We booked a trip to Europe, and because we didn't have time to research deals ourselves, booked it through this Flight Centre. We also booked a car rental through them. The car ended up being hundreds of dollars more than the travel agent led us to believe it would be. But that wasn't the biggest problem. We were booked on a Lufthansa operated Air Canada flight on the way home (it was a 10 hour flight). What our the travel agent didn't tell us is that it was a Air Canada ROUGE flight. We got on the plane to find there were no TVs. The flight attendant told us we were supposed to download an app before we got on the plane so we could stream their entertainment system on our own devices. She said that our travel agent was supposed to tell us that. Then, we learned you could rent a tablet but by the time they got to our row, they didn't have any left. To be clear, this was not a budget flight in price - it was very expensive.
There were a dozen other problems with the flight (the reading lights didn't work, we couldn't check in ahead of time because Lufthansa and Air Canada wouldn't accept the reference numbers were given so we got terrible seat, etc...) but those were mostly the airlines fault. But we had to endure a 10 hour flight just staring at the backs of seats.
The worst part about this was how the Flight Centre dealt with it. They blamed Air Canada (and of course Air Canada blamed the Flight Centre). Both our travel agent and the store manager said that they didn't know it was a Rouge flight, and it must have been Air Canada that switch it after it was booked. I was told, 'if it was our fault we would do something about it, but it's not.' They offered 50 dollar vouchers, which is worthless for a travel agency. When I emailed them the ticket/confirmation they sent me right when we booked it, showing them that it said Rouge right on it, I was told, they didn't see that, so they still can't do anything.
It's one thing to make a mistake, it's another thing not to do anything about it.
Worst experience ever. I will never go back. Just book through Expedia or find your own deals. read more