My sister booked a ticket from Las Vegas to Anaheim. We got to the Anaheim station and discovered there was no FlixBus bus arriving there. The station had canceled all FlixBus services the week before. My sister was already IN TRANSIT ON THEIR BUS. I called customer service (assume in Germany) and was assured her bus was indeed coming to the Anaheim address that night. No. No. No. Instead they took her to Los Angeles and dumped her out onto a deserted back street right outside THE CITY JAIL. She pleaded to be allowed onto their connecting bus for San Diego and dropped off anywhere in Orange County along the way. Which was much closer to her ticketed destination as that San Diego bus passes right through Orange county. They refused. So: She sat terrified and shivering in the back alley dregs of L.A., surrounded by vagrants as we raced over fifty miles to find and retrieve her from that FlixBus debacle. Her and I have been making the Anaheim-Las Vegas run between our homes for years via the (always stellar) Lux Bus. She though she'd give the new FlixBus a try. How bad could it be? As we were heading back home with her, she got an update on her phone asking how much she enjoyed her trip to Anaheim with them. They still had no clue. FlixBus? FlixBus? I'm usually a lady but pardon me please while I spit on the ground. read more

My trip was from New Orleans to San Antonio. It was a night trip. We left on time. I honestly thought it was a nonstop but i did not read the itinerary. We stopped in Baton Rouge, A truckstop outside of lake charles to switch drivers, Houston, and San Antonio. Cons- the wifi. It was not connecting to my laptop or phone. My phone was off so it made my ride boring. pros- cheap,night trip is quicker than day trips. read more

I used to love using the Flixbus it's very affordable and convenient. However this last trip was ridiculous. On the way to my destination the bus driver that was picking us up didn't even want to open the bus for us to put our luggage in the cargo space so we had to load the bus with all of our luggage. Then she proceeded to be on a personal call for almost the whole ride and the bus broke down on the freeway. I sat in the front of the bus because I am traveling with a kid an for connivence loading and unloading when the machanic arrived he was checking on the bus an informed the driver she had ran out of gas. All of this was just on the way to get to my destination. Now on the way to come home I did not receive any emails or text notifications about my bus we arrived at 8am to wait for the bus to arrive at 8:15 am upon arrival the stop is on a busy street an homeless we're asleep by the stop. The bus came at 8:14 so we then proceeded to get out of the car an the bus blows by didn't stop or slow down. When I called to tell customer service what had happen they then proceeded to te me that the bus had already left, I said im aware hence the reason for my call! So here we are stranded. read more

12/21/21 7:15p.m. DC to Atlanta FLIX bus on time. Maybe two hours into the trip the bus started having mechanical problems. The driver continued to drive trying to get to a safe place to get off the road. Costumers upset because driver was on the phone.. He was on the phone calling for help. More costumers became upset. But thank God there was a second driver there to desculate the situation. The driver pulled over to a truck stop to check out the situation. It was deemed safe to continue at a lower speed until help arrives. Well the driver did an awesome job getting everyone safely to their ticket destinations. May have been hours late but the most important to me was positive communication from both drivers and safety. They are to be commended for their service. Great drivers. read more

FLIXBUS...... EPIC FAILURE...... Simple trip.... San Diego to LA and back...... not one leg of the journey booked ever occurred.....no reliability whatsoever, rude caustic nasty ground employees that have no concern about leaving passengers stranded at 1130pm and customer service is handled from...... somewhere in the European Alps. Seriously. Avoid at all cost!!!! You're $14 round trip will cost you $200 to actually accomplish. Bus is more appropriate. These guys make the DMV look efficient! read more

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We paid for assigned and multiple seats to have more space. Seats were taken when we got on the bus and bus driver responded with "So what?" There was a commotion on the bus with another dispute as well about seats. Someone also smoked weed on the bus and you can smell it. Basically, the seats reservation process for flixbus is "broken". Those who board the bus at an earlier stop or first may not be willing to move. We took it from University of Arizona to University of Calfornia in Riverside. read more

Use any other bus company. I did not have a good experience with them whatsoever! My sister and I were booked for a trip from Houston TX to Dallas TX and the bus never came! It was booked for 5:35, but we arrived for it at 5:15. When I called, they said the bus came at 5:55 then when I called again they said the bus came at 5:25. Both untrue. One of the passengers had been waiting outside since 4! I spent a total of $90 on ubers, then $66 on this bus company. I told them I needed to be refunded and to be booked on the next bus and they told me that it was not possible. I then asked to speak to a supervisor, they told me again that it was not possible. All my efforts were pointless. I wish I just used Megabus to be honest. Heed to the advice of others on this platform and use a different bus company. read more

Would give no stars. Terrible service, mostly awful drivers with bad attitudes, and useless customer service reps. The busses are ALWAYS incredibly late and then when the driver does finally show up, they're rude to the customers who have been waiting for god knows how long. Don't bother requesting a refund because their customer "support" team will give you the same generic response each time - claiming they have investigated your trip and deny there was ever a delay or issue and refuse to give a refund. I have made the mistake of giving this company multiple chances and have never once been satisfied with my trip (or gotten picked up on time)! I've been riding with MegaBus lately and have had absolutely no issues. do your research and find a company that cares about customer satisfaction. read more

I just had the worst travel experience of my life. We were supposed to catch a bus from Las Vegas to Anaheim and our bus didn't show up. There were several other people waiting for the bus and we were all very angry. Finally a replacement bus(?) showed up and everyone was able to get on except us. The driver refused to let us on because we weren't on his list. We had to rent a car for $200 to get home, and my stress level was through the roof. Don't do it. Don't gamble with a company that has such bad customer service. Oh, by the way. The customer service number routes you to someone in Europe that knows nothing about the US. The driver didn't know how to help. It was awful. read more

Worst company ever. Cancel buses the day before travel with no alternatives, completely screwing their customers travel plans with no care. Try and call their customer service and sit on hold for 30 minutes with no answer. Avoid at all costs. read more

terrible. they canceled my bus and changed my booking to a bus departing two hours later than what i had booked, which i couldn't do because i wouldn't be able to make my flight. even though it was a change they made, flixbus only offered me a partial refund. read more

Don't take it, they are going to leave you at a gas station in the middle of nowhere. Oh, and the customer service did not want to refund me the ticket, because they are only going to reimburse you if you would have taken a public train or a bus. Well, the only way to leave a gas station in the Autostrada in Italy is with a private car. What a scam of a company. read more

I booked a trip a week in advance but I booked it to early, when I asked for a refund they couldn't give me anything, not even a voucher for another bus. Really pour services, costumer service didn't respond till 30 minutes later Please do not ever use Flixbus and take it off of #1 search for busses back to the city read more

This was my FIRST TIME using Flix Bus. I am from Canada and this was my first solo trip to LA. I decided to use flix bus to go on a small vacation to Vegas. Everything went well, it was affordable, and I got to the pick up location 15 before departure. (WHICH THEY RECOMMEND AND ASK FOR). my departure was at 12:45 and I was waiting there at 12:30. at 12:33, I got the email saying our bus was canceled. everyone was there snd no one knew what to do. Had no choice but to Uber back home and cancel my Vegas trip. I was fortunate enough to have a place to stay, but some people who were waiting with me had no choice but to spend 500USD to uber to vegas or last minute find a hotel room. I called them and asked for a refund and a reimbursement since I had to uber there to the pick up and then again back to my friends place. They only gave me a partical refund. I was also expressing my feelings towards the customer service man and I said how this was 'ridiculous stupid' he got extremely upset with me and told me if I used the words one more time he would end the conversation. I didn't even use inappropriate language. So, not only did I have to cancel my Vegas plans, I had to throw away 50$USD on Uber and the 4$ they would not want to refund me. overall BS. Would not recommend and customer service is horrible. read more

Awful Experience!!! I am currently travelling from LA to Las Vegas. Very bad experience. First at all the bus was from the other company (no FlixBus green bus), very small and old bus, no comfortable at all, in my seats was other people, so I asked about my seats but people told me, nobody respect that number and nobody from the company is here to figure it out, so I have to seat in another one and my friend in another one (separate). No one helped us at all. When we went to take the return bus to LA from Las Vegas was worse, the bus should to arrived at 12:10pm, instead of that arrives at 13:00 pm and of course we had problems with the seats, ours was busy but this time there's no other seats for us, people was so ungry for the situation, we spended 30 mins to figure that issue, so we leaves Las Vegas 1 hour and 20 mins late, again we had to seat separate because the seat's numbers was wrong (again), arrived to LA at 20:30 hrs, so long trip. I don't understand the way this company works, everything is bad and no one is there to try to figure some issues, the passengers are alone, no one helps and if you ask about your rights, they answer bad way. Very bad experience, I was thinking to travel around USA with this company but definitely I'll check an alternative company. I DON'T RECOMMEND THIS COMPANY AT ALL!!! read more

Unreliable, usually no wi-fi, usually late, impossible to reach customer service, no help when you do. This is a VERY low budget service with very low budget customer service. Have taken 3 times. No wi-fi 2 out of 3 times. Late 3 out of 3 times to pick up. First time 25 minutes late to destination. 2nd time 40 minutes late to destination. this time 1 hour late to destination. That makes it very hard to deal with logistics of flights, people picking you up, etc. This last time the driver (no English) decided to stop 15 minutes after picking up passengers (direct bus) for a BREAK for more than 45 minutes. Since the trip was to the AIRPORT, many people on board will miss their flights. App doesn't provide accurate information about a given bus. Customer service is terrible. VERY hard to find a phone number. Very rude and unhelpful staff. It's a very frustrating service. Could be good. Pity it SUCKS. CANNOT RECOMMEND. Even for students. read more

Customer service is a joke. I wait for 20 minutes to get an agent who tells me he can't help me. I booked tickets 4 months in advance to make sure we not only got bus we wanted but seats together. Then a month before trip I get told that seats have been assigned and we are not together (8 rows apart). Called customer service only to be told that there is nothing he can do about it and we should ask the bus driver if he can find us seats together. That is pathetic and certainly shows their customer service is non-existent. Sorry I booked with them but other options aren't good. read more

I purchased a ticket from Boca Raton to Orlando. After 40 minutes, bus broke down. Bus shut off on side of the road. No A/C, so choice is sit on hot bus or sit in hot sun waiting minimum of 3 hours for replacement bus to come from Miami. I called an uber for $170. They not only won't reimburse me any or all of that uber cost. Terrible company and terrible way of dealing with broken down bus situation. They certainly lack and customer satisfaction. Such a disappointment!! read more

This is the worst transport system that I've ever seen with quality value and service. You have incidents where people are being left at by a driver who hears them screaming. They continues to proceed to fall off. You have drivers there are times when they are 50 below and he has the air blowing and did not turn on heat, you have the operational company of universal denying people access to ride. The bus after complaints are made on their drivers passengers are being left out at night from the denial of a bus driver that was complain on by a passenger. At a BART station at 9 PM at night stranded having to figure out how to get back to a totally different city that they reside in. This company has taken money after the complaint was made on the driver and did not refund the passenger for the five days that was paid in advance after they was informed that they were denied Access to the bus. This is not a transportation company that she would want to take the risk of your safety. You're integrity, your money and your peace dealing with this type of structure. And if I could have read this company without giving you a start at all, it would have definitely did something that I would have done. read more

In short: even if you prefer sacrificing a little comfort for a lower price like I do, this bus service is not worth the incompetence and poor customer service -- use another bus service like Megabus (or BoltBus, if they come back) instead. The extra cost of Greyhound might also be worth it to get a bus that will actually arrive and take you to your destination. I drove my dad to catch a Flixbus bus. Since Flixbus has no signage and instead relies on ambiguous location descriptions, it was difficult to find the stop, but we felt better once we found a group of people also waiting for the same bus. However, the bus never showed up (the bus stop had recently changed and the bus driver apparently only went to the old stop), leaving 14 people without transportation. Rather than resolve the issue, Flixbus asked everyone to spend their own time and money to get to a different stop half an hour away. Rather than take that chance, I drove my dad back home and we opted to take the same bus the next day. Incredibly, the next day, the bus stopped in the wrong location AGAIN (this clarifies just how little the company cares about stranding 14 people), this time leaving 4 people stranded. Customer service once again said that everyone could find their own way to a different bus stop. This time, my dad went ahead and made his way to the other bus stop, which did eventually arrive. Not only did this company make a process that should have been simple into a multi-day fiasco, but customer service in Kosovo provided nothing to make up for their failure to arrive at the designated stop two days in a row, at one point even suggesting that maybe the "universe" willed it to be this way. A reputable company would have offered at least partial refunds or vouchers for such egregious repeated failures. Not to mention that the most logical progression through the automated phone system results in an automated message telling you that you can find whatever you want online and promptly hanging up. Or the fact that the automated phone system requires you to listen to nearly-1-minute-long automated message every time you call. Or the suspiciously number of dropped calls after describing the issue to each customer service representative. Riding on this bus means supporting a company that does not care about providing you the service they promise, and does not care about making things right when they make mistakes. read more

The main good point of the Flixbusses is the price. They are not perfectly on time, it was 10 minutes in late when I traveled with them. The busses are good, modern and comfortable. It seems that the bus drivers are not really skilled, they don't speak English, don't know enough informations about their routes and the driver I had (from Eindhoven to Ghent) was taking a lot of detours, breaking aggressively and he even blocked the access to front seats "to not get disturbed by passengers". read more

ABSOLUTELY HORRIBLE! The drivers are incredibly rude and uninformed. The busses have a horrible smell and are extrema dated. Literally took old run down old busses and put a sticker on them. The routes are deceiving they do not show the stops some make could add hours to your trip. NEVER AGAIN! read more

The worst bus service out there. I booked a bus from Brugges (belgium) to London and on the day of departure, Flixbus sent me the location of pick up as a message and the funny part was that the location for pick up was 600KM from Brugge!!! I was quite confused and I tried calling them but no one picked up. Then I tried to find the location that was mentioned in my ticket. By the time I reached the place, the bus took off. I managed to find the bus and tried to signal the driver but he just did not bother to stop. Because of all these fine services Flixbus provided, I ended up paying 230 euros to book a train ticket on the same day to London. I am taking them to the court for such irresponsible behavior and I insist all those who faced such issues to do the same. read more

0 stars. tell bus 8695 to GTFO the left lane while going down i75 south April 1st, 2024 7:27am. hugging the left lane with no one in front of him going slower for 20 miles now. read more

On May 9th 2022 I booked a trip on Flixbus leaving from Sarasota Cattlemen Transfer Center to Orlando International Airport. The cab service that I took from downtown Sarasota picked me up at 10 am and dropped me off at 10:30 am. It was a 25 minute ride. He left and there was no one at the bus station..So I tried to go inside of the station to make sure this bus was on time for my ride leaving at 12:05 pm. The doors were locked and the station was closed. So I looked at my Flixbus App and I saw in red that my bus trip was canceled. Here I was in the middle of a highway...no stores around...no people..and alone with luggage. I called Flixbus and asked them why the trip was canceled...They said it was a mechanical problem. I asked them if there was another bus that I could take from where I was. They said there was a bus at 3pm but it did not go to Orlando International Airport. I told them I did not know that location and how would I get to the airport ...They did not know...They apologized...Bottom line...Im sure I was the only person going to the airport from that location and it wasn't worth it to them...I ended up booking an Uber from this desolate location and I had to wait for 2 hrs and 45 minutes...I was extremely upset and very scared being alone in this deserted location in this day and age. Thank God Uber came when expected at 1:45 pm and everything else went according to schedule. NEVER EVER TAKE FLIXBUS...OH...I asked them why they didn't contact me directly and they said they sent me an email at 6:30 am.that morning on the 9th..What Horrible Customer Service...They should have called or texted me and I could have taken an Uber from downtown Sarasota where I was staying instead of being in no man's land on a Highway...I understand they bought Greyhound...At least my experience with Greyhound in NYC which is where I live was always reliable...There is no excuse for what they did and I WILL NEVER BOOK WITH THEM AGAIN AND YOU SHOULDN'T EITHER...THEY ARE TOTALLY UNRELIABLE... read more

I needed to get from Reno to San Francisco. Greyhound would get me there too late, so I booked Flixbus. The fare was very cheap, even when the booking fee was added. HOWEVER, the weather report suggested a few inches of snow might fall over the pass on my scheduled departure date. Now, I've taken Greyhound over the pass in all sorts of terrible weather. Unless the pass is closed, the bus goes. It stops when necessary and chains up. When the weather is bad, the bus may well be late, but it gets you to your destination, generally within an hour of the scheduled time. Flixbus, on the other hand, decided to cancel the trip the day before. I ended up having to take Amtrak for $68 instead of the $17.24 total on Flixbus. Now, Amtrak uses a BUS to get the people over the pass, transfers to a train in Sacramento, then back to a bus in Oakland. Not the most convenient. The Amtrak bus had no problem getting over the pass, though it was 30 minutes late into Sacramento. So I went on the site per the email instructions to get a refund. I saw an option for additional money if the cancellation increased my costs. So I attached my paperwork. The response (a FULL MONTH LATER) was that I was not eligible for the additional monies because it was a weather related cancellation (although neither Amtrak nor Greyhound thought the weather was a problem on that day). Further, they DID NOT REFUND my booking fee! If they cancelled me, I believe I should get that back! I will likely NEVER book on Flixbus again! At the least, I strongly recommend that you do not use this service to book during any even vaguely potential inclement weather or you too may be quadrupling your costs at the last minute! read more

Unfortunately, I cannot speak to the actual service, as I needed to cancel my trip due to COVID complications, but I can say that their refund process has been lengthy, tiresome, and sketchy. Initially, I was meant to use their services in early April 2020, traveling in Austria, Hungary, and Poland. Early March, it became clear that I would not be able to make it to Europe, let alone Budapest, so I cancelled all three of my trips. I received automatic vouchers for all three trips; I took those numbers and used the form on the website to ask for a refund, as they instruct. My message was very clear and compliant with their instructions - it included all the original booking numbers, the new voucher numbers, and the amount expected to be refunded. No response. That's fine, I figured it was a busy time and it might take a while for my money to get back to me. A month later, early April after the date the original trips were meant to occur, I sent another message through their website inquiring about the refund, and again included all of the relevant information. This time, I promptly received an email from customer service offering the vouchers again, but quickly responded that I had no plans to travel in the next year, and would like the refund instead. They replied that it would take several weeks due to the volume of requests. Again, no problem. I waited another four weeks (it's now mid-May at this point) before sending another request. This time, I replied to their email rather than using the form, which seems to be the best way to get in contact. I reminded them that it's now been quite a while since they said they would refund me, and even longer since I cancelled the trip and asked for the refund in the first place. Another canned response about volume of requests and that they hope I travel with them again. I'm frustrated, but I've worked in customer service and know that this could be a system issue or simply something higher up. So I wait. Again. It is now late June 2020, 4 weeks since I was last promised my money back, 8 weeks since my initial contact with customer service, and 12 weeks since I submitted my first request (which, mind you, never received a response - only after I followed up did someone contact me). I've replied to the email thread again, but I expect another response just telling me the same thing. I will update if this is resolved, or if I'm unable to get my money back. In each email, they have stated that they "remain confident that your experience was an exception and not the standard" (based on other reviews, it IS the standard) and they "look forward to the opportunity to restore your faith in our product and services on a future FlixBus journey". This will not happen, as I will never use Flixbus to travel, even if I ever do make it to Europe. read more

Kidnapped my sister, customer service would not elaborate on the location of the bus being used, they then turned around and offered a ride voucher as an apology. I do not know why my sister accepted, but now the second ride she is on broke down half way to Austin from Dallas. Pick up sights are always in unlit sketchy areas, and customer service is outsourced outside of the country, so in emergency situations like these, they are difficult to understand and they lie like crazy! they told my sister someone would be there to pick them up in 45 minutes an nearly 2 hours ago, we called and they are trying to make it seem like they have things under control. With these guys you get what you pay for, you put your life in danger for 20 bucks or so. read more

TLDR: F rating on BBB, 159 complaints just on that website alone of which 19 they haven't even replied to and 6 haven't been resolved. Most places you go you will find a 1-2 start rating. This is a shady business that wants to milk as much money out of customers as possible without providing good service to those customers. I highly recommend spending the extra money for peace of mind. If you care to hear my experience it is below. Otherwise tread lightly with this company. Unfortunately, you get what you pay for. I needed a bus to get me from Washington, DC to Greensboro, NC over the weekend so I booked a roundtrip ticket. I noticed immediately upon receiving the confirmation that I booked the wrong date so I went to manage my booking to rectify it. The second leg of the trip didn't have a changing fee but the trip there did. I opted to go through PayPal as FlixBus is a brand I do not know and I didn't feel comfortable inputting my information onto their website. On the FlixBus website the payment is broken down as the return of the old ticket plus the new ticket and changing fee which yields a total of $5. However, when I went to the PayPal site, the total fee was $39.99. I wasn't paying an additional $40 when I already had the $72 original ticket pending without any assurance I would receive the money back so I cancelled the ticket (not knowing I would receive a voucher). The voucher would have been fine in the end if the ticket price didn't go up. So my option was to either buy the change in ticket through PayPal which was the price of a new ticket or get the "refund" only in the form of a voucher and still have to pay more for the ticket anyway with the addition of the booking fee and tax. I called customer service. I was told that "they doubt" I was being charged the amount I said I was on PayPal and that if I screenshot evidence (I wasn't aware that I would go through this and need to file a dispute). I of course didn't. I also asked to speak with a manager and was conveniently told "they were in other departments handling other disputes" so he couldn't forward me to them. I asked for a call back number to contact them and was told there was no number for me to do so. Overall as a customer, the business just seems to be getting as much money out of its customers as possible. I am currently filing a dispute with my bank and exploring any other avenue I can because this business is shady. If I could give -2 star review I would. read more

One bus just not came. Next 1h 20 min late. No refund neither cancellation. In fact, there is no way to know if the bus is late before buying a ticket. Flexibus is a new low for a service, shook me to the core. read more

I was pleasantly surprised by how fast and easy my initial ride from Fort Myers to Fort Lauderdale airport was. I was even considering using this service again to travel to FLL or MIA for an upcoming flight to Vegas, since both airports offer direct flights. But after my terrible experience on my way back from Fort Lauderdale to Fort Myers on Monday, March 14, I will never be using this service again. First, I raced to the airport to get to the bus stop on time. Luckily, I arrived five minutes early (2:35) and began waiting for the bus. At 2:49, nine minutes AFTER the bus was scheduled to leave (2:40) the airport, me and the other passengers received notifications through the app, letting us know the bus would be approximately 125 minutes late (we would later learn that this was because the bus broke down, so why couldn't they have sent us this notification earlier?). After waiting over two and a half hours, me and my fellow passengers started calling customer service as well as messaging customer service on their website's chat function. The customer service representative on the phone told me the bus would be there in approximately 80 minutes, as it was still on its way to Fort Lauderdale Airport, but had to go to Miami before turning around and picking us up. The person on the website's chat (username: Przemyslaw) was short with me and incredibly rude and unprofessional. They told me our bus would be arriving in 30-40 minutes [I have screen shots of our entire exchange]. I PLEADED with both customer service representatives to update the app, we had received no notifications since 9 minutes after our bus was supposed to have left. I explained to them that all of the passengers were very confused and did not know what to do. They told us they could not do anything. At one point, another Flix bus arrived at our stop and when the driver got off to help his passengers with their luggage, I VERBATIM asked, "excuse me, sir, where is this bus going?" The driver held up his hands and said, "I don't know," before re-entering the bus and driving away. I was dumbfounded. We waited around for over FOUR hours for a bus that never came. Finally, another passenger spoke to customer service again and she was informed that the bus broke down, our trip had been cancelled, and we were stuck. The app never updated, none of us received any notifications of this. I had an appointment at the DMV the following day, other passengers were students at FGCU and had to be back for classes and exams, some people had to be at work. We all understood that things happen and buses can break down. But the customer service we all received that day was absolutely abysmal. I was so upset, I finally gave up, and ended up taking an uber at 7:09 from Fort Lauderdale Airport back to Fort Myers. ($162.55 + a $32 tip). I got home at 9:20. The Flix bus should have dropped us off at 4:50. This was an incredibly upsetting and confusing experience. Please, do not give this company your money. read more

If I could give zero stars I would. I've only ever given a bad review a few times in my life. This is by far the worst I will ever give. We took the bus from Richmond to DC in the morning. The driver and trip were great. We were supposed to pick up the bus at 6:15 and take it back to Richmond in the evening. It never showed up. We called customer service, no response, we tried to check the app nothing. $200.00 for a hotel and 150.00 for a train ride home. I will NEVER ride with them again. This will be my first Karen review ever. read more

Our party needed to change our reservation so, we cancelled our first booking and received a voucher. I entered the voucher code which was not accepted, but my new payment sure was. Now, I've been doubly charged because customer service (or more accurately, customer disservice) advised me repeatedly in the same exact words (reading from a script which indicates that our situation is their stock-in-trade practice of giving a voucher code but not honoring it) that there was no way the voucher code could be entered after the purchase. In this day and age, that is complete rubbish. If this company has the ability to do online bookings, it also has the ability to adjust and amend those bookings. I will continue to post this review on as many websites as possible and will contact CBC Go Public! UPDATE as of today: Flixbus will not apply the voucher to my booking but said they'll take my comments into account to improve their service. In other words, it's a PFO reply from the company. So much for their commitment to improving. Improving would mean they act honourably so I'm not out over $100. FlixBus, do the right thing and apply the voucher to my new booking. read more

Flixbus is the worst transportation company ever. I was at the departure stop and there was NO Flixbus bus there, not even on the departures display. I wrote to customer service and they even told me that "according to our records and GPS" the bus was there and passengers were registered. I've asked for refund and now they'll even deduct cancellation fee, basically I HAVE TO PAY THEM FOR THEIR SERVICE AND THEY DID NOT PROVIDE THEIR SERVICE AT ALL. This company is the shame of the whole transportation industry and doesn't deserve to operate. SHAME ON YOU! read more

Its great alternative from SF to LA last minute

It was a solid FIVE star travel option between Ann Arbor and Chicago, until tonight. Apparently, they merged with Greyhound and now the FlixBus route is cheaper than the Greyhound trip. The FlixBus trip used to be very quiet and not super crowded - full of nerds coming and going. I often saw kids and professor types studying textbooks and doing quiet work on laptops. After this merger, which I only realized after I got my travel questionnaire from a Greyhound email, the bus was very loud, overcrowded, smelly, dirty, and doesn't feel safe. Never again - sorry FlixBus. We had a good thing for a long time, but you got cheap. read more

Driver was late . He charged us 80 $ & cash only (probably for himself) because we purchased the wrong ticket . They want You to wear a mask for a 3 hour bus ride . It's so sad how people really believe in the masks read more

If I could rate this company a 0, I would in a heartbeat! This company is an absolute joke and a mess. The customer service is awful and they will try to charge you out of your ass for ANYTHING. I had the opportunity to speak to a customer service agent named Isadora and she was SO UNPROFESSIONAL. She left me waiting for long periods of time and provided me with really no assistance at all. She would not give me any information on how to contact a supervisor and told me that supervisors don't speak to customers. You'd be better off just reading the website and figuring it out yourself. The bus drivers are incredibly rude and do not listen to small customer requests, even if the all the passengers ask. Awful company. Awful policies. AWFUL customer service. DO NOT BOOK. We will never been riding with FraudBus ever again. read more

I booked a regular ticket from Dresden to Nuremburg May 24, 2017. 1. The bus was 4 hours late. 2. I received a text that I would receive a free voucher- but never got it. Customer service does not deal with it. 3. When the bus finally did arrive the whole bus stank- the porta potty (toilet) was flowing over and spilled everywhere. 4. This was a 5 hour bus ride- with no functioning toilet on board. This was a trip from hell! read more

I will not use this bus service ever again because they cancelled my trip and it's been a month and still haven't received my refund