Had a round trip ticket from Tucson to Las Vegas. No Wi-Fi from Tucson. Our return trip from Las Vegas was scheduled for pick up at 9:20 a.m. on 10/13/22. The driver never showed up. We were at the pick up site at 9:00 along with 2 other passengers waiting and waiting.Called customer service and was told that I was marked absent. DUH !!! I tried to explain I was marked absent because the incompetent driver did not show up. He canceled my ticket and I used the credit to rebook a ticket on an afternoon trip. This rebooking cost me an additional $64 since the credit did not cover the cost of the new ticket.One and done with Flixbus. Never again. Go Greyhound read more

Unreliable and dishonest. No notification to passengers about ETAs. Absolutely no customer service or way to get a hold of someone who might have a modicum of knowledge about timing. Bus still has not arrived and chat person has no information. And can only say no refunds unless bus is over 120 minutes late or if it is canceled. Don't ever use them in the States. read more

Don't Do It! Eastern Bus was so much better! I did an up and down trip to from Richmond to D.C. and back, because I hate I-95 traffic. I hadn't realized that Eastern Bus had been acquired, but I was hopeful because the already cheap price ($15) was even cheaper ($5). This should have been a red flag. The bus was prompt, and in the same pick up location, so I thought all was well. Nope, about halfway up, the air conditioner died and the bus slowed to around 60MPH. The driver did his best to handle the boiling and increasingly angry passengers. The directive from corporate was to pull off and wait for another bus (that would take 3-4hrs. to get there). Thankfully, the driver polled the audience and we anonymously decided to keep pushing on to D.C. for the next hour and some change. The trip back home was just as irritating. The bus no longer picks up in the old Chinatown location. However, the passengers waiting around in the lobby wouldn't know that from the uncommunicative office staff. A couple finally went over and asked about next steps when we were 7min. from pickup time. The employee told them to walk to the drop off (3 blocks away) to catch the bus. Mind you, there is NO SIGNAGE at the stop. So, I asked the couple if I could follow them. We waited, IN THE RAIN, as a whole hour passed, and still no bus. I called the customer service number 25min into waiting, and the line would hang up after the electronic message played (stating that the 3:05pm bus was still on time...though it was 3:30pm). The crazy part is that a student, also waiting for the bus let me know that she had actually spoken to someone earlier, who got irritated when she asked what the ETA would be. Oh, and the app that is supposed to show the bus in-transit (like on planes or uber), did not work. Once the bus arrived, the driver was clearly irritated. By the time he got there, the New York bus was also supposed to be arriving (but, surprise, it wasn't there). So there was a large group of confused people trying to get on, and getting turned away. The driver refused to honor any of the pre-selected seats, and barked at people to get on. Thankfully, the trip home was uneventful, aside from the poor wi-fi connection. Lesson learned - don't take $5 buses, because you get what you pay for. Also, I miss the Eastern Bus :( read more

Extremely disappointing and unprofessional For our wedding, we rented a bus to transport our American friends & families from Paris to Normandy. The bus showed up 30+ minutes late, nobody contacted us, the phone number that was given was wrong, we had to figure out by ourselves where the bus was. And they refused to drop the guests at the designated location without telling anyone. 40 American people (not French-speaking) where left with all their bags 1km away from the agreed location. I recommend choosing a more competent company with acceptable client servicing for all transportation needs. read more

Really frustrating experience using flixbus. Booked a day trip from Bordeaux to San Sebastian with flixbus. Bus scheduled to arrive at 6am so we were at our stop 15 mins early. My ticket clearly stated take EL210 bus in direction of Madrid. At the stop, a bus arrived with a completely different route no and destination displayed. San Sebastian was not listed as a stop across the digital display. Just to be safe, I checked with driver and Im told "San Sebastian, non!" and batted away like a pesky insect! Assuming our bus was still due, we waited until 7.15am but none came. Furthermore, the live tracker on flixbus website was not working. We eventually resigned ourselves to the fact that we were not going to San Sebastian that day despite having paid 51€ for return tickets. But wait for it!!! Later, when I contacted customer service on facebook requesting a refund, I'm told that the bus did in fact arrive on time and tough cookies, we missed it!!! So either Im being lied to or the bus that arrived was in fact our bus despite having a completely different code and destination displayed!! Perhaps the driver just couldn't be arsed dealing with me or maybe he couldn't be arsed stopping in San Sebastian!! I have since tried explaining several times to flixbus what happened but I am just told email here or ring here without ever receiving any resolution! Their customer service tactic is obviously to frustrate the customer to such an extent that they will just give up and drop their complaint. In future, I will only travel with companies who do not treat their passengers so despicably. read more

This was my first time taking Flixbus in the States and I think it will be the last. It started off fine. I'd read enough reviews to know that the pick-up point at 6th and New York Ave was a parking lot with no benches or anything, so I knew what to expect. I got to the DC location on Friday to take the 8am bus. The bus was there, the driver was there, checked off people's names, and we took off. I was assigned a seat in the front, which I was happy with. The driver, an older Asian man who smoked, was the type to honk at cars and curse when they moved too slowly for his liking. But I was okay with that--I mean who doesn't curse at slow drivers every now and then? The downside was that the air didn't seem to be on consistently, so it got a little warm sometimes. We stopped at a rest stop for about ten minutes which was nice. We made good time and I got off in New York at the Chinatown stop. But oh boy, the return trip... On Sunday, I got to the midtown Manhattan location (again, no shelter, no benches, no nothing) at 11:30am for a bus that was supposed to leave at 12:05pm. I asked the first person I saw where the DC bus was, and he motioned that it was on the other side. So I went to stand near the wall. There was a slight drizzle, but I had my umbrella, so I was okay. Then a man came and told me and another guy who was standing there that we couldn't stand there and to move across the parking lot to an awning (one of those scaffolds builders use). This put us near the street with a bunch of other people also waiting for the bus...And in the direct path of the many unfortunate souls who suffer from substance abuse or mental illness or both. We witnessed one man raging at the top of his voice about something as he stumbled past us on a sidewalk filled with people and luggage. I was just glad that that didn't set him off even more. At 11:45, I start looking at my watch and craning my neck to see if the bus had arrived. Three buses showed up, so I'm thinking, any moment now. 11:50, 12, 12:10, nothing. Then, I hear someone say the bus has been cancelled. I wait a few more minutes to see if the guy who seemed to be in charge was going to come and tell us anything. Nope. So I went to find him and asked him if the bus was cancelled. The first thing he said was, "Yes, but don't be mad at me, I'm just the messenger." Then he said, "You'll get an email and a refund and they will reschedule you." That's when I realized that there are no actual Flixbus officials onsite and that they basically contract everything out. I'd suspected as much because honestly, the drivers I saw all looked just a smidge sketchy...older, didn't seem to speak English well, if at all (which I normally wouldn't care about, but it seems like that might be important for an interstate driver??), not many teeth (but to be fair, I have issues about teeth), that kind of thing. So I waited for the email (didn't come till much later). I decided to reschedule myself and saw a 1:10 bus. I quickly scheduled it and breathed a sigh of relief...until something told me to look at it again. I did and realized it was a bus for 1:10am THE NEXT MORNING. I cancelled that and tried to find a same day bus. They were all for much later and I was not about to get dropped off in a rat-infested DC parking lot at night. I can handle a parking lot in the daytime, but night is a whole 'nother story. I looked over my options and found another bus company (Washington Deluxe) that had a 3pm bus that day. I'd never heard of them before and was hesitant to book. But since I was not about to pay $250 for Amtrak, I decided to take my chances. SO GLAD I DID. Their pick-up was W. 36th at the Pig & Whistle and the men there were much more professional looking. One guy checked off names and another guy was the driver. The cost was comparable, about $42. They didn't have assigned seating, but since I was early, I settled into a seat at the front. There was a bathroom on board, so no stops along the way. I'd have liked a stop just to stretch my legs, but at least the air was on and consistent, so I was okay. The drop off is at the DC Union Station bus bay (NOT out in the elements), so it was a quick walk to the metro and then home. Okay, back to Flixbus. So not only did they cancel, not reschedule same-day service, while they did issue a refund (I need to check that) they had the gall to issue me a 25% off voucher on my next trip. A voucher that's only good for a month. Are you f*cking kidding me??!! At the very least, people should get a free trip on them that's good for a year--in addition to a refund. Flixbus, you're great in Europe, but you totally suck here in the US. My advice, go with Washington Deluxe, or literally any other bus company, but to echo another reviewer, "DO NOT USE THIS BUS SERVICE." read more

"Maddening" is the word I would use to describe my Flixbus experience. It all began with a 3.5 hour trip from Groningen to Amsterdam Schiphol. The first 2 hours of the journey were nice, aside from all of the charging ports being broken. The trouble began when we approached the first (and only) stop on the journey. When you buy Flixbus tickets, you're assigned seats. However, nobody actually sits in their designated seats for the first part of the journey. When we reached the stop, people got onto the bus expecting their seats to be empty-- which obviously was not the case. This resulted in some pretty heated arguments. To make matters worse, the bus conductor only spoke FRENCH?? WE WERE IN THE NETHERLANDS!! Anyways, we still made it from one place to another, so at least that was successful, but it wasn't a particularly enjoyable experience. read more

It's fairly and usually good in terms of schedule, booking, value for price etc. I use it

Flix Bus should be avoided for their complete lack of professionalism, customer care and failure to follow up on serious complaints. On attempting to board at Bratislava for Vienna, I was verbally abused by a driver for no apparent reason other than asking to confirm the bus's destination shortly before departure. Despite making it clear I did not understand Slovak, he continued to shout at me for a prolonged time. Later, as the queue started boarding, I was again shouted at after presenting my ticket. Again not understanding the issue - and having left plenty of time for the driver to scan the QR code - I attempted to board, whereupon I was grabbed and physically manhandled off the bus. At this point, several other passengers intervened with the driver on my behalf. I asked one who spoke Slovak what the issue was, and was told "the guy just hates his job and is having a bad day". When I complained to Flix Bus customer support I twice received a generic copy/paste reply with a mealy-mouthed apology for "inconvenience caused" and that "your experience did not match your expectations". Both failed to address my complaint or request for disciplinary action against the driver. After this absolutely pathetic response by Flix Bus, and on reading multiple similar complaints by other customers, I will be avoiding them from now on. read more

If you are thinking about using Flixbus services, think again. Not only did I have one of the worst experiences with the drivers - where they verbally harassed me and threw (literally threw) my suitcase off the bus breaking the wheels at the end of the trip -- which they did with many other passengers -- I had the worst experience with customer service. When I was booking my ticket with Flixbus, the kept saying there was an "error" in the system when I was putting in my card details. But after three different cards, the third worked and everything was fine. OH WAIT, no Flixbus also charged those other cards, too, without giving me a ticket--so, I essentially paid 3x for one ticket. When I reported this to Flixbus (probably via email and phone 10x) they kept telling me my name and transactions are not in the systems and REFUSED to refund me. So, if you're looking to be ripped off and treated like cattle being herded -- ride Flixbus. If not, think again. read more

Poor!!!!! Booked a ride from Cedar City, Utah to Las Vegas airport. 1 week later they moved the time of the shuttle several hours later. Now the shuttle would arrive after the plane left. They will not issue a refund, only a voucher. But after that kind of unreliability, we will never use them ever. Still trying to get my $93 refund. read more

If I could give negative stars I would. Piece of trash for an app. Piece of garbage as far as customer service. Only use this as a VERY VERY VERY last resort read more

I WAS HIT BY A FLIXBUS ON THE PEDESTRIAN CROSSING! I was just about to cross the road in the Bus Terminal in Munich ZOB. I had a big suitcase and a bag and just before getting off the pedestrian zone and going on the pavement the bus which was currently driving hit me! There was even a man in the back telling the driver which way to go and even both of them did not seem to look off the was someone in the pedestrian cross! I was so shocked and started crying but the driver did not even come out to see if I was OK or not! read more

Ride FlixBus if you have ample time to WASTE! You definitely get what you pay for...delays, delays, delays! These people had me waiting in the freezing cold in Eindhoven for 4 hours and never offered compensation or even a reason WHY the bus had been delayed. Next time, I'll just hop a flight! read more

Don't use this service they are unreliable and the workers are incompetent. I had a bus that was supposed to get me to my destination that was scheduled to leave at 9:15 and was later delayed to 9:31. I ordered an uber to get me there by 9:31 then 15 minutes later the app sends me a notification saying my bus will actually arrive on time. At that point I would have been late for my bus because my uber was suppose to get me there by 9:31 instead of 9:15. I call their customer service app and their customer service hotline employee tells me that they can't find my reservation even though I'm looking at it in the app. I later on call and try to get a refund and they refuse to give me a refund telling me I should have been at my bus on time even though it was delayed then said it would arrive on time. This isn't the only issue I have had with flix bus it has cancelled on me multiple times and it is unreliable. read more

Tried Flixbus and the price was awesome! Honestly, you get what you pay for. I did pay the extra like $1.43 to get seat 2D. One of the drivers asked me to just sit somewhere else since someone was in my seat I told him no, that I wanted the seat I reserved. The other driver got on, I showed him my ticket and he did ask the person in my seat to move to his seat. The seats numbers don't match the numbers they give you, so it is setting a perfect storm of confusion The alternative for me would have been the AZ shuttle at $45. So I am fine saving $30 and having to stand up for myself to get my seat. I got to where I needed to go alive read more

Worst experience ever. They cancelled the bus trip but didn't inform any of the waiting passengers. All the passengers in bus stop were waiting for more than 8 hours as we continuously kept getting text messages saying the bus is delayed. Finally everyone had to arrange their alternate transport. Worst bus company ever. read more

This was my first and last time using Flixbus. First of all my name was listed as a Mary Smith in their system so I had to wait to board while they worked it out. Then I get on the bus and was sitting in my reserved seat when I was asked to move for someone else who had paid for reserved seats. This experience is terrible considering you're not the only game in town. I chose you over Megabus because you were cheaper but I guess you get what you pay for. read more

My bus from DFW Airport to Austin, Texas was delayed multiple times and showed cancelled at times and finally departed at 8:25 PM instead of original scheduled time of 4:10 PM. However, instead of driving to Austin, it drove the opposite direction or to Denton, Texas, then two hours later returned to the DFW Station again! In neither stops there were any additional passengers to board or depart but the bus nevertheless made these stops. Then the bus ran out of fuel near Temple, Texas where we had to wait another 40 minutes to refuel the bus before finally arriving in Austin Texas at 2:20 AM on Sunday or the next day after the departure!! In fairness to Flixbus, I shared the feedback with them first but I as I have not received a response in weeks then decided to post this review. read more

DO NOT TAKE THIS BUS. I waited with elderly parents in 100 degree weather for an hour for a no show bus. No one contacted us or any other passenger. They also would not give us our money back bus rebooked is without consent. Many fellow travelers has no where to go. read more

We paid for tickets and FlixBus didn't show up for a DC to NYC trip. About a dozen passengers were waiting 30+ minutes prior to departure. FlixBus claims the bus came and departed, but that is not true. They don't want to refund passengers for a service not delivered. Try another bus line and save yourself the hassle. read more

Trieste-Ljubljana-Trieste Flixbus was 20 minutes late leaving Trieste for Ljubljana. Two workers checked everyone in before boarding and the workers loaded the luggage by destination. There was free WiFi. Flixbus was 45 minutes late leaving Ljubljana for Trieste. One worker checked everyone in one at time on the bus. The other worker did nothing except open up the luggage area and allow everyone to load their own suitcases in a random, chaotic manner. There was no WiFi. read more

overpriced tickets. almost 3x the other tickets. decided to take a chance nonetheless. had a major issue and had to call 5 times until i reached an agent who was unhelpful. when i asked to get transfered to a manager, they advised me to hang up and call back. couldnt get through to anyone when i called back. will never ever travel with this company again. never write reviews but had to warn anyone considering travelling with them. dont do it! theyre not in the business of customer service they just want to steal your money. read more

spent $700 on a surprise birthday party for my girlfriend, which totally relied on having reliable transportation to get there... bought tickets over a month in advance to be safe, spent $200+ dollars buying 8 tickets for us both. just for all of them to be cancelled a week before the trip was meant to be. no struggling to find another way to get to the party. read more

This was my second time riding FlixBus.The first time the bus was late 10 minutes and that was understandable.. However my second time I get an email stating that the bus is delayed by "5" minutes, which the arrival time of the bus was scheduled to depart at 4:40 and here it is 15 minutes later and still no bus. I called customer service and that person could not tell me where the bus was only that it "might" be about 15 more minutes late!! I wouldn't mind the wait if the bus stop was inside an air conditioned building.. However, we're sitting out in the heat awaiting for the bus to arrive.. yet the customers haven't received an updated via phone that the bus would be an extra now 20 minutes late as I type this. FlixBus need to factor in traffic when scheduling their bus routes. Signed, One angry consumer!! read more

I've used them a few times, All of the staff are rude, all the time - desk, phone and drivers. They're often late. Once i got left behind with ALL of my stuff on the bus and was forced to buy a new ticket, and my belonging were not cared for, they would not help me retrieve it (everything I owned) even though I got the very next bus to the same destination. I also left my camera on another bus and called 30 minutes later and they refused to help. "just fill out the form" - if they had retrieved it (as they often have 2 bus drivers - but refuse to contact either of them) or told me where to meet the bus - the loss or theft could have been prevented. Instead you have to fill out the form and wait a month for them to email you and tell you they didnt find it (even though my camera had my name and number on it and I told them straight away). I was advised I could make a compensation claim but that appears to be a lie. There seems to be a different definition of "customer service" where their definition somehow involves none of it. read more

Spent over a half an hour on the phone with customer service and they still could not tell me what time the bus was arriving at a particular stop yeah gave some stupid bulshit excuse about data protection so they couldn't tell me when a bus was arriving read more

Extremely disorganized and horrible, horrible cancellation policy. Their tickets do not have the proper address of where buses depart or arrive, and their customer service is pathetic when you try to get in touch with a supervisor. I tried multiple times calling and getting in touch with someone who could help me with the information of where my bus would depart from and I could not get ahold of anyone. Finally I had to buy another ticket from another company, and when I tried calling to get a refund they didnt honor it, and they didnt want to put me through to a supervisor. The supervisor's name was Dennis Panqa, I had to keep calling throughout the day until I finally got ahold of this person who of course, did absolutely nothing. Never again using this service, it is disappointing and a very average business. read more

I took a day trip from Amsterdam to Bruges in Belgium. When I booked the bus, I would have 5 full hours in Bruges. Shortly after I booked, I got an email from Flixbus telling me that the times for my bus had been changed. The new schedule only gave me 3 hours in Bruges. Not much I could do about it. On the way, we stopped at a McD for a 15 minutes break and the drivers did not come back to the bus for over a half hour. We were 30 minutes late getting to Bruges. I hooked up with some people in Bruges who love the town so made sure I made the most of my time there. Then I went back to the Flixbus station to get my return bus and there was not bus. There were others waiting. We waited over 2 hours not knowing anything about what was going on. Other Flixbuses came through the station and one driver finally told us the bus was frequently 4-5 hours late because it is coming from London. So we all got busy and got alternative transport to Amsterdam. I immediately cancelled my return bus trip with FlixBus. But I later learned that the refund they gave me was less 15 Euros as a cancellation fee. I tried to argue that they never provided me the "promised/contracted" service of a ride to Amsterdam. The customer service person was very nice and totally powerless. All she could do was apologize on behalf of FlixBus. So in addition to having to find my own way back to Amsterdam and paying for it, they charge a fee to refund me for their non-performance. Customer service told me it is the schedulers who are at fault here. I asked why they schedule a pick-up in Bruges when they know that the bus is almost always 4-5 hours late. She had no response. I just told her to let the schedulers know that the abandoned passengers think they are incompetent. She said she would pass that on. Poor business practices in both scheduling and in providing "contracted" services and then charging me to give me my money back! NEVER AGAIN! read more

This bus is not dependable, customer service is unprofessional, and can't be trusted to get you from A to B. Do Not Use

Please do not use this bus company. They don't check ids when retrieving your luggage. My luggage was stolen because the bus driver gave my bag to a passenger at another stop. I've sent several emails with no response. Please use this company at your own risk. read more

This has by far been the worst experience on a bus I have ever had. To start off the bus was a full hour late while waiting at the lot for the bus, I was able to go back to my house change clothes and then head back, with apparently enough time to spare. When I got there a young man was checking people in. Even while checking us in you could see he had an attitude and obviously didn't want to be there. When we finally were able to get everyone on bored he gave a monologue about how he "didn't give a shit when we got to where we were going just that he got there." And how he had been driving for two months and hated his job and wanted to be a flight attendant. So I already knew what kind of ride this was going to be. He got us lost twice trying to find a truck fuel station, and had us driving in circles up and down the great vine all the while threatening to throw anyone who had anything negative to say off the bus. I'm currently still on this ride from hell and will be here for the next couple hours, a ride from LA to San Francisco shouldn't take more than 8 hours MAX but from what it looks like this might be a 10-13 hour trek across California. I should have just taken the blue MEGABUS at least they have a top window level. read more

I was really u comfortable to take the flixbus on because of the reason below. 1. The bus departure time was delayed One hr and half late 2. The bus route was LA- strip - downtown - henderson. But suddenly the driver changed bus route to LA - henderon - downtown - strip without any prior notice. We literally passed by strip from 5 mins away. 3. Driver was really rude. Did not answer the question by pretending she is listening the music. read more

They cancelled my bus the day of my trip, and suggested another route at later time that was more expensive. After I rebooked, they cancelled that bus as well, and then only gave me a voucher to use with them. Not getting any use out of that voucher, as I will never book with them again. read more

07/18/2022 -ROACHES ! ROACHES! I was fighting off these nasty bugs for 3 hours! When the bus driver was informed about the critters he didn't seem to care at all. People were being woken up out of there sleep, because the roaches were just everywhere This morning,I woke up with a nasty rash and welts on my arm from being bitten. I immediately called customer service to inform them of their infestation , and the young lady who's name (Oanini) basically told me she couldn't help me and to make a yelp Review .My first and last time taking the FlixBus. read more

STAY AWAY!! This is one of the worst bus services I have ever encountered. Please be cautious using this service on the east coast USA. The buses don't stop at scheduled stops and the customer service is HORRIBLE!! Rude and unprofessional. Buses are not of the best quality when you can catch them and rarely arrive to destination as scheduled. Beware using this service. I will never use again read more

Rude driver. Bus 2 hours late . Shady company picks up behind a remote restaurant that has no idea they pick up there. The staff were all surprised when a whole bus full of people was stranded there for 2 hours in a cold snap. When another bus for the same company arrived and we asked the driver for help he was incredibly hostile. He wouldn't address any of our frustrations or worries. We had a small child who was ill. We asked him to shelter her on his bus and he refused and actually told us he would not speak to us. The company sent a charter replacement, but it was a different brand and we weren't sure we should trust it. The gentleman persuaded us he was from them, but we were worried. Freezing day. Stranded. Horrible stress not knowing what company we were now traveling with. Never ever ever use FlixBus. read more

I would NOT recommend using Flix Bus. I was supposed to leave NYC to Boston at 4:45 pm. This bus never showed up! At 6:45 pm the company still had no idea where the 4:45 pm bus was. Instead, they made us buy a new bus ticket for the 6:45 pm bus. And they refuse to refund me for both of the bus tickets. Also the bus drivers and customer service line was extremely rude. read more

currently on the one from Phoenix to Las Vegas. both ways its been a bad ride. first, do NOT pay for the assigned seat, drivers dont care or check its a rip off to pay for them, there was people up and moving seats. Now to the worst part, the BUS!!!! both ways we didnt get on that fancy green flixbus they advertise but instead a run down black volvo bus that rattles aaaaaaaall the way through the ride and is extremely rough on the road!!! the seats are falling apart, there are NO TRAYS!!! couldnt do any way on the 6.5 hour trip first ride because they advertise trays but do not have them. the bathroom is absolutely disgusting!!! theres dried fluids everywhere!! use the bathroom when they stop do not use it on board. theres not even a small faucet to wash your hands. the bus itself is disgusting. the driver is rude and emphasized during a stop/break how he would leave at exactly 10:41am and if you're not on board too bad right... he left at 10:36!!! I was on time but had it been someone else he would had left them! I would NOT recommend this company to anyone!!! I totally regret not driving myself and counting on this service. The price does not justify this at all. read more

Recently 2 buses DID NOT SHOW UP AT ALL without explanation or notification, I had to buy train ticket in one case and spent the night in hostel in second case, because the was no other transport! But Flixbus won't refund me for those two tickets, the customer service was very rude and in the end stopped replying! Other two buses were over 4 hours late to their destination, but Flixbus is denying the delay and claims the buses were on time, so no refund either! Today I had to buy a ticket for a short trip because there were no other options, I was really hoping for no problems for such a short trip, but the Flixbus app failed mid-purchase and charged me twice for the same ticket! But the customer service claims it was somehow my fault to double-book so no refund again! I don't know what is going on with this company, this is terrible and inexcusable and I'm never using Flixbus again!!! read more