Location: Nordstrom Rack Blackstone Date: April 12, 2026…read moreService: Clothes Last week I have spent some time and nordstrom Rack looking for clothes for my family especially a pajamas. Nostrom Rack had plenty of men's pajamas to choose from at a discounted price compared to the regular price. And that's a specific day it was raining so most the customers besides shopping was also getting umbrellas this way they could go back to their cars safely. Luckily I was parked in there by and didn't require an umbrella. Once you enter the store everything is marked and placed as it should the women's with the women's shoes the men's with the men's pants the luggage items the perfumes and cosmetics are displayed and marketed in the store. Overall I had an excellent customer service experience at Nordstrom rack. I definitely would be turning in the future.

In my previous review, I stated that I mainly shopped on their app but nowadays, I actually prefer…read moreto do my shopping in person and get my steps in. Today I stopped by after shopping at Kirkland's next-door. I haven't been in the brick and mortar for a really long time and I was quite impressed during my visit. There wasn't a lot of staff on the floor, checking in or greeting, but there was more than one cashier, which is awesome so it didn't take too long to check out. Currently they are doing "rack "Friday sale. Red tags are an additional 40% off. I found a pair of nice jeans by the brand frame, which is pretty pricey brand and I only paid $38. They have a decent amount of purses, cosmetics, hair care, and plenty of good brands to choose from. I feel like their shoe inventory is massive here. The home section is pretty small and the children's as well. For there being so much in the store, they have everything laid out and organized. There's indicators upon every rack that let you know what brand you're shopping and it's easy to find your size. Kudos to the employees for keeping everything nice and neat!

This place has gone downhill. I used to go in here to get clothes for me and my kids a couple of…read moreyears back and service was great. Now it's a joke. They don't even honor their hours of operation listed on their website. Got there 45 minutes before close and their doors were locked. Very disappointing as the selection is usually not bad. Sassano's has superior service by far.

We came in with my son needing western wear for a wedding. We had the pleasure of being assisted by…read moreHunter. Major shout out to Hunter! He got us square with each piece of the outfit with a smile and great attitude.

The new store is huge! It's been a while coming, and even 2 weeks after the grand opening it was…read moresuper busy when I came in to make a return. There were probably 10 people in line. I was on my way to lunch so I decided to eat first -- when I came back a little bit later it was just as busy, though. I had a quick browse and they have a good selection, lots of stuff in both the ladies and mens sections. The only thing that I found a bit lacking were the color options, particularly in the leggings department. An employee did stop and ask how I was getting on while I browsed. The wait in line was quite long, probably 15 minutes, so if you're short on time it'd be best not to come on a Saturday at lunchtime. I didn't mind the wait too much except for the Mirror display (their work-out product) - which kind of yells at everyone as they come in the store and was quite tiresome to hear repeatedly while in line. Oh, and there are about a million opportunities to impulse buy accessories in line - you have been warned! I've had good experiences at this store in the past, they've always been friendly, which I think is pretty vital when their wares are sold at a premium. I usually shop online since I know my sizing and it's easy to see if they have the colors and sizes I'm looking for in stock. That means I end up mostly returning things to this store rather than shopping here. They've always been friendly and quick with returns. My most recent was a debit card refund and the money loaded onto my account right away. I've also had success with their order to pick-up. I was in a hurry to get a new yoga mat awhile back and I liked that I was able to see what they had in stock from the website, order, and collect it a couple of hours later. I've noticed that Lululemon also has good relationships with many of the yoga instructors around town -- of course it's partly marketing, but it makes the place feel accessible. It's great to see them collaborating with local instructors and studios and making an effort to be part of those communities. All in, nice store, I'm glad we have it.

This Lulu is in a convenient location next door to Starbucks. I've purchased a few items here in…read morethe past 3 visits. A soft handbag, a long sleeve cotton shirt, short sleeve tee, a spandex tank top and that one plastic see through belt bag (lol). All quality items. Defiantly worth the price. It's also nice to just stop in and browse through everything. Friendly staff and welcoming vibe. The only reason for 4 stars is they never answer their phones! When I need to check on an item, wish they would, why have a phone number?

Updated! After my experience, I ordered shoes online. They were too big so I returned them. This…read moretime when I entered the store, the clerks were in the middle of the store helping customers. A young man asked if I needed help and proceeded to help me look for shoes that would fit right. He successfully recommended an arch support shoe. I tried it on and was ready to buy. As I was checking out, the other clerk noticed that the shoes were different sizes. The young man went through all the stock but was unable to find my size. He made a call to the Fresno store and made sure they had the shoes I wanted. I was able to go and pick them up and I like them very much. What a difference in customer service. Five stars!! I have several pairs of Sketcher shoes and I'm getting ready to replace three pairs. I also wanted to confirm my shoe size so I stopped in to this store. What a horrible experience! The two clerks stayed in the front corner giggling and chatting the entire time I was in the store. I went to the mens shoes and realised that there were no shoe sizing tools. I limped back up to the front and asked and they gave me a tool and explained how to use it. I walked back to the bench to remove by shoe and measure my foot. Armed with that into I find for styles I wanted to try but every one was missing my size. I went back up and told them they were missing size 11 1/2 in many styles, instead of walking back to the mens shoes and helping me, they simply said, "Just bring a sample up and then we'll look in back." I asked, "You mean I have to walk back to the front to get help?" "Yeah, they replied." I was disgusted as they just laughed. I will never go back. No wonder people just buy online. Too bad they'll be out of work when the store closes.

I had a shoe that was smaller than I'd like, and I called to return it. I talked about how unhappy…read moreI was with the service and the man on the other end, allegedly named Ryan, claimed that I was attacking him personally and hung up on me. I called back several times, but he kept intervening and even answering the chat. I was not sent to another manager. I'm fed up. Pros:

Goodby Eddie Bauer; hello Ariat!…read more Dang, this store and its WORK version across the parking lot escaped my attention for too long. Did not even realize the brand's presence. Interestingly, I'd been looking to update my wardrobe for about 8 months and couldn't find anything that I wanted...Macy's backstage, Lands End and others. Just kinda similar quality and nothing unique or interesting to me. That changed here. The cloths are next level, far above expectations. They are meticulously crafted incorporating, different design elements that increase ventilation. Some of the shirts even have a built-in microfiber cloth on the inside bottom of the shirt to clean your glasses with. The stores are beautifully stocked.... Roomy and well staffed with top-notch individuals. As usual, waiting and continuing to keep my eyes peeled has paid off. Located in the Garden Village shopping center right down the street from where I live, the store is located between Jack's urban eats and Starbucks. Whole Foods is just a couple hops away. The materials and prints are just amazing and their online store is crazy filled with variety.... I picked up six shirts and a belt. All of them uniquely designed of a high-quality and unlike what I was seeing elsewhere in the city/online. Just thrilled to finally get quality clothing off my list! And their work pants! Some of the most desirable guys stuff around! The stores are spotless, tightly organized and roomy. IF you sign up online, you can order with free shipping and returns, too. New customers get 10% off for one day. Of note it that the Large shirts here actually ARE large, bigger than what other brands call large. So, be careful..as they run large. Good! The best addition to one of the most visited areas in my hood! Nice to be sporting some good quality cloths that will last and make folks more comfortable in our oven-like summers! -G

I recently visited Ariat to pick out some new footwear and left with a pair of shoes and super…read morecomfy slippers. The experience was a bit of a mixed bag, so I'll break it down. First, the associate who assisted me was absolutely amazing. She was attentive, knowledgeable, and genuinely helpful in guiding me through the options and helping me make my final selections. Her friendly demeanor made the shopping experience enjoyable, and I felt well taken care of. Her excellent customer service is one of the main reasons I'm giving this review three stars. When I first walked into the store, I was greeted warmly by other associates, which gave a great initial impression. However, things took a turn when I noticed a manager and another associate staring at me in a way that felt uncomfortable and unnecessary. It wasn't just a casual glance--it was the kind of staring that made me feel like they were suspicious of me, as if I was going to steal something. The staring was so persistent that I felt the need to turn around after making my purchase to make it clear that I noticed their behavior. It's disappointing to feel judged or scrutinized as a customer, especially when you're there with honest intentions. While I appreciate the helpfulness of the associate who worked with me and the general friendliness of the initial welcome as well as the cashier that rang up the sale, the unprofessional behavior of the manager and other associate overshadowed the positive aspects of my visit. There is no reason for anyone working in a customer service role to make customers feel unwelcome or uncomfortable. Ariat, please consider providing additional training for your staff--particularly your leadership--on how to ensure all customers feel valued and respected; the behavior of the manager and the other associate needs to be addressed.

Shout out to Jenny for her incredible work and assisting our daughter today with clothing/style…read moreoptions!

Walked in looking for a pair of shoes. The pair I liked was not in stock, so the sales guy checked…read moreout their website. He made sure to check on every style & color I asked for in my size. Was so helpful and even made sure my shipping address (which is a PO Box) would be able to have the shoes shipped to. He even called customer service to double check for me! I did receive my shoes in 1 week. And they were exactly what I wanted, already received compliments on them, New Balance 327. Thanks to Tilly's awesome customer service!!!! I did forget the sales associate's name, but he made me, the customer, feel valued!

We got lucky the place was almost empty when we went in. It was around Christmas time and we needed…read moresome recommendations. The staff was helpful and friendly which are rare these days

Customer service was awesome thanks to Sophia in assisting me with purchasing my first pair of…read moreBrunt boots at a reasonable cost. I appreciate her.

I ordered two pairs of shoes online but one of them wasn't comfortable so I had 30 days to return…read morethem and it was good cause I was able to go into the store. I dragged this on for about a week and finally I decided to go in. When we got there we were greeted by a guy who was the coolest guy they could have picked to work there. Not only was he cool but he knew his product, knew how to take care of his customers and he had a great attitude. I explained to him that I didn't get a receipt and he said no problem and was able to pull it up through my vans account order number. They didnt have the original shoe that we went in for but he was so quick to bring us another shoe that was cool and the right actual size. Out visit was cool and now my son wants to work at the Vans store. Thanks for being a good role model to the kids guy who's name I didn't get.

Walked in just to window shop and ended up buying shoes. I just want to say thank you to Bre for…read morecoming up to us, explaining the deals the company has, and looking out for my shoe size to make sure everything fit perfectly. Also, thank you to Eddy for checking in and finding similar shoes to ensure the size fit just right. And thank you to the assistant manager for stepping in and helping us overall. We had the best store experience and truly felt welcomed.