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    Flinders Insurance Agency

    3.3 (7 reviews)
    Open 8:00 am - 5:00 pm

    Get a quote

    Response time

    30 minutes

    Response rate

    100%

    Services - Flinders Insurance Agency

    Car and truck insurance

    Motorcycle insurance

    Homeowner or property

    1 More Service

    Vehicle

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    Ask the Community - Flinders Insurance Agency

    Rapid Insurance Services

    Rapid Insurance Services

    (72 reviews)

    I emailed Aury at Rapid and she responded quickly, she was very polite and professional after a…read morecouple emails and sending her scans of a few documents, she came back with a monthly rate that was half of the lowest quote I was given by other companies. It was quite nice to be able to do this through email as I had spent hours on the phone already getting quotes which were all out of my budget She had another agent (unfortunately I forget his name) call me to take my billing information and finalize the deal. he was also very professional and helpful, I am all insured for half the price of their competitors. So, so far I am quite impressed

    I recently started a new auto insurance policy with Rapid Insurance Services (Policy # RAZ2720759)…read morefor my 2023 Toyota Corolla and proactively updated my autopay banking information before my first payment was even due. Despite doing everything right, I still received a cancellation notice and a $25 fee due to what was clearly an internal processing error. I spent nearly an hour across multiple calls. On Saturday I was told to call back Monday. On Monday, after being transferred to Diana due to "system issues", she initially took an accusatory tone and insisted I had missed a payment. The issue was only resolved as a "one-time courtesy" even though my updated bank information was already on file. When I asked to speak with a manager, Diana said Jerry (the manager) was in a meeting and would call me back. Instead, Diana called me again. I had to insist on speaking with Jerry. When he finally called, his response was extremely dismissive, defensive, and unprofessional. He accused me of wasting company time, questioned why I was even bringing up the issues since the billing was fixed, and showed zero interest in addressing the process failures or employee training. This level of poor customer service and lack of accountability is a direct result of the culture set from the top down under CEO Karo Davtyan. When a proactive customer is treated this way and management refuses to take ownership or show basic empathy, it reflects poorly on the entire leadership team. I have filed complaints with the California Department of Insurance and BBB. I expected much better from Rapid Insurance Services. Current and future customers should be aware of how escalations and management responses are handled here.

    Flinders Insurance Agency - homeinsurance - Updated May 2026

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