Gray's was assigned to us for a free tune up through our energy company, CenterPoint. He showed up…read morepromptly and was very professional! He thoroughly explained to me what he was doing and was communicative from start to finish. Highly recommend him for any A/C service you might need!

I found Mr. Gray on yelp. My A/C unit went out and I needed my unit repaired. He was responsive and…read moreprofessional. I contacted him at roughly 8am and he replied in a couple of hours and he was able to come the same day. He was extremely helpful. He did a complete assessment and identified that the problem was indeed the capacitor. I also elected to replace my thermostat. He replaced the thermostat as well and everything is running smoothly. I will keep his information in my files and recommend him to others.

I rarely write reviews, but this situation is a must. Richmond Air installed my new HVAC for my…read moregarage recently and had the best price for the product and skilled install which is critical for performance. As a matter of fact there was a misunderstanding in the quote as I thought it included new ducts, but it did not. But James replaced for free due to the misunderstanding on my part. He did not have to do that because it was my mistake in communication. Prior to that I had 2 other hvac systems installed by another company. So I called that company that did the install to repair one. Within hours of repairing one hvac, the other failed. So I had to wait over the weekend for them to return to fix the hvac and on Monday my schedule. Then I decided to use Richmond Air for the repair. I only would be at my house from 8:30 to 10am due to a departing flight. I called Richmond Air at 7:30 AM on Monday to see if they could send someone to my house within the hour. The owner, James showed up with a staff member. So the other company's staff accidentally let out my Freon. James called the company and explained the mistake for me and arranged for them to replace my Freon for free. That is honestly and great customer service. He could have replaced the Freon and charged me, which is expensive and let me figure out the situation with the other company. So that deserves my business and yours. Trustworthy, competence and great pricing. I hope this review helps you select Richmond Air. I am confident you will be happy with the work and you will feel that you have gotten great value for the service.

I would highly recommend Richmond air, they do quality work and are very professional; Jason helped…read moreus throughout the whole process when replacing our AC unit.

I had two brand new air conditioners installed by this company. One and a half years in they are…read morelooking to charge me $1,000 for a failed part. They said the part is covered by the manufacturer warranty but the labor and the refrigerant is not. The average cost with some google suggests the replacement for a TXV should cost between $185 to $750. Not only are they not standing by their work, they are looking to make a quick buck even after collecting upwards of $20k from me for my air conditioners. I regret ever letting this company do new units in my home. Clearly they do not stand by their work.

To add insult to injury after a hurricane, my vet started blowing hot air in 3 rooms. Alliance…read moreresponded immediately and came out the next day. The tech was very nice and checked everything out. He explained the issue was self induced...our filter was too thick...bless him for saying it with a straight face. He made a recommendation on which filter to get and we've had cool air circulating ever since! Great company and would call again!

If I could give more than 5 stars I would! Stephen was very personable and understood the urgency…read moreof our situation. Johnny was sent out to my 90-year-old father's house the same day, (8:45PM) to access the problem. All this time, my fathers was told he needed a new unit by another company and all he needed was a new breaker! The next morning, Johnny was there with a new breaker, completed the process and now all is well. They kept us posted with each and every step. It's nice to know there are actually people you can trust. Very highly recommended.

Worst company I've ever dealt with! I have been left in sweltering heat in my home. My air…read moreconditioner, malfunctioned, and is under warranty. They say they can't get the part so they just dodge my phone calls and will not help. Someone could quite literally die in this heat! It is also ruining my home appliances! Do not use this company!

Ssssssso... more exciting appliance adventures! The ice…read moremaker had been acting out and finally died the Real Death. Jorge arrives as scheduled and does a replacement with a genuine part and all is good... except not. The ice maker tried to live but in the end refused to reliably work... call Jorge the Appliance Master and he arrives on time with tools and declares the unit d-e-a-d. THE IMPORTANT BIT - he got the replacement and returned as promised, against traffic none the less!, replacing the old unit quick and sharp. WHY? is that the important bit, Billy? because service after the sale, especially warranty service, is how you tell the good providers from the GREAT in any field. TAR & Jorge are Great ...more as it happens

Jorge fixed my oven! I was really grateful to have it back. It wasn't cheap, but I appreciated that…read moremost of the cost was the part and not the labor. The part took awhile longer to come in than expected, but that was not Jorge's fault: once he had the part, he came back ASAP to install it. I would absolutely recommend Jorge and would call him again if (ok WHEN) I have another appliance problem. Very professional, polite, and trustworthy. I'm grateful to have my old oven up and baking cookies again, rather than having to pay a few thousand for a new double oven to fit (along with all the problems of the "advanced electronics" in new appliances) Thanks, Jorge!

I strongly advise caution when dealing with Braswell's for HVAC repairs. He identified a leak in my…read moreevaporator coil and recommended I add refrigerant. He said it could last from 6 months up to 3 years--he wasn't sure--and that if the system failed again, I would need to replace the part or the entire system. He charged me $235 per pound of virgin R410A refrigerant; my system required 4 pounds. The next day, a neighbor told me I was ripped off because their AC was refilled with 4 pounds of refrigerant for the standard service cost of $169. My system stopped working after three days!!! I believe I was intentionally misled into buying the refrigerant. Braswell performed a leak diagnostic and knew how severe my leak was but likely thought he could make $940 now and have me call him back for more work later. Beware of contractors with predatory behavior. I should have realized he was going for the kill when he said no one called him all winter. I later discovered that most companies charge $75 to $90 per pound of that refrigerant. Not only did he recommend the wrong service, but he also tripled the usual charge. When I told him my system had failed only after three days, he wanted to schedule an appointment to "do another diagnostic."

Overall great service. They called before they arrived to replace our upstairs AC/heater. Arrived…read morewhen they said they would and literally took the precautions to make sure the floors and stairwell were covered before beginning their work. Finished that afternoon after installation was completed. Scott is always available to answer questions. Definitely would recommend to others.

I knew I had a problem with a drain line in my upstairs unit. My regular AC guy was taking too long…read moreto address the problem so I gave Air Systems a shot. Quick response. They have a minimal service charge and charged a small amount for some minor pipe work. The techs were very knowledgeable explaining my system, and the overall cost was good. They didn't try to up-sell me on anything (which I ALWAYS check for). Nice to now have a go-to AC service - Air Systems!

I had Air Systems Texas come out, Was on Time very nice TEC. They will call you. to let you know…read morethere on the way! Found the Problem fast and Gave us A Quote, price was Fare, Had Repairs completed! Has been a couple of week now, Ac is working Great. Thank Y'all

I used this company as a Trane AC carrier. They installed a cooling coil and from the time of…read moreinstallation, my AC would not stop running. They came back several times and in a attempt to fix the problem, wires were removed from the outside unit and I was told by the service person, the 2nd stage was not necessary. Needless to say my house stayed at 79-80 degrees for several weeks because South Tex. I contacted another company and had them come out and check the system and found my outside unit had a leak. It was replaced and in conducting a check of the system, the service person found several ducts were not reconnected when South Tex A/C installed the cooling coil.

I called Steve on Friday when our unit went out,Steve took time on Saturday to come take a look at…read moreour unit even though he had personal plans with his family He was very professional , affordable and on time. He gave me a quote and had our new unit installed Monday morning. Steve and his crew arrived on time and were very professional and finished up quickly. He also sent his crew back to check our furnace to get it ready for winter. He also had his guys unclog our drain so we did not have to hire a plumber saving us time , money and headache. Definitely recommend South TEX AC and heating!!!