I truly wish I didn't have to write this review, especially given the circumstances, but I feel it's important to be honest.
I ordered two small casket flower arrangements for my father's wake -- something deeply personal and meaningful. I was quoted and paid $500. The flowers were scheduled to be delivered by 12:00 p.m. for a wake that ran from 1:00-3:00 p.m.
By 12:37 p.m., nothing had arrived and I had received no communication from the shop. If a family member who works in the floral industry hadn't intervened and personally called the owner, I honestly don't know if the flowers would have arrived at all.
The arrangements were delivered at 2:45 p.m. -- just 15 minutes before the wake ended. Until that moment, my father's casket sat completely bare during the service. While the flowers themselves were nice, the damage was already done.
What was most disappointing was the lack of accountability. When the owner arrived with the delivery, she avoided eye contact and said nothing -- no acknowledgment, no apology, no condolences. While I later received a refund and a brief apology via PayPal, it felt like a reaction to being caught rather than genuine care.
I understand that mistakes happen. What matters is communication and ownership -- especially when working with families during times of grief. A phone call, honesty, or even a simple apology in person would have gone a long way.
I cannot recommend this shop for time-sensitive or memorial arrangements.
I hope this feedback helps improve how future memorial orders are handled. read more