

Deceitful company - Avoid Review of FlixBus Pending review Google Translation I bought a ticket which on their timetable looked like an overnight trip to my destination. Directly after I booked, it was clear that this was a 2-day trip. The 2 dates travel weren't stated anywhere before that. (Deceitful) I immediately called customer service to regret my buy and to get my money back, all within 1 minute of booking the trip. As you can imagine, it was not possible to regret your buy and get my money back. If you cancel through their app, you get bus credit and a real refund is not possible after you do this! (extremely shady) Luckily I contacted customer service and they told me I had to go through the "refund process" where they require the following information ( quite ridiculous) - As verification, the following documents suffice: Written confirmation of employer that you were not able to use the ticket for professional reasons Receipts (e.g. plane ticket, hotel invoice) that show that you were not at the bus stop at the time of departure Declaration on oath that you did not use the ticket Declaration on oath of a third party that you did not use the ticket Evidence of any kind showing that you did not use the bus ticket I couldn't do any of this on-site, as I wanted to cancel and get my money back right away. Why is evidence necessary, there is a reason they scan tickets when you get on board right? What is the reason for it otherwise? They just complicate everything purposefully to make you either quit the refund process or make you take their bus credit. BOYCOTT! read more

I had to travel from San Diego to Las Vegas this holiday season. I researched my options and chose to take a flixbus on a Friday afternoon, 3:10pm departure. For two reasons: 1- it's the cheapest option out there. 2- They offered a 'direct route' After reading all the reviews from other customers, I had my doubts. I even made backup plans in case the bus didn't show up at all, which I had read in another review. Friday afternoon rolled around and I was rushing to get to the departure site, Mission Valley. Traffic was crazy and I thought no way is a large bus going to make it here on time. Guess what? The bus rolled up nearly on time and the trip was surprisingly really smooth. It was suppose to be a 'direct route', but no flixbus is ever going 6+ hours without stopping. We stopped twice and both stops were very quick. The third stop was 15 minutes in length before we made the long haul to Las Vegas. The bus was scheduled to arrive at Caesar's Palace at 9:25pm and it arrived at 10:15pm. I was really pleased. It's a difficult time of the day and their are a lot of cars. The bus driver did a great job all the way around. read more

DO NOT USE FLIX BUS...EVER!!! The cheap prices are not worth this experience... If 0 stars was an option, that would be my rating. Booked a ticket from LA to Las Vegas and the bus was 4 hours late! 4 WHOLE HOURS!!! After calling customer service several times, all they could tell me was, "it must be stuck in traffic." Impossible. After waiting about 3 hours, customer service literally had no answers for anyone. I was told several times, "the bus is on the highway but we don't know where it is and can't provide an estimated arrival time. When the bus finally arrived, we were asked to MANUALLY WRITE OUR NAMES IN A NOTEBOOK?! They didn't even bother to look at our tickets - anyone could have boarded the bus! On top of that, it wasn't a Flix Bus...Just a regular bus...No Wi-Fi, and no power outlets, which everyone needed after waiting hours and wasting our phone batteries calling customer service and checking the app for updates. When we got on the bus, other passengers who were already seated from a previous stop were shaking their heads. They were only just picked up. They waited 3 hours. 3 HOURS! So where was the traffic between stops I was told about?! They even said that the driver was driving around before finding us and they literally had to use their Google maps app to help the driver AND help him back up after almost getting into an accident! After hearing that, I wanted to reach for a seat belt just to be safe, but of course, there weren't any! Puntuality, honesty and safety clearly aren't important to Flix Bus! DO NOT LET THE CHEAP PRICES FOOL YOU!!! Avoid the headache and book with a more trustworthy company!! read more

I used Flixbus three times, once in Italy, and it was a good experience overall, and twice between the Czech Republic and Germany. In both cases here they were delayed more than 2 hours, while other carriers were running regularly. The reason why I will never choose Flixbus again, though, is that they often show that your payment is refused, when they actually charge you. I payed for my tickets twice thanks to this game. Their customer support is non existent - their lines would ring forever, and complaints sent through their online form don't even receive a confirm of reception. read more

FlixBus: Not even a bad company. They took my money and provided no service. It supposed to be a trip from San Francisco to LA on July 24 at 5:40PM, but the bus never showed up. No ride and no refund! Their customer service is totally useless. They don't even create a ticket to track your case. Every time you call them you need to explain your case from the beginning. It is outrageous! read more

Took a trip from Wiesbaden to Munich, and the return trip, as well. It was late both times. Wiesbaden is not the starting point of the route, and the bus was at least 30min late. By the time I got to Munich, which is the end point, it was very late. On the return trip, bus left Munich on time, but somehow, we ended up being late to Wiesbaden. Someone really needs to correct the scheduling. I had no issues with the drivers. No issues with the bus, generally. Paper towels were gone somewhere between midway to the end of the trip. There were still rolls of toilet paper, but since they sit on the counter, end up getting wet during the ride. Wifi signal was weak when I sat near the back, but it could have been a coincidence. The price was very good, but because the schedule cannot be relied upon, next time, I will take the ICE or the S-Bahn. I suppose it depends on the situation, but I ended up losing an evening in Munich because of the late arrival. Flixbus: for those who don't care about time. read more

I would give flixbus zero stars if I could. I traveled from vegas to california. The bathroom was locked throughout the entire ride. It took a while to get the driver to know because I could only communicate with the assistant driver and she was asleep most of the ride! So we later stopped at the rest area nearly 2 hours later, where I thought we were going to get food and relieve ourselves for a bit. We didn't. The first male driver told us that he was leaving and another woman driver was taking over and if we got off the bus its are fault if she left us. Now I have a bladder problem and felt like I was going to explode from not being able to pee. Also light headed because I had no food and thought I would be able to get some. So I kindly asked the female driver and others did as well. If we could just have a minute to pee before we took off and she told me no! I was so surprised at how I was treated she even left a poor lady who didn't speak english and didn't know what was going on. We asked her to wait and she refused. I was so disappointed and still am because I reached out to flixbus by filing a complaint online and they still haven't got in contact with me about what happened. This was almost 2 weeks ago! read more

DO NOT RECOMMEND! I took FlixBus from Houston to Dallas. The departure bus showed up two hours late. My return trip was cancelled the morning of departure which left me finding transportation back to Houston. The price is not worth the hassle. Any other option is better than FlixBus. read more

Their prices are good so I pre-booked a trip from the airport to my home town. Unfortunately, my flight was very, very delayed and instead of arriving in the morning, I ended up being scheduled to arrive early evening. When I called FlixBus to rebook the time (same destination), I was told they charge a $60 cancelation fee and that I would have to buy a new ticket... So in essence, if I wanted to travel with FlixBus, I would have to buy two complete tickets... No wonder they can keep their prices down... read more

Showed up to the address shown but the bus never showed. I called but they kept saying the bus was there but left 4 minutes early. I was there over half an hour before departure and there were ZERO buses at the location. I know I was at the correct location because later buses arrived and waited prior to their departure. I don't like being lied to. Must say the bus drivers are very friendly. No qualms with them. The buses are relatively clean. read more

I have taken a Flixbus from Milan to Austria and another one from a small little town in France to Paris (3 hour drive). The bus was brand new, ample of space with refreshments to buy onboard. With the bus itself I am very impressed. I would have given 5 stars. Felt like first class. The bus driver to Austria was nice enough, struggled a bit with his English but tried at least. (English is my second language also). However the bus driver in France could not...or rather refused to speak English to me. In fact, when I kindly asked him a question he rudely asked me to repeat it in French. After I told him unfortunately I can't speak French, he treated me with disgust and mumbled things in French when he looked at me. He refused to scan my ticket, helping the men behind me, making me wait in the cold, till last, even though I was one of the first in line. He deliberately went out of his way to show me, because I speak English ( unknowing to him not even my mother tongue), I am not welcome on this bus. He also knew I'm a pregnant woman. ( I reported this bus driver however Flixbus send me no apologies, only an email with a voucher attach for a free bus drive....that expired that same day I was actually traveling) I would suggest if you can not speak French to rather not make use of their services in France.... read more

This review is for the LA to Palm Springs round trip Flixbus. Pros: It was $14.99 each way. It arrived on time and both trips were exactly 2 hours. Quite a feat for a Friday evening and a Sunday afternoon. Seats are comfy with USB and plugs at every seat The bus is clean, modern and well maintained. Our bus driver for the trip, Kevin, was super nice and professional. Cons: The free Wifi is only for emails/social media. No streaming movies or music. I really enjoyed both trips and will definitely book my next trip to Palm Springs with Flixbus. read more

The bus was delayed by 4 hours and many of the other customers left before it even arrived (4 hours late). I gave them my ticket, but they said it was for a previous bus, wouldn't let me on and said my ticket was invalid, I also called customer service on the spot and they said I couldn't purchase a ticket over the phone or in person. If you're in the Baltimore area, and you want to get to your destination on time, take the train. Amtrak is more reliable. read more

Flixbus lost my bag and refuses to pay for its contents. That was due to their irresponsible careless managing of luggage (and passengers) This was 5 months ago. At first I was awfully treated by their employees. Two of them actually told me ït's not my problem". After that was totally ignored no answers, nothing. Then, they made me come up with the receipts of the lost Items. For the receipts I could find (around 50% of what I had), they reduced the values almost by half, even though my stuff was 1year 4months old (they applied a ridiculous 3-year depreciation). Now all they say they will pay (around 1/4 of what they owe me) out of "good-will" I have no words to describe all that Flixbus made me go through, and how much frustration I had to endure so far. PLEASE don't support this company, do not travel with them! One more thing, I just met another person who is going through the exact same thing, it seems to be their operating procedure. read more

This is highly recommended then greyhound hands down. Best bus service there. I had nothing but bad experiences with greyhound so I had to do a switch. read more

I had a trip from Berlin to Stockholm, with a connection in Gothenburg. They left me in Gothenburg, expecting me to stay at the station for 8 hours overnight, because the driver decided to take a 30 minute break, which caused me to miss the last connection of the night. Customer service is the worst I have EVER experienced. They refuse to refund me, even though I couldn't get to my destination in a timely manner. They ask you to pay for your own accommodations and you have to pray to God they'll refund that, but good luck. They want your money and don't give a damn about you. I had to call a friend to drive three hours to pick me up and take me Stockholm. What a ripoff. NEVER use flixbus. read more

Recently, I had a nightmarish experience while traveling from Frankfurt to Paris on Flix Bus. After getting out of the bathroom at the rest stop, I found out that the bus left without me. Apparently flix bus drivers do not check if the passengers returned before departing. After waiting for approximately 1 hour not knowing how to return home, another flix bus headed to Paris made its stop at the rest stop, so I explained the situation and showed the original ticket to the driver and asked him if he would put me on his bus. He then sneered at me and told me that he is not a taxi driver. I have explained that the original driver left me at the rest stop, but he just went to the bathroom, leaving me outside in the rain at 5am for 10 minutes. I was desperate to catch a flight out of Paris that day, and since he was not interested in helping me, I told him I would offer him cash if he can take me in one of the empty seats in his bus. He then asked how much I will give him and when I offered 20 euro, he laughed and told me that he will not help me. After much begging, he called the flix bus office and after speaking to them, agreed to take me. Driver's name is Meric Podravski and the bus' license plate is DDUM 1627. This was an unacceptable experience to myself and to many other future customers as well I believe. I am writing this to help travellers in Europe make informed decisions when choosing their modes of transportarion. This does not seem like an isolated incident as there were two drivers on the bus and the other driver did not seem much interested in helping me as well. Hope other people can avoid such a nightmarish experience that I had to go through thanks to flix bus' unprofessional and incompetent drivers. I was only expecting basic service to get me from point a to point b, but even that proved to be a big challenge with flix bus. read more

Referring to the European service, especially Germany. FlixBus is honestly the worst travel service I have ever used. The only consistencies are the late departures, over-sold seats, blatant misinformation regarding onboard wifi and power, rip off and unenforced seat reservation system and horrible refund policy that is tantamount to theft. The same goes for FlixTrain. Do not use this service if you ever want to make it somewhere on time, or in a good mood. read more

Vienna - Bratislava My friends and I had to get to Bratislava Airport on June 14. Apparently, the bus was overbooked. One week before the trip a few friends got emails stating that their bus was rescheduled. After they called the office they've been put back on the same bus. I double checked my email during the week - nothing, I guess I was "lucky". On the departure day my ticket could not be scanned. The girl with the same problem checked her email - she got an email at 7 a.m. (I did, too). Hotline didn't even pick up. If it wasn't for the driver who let another 2 people in (the girl and me), I would have missed the flight and the whole trip. We weren't the only two people with that problem. At least 6 people had to wait for the next bus. I hope they weren't heading to the airport, though... read more

Worst bus service in Europe-travel at own risk! We took line 801 from Bruxelle-Midi to Paris Bercy Seine and it was a nightmare. So many things went wrong, Im sure other routes have similar problems. Our bus was cancelled even though 40 passengers had tickets. Replacment bus was malfunctioning and broke down in 30 min. Driver and customer service were rude, unapologetic and uninformed. Even after bus was running 2 hrs late on a 3.5 hr journey, driver insisted on taking a 30 min break for "persobal reasons". Wifi wad not working on any of the buses. Many passengers shared similar experiences on other Flixbus routes. I had used Flixbus 3 times before and was late on avg 30 min. But this experience was so bad, I am forced to give up using Fluxbus. read more

Terrible company. I was supposed to travel from Brussels to Eindhoven to catch a flight. The bus was one hour late to departure without any explanation. They just sent a SMS informing of the delay at the scheduled time of departure. I called costumer service. It took forever to be answered. No appropriate solution was given. Even though I later spent money on a Uber to try and reach the airport, it was already too late. I lost my flight and ended up wasting a lot of money on a new plane ticket and a hotel night. Plus, there was no wifi available during the trip and the driving was quite bad involving going over sidewalks and almost crashing into other vehicules. read more

I had a flight delay that resulted in needing to cancel my Flixbus booking. The customer service representative on the phone said no problem, just cancel the booking--you'll be given a voucher, and I'll go ahead and process a refund for your voucher. Weeks went by and I still hadn't received the refund. So I actually tried to use the voucher on another Flixbus booking, but it said it was invalid. I assumed that's because the refund was still being processed. Well, long story short. The refund was never delivered, and despite on-going communication with other customer service representatives, they are refusing to honor the refund. The worst part is that I would have used the voucher during my trip already, but now the trip is over and I'm stuck with this voucher that I don't want. Also, customer service told me 20 different things every time I called. They were never consistent and always difficult to reach-- 30+ waiting times on the phone and days between emails. I will never use this company again and would not recommend it!! read more

They sent me a review and got my departure time wrong, that should tell you something about their service. The info online and the reality oculd not be more different. I was going from DC to NYC. The website says 4 hours to Allen street, and 4.5 hours to Penn Station location. The reality is that they stopped in Baltimore first and then at the PENN Station location -- what was that logic? And there is no row and seat number on that bus. On the way back it was a disaster. The 3:30pm bus departing from Penn Station did not show up until 3:50pm, when most of us had stood there for nearly one hour. (BTW, the website says the stop is at the corner of 33rd & 7th and we know there are 4 possible locations of any intersection.) There was a big accident on the highway, so we didn't make it to DC until 11:10pm. Yeah, you got what you paid for. read more