Limited, Older equipment, The air mist they use is unbearable! Burns your nose it's so heavy. Terrible

Terrible Manager (Scott), very rude and terrible customer service. The gym is small and all equipment is old!!! Never going back!!!! Don't recommend! And when you cancel they make you wait 45 days to close the account and charge you even if you not going. read more

Great little gym. It's cramped but great for a workout. I'm a fan. It's clean, everything is in good repair and I can get my workout in without being disturbed. No hot water in the shower which kinda sucks but otherwise it's the perfect bodybuilder gym. Thrilled to be a member. read more

This gym is poorly run and has terrible customer service. The manager Marcelo (I think that's his name, sp?) has zero professionalism and is rude to customers. Instead of managing he is lifting weights and hanging out when he is working. It's a shame since I do like to support local businesses. The owner needs to get more involved and hire better management. Every time I was there, the equipment was dusty and you never saw anyone cleaning anything. Like I said, it's too bad. read more

I called to ask some questions about membership, and the gentleman who answered the phone abrupt and rude in his approach. I obviously will not be joining this gym read more

Great gym, old school and new. Great atmosphere, never too crowed and the price is very fair. Clean as you could want a gym and nothing's ever broken. I'm a previous health club manager from Salem Fitness so I have some comparisons over the years! Flex is a great place read more

I never thought I'd say this....but I actually enjoy going to the gym now. I am used to going to gyms that are more sweat shop then gym. You know old rusty weights, large men with mullets and skinny tank tops screaming as they leg press 20 plates...you know a typical gym (and no BSC doesn't count because for $75 bucks a month they should work out for you). With that in mind I am very happy to say that I have entered a mullet free zone at Flex fitness. The place in wicked nice inside. All the equipment is brand new. It has everything you need even though its a little on the small side. All cardio machines have personal TVs with cable, and the treadmills even have Ipod hookups. Yes a lot of pretty people go there, but there is also a good mix of normal people too so you don't feel out of place. Definitely check this place our, its has the quality of BSC but the price ($25 a month) of your local sweat hole. OK the honey moon ended, they cut there ours and the classes I used to take officially cutting me as a member, I have now moved onto LA fitness and am back in cookie cutter pretty people hell....thanks Flex....dicks. After not being able to tolerate LA Fitness' douchery, I am now back to Flex and due to the manager being awesome I am going to stay for the foreseeable future. read more

I have been a member here for two years. I decided I wanted to cancel my membership because I needed a gym with a pool...my signed contract states "For any and all cancellations after the third business day, you may cancel by mailing a written notice by certified mail or registered mail OR in proper person at the facility within 15 days before the next billing date." I know e-mail is NOT certified mail, but I thought its written so maybe that will suffice, so I went to http://www.flexfitnessclub.com/ and clicked contact, there were two e-mail addresses sales@flexfitnessclub.com and info@flexfitnessclub.com. So on 10/31 I typed a cancelation e-mail and sent it to info@flexfitnessclub.com, it came back as undeliverable. So then I forwarded my original e-mail to sales@flexfitnessclub.com, and I thought BINGO, because it didn't come back as undeliverable. My monthly membership renews on the first of every months, so I thought my membership would be cancelled as of 11/30 and I wouldn't be billed for December. So when December 1st came and I was billed for my membership, I went down to the facility. I was told that my membership was still active because ALL cancelations had to be done IN PERSON (and that they aren't effective for 45 days after your in person visit...SOOOO NOT WHAT MY SIGNED FLEX FITNESS CONTRACT SAYS) and that Matt would call me tomorrow and see if there was anything he could do. So Matt called (the next day just like they said) and he told me that those e-mail addresses haven't been active for over a year. So I asked him, "Maybe you should remove them from your website then?" SO my BIGGEST COMPLAINT is regardless of what your signed contract states (mine 15 days) they are going to do what their current policy is, buyer beware! read more

Signed up online because of Covid gym restrictions, needed to find a new gym. I thought it was a closer commute from my house. I went once and it was just to far a drive in the morning. I called and let them know what happened but they wouldn't cancel my membership! I made the mistake of signing up as opposed to asking for a trial day? However even after explaining what happened they WOULDN'T fix it and charged me for two months anyway! read more

Got kicked out today because I refused to let the man at the front desk call me babe, baby, and harass me while I worked out.

Terrible experience with manager. My husbands credit card on file expired and his payment didnt go through he immediately called and spoke with the front desk who assured him he was all set. This went on for a few days. Finally spoke with manager who fixed the problem but told him he would have to pay the late fee. My husband tried to explain that he wasn't late, the gym wasn't fixing the problem properly by changing exp date. Manager did not care and refuses to take late fee off. My husband said to just cancel his membership of over five years. Manager said "fine but you will still pay late fee". My husband asked to have owner call him and manager told him "he is a busy man". Small little crappy gym that was just a convenience gym lost yet another customer. Crap staff, crap service and the crappiest management. Anywhere is better the flex fitness! read more

Maybe the worst gym I have ever seen. The "manager" is an absolute joke. Machines are gross, the "staff" just hangs around and listens to music. The prices are so over the top that I'm surprised this place is still in business. Stay away. At all Cost. read more

Is this Gym closing ? Half the treadmills either don't work ,incline inoperative or tv's don't work as with some of the ellipticals machines too. Missing weights in ab room for months ,broken machines padding on exercise equipment needs a replacement. maintenance has been lacking to say the least ! read more

DO NOT JOIN THIS GYM!!!! After double charging us in November, the manager did not seem to have any sense of urgency in rectifying the situation. When we canceled on November 22, 2 weeks after joining, my husband was under the impression we would only be charged for December. When I checked my account 2 days ago, I had been charged double for a membership that I had thought was canceled. When I called the gym, the manager never called me back. When I called this morning, everything was fine until I asked why I was being charged for a membership that I had canceled, instead of explaining that it was 45 days form the 1st of the next month, he yelled at me that I was putting words into his mouth (I told him my husband had said we were only being charged for December..) Instead of listening to what I was calmly trying to explain to him or him calmly explaining the 45 day rule to me, he yelled at me to bring the cancellation form into him and then HUNG UP ON ME! Now, I have worked in retail and at gyms and I would NEVER treat a customer like this. There was no need for the anger or hanging up. He is extremely unprofessional and, based on his lack of urgency in returning phone calls and his rudeness on the phone, does not appear to care about his customers or their money. read more

Hmmm if I could have selected 0 stars I would have. I've been going here for some time now and let's start with the positive things... Sorry, drawing a blank here, can't say I recall any. So let's talk about the negatives. Well for the small stuff, in all my time going here, not once did I actually see anyone wipe a machine down. I see more respect from people at planet fitness and that says a lot. Next, we'll talk about how dumbbells were never in order and in their separate ab room, all over the place to say the least. Clearly no one cares to put anything back for anyone else, including the staff because it's ultimately their job to make sure the gym is in working order. Agree? Ok, so next, typically when you're done with something like... A lat pulldown bar, you don't leave this for people to trip over. But that's just what people do here, and plenty of staff walks around and no one ever puts these things some place safe. ‍ And one of my biggest complaints would have to be is this place is run more like a club than a damn gym. Every time I walk in the people at the front desk ( if they're even sitting there) are on their phone and barely greet you. And when I mean barely greet you, it's a "Hi." While keeping their face down in their phone. The rest of the time they're on the floor working out with friends or shooting the shit with them. Not professional in the least and this I recorded. And lastly, if you don't work there, you should not be allowed behind the desk area. There's a thing called HIPPA and I do not need my information being compromised because you fail to hire adults with any common sense. Thank you for making my decision to switch to Latitudes gym a very very very easy one to make. read more

This place has made me actually love going to the gym.. everything is immaculately clean, every cardio machine has a tv w/ cable & ipod hookups, and although it is small in size I never have a problem with it being too crowded. They do not have classes but I don't really like to partake in those, I like to workout solo, so that doesnt bother me.. the best part is i pay $15/month bc I signed up when they were running a special.. oh and the kicker is I'm not in contract so (not that i EVER would) if I wanted to quit it won't cost me an arm & a leg..The people at the front desk are always friendly enough when I come & go and as far as the people who are there, all shapes & sizes would feel comfortable without a doubt..This gym is my therapist! read more

I always have a great experience. Great supporting staff, the gym is always clean, great atmosphere. They have great deals for students also. I couldn't picture going anywhere else. Five stars. read more

I love this fitness center! It is extremely clean and the staff is so nice and helpful

Cleanest gym I've ever been to good staff decent equipment

It is very clean here which I love. There are two new treadmills which are the nuts - wish there were more of them. Yes, please turn DOWN the music. It is way too loud and bad for our hearing down the road. read more

The gym is pretty good. They have all the equipment you need- cardio, weights, machines and abs. That are actually new. However, we ran into a few issues: 1. Air quality is poor. They have perfume sprayers misting into the air every 15-30 minutes making the place smell and the air heavy. You leave smelling like a mist, and it is hard on the sinuses and harder to breathe. 2. Lack of ventilation. There is no air flow at all-it is very stagnant. 3. Music- always very LOUD, always on dance/techno, and sometimes you can't hear yourself think. 4. Cancellation policy- they say you are not under a commitment but when you leave you have to pay for 45 more days and get billed 2 more times from the time you cancel which is a total ripe off. 5. Lacking classes. Recently they started bringing in a few classes here and there but not too many. So if you are looking for nice, new equipment for an affordable price why not go? But if you want to breathe well during cardio or leave not smelling like a air mist or cancel then don't bother. read more

I loved Flex Fitness. I went often and took such good care of all their equipment. I gently and very lovingly took time to wipe down the elliptical trainer again and again. I placed the weights back where they belonged. I was respectful of others and never, ever made grunting noises during my workouts. I even tried to keep my sweat to a minimum as not to offend. I chatted with people working out beside me even when they were annoying. Oh, Flex, you were good for me. UNTIL...I had to cancel my membership recently due to unemployment. I know their policy of canceling a membership was explained when I signed on the dotted line when I joined, but who really takes time to read the small print? Well, do. When I stopped by to sign the official cancellation papers, I found out that it takes a full TWO months for the membership to become null and void. I could have lived with 30 days. But it irks me beyond belief that I, a tried and true Red Card Member must wait a full two months for Flex to stop taking $$ out of my checking account. $30 won't make or break me, thank goodness. I'm P.O.ed on principle alone. read more

Cleanest gym I have ever been to.....reasonable pricing, the staff and trainers are always available to answer questions and help with machines. Staff address most clients as "sweetheart" "no problem honey" "have a great day sweetie" even elderly women. I bring my teenage daughter here and the staff helps her with form and encourages her to come more often they are always polite and respectful. read more

This gym is great. I joined because of how clean the locker rooms were.. My past experiences with the other gyms around the area have been less than satisfactory (filty locker rooms, meat heads, old equipment) but here at flex, you are welcomed by a friendly, helpful (not overbearing) staff. The new manager, Sean, is extremely friendly and a knowledgeable trainer. Flex, however, DID cancel classes last summer BUT they are now back in full force with Zumba, Kettlebell, and Power Yoga running every week. The front desk associate told me that they are actually adding more classes, including weekends! The music is much softer than what other reviews have been saying. They change up the music with classic rock, pop, and techno which I love. They've been doing TONS of open houses and member appreciation days (FREE ENERGY DRINKS) recently also. I've been a member here for about a year and a half (longer than anywhere else I've been) and I don't see a cancelation in my future. Stop by and get your fitness on! HIGH RECOMENDATIONS read more

Love this gym. It's just the right size...and is very clean. The people are nice and not too forward/annoying. I've got loads of help from the helpful trainers and am well on my way to getting into great shape! I've tried other gyms in the past, but I never stuck to it. So far, I'm into month 3 and going strong... read more

Flex Fitness is a perfect gym for me. There are people of all ages, shapes & sizes. The staff is extremely helpful and knowledgeable. They always greet everybody in a friendly manner. Flex is the cleanest gym I've ever been to. The bathrooms are spotless and make me feel like I'm at a spa. The equipment is state of the art and top of the line. There are so many different types of equipment that cater to all different gym-goers. The best thing about Flex is the rate. Who can beat paying $14.99/month to use this incredible gym. I recommend Flex to everybody!!! It's the best gym ever and I'm so happy that I belong there. Flex on... read more

very small, feel like you are on top of the person next of you. all the equipment is new and it seems clean. just too small for my taste!

I have checked out many gyms in the area and the large gyms just seem scary and intimidating, with the juice heads and the people who just push you for money to get into the their gym, being 40 I was actually looking for the help and guidance needed to get back on a healthy track. I found flex has done this for me, I have found my gym I feel comfortable with, it is small as you don't get lost in the shuffle of a large gym, you get one on one attention, there is always someone to help you when needed you aren't thrown to the wolves and expect to just "know what to do". I am actually enjoying going to the gym and I thought I would never say that. The two girls on the desk were warm and welcoming, my trainer Sean knowns when to push me but not too push me too hard that I want to quit. the friendly demeanor goes along way. He is extremely professional in what he does and you can see he takes pride in all his ALL clients. Thank you Flex team for the start of a good excercise regime and back on a healthy lifestyle, and thank you Sean for the help put in so far I appreciate it. If you are looking for a gym this is the place to be!! read more