12/21/21 7:15p.m. DC to Atlanta FLIX bus on time. Maybe two hours into the trip the bus started having mechanical problems. The driver continued to drive trying to get to a safe place to get off the road. Costumers upset because driver was on the phone.. He was on the phone calling for help. More costumers became upset. But thank God there was a second driver there to desculate the situation. The driver pulled over to a truck stop to check out the situation. It was deemed safe to continue at a lower speed until help arrives. Well the driver did an awesome job getting everyone safely to their ticket destinations. May have been hours late but the most important to me was positive communication from both drivers and safety. They are to be commended for their service. Great drivers. read more

FLIXBUS...... EPIC FAILURE...... Simple trip.... San Diego to LA and back...... not one leg of the journey booked ever occurred.....no reliability whatsoever, rude caustic nasty ground employees that have no concern about leaving passengers stranded at 1130pm and customer service is handled from...... somewhere in the European Alps. Seriously. Avoid at all cost!!!! You're $14 round trip will cost you $200 to actually accomplish. Bus is more appropriate. These guys make the DMV look efficient! read more

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We paid for assigned and multiple seats to have more space. Seats were taken when we got on the bus and bus driver responded with "So what?" There was a commotion on the bus with another dispute as well about seats. Someone also smoked weed on the bus and you can smell it. Basically, the seats reservation process for flixbus is "broken". Those who board the bus at an earlier stop or first may not be willing to move. We took it from University of Arizona to University of Calfornia in Riverside. read more

I just had the worst travel experience of my life. We were supposed to catch a bus from Las Vegas to Anaheim and our bus didn't show up. There were several other people waiting for the bus and we were all very angry. Finally a replacement bus(?) showed up and everyone was able to get on except us. The driver refused to let us on because we weren't on his list. We had to rent a car for $200 to get home, and my stress level was through the roof. Don't do it. Don't gamble with a company that has such bad customer service. Oh, by the way. The customer service number routes you to someone in Europe that knows nothing about the US. The driver didn't know how to help. It was awful. read more

ABSOLUTELY HORRIBLE! The drivers are incredibly rude and uninformed. The busses have a horrible smell and are extrema dated. Literally took old run down old busses and put a sticker on them. The routes are deceiving they do not show the stops some make could add hours to your trip. NEVER AGAIN! read more

Awful Experience!!! I am currently travelling from LA to Las Vegas. Very bad experience. First at all the bus was from the other company (no FlixBus green bus), very small and old bus, no comfortable at all, in my seats was other people, so I asked about my seats but people told me, nobody respect that number and nobody from the company is here to figure it out, so I have to seat in another one and my friend in another one (separate). No one helped us at all. When we went to take the return bus to LA from Las Vegas was worse, the bus should to arrived at 12:10pm, instead of that arrives at 13:00 pm and of course we had problems with the seats, ours was busy but this time there's no other seats for us, people was so ungry for the situation, we spended 30 mins to figure that issue, so we leaves Las Vegas 1 hour and 20 mins late, again we had to seat separate because the seat's numbers was wrong (again), arrived to LA at 20:30 hrs, so long trip. I don't understand the way this company works, everything is bad and no one is there to try to figure some issues, the passengers are alone, no one helps and if you ask about your rights, they answer bad way. Very bad experience, I was thinking to travel around USA with this company but definitely I'll check an alternative company. I DON'T RECOMMEND THIS COMPANY AT ALL!!! read more

Its great alternative from SF to LA last minute

It was a solid FIVE star travel option between Ann Arbor and Chicago, until tonight. Apparently, they merged with Greyhound and now the FlixBus route is cheaper than the Greyhound trip. The FlixBus trip used to be very quiet and not super crowded - full of nerds coming and going. I often saw kids and professor types studying textbooks and doing quiet work on laptops. After this merger, which I only realized after I got my travel questionnaire from a Greyhound email, the bus was very loud, overcrowded, smelly, dirty, and doesn't feel safe. Never again - sorry FlixBus. We had a good thing for a long time, but you got cheap. read more

Customer service is a joke. I wait for 20 minutes to get an agent who tells me he can't help me. I booked tickets 4 months in advance to make sure we not only got bus we wanted but seats together. Then a month before trip I get told that seats have been assigned and we are not together (8 rows apart). Called customer service only to be told that there is nothing he can do about it and we should ask the bus driver if he can find us seats together. That is pathetic and certainly shows their customer service is non-existent. Sorry I booked with them but other options aren't good. read more

I booked a trip a week in advance but I booked it to early, when I asked for a refund they couldn't give me anything, not even a voucher for another bus. Really pour services, costumer service didn't respond till 30 minutes later Please do not ever use Flixbus and take it off of #1 search for busses back to the city read more

Unreliable, usually no wi-fi, usually late, impossible to reach customer service, no help when you do. This is a VERY low budget service with very low budget customer service. Have taken 3 times. No wi-fi 2 out of 3 times. Late 3 out of 3 times to pick up. First time 25 minutes late to destination. 2nd time 40 minutes late to destination. this time 1 hour late to destination. That makes it very hard to deal with logistics of flights, people picking you up, etc. This last time the driver (no English) decided to stop 15 minutes after picking up passengers (direct bus) for a BREAK for more than 45 minutes. Since the trip was to the AIRPORT, many people on board will miss their flights. App doesn't provide accurate information about a given bus. Customer service is terrible. VERY hard to find a phone number. Very rude and unhelpful staff. It's a very frustrating service. Could be good. Pity it SUCKS. CANNOT RECOMMEND. Even for students. read more

If I could rate this company a 0, I would in a heartbeat! This company is an absolute joke and a mess. The customer service is awful and they will try to charge you out of your ass for ANYTHING. I had the opportunity to speak to a customer service agent named Isadora and she was SO UNPROFESSIONAL. She left me waiting for long periods of time and provided me with really no assistance at all. She would not give me any information on how to contact a supervisor and told me that supervisors don't speak to customers. You'd be better off just reading the website and figuring it out yourself. The bus drivers are incredibly rude and do not listen to small customer requests, even if the all the passengers ask. Awful company. Awful policies. AWFUL customer service. DO NOT BOOK. We will never been riding with FraudBus ever again. read more

If I could give zero stars I would. I've only ever given a bad review a few times in my life. This is by far the worst I will ever give. We took the bus from Richmond to DC in the morning. The driver and trip were great. We were supposed to pick up the bus at 6:15 and take it back to Richmond in the evening. It never showed up. We called customer service, no response, we tried to check the app nothing. $200.00 for a hotel and 150.00 for a train ride home. I will NEVER ride with them again. This will be my first Karen review ever. read more

In short: even if you prefer sacrificing a little comfort for a lower price like I do, this bus service is not worth the incompetence and poor customer service -- use another bus service like Megabus (or BoltBus, if they come back) instead. The extra cost of Greyhound might also be worth it to get a bus that will actually arrive and take you to your destination. I drove my dad to catch a Flixbus bus. Since Flixbus has no signage and instead relies on ambiguous location descriptions, it was difficult to find the stop, but we felt better once we found a group of people also waiting for the same bus. However, the bus never showed up (the bus stop had recently changed and the bus driver apparently only went to the old stop), leaving 14 people without transportation. Rather than resolve the issue, Flixbus asked everyone to spend their own time and money to get to a different stop half an hour away. Rather than take that chance, I drove my dad back home and we opted to take the same bus the next day. Incredibly, the next day, the bus stopped in the wrong location AGAIN (this clarifies just how little the company cares about stranding 14 people), this time leaving 4 people stranded. Customer service once again said that everyone could find their own way to a different bus stop. This time, my dad went ahead and made his way to the other bus stop, which did eventually arrive. Not only did this company make a process that should have been simple into a multi-day fiasco, but customer service in Kosovo provided nothing to make up for their failure to arrive at the designated stop two days in a row, at one point even suggesting that maybe the "universe" willed it to be this way. A reputable company would have offered at least partial refunds or vouchers for such egregious repeated failures. Not to mention that the most logical progression through the automated phone system results in an automated message telling you that you can find whatever you want online and promptly hanging up. Or the fact that the automated phone system requires you to listen to nearly-1-minute-long automated message every time you call. Or the suspiciously number of dropped calls after describing the issue to each customer service representative. Riding on this bus means supporting a company that does not care about providing you the service they promise, and does not care about making things right when they make mistakes. read more

I will not use this bus service ever again because they cancelled my trip and it's been a month and still haven't received my refund

The main good point of the Flixbusses is the price. They are not perfectly on time, it was 10 minutes in late when I traveled with them. The busses are good, modern and comfortable. It seems that the bus drivers are not really skilled, they don't speak English, don't know enough informations about their routes and the driver I had (from Eindhoven to Ghent) was taking a lot of detours, breaking aggressively and he even blocked the access to front seats "to not get disturbed by passengers". read more

On May 9th 2022 I booked a trip on Flixbus leaving from Sarasota Cattlemen Transfer Center to Orlando International Airport. The cab service that I took from downtown Sarasota picked me up at 10 am and dropped me off at 10:30 am. It was a 25 minute ride. He left and there was no one at the bus station..So I tried to go inside of the station to make sure this bus was on time for my ride leaving at 12:05 pm. The doors were locked and the station was closed. So I looked at my Flixbus App and I saw in red that my bus trip was canceled. Here I was in the middle of a highway...no stores around...no people..and alone with luggage. I called Flixbus and asked them why the trip was canceled...They said it was a mechanical problem. I asked them if there was another bus that I could take from where I was. They said there was a bus at 3pm but it did not go to Orlando International Airport. I told them I did not know that location and how would I get to the airport ...They did not know...They apologized...Bottom line...Im sure I was the only person going to the airport from that location and it wasn't worth it to them...I ended up booking an Uber from this desolate location and I had to wait for 2 hrs and 45 minutes...I was extremely upset and very scared being alone in this deserted location in this day and age. Thank God Uber came when expected at 1:45 pm and everything else went according to schedule. NEVER EVER TAKE FLIXBUS...OH...I asked them why they didn't contact me directly and they said they sent me an email at 6:30 am.that morning on the 9th..What Horrible Customer Service...They should have called or texted me and I could have taken an Uber from downtown Sarasota where I was staying instead of being in no man's land on a Highway...I understand they bought Greyhound...At least my experience with Greyhound in NYC which is where I live was always reliable...There is no excuse for what they did and I WILL NEVER BOOK WITH THEM AGAIN AND YOU SHOULDN'T EITHER...THEY ARE TOTALLY UNRELIABLE... read more

The worst bus service out there. I booked a bus from Brugges (belgium) to London and on the day of departure, Flixbus sent me the location of pick up as a message and the funny part was that the location for pick up was 600KM from Brugge!!! I was quite confused and I tried calling them but no one picked up. Then I tried to find the location that was mentioned in my ticket. By the time I reached the place, the bus took off. I managed to find the bus and tried to signal the driver but he just did not bother to stop. Because of all these fine services Flixbus provided, I ended up paying 230 euros to book a train ticket on the same day to London. I am taking them to the court for such irresponsible behavior and I insist all those who faced such issues to do the same. read more

I needed to get from Reno to San Francisco. Greyhound would get me there too late, so I booked Flixbus. The fare was very cheap, even when the booking fee was added. HOWEVER, the weather report suggested a few inches of snow might fall over the pass on my scheduled departure date. Now, I've taken Greyhound over the pass in all sorts of terrible weather. Unless the pass is closed, the bus goes. It stops when necessary and chains up. When the weather is bad, the bus may well be late, but it gets you to your destination, generally within an hour of the scheduled time. Flixbus, on the other hand, decided to cancel the trip the day before. I ended up having to take Amtrak for $68 instead of the $17.24 total on Flixbus. Now, Amtrak uses a BUS to get the people over the pass, transfers to a train in Sacramento, then back to a bus in Oakland. Not the most convenient. The Amtrak bus had no problem getting over the pass, though it was 30 minutes late into Sacramento. So I went on the site per the email instructions to get a refund. I saw an option for additional money if the cancellation increased my costs. So I attached my paperwork. The response (a FULL MONTH LATER) was that I was not eligible for the additional monies because it was a weather related cancellation (although neither Amtrak nor Greyhound thought the weather was a problem on that day). Further, they DID NOT REFUND my booking fee! If they cancelled me, I believe I should get that back! I will likely NEVER book on Flixbus again! At the least, I strongly recommend that you do not use this service to book during any even vaguely potential inclement weather or you too may be quadrupling your costs at the last minute! read more

TLDR: F rating on BBB, 159 complaints just on that website alone of which 19 they haven't even replied to and 6 haven't been resolved. Most places you go you will find a 1-2 start rating. This is a shady business that wants to milk as much money out of customers as possible without providing good service to those customers. I highly recommend spending the extra money for peace of mind. If you care to hear my experience it is below. Otherwise tread lightly with this company. Unfortunately, you get what you pay for. I needed a bus to get me from Washington, DC to Greensboro, NC over the weekend so I booked a roundtrip ticket. I noticed immediately upon receiving the confirmation that I booked the wrong date so I went to manage my booking to rectify it. The second leg of the trip didn't have a changing fee but the trip there did. I opted to go through PayPal as FlixBus is a brand I do not know and I didn't feel comfortable inputting my information onto their website. On the FlixBus website the payment is broken down as the return of the old ticket plus the new ticket and changing fee which yields a total of $5. However, when I went to the PayPal site, the total fee was $39.99. I wasn't paying an additional $40 when I already had the $72 original ticket pending without any assurance I would receive the money back so I cancelled the ticket (not knowing I would receive a voucher). The voucher would have been fine in the end if the ticket price didn't go up. So my option was to either buy the change in ticket through PayPal which was the price of a new ticket or get the "refund" only in the form of a voucher and still have to pay more for the ticket anyway with the addition of the booking fee and tax. I called customer service. I was told that "they doubt" I was being charged the amount I said I was on PayPal and that if I screenshot evidence (I wasn't aware that I would go through this and need to file a dispute). I of course didn't. I also asked to speak with a manager and was conveniently told "they were in other departments handling other disputes" so he couldn't forward me to them. I asked for a call back number to contact them and was told there was no number for me to do so. Overall as a customer, the business just seems to be getting as much money out of its customers as possible. I am currently filing a dispute with my bank and exploring any other avenue I can because this business is shady. If I could give -2 star review I would. read more

If It has zero star, I will give it to them. You are not going to believe it. They scheme the sale tax on the ticket even their bus schedule was cancelled. They don't return the sale tax to me and say administrative charge even not my fault at all. I surprise that how much they earn the money this way with how many people per day. It could be thousand and thousand dollars per day for this kind of scheme. Think about that.... Be careful. read more

Unfortunately, I cannot speak to the actual service, as I needed to cancel my trip due to COVID complications, but I can say that their refund process has been lengthy, tiresome, and sketchy. Initially, I was meant to use their services in early April 2020, traveling in Austria, Hungary, and Poland. Early March, it became clear that I would not be able to make it to Europe, let alone Budapest, so I cancelled all three of my trips. I received automatic vouchers for all three trips; I took those numbers and used the form on the website to ask for a refund, as they instruct. My message was very clear and compliant with their instructions - it included all the original booking numbers, the new voucher numbers, and the amount expected to be refunded. No response. That's fine, I figured it was a busy time and it might take a while for my money to get back to me. A month later, early April after the date the original trips were meant to occur, I sent another message through their website inquiring about the refund, and again included all of the relevant information. This time, I promptly received an email from customer service offering the vouchers again, but quickly responded that I had no plans to travel in the next year, and would like the refund instead. They replied that it would take several weeks due to the volume of requests. Again, no problem. I waited another four weeks (it's now mid-May at this point) before sending another request. This time, I replied to their email rather than using the form, which seems to be the best way to get in contact. I reminded them that it's now been quite a while since they said they would refund me, and even longer since I cancelled the trip and asked for the refund in the first place. Another canned response about volume of requests and that they hope I travel with them again. I'm frustrated, but I've worked in customer service and know that this could be a system issue or simply something higher up. So I wait. Again. It is now late June 2020, 4 weeks since I was last promised my money back, 8 weeks since my initial contact with customer service, and 12 weeks since I submitted my first request (which, mind you, never received a response - only after I followed up did someone contact me). I've replied to the email thread again, but I expect another response just telling me the same thing. I will update if this is resolved, or if I'm unable to get my money back. In each email, they have stated that they "remain confident that your experience was an exception and not the standard" (based on other reviews, it IS the standard) and they "look forward to the opportunity to restore your faith in our product and services on a future FlixBus journey". This will not happen, as I will never use Flixbus to travel, even if I ever do make it to Europe. read more

Kidnapped my sister, customer service would not elaborate on the location of the bus being used, they then turned around and offered a ride voucher as an apology. I do not know why my sister accepted, but now the second ride she is on broke down half way to Austin from Dallas. Pick up sights are always in unlit sketchy areas, and customer service is outsourced outside of the country, so in emergency situations like these, they are difficult to understand and they lie like crazy! they told my sister someone would be there to pick them up in 45 minutes an nearly 2 hours ago, we called and they are trying to make it seem like they have things under control. With these guys you get what you pay for, you put your life in danger for 20 bucks or so. read more

I was pleasantly surprised by how fast and easy my initial ride from Fort Myers to Fort Lauderdale airport was. I was even considering using this service again to travel to FLL or MIA for an upcoming flight to Vegas, since both airports offer direct flights. But after my terrible experience on my way back from Fort Lauderdale to Fort Myers on Monday, March 14, I will never be using this service again. First, I raced to the airport to get to the bus stop on time. Luckily, I arrived five minutes early (2:35) and began waiting for the bus. At 2:49, nine minutes AFTER the bus was scheduled to leave (2:40) the airport, me and the other passengers received notifications through the app, letting us know the bus would be approximately 125 minutes late (we would later learn that this was because the bus broke down, so why couldn't they have sent us this notification earlier?). After waiting over two and a half hours, me and my fellow passengers started calling customer service as well as messaging customer service on their website's chat function. The customer service representative on the phone told me the bus would be there in approximately 80 minutes, as it was still on its way to Fort Lauderdale Airport, but had to go to Miami before turning around and picking us up. The person on the website's chat (username: Przemyslaw) was short with me and incredibly rude and unprofessional. They told me our bus would be arriving in 30-40 minutes [I have screen shots of our entire exchange]. I PLEADED with both customer service representatives to update the app, we had received no notifications since 9 minutes after our bus was supposed to have left. I explained to them that all of the passengers were very confused and did not know what to do. They told us they could not do anything. At one point, another Flix bus arrived at our stop and when the driver got off to help his passengers with their luggage, I VERBATIM asked, "excuse me, sir, where is this bus going?" The driver held up his hands and said, "I don't know," before re-entering the bus and driving away. I was dumbfounded. We waited around for over FOUR hours for a bus that never came. Finally, another passenger spoke to customer service again and she was informed that the bus broke down, our trip had been cancelled, and we were stuck. The app never updated, none of us received any notifications of this. I had an appointment at the DMV the following day, other passengers were students at FGCU and had to be back for classes and exams, some people had to be at work. We all understood that things happen and buses can break down. But the customer service we all received that day was absolutely abysmal. I was so upset, I finally gave up, and ended up taking an uber at 7:09 from Fort Lauderdale Airport back to Fort Myers. ($162.55 + a $32 tip). I got home at 9:20. The Flix bus should have dropped us off at 4:50. This was an incredibly upsetting and confusing experience. Please, do not give this company your money. read more

Terrible customer service , terrible punctuality, terrible idea to ride with them. Would never recommend riding with this company. two hours late with no notification. When chatted with customer service they were rude and would not provide me with eta. I hope more people catch on to how terrible this company is and never ride with them. read more

One bus just not came. Next 1h 20 min late. No refund neither cancellation. In fact, there is no way to know if the bus is late before buying a ticket. Flexibus is a new low for a service, shook me to the core. read more

Flixbus is the worst transportation company ever. I was at the departure stop and there was NO Flixbus bus there, not even on the departures display. I wrote to customer service and they even told me that "according to our records and GPS" the bus was there and passengers were registered. I've asked for refund and now they'll even deduct cancellation fee, basically I HAVE TO PAY THEM FOR THEIR SERVICE AND THEY DID NOT PROVIDE THEIR SERVICE AT ALL. This company is the shame of the whole transportation industry and doesn't deserve to operate. SHAME ON YOU! read more

Driver was late . He charged us 80 $ & cash only (probably for himself) because we purchased the wrong ticket . They want You to wear a mask for a 3 hour bus ride . It's so sad how people really believe in the masks read more

Terrible customer service doesn't give refund and takes like 15 minutes to actually talk to a real person. An accident happened in front of me on highway in a Uber and was blocked up for 30 minutes plus and they still didn't have any sympathy to give refund. dosent even give a voucher if you miss bus. terrible people whoever made their policy. Never again will I use them read more

I had the worst traveling experience ever. First of all: I was supposed to leave at 7:30 am from NY. I arrive there at 7:20 and started waiting for the bus. At 7:30 am, no sign of the bus neither information, jus a lot of people accumulating around the area waiting for the same bus. I tried to call the Customer Service number twice, which didn't provide me any insightful information: only that the bus was supposed to leave from NY and this was its first trip. Then at 9:00 am another bus that was going to Boston from Flixbus decide to take all the passengers that were waiting and take us to Boston. He drove for 30 min and then announced that he was going to have to return because we were suppose to take another bus. He drove extra 30 min back, and we arrive at 10 and left around 10:30 am. And the story doesn't finish here, the number you guys provide on the Customer Service is from Germany, so now I am being charged 60 dollars as an international call. So I cannot even understand how this whole story happened but it was the WORST, and I can tell you that usually I am very chill and barely complain but this was a bit too much. Needles to say that I couldn't work yesterday because I arrived at 2:30pm in Boston station starving. read more

I booked a regular ticket from Dresden to Nuremburg May 24, 2017. 1. The bus was 4 hours late. 2. I received a text that I would receive a free voucher- but never got it. Customer service does not deal with it. 3. When the bus finally did arrive the whole bus stank- the porta potty (toilet) was flowing over and spilled everywhere. 4. This was a 5 hour bus ride- with no functioning toilet on board. This was a trip from hell! read more

I was originally supposed to take the train from Portland to Seattle and then back home to Leavenworth WA. The two trains I was supposed to take were canceled so I desperately booked a flight and a bus to take me home. I was early to the bus station and had to wait for the bus which happened to be on time however when the driver looked at my ticket he told me I wasn't on his bus. At the same time, I was showing him the ticket on my phone a Grindr notification popped up on my screen that he saw. That's when he began to tell me I was confused and that he wasn't my bus. He then got in and left almost ten minutes early. The front counter then told me after I sat back down to wait for my bus that the driver lied to me or was confused, but it was indeed my bus. He refused me the ride I paid for and I am pretty sure my sexuality played a part in that. Customer service was awful. They just blamed me for missing my bus and tried to get me to pay a cancelation fee. After I began to yell and curse they moved toward a voucher and they would just go silent on the line for minutes at a time. DO NOT USE THIS BUS COMPANY. If I could give a lower rating I would. Very Unprofessional. read more

I had a terrible experience with Flixbus my first time and thought I would give it a second chance. Turns out I should have listened to my gut and not taken that chance. My first experience with Flixbus was when my sister booked a bus from Los Angeles to San Diego. First of all, the bus came an hour late and when my sister and some other passengers tried getting on, the bus driver said that the bus was full and they could only take a portion of the passengers who had tickets for this certain bus. We asked them what we were supposed to do and if there was another bus coming. The driver had no idea and it was clear there was no communication between bus drivers and the higher ups. Eventually, the driver said there was another bus coming in about 20 minutes and left. After waiting about an hour longer, it was pretty clear that the driver lied to us just to get us off her back. We called customer service and they informed us they had no way of tracking the buses and didn't know if there would be another bus to San Diego that day. My sister and the other abandoned passengers ended up taking an Amtrak from Union Station instead, and no one was refunded from Flixbus even though it was clearly their fault. My second experience was when my sister and I got tickets for a 4:50pm Flixbus from Westwood to La Jolla. We waited at the bus stop from 4:30 to 6:30 and the bus never came. We called customer service three times and talked to four people. During the first call, the representative said that they had no way of tracking our bus but their records indicated that a bus did come (however, we were there the whole time and did not see a bus to La Jolla). We called again around 6pm and the second rep told me he was tracking the bus on their GPS and it would be there in 5-10min. I told him this contradicted what the first rep said and he said he would check in with a superior and told me to call him back in 10 minutes. At this point, it was obvious I would not get back in contact with him since he didn't give me a direct line to him. I called the customer service number 10 minutes later anyway and another rep picked up. She said she has no way to track the bus and since it was past the pickup time, our ticket expired and we could not get a refund. I then spoke to her supervisor and she informed me she could not give me a refund or even book me another bus ticket. She then told me to just buy another Flixbus ticket for a different ticket. I ended up having to find lodging in Westwood that night since there were no more buses and I took an Amtrak to La Jolla the next morning. I'd also like to mention that the app was useless and did not provide any updates on the location of the bus or of any delays. tldr: don't waste your time and money. Take Amtrak instead. read more

I was traveling from Orlando International Airport to Ft Myers Fl. There were stops at the Orlando Outlet Mall and Kissimmee (ok). Then we were taken on an absolutely rural tour of Western Osceola County (one of Florida's largest, Polk County. Hardee County and the two remaining counties before reaching Ft Myers in Collier County. There were no passenger pickups scheduled after Sarasota according to the driver We continued traveling down side streets and county roads bypassing INTERSTATES yet again to continue WINDING down to Ft Myers. The 4 hour ride stretched to 8 hours (no exgageration) No one called to see if we were aflame or in a off road ditch There is a prompt on their home page about "conservation". It must apply to Europe only. read more

I use this service often they are on time 95% of the time however the problem I have with this company is that someone is always sitting they ass in your seat. These seats are usually booked ahead of time paid for and pre assigned. This is always an issue when I get on this bus and the drivers don't seem to care...SMH...when using this service proceed with caution! read more

Terrible. Bus left early. Unless every single apple product in America is 4 minutes fast, this bus left early. Contact customer service and they are terrible, no refunds, no transfer to a later bus. Keep saying their systems shows it left on time but as you can see from all the other 1 star reviews their system is wrong and they don't care. read more

The bus tickets are affordable, so don't expect much from this company. The seats are uncomfortable and the wifi might not work on lines where it's supposed to. When there are delays, even over several hours, don't expect to get any compensation or refunds. I've been in contact with customer service and I can't remember any of the times getting in touch with someone who has resolved my problem or tried to be helpful at all. It's really a shame Flixbus doesn't focus more on their service and instead heavily rely and use the environmental aspect in their marketing. Without this environmental argument, Flixbus wouldn't have any valid reasons why people should use their service, and I must admit, taking the plane is always tempting after stepping off one of their buses. read more

Modus They let us ride the bus in Brussels with the copy of passport and ID same thing happened for other passengers their passport and ID picture are saved in their phone. But when it's time to go back to Brussels from Amsterdam they said that we need to go to the police. I think this is one of their modus for you to take an expensive ticket after getting Statement from the police. I think they shouldn't let us go in the first place to Amsterdam and accept the COPY OF PASSPORT. And they told us to wait, so that we can't change our booking within the 15 minutes before departure and they sold seats to walk in passenger. read more

All I can say is when I booked my flixbus from vages to Kingman after arriving in Las vages from OKLAHOMA, for 3 days they canceled and rescheduled my bus route in which I would be responsible for where I would sleep at night and the food in my stomach but I only had exactly enough money for the plane flight and the flex bus home so because of their poor routing for maintenance on their buses I had to spend 4 days and five nights on the Las Vegas Strip homeless, flixbus response was to purchase a hotel room up to $80 and purchase another ticket from another company to get home and then once I get home they can reimburse me for everything. What a joke.... read more

My first time using Flixbus was horrible. The first bus got a flat tire and we had to sit in the middle of nowhere for literally 6 hours until another bus arrived for us to continue the journey. Also, each bus leaves a few minutes before the departure time even if they don't have all the passengers. I don't know why they do this. I arrived at the bus station 2 minutes before departure (I know it's close but I should've still been let on the bus) and they left without me. When I called about the incident they said that the bus left at the exact minute of departure time which is a lie. They wouldn't give me a refund for either ticket. It amazes me that literally every bus ride I've had with this company something either broke down or went wrong. Never follows the proper schedule. And the customer service is more than useless. I'd rather pay an extra $100 for a plane ticket than waste my time with them again. read more