I bought my car in August of this year and took the car to an Infiniti dealer and they said the…read moreback tires are plugged and the key fob doesn't go to my car. When I called them to have the issue resolved they said they would call me back and NEVER have. after repeated attempts, til this day they haven't gotten a call back. But they can contact me about the pink slip to my trade in, and when the sales person called me asking if I bought a car from the them the following day I knew I was gonna have issues with this dealership. They're VERY unprofessional and unorganized telling me they had the wrong name on the car that was sold to me. What?! I would not recommend this place I should've just went to an Infiniti dealership for all this bs!

Do not waste your time or money. I drove 45 minutes to look at a car I found online. First thing I…read morenotice when I walk in is a small sign on the salesman's desk stating that the online price was only if you had 2500$ in cash or trade.....classic bait and switch. On car gurus there is no notification of this either, I filed a complaint with them as well. Now normally I would have just left, but the salesman was good and after I walked away he called me and we were able to make a deal over the phone the next day. Now here's the rub, I couldn't get back there for two days, I offered to put down a deposit on the car to hold it for me. ( non refundable) to show that I was serious. I was told not to worry about it and that it would be there. The day before I go to pick up the car I get a message in the afternoon saying it was sold. Naturally I was upset, and even though there were many apologies I was basically told that it was sold to someone for more money than the deal I had in place. Now, had I been outbid in the moment then I would have no leg to stand on and would move on, but I had a verbal agreement in place and they did not honor it. Needless to say I will not be giving them my business, and you shouldn't either. If you cant trust the front of the house then how can you trust the back of the house?

Crooks! Just found out today they sold me a car that was in an accident. Had work they required…read morethe front bumper to be taken off and the front crash bar was smashed in. They must've changed the bumper but not fixed the crash bar. Wtf! I'm contacting a lawyer and filing a lawsuit. I've had this car for 3 yrs now and been driving in a car tht was completely unsafe. My mind is fucking blown. Do not buy a car from them

My experience with Bryan was great he went out of the way to ensure I left with a car…read more Thanks Bryan

I was skeptical at first as I've never bought used from a private dealership like this. However,…read moreafter working with Luis my opinion changed. He's a great person and made the car buying process a lot smoother. I would recommend going through him - if possible. It's a one stop shop, everything wrapped up fairly quick. The downside was coming back to get an oil change and inspection; I was there for 3 hours. Outside of Luis and the Spanish gentleman with the man-bun, the professionalism is lack luster at best. The sales manager has quite the obvious ego and it comes out when he speaks to customers. Everyone is bro, babe, sweetie, "ma nigga" etc. He certainly talks down to people (not me, but I witnessed it with a disgruntled customer who had a miscommunication with another employee). Walls separating the customer sitting area from the sales team would do wonders for this place. If the goal is to get a car for a fair price, I'd recommend checking Philly Auto out. But, if you want that factory dealership feel and treatment, look elsewhere.

Being hounded for a sale then having Shan get rude. I am shopping for vehicle and have used them…read morebefore. Dealt with Luis before and maybe the only reason he didnt getting flippant with me is because I am bigger. The owner was and probably still is an asshole. These people are rude and thirsty for a sale. Go elsewhere. I got an email this morning asking me not to favorite any of their inventory because I They can see it and only want serious customers. Like what type of thing is that to say to a returning customer. Lost me

Came in and got a quick estimate. Staff explained everything and made suggestions. Quick service…read moreand good prices. Staff is friendly.

Oil change $88 for my Lexus RX. Was able to be seen right away and the whole process took ~40 mins…read more Paying in cash saves you 3.5% transaction fee. They don't do body work; used to.

Prestige Auto Sales and Services was excellent to work with. I was interested in buying a used car…read morefrom several states away and the sales experience went smoothly. They answered all of my questions promptly either by phone or by text.I sent a mobile auto mechanic to review the car and they were very hospitable and helpful with him. Vasyl was very professional and accommodating. I found this place to be honest and above board.

Had a vehicle taken to them for a pre-purchase inspection. They said it all checked out except for…read morewiper blades and some coating on the frame that has been sprayed on- maybe to hide rust. Confident in their report, the vehicle was paid for at the asking price. So far so good except for one little area where they didn't take into consideration the age of the vehicle versus the low mileage, meaning I was expecting to keep it for awhile. There was an issue that would need addressing a year down the road. This was a unique situation because the vehicle was bought in Pennsylvania but shipped to Arizona. Because that was not caught, the manager Vas apologized and at first wanted to work something out with his shop to address the area needing repair. When he realized the vehicle was already in Arizona, +he refunded my inspection fee. That was the best he could do given the circumstances. I used it as a teaching moment for him to instruct his staff to note things that were not just immediately in need of attention, but those that would need attention soon and already showing signs of wear. (control arms and bushings, which still can cause uneven wear on tires in early stages.) In retrospect the opportunity to bargain with the seller of the vehicle being bought was missed and an expense was incurred, but I think a lesson was learned by all.

After purchasing a 2022 volvo from these crooks. A year later was told by a certified volvo…read more dealer that i should get rid of it immediately.. it was wrecked. And put back together. Just enough to charge me 46k. Lee was my salesman. If I wasn't a a godly tax paying citizen. I would. Nevermind. Please be careful with this bootleg dealership.. I think most of their positive reviews are in house employees that leave them.

The cars were great and the staff were very friendly. However, when I went to purchase the car,…read morethere was a $2,000 administrative fee that I've never seen at another car place and was not included in the list price. They said that it was on their website but I couldn't find it anywhere, and had someone point it out to me over the phone. It was in a fine print, bottom of the page after you pick a car, read disclosures sneaky area, and never even stated that it is $2,000 or what this is clearly at all. Just know that if you're buying a car from here, it will be $2,000 more than they're saying (not even including tax or tags). Naryan is nice, but this is sneaky and misleading. Please ask about this when you call or go to buy a car instead of getting your hopes up like I did!

The Mazda CX-5 was listed on Carfax Thor 16 999. So I inquiredto see if it was still available. I…read morewent to the location and met with Al for test drive. When I confirmed the price that listed online for $16999, Al insist it was 17,600. I asked why did the price change? I have written down this information an hour and a half earlier. That was the first red flag. So I listened to his BS went home then I remembered to check my email to check on the inquiries on a couple of cars before I went to Direct Auto. Al had responded to my inquiry and it was addressed to me & he wrote yes it was still available & to give him a call at "215-698-8600 SENT FROM MY IPHONE" the email included the VIN number and the stock number and the year of the car and the mileage and the PRICE of $16,999!! I was annoyed and forwarded him his email along with the picture of the car ad that shows direct autos logo and the price of $16,999 !! I wrote: Question is - will Direct Auto Sales stand by their documented price & provide the quality of service your customers deserve and expect? He responds: we do stand behind our pricing I apologies but there is no where where the car was posted for 16,999. This has been on the market for 1 day and this was the price posted . 17,600 If there is anything I can do for you feel free to reach out 215-698-8600 Sent from my iPhone. I gave him the benefit of the doubt maybe he didn't see it. So I resent it. I wrote: You obviously do not stand by your word. This is a matter of principle.This was sent from your telephone # !!! I will gladly show you in person if you can 't see your email response along with the picture and price with Direct Auto Sales name on it. If not I will comment on my experience, the credibility of your company and the level of customer service you provide. If Al was a smart, he would rectify his mistake, instead of refusing or rather ignore the documented truth. Lost credibility & damaged his & the company's reputation being motivated by Greed. After 2 days he emails me and tells me he put a complaint against Carfax for listing the car $600 cheaper than he wanted but he talked to upper management and said as a Courtesy to me, he would split the difference. That means he would be charging only $300 more than the documented price !!! REALLY? Oh & I should hurry cause another party was interested. I couldn't resist a sarcastic reply: Only if we split the sales tax. Let me grab my checkbook, I'll be right there. BEWÀRÉ óf Direct Auto Sales cuz they will cheat you if you are not paying attention.

Bought a Ford flex from Direct Auto Sales 4 months ago. Found staff to be helpful but they sold me…read morea car that needed many repairs. First I had to get O2 sensors replaced before it could be inspected. Last week I was driving home from NY and my car lost compression. I had to be towed off of the turnpike and now I need a new engine. I will never buy a car from this dealer again. DON'T EVER BUY FROM DIRECT AUTO SALES. They are smooth talkers and helpful but they sell cars that need numerous repairs.

Just purchased a Boxster. Max is the best. All the people are courteous and friendly. no pressure…read moresale. Nice showroom atmosphere. Great experience! Thanks Max and Alex.

Very professional. Convenient. There when you need them. Not pushy. My first used car purchase and…read moreI felt like it went smooth as butter. No problems since I drove off the lot last month

I purchased a vehicle from Prestige Trade Inc on September 27, 2025, and within less than two weeks…read morethe transmission failed. The truck has been in the shop since October 8, and I've had to pay for a rental vehicle out of pocket while waiting for a resolution. Despite multiple calls, emails, and text messages, I've had no response from management or any help resolving this issue. I expected honesty and accountability from a licensed dealer, but so far, I've experienced neither. I would strongly caution other buyers to be very careful.

Please Don't do it. Theses guys are a rip OFF.Brought a car from them .There was a problem the same…read moreday we purchased it and no one seems to care They just want your money.