Well, it's 2019 now. I phoned this same tow company today, June 1st, for the same service as before…read more(see my glowing 2016 review). My car is the same vehicle, parked in the same space and in the same residential parking garage from where they helped me successfully three years ago. Now however, GNG flatly refuses me service. The guy who answered the phone said that he "damaged his truck last time," which he absolutely did not. Also, he said that "you're on the top floor aren't you?" trying vainly to remember the job, which I am not. I'm on a lower level, one story down from street level. I would think that in three years, GNG only would have gotten three years better and more efficient than they already were. Instead, however, it appears that in that short span of time, they've gotten worse at what it is they claim they do with such expertise. Negative and condescending on the phone, the guy sounds like he hates what he does for a living--or perhaps he was just having a bad day. I phoned them with the same result over a month ago, thus why I felt it was probably time to alert consumers. I suppose there's just that much towing in Chicago, that one can cavalierly decline business and revenue on any given Saturday.

Had a great experience with this company…read more I have roadside assistance through my cell phone company and this was the company I got paired with. I've had multiple situations with towing, jumpstarts, busted tires, etc. because apparently my car is a POS (bless her engine). But, none of my experiences are stand out--except for this one, thanks to Manny. Manny communicated consistently about his ETA/ timeline for completing other calls before me. So, I wasn't sitting around waiting outside, and he wasn't sitting around waiting for me either. Once he was able to give an accurate ETA, he showed up exactly when he said he would--literally to the minute. He was also extremely knowledgeable about best practices when having to get your car towed. He warned me about all the towing scams that take place around Chicago and how to avoid them. I had no idea there were so many ways for tow companies to milk money. If you take a look at the reviews for other tow companies, it becomes increasingly apparent how common these scams are. The fact that he was so transparent about red flags for other towing companies makes it clear that GNG does none of that. Everything was streamlined with GNG--you pay with a card and your information is all in the system, so you know they don't do any of the shady money-pocketing scams. The price was great too. After my phone company paid their share, I paid $28 out of pocket, which shows that the initial price must have been very reasonable, because in the past my OOPs have been 2X-3X that. If I have any future car issues (which I definitely will... I mentioned my car is a POS, right?), I'm coming back to GNG. And though I'm sure everyone here is awesome, I'll ask for Manny.

I called and they came right away very professional & helpful ! communication was GREAT!!! & went…read moreover and beyond to help me I would recommend them to the whole Chicago if I could ! Will be calling again anytime I need help As far as towing. great guys -kiasoul

I've used this company three times already to tow my vehicles. They have the best customer service…read moreexperience every time. They're super quick to answer, kind, attentive to vehicle care and affordable. Since my first time using them 3 years ago I haven't used anyone else.

Amazing service great cars love the entire team Elvin and the ladies also mechanics they are all…read moreawesome

In a nutshell Chicago rideshare from their mechanics to upper level management to owners is top of…read morethe line the finest rideshare company I ever worked for! Their cars are well maintained, immaculate and fine running vehicles. I would highly recommend them if you need to rent a vehicle!! Martin Berman

If it were possible that I could give Chicago Towing 10 stars, I would. You simply don't find this…read morecaliber of service in Chicago--anywhere. My car has sat idle in my building's parking garage, collecting dust since before the pandemic began--meaning since 2018. In those six years, I've been vainly searching for one towing company in the city that appeared even remotely like they wanted my business. The experience has ranged from abrasive phone dispatchers who obviously hated their jobs, to not having drivers or trucks available, being too busy or not having certain tools on their trucks (i.e. air compressors), to not answering the phone at all or wanting to charge your credit card in advance of showing up. Chicago towing is the exception, and they are exceptional. This was the absolute best, most professional and most pleasing experience with a tow company ever--especially if you get a chance to work with Robert (do yourself a favor and ask for him by name). After General Motors was unable to repair whatever was wrong with my General Motors engine a few years back -- and charged me over $500 for it -- I phoned Chicago Towing this week to see if I could just get my car started to get some servicing before this winter sets in. They called me to confirm, texted me to confirm, then the driver Robert texted me to confirm again and provided his precise ETA. He showed up on time, knew exactly what he was talking about and had my vehicle running in less than five minutes. He also gave me about another ten minutes of good, knowledgeable, no-nonsense advice and counsel about my car, the payment process was seamless and he even made sure I was parked straight before leaving. These guys actually deserve to have Chicago be a part of their name. World-class service in a world-class city; extremely rare in the towing business. You can rest assured I'm never calling anyone else.

Called Chicago Towing to haul my mechanic's tool chest during a recent move. The driver was…read moreon-time, confident about what needed to be done, and meticulous when loading / unloading and strapping down the tool chest (see the pictures). I really appreciate the work completed since I've never had to move the tool chest before so I was nervous about damage during the move. I recommend calling these guys the next time you have to move a tool chest or vehicle. Thanks so much!

Had a great experience with H&S last night. My mom was driving her '85 Corvette back home after my…read moreson's birthday party when it died out. H&S was one of only 2 companies to answer the phone at 10:30 on a Saturday night, gave us a fair rate and updates along the way. Appreciate the attention to detail and will definitely recommend. Thanks again!

Oscar was very response to my tow needs. I was able to schedule pick up - important to me. Drop off…read morewas in Barrington, Il, which was not a problem. Convenient - customer oriented - considerate High rating for H&S!

My car parked in my garage had a wheel that would not move due to a bad brake drum. Matt of Matt's…read moreTowing responded to my request for quote very fast and once we agreed on a price, he was at my house in a short time to bring the car to the garage for repair. Before he loaded the car he made a genuine attempt to fix the wheel that would not move -- but it was no use based on conditions and the car needed to be towed. Matt towed it and did it as quickly as possible and gave me an extra receipt when done in case I needed it for my insurance. He did a nice job in every way.

They have done a bunch of my Camaros in the last few months. Great communications, pricing is more…read morethan fair...good people!

Super helpful staff and the tow guy, I think his name is Ryan, was so nice! Awesome service and…read morethanx for a pleasurable experience.

If you want to be overcharged, this is the company for you ! I was quoted one price over the phone…read moreand charged a different price after the service was completed. I made multiple attempts to resolve this and was met with unprofessionalism by the staff and owner with zero help. I was told that there was a minimum 2 hours charge after the fact, and never communicated this during my initial inquiry. Be aware of lack of customer service and bait and switch tactics used by this business.

i just want to thank you for your rapid service and great customer service. from talking to the…read morepeople in the office to the driver delivering the car. everything was perfect! thank you

I can't tell you how great this place is. I had a flat tire and it happened last nite at 5:30pm. I…read morehave progressive insurance and called them yesterday at 4:30 pm and they told me they would let me know they could have someone there. I have towing insurance and would expect them to help me. They did not. I waited with my car for 4 hours and then told them I would leave the keys in the car and got a ride home. They called me at 11:47pm and told me they had a towing company and it would be be at my car today between 7 and 9 am. I waited. Also I got a text to confirm that. 10:15 I called them back and they said sorry we don't have anybody, your better off calling a towing company on your own. I called area Dupage towing and they could not be nicer first on the phone and the girl said I will get somebody out there as soon as we can we of course are backed up.but it will be today. I paid her over the again out of my own pocket when I have insurance that should have taken care of me. At 12:33pm i got a call that my flat was fixed and I could pick up my car. I am ever so grateful for this towing company. I will fight this case with Progressive ins. They should hire more towing companies then spending so much money on commercials. Thank you again , area dupage towing. You are the best! Terry M.