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    Flip Flop Shops

    4.0 (2 reviews)

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    3 years ago

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    Salvatore Ferragamo Outlet Store

    Salvatore Ferragamo Outlet Store

    2.8(21 reviews)
    0.0 mi
    •$$$$

    Anthony is great! Really went above and beyond to help me with shoe selection and best discount. He…read morewas wonderful!

    I wrote the following letter to their national customer service dept. A manager was not around to…read morehear my concerns and after several phone calls where you are forced to leave a message, I wrote the following correspondence from this horrific experience. Racial sensitivity should not be on the training or customer notification! I have not heard a word. That's unfortunate considering what their shoes cost! I will definitely be rethinking my brand loyalty! I am writing to formally bring to your attention a concerning issue regarding highly inappropriate and offensive behavior that I have observed within your store. On Sunday, February 23rd at approximately 2:30 p.m., I was shopping in the above company store.. As I was shopping in the women's shoe section, I was being assisted by a young African-American man named Keon (forgive any misspellings please). While letting me shop he became engaged into a conversation with one of his colleagues named "Cyrus" where Cyrus began to ask him what was acceptable to him in conversation. "You don't mind being called Black do you?" Cyrus asked. "What if I called you a nigger? Would you mind that? he further inquired. He simply said before I could make it around the corner to the front of the store where they were talking, ""No, I don't think you should say that." I applaud him for his demeanor. At that point I could no longer stand aside and I said, "I would and am offended that you would even say that." Cyrus apologized and said he didn't mean anyone to hear that. However, for anyone to hear that in a workplace as a colleague or a customer would contradict any decent company's values of fairness, respect, and inclusivity. Incidents such as these are a form of harassment and actions such as these have created an uncomfortable and unfair work environment, affecting employee morale and productivity. And this is what I heard among your employees one to another. No telling what that poor man may have to endure outside of the public's eye. I believe that addressing this matter promptly is essential to fostering a more inclusive and respectful workplace that your customers can be proud of. I kindly request that management conduct a thorough investigation into this issue and take the necessary steps to ensure that all employees are treated equitably and in accordance with company policies and legal standards. I appreciate your time and attention to this matter and am confident that the company will take appropriate measures to rectify the situation. Please let me know if you require any further details or if I can assist in any way. Thank you for your prompt consideration. I look forward to your response.

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    Flip Flop Shops - accessories - Updated October 2026

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