If I could give this service 0 stars I would. My bus from Seattle to Portland at 2:15 pm today never showed up after sending me an email that it was delayed. I had to buy a ticket for the next bus to Portland at 3:45 pm for $69 even though the website said it was only 24.99 it charged my card almost $69. I have been waiting on hold to speak to someone several times for more than 30 mins and no answer. These people are crooks and I will never ride with Flix Bus ever again. read more

FlixBus is the absolute worst transportation company I have travelled with, and that is someone who has flown on Spirit and Frontier. It is highly probably you will have to wait one to two days before a bus actually shows up read more

First time traveling with this bus service was 8 min late and departing time was 5:00 don't give you a grace period of 15 mins no refund just take your hard earn money I would suggest anybody to go threw greyhound.. read more

The longest trip I have ever had!! the bus departed 1 hour later than the departure time and the bus broke down 7 times on the road. we arrived 3.5 hours later than the arrival time!!! too inconvenient. at the end when I asked for refund they said there will be No Refund!! really cheap services. read more

would give 0 stars for this bus service but 1 is the lowest one to give. I was supposed to take flixbus from Irvine to LA this morning. The bus not only never showed up, I tried contacting flixbus' customer service through both phone and their online chatbot about tracking the bus. Phone call was automated and nobody ever picked up (I held onto the call for a good 40 min or so). The online agent asked for my booking information then PURPOSELY ended the chat. Tried chatting again but the person just ended the chat again. I never figured out what happened to my bus that was supposed to arrive. Very unprofessional and inaccessible customer service. Overall flixbus sucks in terms of punctuality and customer service. Also beware occasionally purchasing a ticket and never actually having the purchase go through but still being charged! that happened to me once.. stay away from flixbus if possible. read more

horrible service! the WiFi's not working and they pretend that they didn't know about it while this has been going on for a while. they wouldn't refund my ticket and wouldn't let me speak to a manager. not worth the price at all. I'd definitely book another bus next time. read more

DO NOT USE THIS TRANSPORTATION COMPANY! I took a trip from New York City to Syracuse NY on bus #666. It departed on 4/11/23 at 8:45am from 31st & 8th Ave with an estimated arrival time for 1:35pm. The bus broke down on I-81 N at 11:30am. The bus driver told us it would take 2 hours for a replacement bus to arrive. We waited on the side of the highway for 4 hours with no resolution. I tried asking the bus driver several times how long this was going to take. He smiled at me and walked away every time I approached, giving no verbal answer. I called customer support in hopes of getting an answer to how long it would realistically take. The first rep I was connected to hung up on me after they couldn't t provide any details. The next time I called the rep informed me that I needed to speak to the driver about a status update, which was ignored. Then I asked customer support for the name of the driver and she told me they don't have a record of that. It was incredibly alarming to hear the company doesn't have a record of who is operating their equipment, despite having the bus number, departure and arrival details. They informed me there was nothing else they could do and I was beholden to whatever the bus driver wanted to do. I am shocked at the lack of professionalism from every person I interacted with. If the company has no record of who is operating/damaging their vehicles, it's an incredibly unsafe company to do business with. I asked to speak with a supervisor who could answer my questions and was informed there was nobody higher in organization to be transferred to. First time ever calling a company that doesn't have a supervisor. In the month since these events I have attempted to acquire a refund for this horrendous experience. The company has refused, citing their terms and conditions that you may only receive a refund if a trip is entirely cancelled by the company. They've offered me "vouchers" so I have to risk putting myself through this entire ordeal again if I want to see any kind of compensation. This company needs to be investigated. read more

FlixBus - Buses Near Me - Munich, BY

We had a horrible experience... I definitely do not recommend them. They change the departure location at the last minute and when we called to find out if it was accurate, they claimed it wasn't changed, by the time they admitted that there was a change, the bus already left from the new location and they wouldn't give a refund or provide a new ticket for the next BUS. The driver of the next Bus charged us $70 cash for a $25 route and she refused to give a receipt or provide her name. Flix bus is a scam Business with the worst customer service of any Business we have ever dealt with. read more

FlixBus was our last resort to travel from Rome to Naples. Our train was four hours delayed due to a fire in Firenze and still wasn't solved by the end of the day, so we were ultimately just glad to get where we wanted to go. However, I would never choose FlixBus without this kind of time-pressured lack of options. Here's what you need to know: - The tickets asked us to arrive 15 minutes prior to boarding. The bus was late by 5-10 minutes. This isn't awful, but after the train debacle it was enough to make me nervous. - There was no semblance of boarding process. Expect to push and shove your way to the front of a clump and put your bag in a bin wide open to the world with no protection or checks at all. - When we had our ticket scanned, the initial employee said to take our small roller bag up with us and put it above our seats so we did. When we got off the bus, the driver yelled at us that it should have been below the bus. - DO NOT PAY FOR RESERVED SEATS. Total scam. They will do nothing to honor the reservation without a fight. We paid for 4D and C and there were two people sitting there that insisted that there were no reserved seats. If there were no other sets of two seats together available I would have fought it, but I decided to be nice. The bus was pretty grimy and the seats were uncomfortable but I didn't expect much on that front. Would not recommend. read more

I would give 0 starts if possible. After my bus was 1 hour late, 3 of us waiting ordered a Lyft ride so that we wouldn't miss our next busses. We were told the bus could be another 2ish hours as they needed to get a new bus. We were able to get a lyft but when i contacted Flix after the ordeal requesting a refund, I was told the bus was less than 120 minutes delayed and that "a lot" (clearly not everyone) boarded the bus and that they would not give me any refund and not let me talk to any manager to discuss even. Plus, the other 2 people I was with were on day 4 of what was supposed to be a 2 day cross country trip that got delayed that much due to prior trips being cancelled and delayed. 100000% avoid using Flixbus. read more

this is my second time riding with flix bus and I was very disappointed in the service this time around, so disappointed that I do not think I will be riding with flix again. I was traveling with my friend and we arrived at the station early at the same place that the bus had arrived the first time. according to the ticket we were supposed to be waiting in the downstairs area (the place we had been waiting the first time we rode the bus) but the bus had actually picked up at a different location which was upstairs. we were not aware that the bus pickup location had changed so we missed the bus. after missing the bus I attempted to call customer service, which took multiple tries to achieve because of how complicated they make it to reach an actual person to talk to about situations. Once I reached the person (after at least 10 mins) I told her what had happened and that we hadn't been updated on the new location because on our ticket it said that we were going to be picked up downstairs. She didn't help at all and did not care that we had missed our bus. We were looking for a refund or for a help in changing our ticket to a later departure time, but she did not care. She didn't apologize or offer any help with anything. flix makes it so complicated to get a hold of anyone from customer service and they make it just as complicated to receive help after contacting someone, they are not understanding and they need to fix their system because it is not working. read more

My friends and I booked tickets to go up to Vancouver, Canada. One of my friends is mobility impaired and uses an electric scooter to go more than very short distances. After booking, she called to make sure her scooter could be accommodated (stowed in the baggage compartment) as the website indicated. The customer service person not only informed my friend that they didn't take electric mobility devices, but was also very rude about the whole situation. When my friend asked for a refund, again the person was rude and said they (Flixbus) don't do refunds. Instead my friend would get a voucher for her ticket, which she can't use because they don't take electric mobility devices. read more

A ride that should have been 8 hours from Florence to Zurich turned into a 13-hour bus ride. Once we finally reached our destination my suitcase and one other passenger's was not in the luggage carrier. When asked, the driver's only response was to go to the police, despite the crime occurring in a different country and me needing a flight to catch to make it home to the US. I have reached out multiple times through multiple media to request some form of compensation and the company has provided very little assistance. Yes, this bus is inexpensive, but choosing a train or some other service that may cost more may also mean more accountability and better service. read more

I recently took FlixBus from Lyon to Annecy and then from Annecy to Geneva. I was really impressed by its service during the entire process and still feel grateful for how FlixBus made my trip smoother and more enjoyable. I booked FlixBus online and received e-tickets, luggage labels and instructions in email instantly. The instructions with exact locations of the bus stations on both ends of the trip were super helpful. I also downloaded the app and found the same information there. Few days before my trips, I received email reminders for the trip and tips. At both Lyon and Annecy, the buses came up to the bus station very on time (15 minutes before the departure) and the bus drivers were super friendly and helpful with the luggage. FlexBus stopped at the very central station of each city which made my arrivals very convenient for the rest of the commute. The bus in Europe is bit different from buses we saw in the US - the restroom is not in the back but downstairs in the middle of the bus. After each trip, I received surveys to follow up with the service. You can't imagine how affordable and convenient FlexBus is in France - 9 euros from Lyon to Annecy, 5 euros from Lyon to Marseilles, and less than 5 euros from Annecy to Geneva. I once thought my experience with FlexBus was just perfect and bookmarked them for my future travels for sure. I was bit surprised to find the consistent bad reviews of it on Yelp. Maybe the French section is just exceptional than its local services in other countries? Anyway, I really hope FlexBus can come up with the level of its services I found in France in other countries, especially in the US, because its really the kind of business in huge demand. read more

This place is awful. Cancelled our bus trip even though the road is open (it was temporarily closed beforehand) and I've been on hold for hours trying to get a refund. I would rather walk than ever use this company again. What horrible customer service. If I could give them 0 starts I would. read more

After my ride on 04-24-2022 from Houston to New Orleans, I will not be riding Flixbus. Your drivers are rude as hell. Driver was already an hour late and an attitude. I always take Flixbus when I travel to Dallas , Austin and New Orleans but this is it for me. The driver used so much profanity and my 71yr old mother and my 6yr old grandson was ride with me. Driver was disrespectful to other passengers by throwing their luggage off the bus. Threatened to call the police and he was the one being disrespectful. Last ride, I'm done. read more

this bus is a scam this bus is a scam, I booked the trip, it never show up, no notice or phone call or email to let me know it was cancled, no information to contact. I tried to get my refund but no hope, the website is a scam, chat box is a scam. read more

If there was minus, I would have given them that. Do not ever travel with @FlixBus service, at least inside Poland! Awful traveling experience. Stay away for your own safety!!! Totally unhygienic conditions regarding the toilet inside the bus, with half of the bus smelling like urine. When the bus driver was informed he didn't do anything and he didn't even waited longer in stops for people to go to the loo available there. Route krakow to Warsaw. read more

The buses are constantly delayed and transferring ports which cause you to miss the transfer you need to get the final bus you may need to get to destination..They will not pay you back money but give you a voucher to ride and experience the same hell again read more

FlixBus is garbage. They made an extra stop for no reason and wont Notify you about the stop when you're purchasing. There are plenty of good, reliable and direct buses NY to DC and this is not one of them. Also, never enforced any mask policy even though they claimed to be COVID guideline safe. Nope. Felt actually unsafe the whole ride. read more

Ive taken the bus many times from Vegas to Cali and a friend has taken it from Vegas to AZ. Its super inexpensive and timely. Just make sure to buy in advance and add them on facebook. They will send you discount codes worth $10 off for their service and the tickets are around $10 so youre just paying processing fee of about $2. Thats a steal if you know how to work the system. The app is pretty easy to navigate and pretty nice since it saves your ticket on the screen and you dont have to keep logging in to retrieve it. It provides more informative than Megabus app in regards to pick up location of the bus at certain stops and terminals. The only negative is the cancellation policies and the terribly hard uncomfortable seats. The cancellation policy is plainly stated on the website and when you call just push any button and someone will pick up. I was surprised at the efficient nature of how they spoke. Either cancel and rebook using the credit they give you minus $5 or continue with what you booked. Well, the ticket was $3 so id just be losing money to rebook it. In regards to seats they arent the most comfortable. I couldnt last longer than 4 hours on them and even then i was glad the trip was over quickly. Not as cushy as Megabus but with power outlets under every seat, inexpensive prices and toilets on board Id book them again for a quick getaway. read more

FlixBus: The bus that never showed and will not give a full refund. I was excited to try FlixBus when I saw ads on my Facebook. They seemed like an up-and-coming company from Europe trying to establish themselves in the United States. I was traveling from San Francisco to Los Angeles, and I liked how they were by the Cal Trains in SF and that there was a stop closer to home in LA. I waited for the bus last Saturday, 7/21/2018, and it never showed up. There were several other rides waiting and we had just seen Megabus depart around noon, but we were excited about taking a new bus. After over three hours, the bus NEVER SHOWED UP. The other passengers, who I met for the first time, and I tried calling to no avail and we managed to reach their support from Facebook messenger and posting on their wall. We were told that the bus would be coming and that it is stuck in traffic. The FlixBus App was supposed to inform us of where the bus was, and the customer service kept repeating that the bus is in traffic and advised us to wait even though they had no information available to them, not even able to contact the bus company they are contracted with. What do you do? Well, Megabus had buses sometime after 3 PM, so we had to purchase new tickets for the other bus company. At this bus stop by Cal Trains, we would wait on the sidewalk in the sun with no ready access to food, water, and restrooms; we each took turns leaving the stop to get food, water, or use the restrooms and promised each other that we would not let the bus leave without us. We were strangers, but we shared the frustration and anger. So the trouble does not end there. I sent complaints on the website and submitted a request for a refund. I received an e-mail that said I had to prove that I did not get on the bus, and that seemed insulting considering it was their bus that never came. Fine. Then they only partially refunded me. I called and spoke to someone who said that they cannot refund the service charge. I sent a follow-up e-mail expressing the frustration caused by this incident and also read from their website that my rights as a passenger were violated if they adhere to those rights in the United States. I have not heard a response yet and all this for $2. They welcomed me to try again in the future and apologized for that as a new company in the U.S., they were unable to deliver the needed information. I'm also upset because I was told to wait for the bus that never came, not informed of accommodations, and they should have offered a full refund so we can make plans on staying in the city another night, taking a later bus, or taking another bus company. MegaBus is at least well established by now and they even have signs of where we should be, though I had to pay more. Had I known, the extra cash would've been worth avoiding this fiasco. I'm glad they were responsive on Facebook, but ultimately they could not help with the bus that was lost or with the refund. They also deleted my Facebook comment posts...if you couldn't reach them by phone or messenger, what else can we do? So in a nutshell, Flixbus never showed and refused to give me a full refund. I'm still working on the issue on Day 6, and I'm not just fighting for $2...it's the principle. What company does this? Just avoid the headaches and try an established bus line if you're looking to travel. No, no, no to Flixbus. ***update (within two weeks) After all the exchange we had, they refused to refund the $2 service fee, citing their Terms of Services that it is non-refundable. However, because they failed to deliver their service, that fee is "unearned," at their fault and they are not in compliance with their own Terms. I was able to obtain a refund from PayPal and the dispute was resolved in my favor. read more

TERRIBLE!!! TERRIBLE!!!! The bus was over 40 minutes late! Received a message that the bus would be 10 minutes late, over 40 is RIDICULOUS! At midnight! In 30 degree weather! I'd rather walk. read more

This was my 1st time trying out flixbus and the last. They cancelled bus one hour before set departure. Ticket cost was $13.00 and for whatever reason they're refunding $9.99 . No human customer service. I think they are a scam. read more

I wish I couldn't even leave a store because they not even worth one star .if you have to go on a vacation, please do not use FlixBus. They are horrible. They cancel your ride at the last minute. My bus was supposed to leave at 10. Kept saying the bus is going away like five hours later you called to get a refund they keep saying they send the refund out, then they say oh your bank don't do international refunds so I asked them do they do Bank of America they said yeah so they said they send the refund out again. I waited 15 days like they emailed them back again. They say it bounced back. They don't talk to a manager or supervisor because the customer service rep always home data highest person you can talk to, but they can't help you out or they say oh we don't have no information email you never ever use them again. I rather take Amtrak they are the worst service out here, and I still don't have my refund until this day. I'm about to get a lawyer and they gonna pay more than what they owe me because now I have to see a therapist for paying the suffering and a headache because they don't wanna give me my heart earn money back after my trip at the last minute . and they always talking about do you want a ticket to go somewhere else would never ever use their service again so they can keep their ticket. Just give me my money back. read more

I got a highly positive experience with this company. My bus was from Panevėžys in Lithuania to Riga in Latvia. The bus driver was very friendly and he spoke my native language which is Russian while I didn't speak local language. He helped me with the luggage and taking on. Inside the bus, everything was clean and cozy. The bus is warm inside and there was a toilet inside.​ read more

Do not take flixbus. Who? Because I had to reschedule my return trip. The reason being was because my train coming la Pocatiere to Montreal was delayed by 3hrs which caused the rest of my trip going from Montreal to Toronto to be delay which meant I would miss my bus. I tried to reschedule my 6 oclock departure but the only way to do that was to Pay the exact same Price to get moved onto a bus that left an hour later. I tried to get a refend instead but there policy is horrible. I was only going to get a $5 credit back They weren't Even going to rembourse me to my original paiement méthodismes. I could have excuses that since it was last minute I was cancelling but it is what happened next that reality earned the there 1 star review. Instead of cancelling I just decided to bite the bullet and pay do get moved to the 7 oclock bus because I would have been able to reach it in time. What I found out is that the bus I had paid so much to reschedule to take was the same bus I had just cancelled but leaving from a location an hour away from where I was! So not only did I Pay double my ticket Price to book the exact same bus a second time I also couldn't make the new time and there were no other busses to reschedule to get me home. I thought I would call customer service to get help. I had just after all accidentally booked the same bus twice. I figure They could refond me either by my original paiement method or with a credit and I could find another way home. Instead they were very unhelpful. They said they couldn't do anything for me and that the only thing I could do was cancel that trip and only receive a $5 credit back. Since I was short on funds I now couldn't Pay to get home after paying the Price for two bus tickets and they couldn't even help by refunding me the ticket that I had bought by mistake! Once again I had paid twice for the exact same bus! I would have cancelled my other trips with flixbus that I had unfortunately already made in advance, but they only give you a credit for the bus to refund you which is counter-productive when I never want to use their services again. So save yourself the headache and don't deal with these people. Take the go bus or the train or anything else because at least They will help you if a delay happens instead of rip you off like They did to me. read more

Sadly, Flix STILL Doesn't Care About Customers They promised me that they were going to call me back and to do something significant to make up for my wife and sister-in-law's Vegas Trip fiasco. When I called them twice to follow up they told me to fill out a form for a refund but never sent me the link to do so. Am saddened and disgusted that companies like this exist. BTW - We have not and will not EVER use their bus services again. Recommend that you ask yourself if you want to take a 50% chance that you might make it through a trip without incident as been my wife's case out of 6 trips. read more

I had the worst bus ride experience in my life. I booked a 6hr ride a month ago. Apparently, Flixbus changed the departure time to 40 minutes earlier a few weeks before the departure. They said they notified the change via email. However, the Flixbus app showed no information about the change whatsoever. The communication was extremely unclear. When I got to the bus station, I waited for 40 minutes and later on, I found out my "bus" already left 40 minutes ago. The driver of the next bus was extremely rude and refused to help me. I was left stranded with no help. The same situation happened again when I was riding back to my city. Flixbus also doesn't have a customer service line you can call in case of an emergency. They only have an online chat. Basically, they don't encourage you to contact them. This is the most awful ride experience I have ever had... Unclear communication regarding schedule changes, very inaccessible customer service, and many times they won't refund you. DON'T RIDE WITH FLIXBUS!!!!!!! read more

Unpopular opinion, I prefer Flixbus over train travel. I'm not a backpacker or a hippie. I bring in 1 piece of luggage that I need to check in on flights(high maintenance woman here). On Flixbus I don't need to sit with it right at my feet, or need to hope I find space on the luggage cart rack for large suitcases. They simply store it under the bus. The prices have always beat the trains as well for me. I also have never been on a bus with crying babies or kids running around. On almost every train it has been like that (probably because the trains offer better deals for people traveling together). A huge plus on the bus is that there are AC vents!! On most trains now you cannot open up windows! A huge plus in the summer. I took Flixbus on 3 routes when I went to Europe this summer. The routes I took were not super long....Munich to Salzburg, Munich to Schwangau, and somewhere else lol. Mine all took off on time and I got to my destinations on time. The only route that I had to share a row with was to Schwangau. That route was really popular at least when I took it because the train from Munich to Fussen was getting repaired or something so had I taken the train it would have been 2 trains and double the time. The perk with taking the bus instead of the train was also that it takes you straight to the ticket office not to Fussen Station. The cons for me: On one route the wifi was down which I expected because many reviews mentioned problems with the wifi. They also do not list the stops before your final destination. I would love to see what the stops are as well as to see if there is a break. Not sure why they don't share this.I do agree that there cancellation policy is stupid in that you only get a credit voucher that expires. I'm not opposed to getting credit however the fact that it expires is ridiculous especially if you are an international tourist like myself only going to Europe maybe once every 2 or 3 years. Tips: For whatever reason booking from another country outside the US's website is cheaper and they include checked in luggage. There are also often promo codes sold on Ebay which I used for each route (not a huge savings but paid for the snacks I brought with me on the buses lol). Would I take a bus over a long haul destination? No, but I also wouldn't take a train either if I could fly. I'm a budget traveler but I will always take comfort and a good night's sleep over saving a little extra $$. read more

We were at the bus stop half an hour before departure time. Four more people were waiting along with us. The bus never showed up. We called customer service, and they said the bus had already left and that they would not return our money. The worst bus service ever. People should boycott this company so the company learns how to treat customers. read more

Beware! They Cancel Bus Routes, Never Tell You, and then Refuse to Refund. I booked a Anaheim to Las Vegas trip a month in advance. When we went to the stop, there was no bus. We waited a while and no bus showed up. I went inside the transportation center to ask about the bus, and apparently, the bus does not exist and hasn't existed for weeks. I never received any sort of notice or cancellation from FlixBus, and in fact have confirmation emails from Flixbus the day before and the morning of. I tried calling their customer service number a dozen times, but it simply did not work. It would redirect you to a German robot who then hung up. There was no way to reach anyone on FlixBus. In the end, we had to drive ourselves to Vegas. Afterwards, I submitted a claim via email, and they refused to issue any sort of refund. I think I just got scammed? read more

I just about never leave reviews... but I had too. ZERO STARS! When I tell you these people don't give a SH*T about the situaiton, BELIEVE IT. Refund? that's a dream. They don't believe in that, I had to cancel the trip due to the air quality alert in NYC due to the fires going on, things are being canceled and it's unsafe. Did flixbus reach out to customers about any safety communications? No. Do they care to refund you do to not taking a trip that is a HEALTH AND SAFETY RISK that NO ONE knew prior to including their company, and now this unforeseen event is happening and THEY DO NOT CARE TO REFUND OR EVEN CONSIDER IT. They are happy to keep the money and give a voucher, but refund your money back? no. Disgusting. I've chatted with the agent, left a complaint, sent a refund request form, and all the same answer which is "we did not cancel, so there is no refund." So the safety and health of customers and high risk alerts at this destination is not a good enough reason? First and last time with these clowns, I will try and sell the voucher but even that I don't recommend these dirt bags to no one, DO NOT USE THEM. WALK IF YOU HAVE TO. This was from toronto to nyc as well. read more

Honestly for a bus service this is pretty fantastic. Affordable and reliable rides, great drivers, and even better customer service (shoutout flixbus NA twitter!). Gonna continue booking here for sure!! read more

I wish there was a "no star" option here; Flix Bus is the worst I've never seen. I booked round trip for my daughter from Austin-Houston, TX. From Austin to Houston delayed two hours, and the worst part is when we dropped her to bus stop in Houston, the bus didn't show up...there was a contractor with much smaller bus, as a result there were more than 50% of passengers couldn't get on the bus. No notifications no email nor re-schedule at all. I can't believe such unreasonable company can run business in the U.S. We end up driving my daughter back to school and have to return right away. We will never consider Flix Bus again because of the terrible management, and the worst service for no where you will experienced. read more

During sub-zero temperatures on Christmas Eve, we (and 60 others) waited for the FlixBus in downtown Chicago. It didn't arrive. No notifications of delay or arrival time were given. Customer service did not answer phones. 2 hours later, the email came saying the bus was cancelled. No explanations were given. No offers of refunds, only suggestion of a voucher for future trip. Never will purchase a FlixBus ticket again. read more

12:51 am. I just had the worst experience with flixbus. I'm wondering how such horrible company is still in business. I booked a trip for a couple family members departing from NY... the bus which is a Greyhound operation bus was supposed to leave at 9pm initially but they sent a notification about a delay with new departing time to be 12am. the people got there around 11pm went to check in they told them that their tickets have the wrong dates, they need to purchase new tickets... like what? what do you mean? it's the same trip that was delayed! They missed the trip without any clear explanation of what happened. Just terrible. read more

Venice to Ravenna...bus was late. Bus driver talked on phone half the trip. Bus ride was very bumpy. For the money I could have tolerated all that BUT they dropped us off in the middle of nowhere at 9pm....no cabs...NOTHING.. if it weren't for the help of the gentleman running the Paladina we'd still be there. 20plus cruise passengers stranded. This town has limited cabs so plan carefully read more

My wife and I had reserved a trip from Amsterdam to Bochum at 20:15, on 27.08.2022. I received an SMS stating there would be 25 minutes delay meaning 20:40. we were at the departure area 15 minutes earlier at 20:25. However, the people at the departure area told me that your bus has left here at 20:15 without the mentioned delay!!!  After we missed my trip BECAUSE OF FLIXBUS's FAULT, I tried to contact them. There is no hotline for emergencies and this is horrible. I tried to chat with the customer service agent (Dimitrije) in the cold weather after a really tiring day, but he told me we could not believe you and you should buy tickets again for the next trip at 22:15. Absolutely worthless help service, and didn't help at all. So I had to wait 2 hours in the cold weather and buy two tickets for 80 euros for an indirect 6 or 7 hours trip, considering that our original ticket was 32 euros for 3 hours trip. They told me that they pay my original 32 euros back but we paid 80 more and waited 2 hours in cold weather and finally had a much longer trip! read more

Horrible service from Hollywood to Palm Springs. Bus showed up an hour late, then transferred passengers downtown on to a shuttle bus with no wifi, no electric outlets and no washrooms. Same experience on return home. I would never recommend this to anyone. read more