I highly recommend against FlixBus. Their busses frequently run (very) late, and they don't make any effort to notify customers (no email/text/call). Whats worse is the busses often pick up in dark parking lots without any seating or protection from the elements, so you could be waiting in the rain or in the dark in an unsafe neighborhood waiting for hours. On top of that, there is no phone number you can contact for support, and the online chat support is inhuman. Here's one experience I had with them, as an example: On March 7, 2024, we arrived to the bus station 15 minutes early, per instructions. The bus station was actually a dark, empty parking lot with no seats and no protection from the elements, in a relatively unsafe part of town. This was doubly bad as it was a rainy evening in Austin and there was no covering in the parking lot. After waiting and the departure time passing, we contacted FlixBus only to find out that the bus was delayed more than 45 minutes. FlixBus made no attempt to contact us via email, text, or phone. Had we been notified, we would have waited in our hotel. Instead, we were left waiting in rain in a dark parking lot. As we waited, we watched the ETA online continue to grow to 55+ minutes. FlixBus put us in an unsafe and uncomfortable situation, and we expected a full refund. I have contacted the support team, and they made no apologies for the delay or lack of communication. Instead, they stated that their policy is that refunds are only issued for delays over two hours. I would have been more forgiving if we had received any notice. Airlines, trains, and other transportation providers notify their customers about delays, and FlixBus should be obligated to do so as well. We were not about to wait in the rain in an unsafe neighborhood with all of our luggage for nearly an hour hoping the bus would come. At least when airlines or trains are delayed they notify customers and you are waiting inside in a safe environment. FlixBus customer support was entirely unempathetic and unhelpful, and seemed to have no concern for the safety of their passengers. I highly recommend against such an uncaring company. read more

Had a decent experience on this bus. Arrived on time, but we were delayed in route about 30 minutes due to bad traffic. The bus was pretty full, but you had assigned seating. There was a working bathroom on the bus. It was direct from Szczecin Poland to Berlin Alexanderplatz. It was also quite inexpensive. I know it has a lot of bad reviews, but I would ride it again. read more

I've visited Germany multiple times, but FlixBus was a new component of this year's travel plan, specifically for a round-trip Berlin - Dresden. High points included ability to purchase and reserve seats via app with scannable mobile ticket, non-stop route from BER Terminals 1 & 2 Parkplatz to Dresden Neustadst station, return through BER Flughafen but continuing on direct to Alexanderplatz, and dynamic-pricing fare that was very attractive one month in advance. The seats were comfortable, there was a USB charging port, the view out of the bus was nice, the ride was quiet, and the driver competent. I especially liked the app's mapping function, clicking on which brought up my google maps, with a pin on the precise bus stop outside of Dresden Neustadt station. Good job on pointing passengers to their embarkation point. Things that could have been better: both outbound and inbound, the driver had not flagged our reserved seats as the company suggested would happen, and I had to say, "Entschuldigung. I habe eine Reservierung. 2A und 2B." Fortunately, each time, the passenger in one these seats was polite and moved to another. Probably the worst part (worth at least a star) was the fact that the outbound to Dresden Neustadt actually went to Dresden Hauptbahnhof. One passenger, sensing the destination, alerted the bus driver he was going to the wrong place, but was quickly dismissed. Then, a brief announcement (in German only) about the change, but only very near the end of the journey. Not sure what happened, as it was a non-construction Sunday, and (as we later found) nothing looking abnormal around Neustadt station. Since we had a monthly Deutschland Ticket and google maps, it was merely a minor inconvenience to reroute ourselves via tram to our destination. Still, for some travelers new to Dresden, this may have caused some unnecessary stress. Ultimately, the passive neglect of driver 2x to make sure reserved seats were actually reserved, and the destination outbound not matching ticket purchased, seem worthy of subtracting at least 3 stars. All things considered, and if there is a "next time," I'll think twice about whether I really need FlixBus. But if the price is just as competitive compared to renting a car for four days, and the train route much slower, then yes, it seems likely that I will give FlixBus a second try. read more

Very clean, very silent. The staff speaks clear and fluent English, and are helpful. A request from me: if You ask them about medicine, please leave a tip or some change money, to keep their stash of medicine ready for another traveler in need of aspirine or painkillers! :) read more

Misleading and greedy The Flixbus website is set up to trick people out of their money if they have to cancel a trip and want a refund. The small print indeed states that refunds are available, but if you navigate through the main page to "cancel and change" you will only be able to get a voucher, NOT your money back. However, it is not made clear that there is no option to choose between a voucher and getting money back. Indeed, the page suggests that vouchers are only there to be used for CHANGING bookings - not in lieu of a refund if you want to CANCEL. The site is unclear, and you may very well end up getting a voucher before it's too late. And nowhere is the ACTUAL procedure for getting a refund made clear (viz. writing a separate email using a different part of the site). If Verflixtbus were honest about having decent customer service, they would include the cash refund procedure in their FAQ and rename the main page on their website "change booking" (with no mention of cancellation). The fact they don't do that shows that they wish to trick people out of money. I've written back and forth to these people many times, explaining my honest mistake (and expressing the fact that their site is somewhat deceptively designed). Nothing. They just repeat again and again that they think the website is clear, that I knowingly agreed to a voucher and that it is non-refundable. I mean, if they cared about their customers they would actually understand what I'm saying and give me the money back. But that's clearly not their game. A band of thieves. I will never consider using them again and will discourage everyone I know from doing so. read more

July 11, 2015 at 9:15. MeinFernBus/FlixBus - rude male employee, on ground floor near the bus terminal (not the upper floor store on the 2nd floor shopping mall). Manager should observe this employee's behavior, then either 1.) reeducate or 2.) fire him. He acted rudely toward two customers then to me. I asked this employee whether he was supposed to be acting this way. He said, "there is no evidence" so I cannot prove that he is acting poorly. I asked to speak to the manager. He said no. I asked for his name, he said he would not give it to me. (Okay?) I took pictures of him, while he tries to cover his face (see the four pictures). FlixBus Manager, here is the face of your employee--evidently trying to cover his face knowing I want to identify him and report. Had an attitude as if he thinks he's better than everyone. Did he act this way only to those with darker-colored skin than his? FlixBus, what is the rationale for hiring this employee? Is FlixBus targeting mainly light skinned customers (such as those employed by FlixBus customer service)? read more

Flixbus - My experience with FlixBus' one employee - Buses Near Me

See all

Worst possible experience!! The train was so packed with people including the entry stairs that I could not get on the train. The doors closed. I yelled and pounded on the door so it would open up. But the doors did not open and the train left without me.  This is probably for the best as I found out the train was so packed people were sitting on the floor, even though I had a "guaranteed" seat. My vaccinated coworker got covid from this train ride, probably everyone in the same train car did. I can't believe this is how they operate during a COVID epidemic. Take the flix train if you want COVID! read more

Rating Flixtrain here, first of all worst traveling experience I've EVER had! Our trip started out fine, but then escalated quickly. The conductress made unpleasant announcements every other minute with unnecessary information. It was way too loud and I was not able to have a proper conversation throughout the journey. Next, it was SUPER hot, no AC and no real opportunity to open the windows. It was also really crowded and humid inside the train- disgusting. Not surprised by the bathrooms tbh, but still pretty nasty. And now for the climax- the train stopped for about an hour, where nobody explained what was going on, when ultimately we found out that it wasn't going to our original destination and we had to buy tickets from the DB instead. We arrived at our goal 4 hours late. Currently, on our way back, the train is already 50 minutes late, and without any notification whatsoever the train got cancelled. This is a joke. We now had to buy a 100€ train ticket to get back home. This is first and the last time that we are taking Flixtrain. read more

Do not trust them for your travel plans! I booked a bus ride from Vienna airport to Prague. The bus never showed up. I had to incur charges of 24 Euros to get to the next transfer station to make another bus in time! I emailed customer service and they immediately responded apologizing and that they would check on it. That was the last I heard from them. After numerous emails asking for a response/help/explanation way the bus never showed up, and request for a refund of my money towards the part of the trip/ service they did not provide I still have not received a response. They will accept your money, but will not give you the benefit of the bargain. Do not rely on them for transportation! Well over a month later, and no response whatsoever. If you write a review, their PR department will respond with nothing more than a public 'save face' response, but in the end you will not receive any response to your complaint, much less a refund for the money they stole, nor compensation for the expense you incur trying to get to your destination because of their lack of service. The outfit is a scam run by thieves. read more

When we booked Flixbus, it said on the app that it was a direct ride from Leipzig to Berlin. However, the bus driver made a stop and a few people got off the bus. Upon realizing that a few other people stayed on the bus (still not sure if I or the app made a mistake), I asked the driver if this was our stop (Alexanderplatz). Instead of answering me or trying to help me, he completely ignored me and a few other passengers who were also trying to get his attention (another guy was still trying to get his bike off the back rack when he finally succeeded just seconds after the driver took off) and drove off... with our luggages still on the bus. I was with 2 elderly women in their 70's and we had to quickly hail a taxi to chase down the bus driver. The worst part about this story is how FlixBus handled the situation. They refused to reimburse us for the taxi fare or even refund us the bus ride. Even if they announced it, it was in German... so how would non-German speaking passengers know? Also, regardless, he shouldn't have ignored us and driven off with our luggages. German companies, including FlixBus, have extremely poor customer service; they simply don't care about others, are not compassionate towards others, and don't care about doing what's right. I've never been so mistreated by a company domestically or internationally, both by what happened and by how they handled the situation. read more

THIS BUS LINE IS FULLLLLLLL OF SHIT . It's always late . I just started riding this bus and my very first experience (trip) , the bus company was telling there customers that the bus was gone more than 45 mins late. The bus is compact . It felt like I had a 400 pound person siting with me . No leg room, couldn't even put up my baby diaper bag so I had to hold his diaper bag for 3 hours. This bus overall gets a out of 5. And I don't think it deserve one . The bus system was down and I couldn't get any tickets . The company was started out of Germany. There's was more bad news , however I can write about this F up bus company for days. Before anyone take this bus please research what you getting into. Im in Las Vegas, NV . So sorry I've only gotten to experience from Las Vegas. See I'm blind and sometimes I have no options about how I travel nowadays. This bus is thee worst . I wouldnt recommendation not even a dog to ride this bus. Just being honest. read more

First of all, it was cold and raining that morning. The driver unapologetically showed up 20 minutes late in a generic double decker bus. A slightly different standard without charging ports for devices and filthy dirty with soiled tissues and food cartons left in our seats. Food on the floors and so on. They didn't speak a word of English and seemed really annoyed with all of the customers I witnessed. My 10 year old son and I were traveling from Katowice Poland to Berlin. We had some heavy luggage and since I had my son with me, I specifically purchased a more expensive ticket which would have dropped us off at the Berlin Hauptbahnhof (Main Station) because it was super convenient and very close to home. They ended the trip abruptly at a totally unfamiliar location Berlin ZOB which forced us to take 3 trains just get home - The Sbahn, the Ubahn AND the street tram M10. It literally added another hour to our already long day. Hungry, thirsty and tired. My son wasn't well. Several other lost and confused customers asked us for help getting where they need to go because their device batteries had died. Luckily I had a portable charger and was able to lead a small group of strangers to their destinations using my Google Maps. It was Friday rush hour, up and down the stairs without escalators dragging heavy luggage, purchasing train tickets and racing to meet each connection. It was ridiculous seriously. I am a very reasonable, flexible person in general. I have traveled the world and understand things happen BUT this was unacceptable. First of all, Customer Service should be number 1. If you're in the Tourist / Hospitality industry your employees should at least have a elementary proficiency in English. It is the most commonly spoken language and recognised throughout the entire world in every industry. That's common sense. It also wouldn't hurt if they were friendly. All 3 of the crew were angry and rude. Second, keep your word with your customers. Deliver what was promised and paid for. I won't ever use Flix Bus again. It wasn't worth it. Truly. It was so upsetting and inconvenient. I will stop there but it seems FlixBus only cares about profits. You'll be out as soon as you have a competitor who offers even a little more. They're coming. read more

This is the worst customer service I have ever received. We had a bus at 3am in order to make our flight out of Berlin. They cancelled the bus and did not tell anyone on the bus that they had done that. When we asked information they told us the bus was coming, and when we asked again 15 minutes later, he tried to tell us the bus had been there. He was blatantly lying to try to get us to leave him alone. As we sat there calling customer service he came over and admitted that he knew the bus had not come and that it had the second week in a row that the bus had not shown up. They did not offer any other bus that could get us to our flight on time. We lost out on the whole weekend because of their mistake. However, they did not care at all and made us fill out a complicated process and fight for a refund. Never using this company again. read more

After 3 hours and €30 worth of international calling I found out that I was supposed to board the bus of another carrier - Polskibus - but this information had been left off my ticket and email. Flixbus have not yet responded to my complaint about this error, despite the fact that their phone operator admitted a mistake had been made. I missed 2 days accommodation in Berlin as a consequence. read more

On my trip with Meinfernbus my luggage got stolen. I don't know how this happened, as only the drivers had access to the luggage. But I arrived, my luggage was not there, and they told me "well, it must have been stolen". And they provided me with almost no help. Only after complaining a lot did I finally get someone to accompany me to the police station for the report. Better to take a bus that actually takes some responsibility for the bags (such as luggage tags) - or better yet, take the train. I was also forced to put my carry-on backpack underneath the bus, even though it was small enough to carry on my lap. I'm glad at least that one was not stolen - as that contained my laptop. read more

We travelled (11 of us) as a group once from Berlin to Frankfurt and once from Vienna to Prague and back. Flix bus is cheap that is probably the best and the only positive description of it. The WIFI is a ruse, it never really works and when it does, it is not continuous. The drivers especially from Prague to Vienna were really awful. The WIFI was not working of course and their response was the system is down, that is it. They both were kind of rude and scary. It was raining and they were driving like crazy. Yet the buses are almost always late to the final destination. You should add at least an 45 minutes to your arrival time to be safe. The buses are reasonably clean but not really. The drive is almost comfortable but not really. Just to avoid frustration, do not expect much, so maybe, who knows, it might exceed your expectations. If the train is not significantly more expensive for your trip, then take the train and avoid flix bus. read more