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    Fleet Feet - North Augusta

    5.0 (1 review)
    Open 10:00 am - 6:00 pm

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    2 years ago

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    Fleet Feet Augusta

    Fleet Feet Augusta

    4.8(40 reviews)
    5.4 mi
    $$

    I am not convinced the employees know what they are doing. I had my feet measured and they told me…read moreI needed a 10.5 wide shoe. I alerted them to the fact that I typically where a 12 or 12.5 in most shoes and sometimes a 13 if it isn't a wide shoe. They insisted I try a 10.5 which was too tight, but they convinced me to purchase an 11.5 wide. As expected, after wearing them for 2 days I could barely walk. My left knee began hurting, as did my back and the arches of my feet. I stand and walk for 10-13 hour shifts and this was not acceptable. I returned to the store and had them rescan me with the same resulting shoe size recommendation. This time I insisted on a 12.5, which they did not have in stock and had to order. When it came time to order the replacement shoes, the employee wanted to order the new shoes first and then process my return. I disagreed with this process as I had purchased the shoes with a gift card and would then be paying $180 and leaving with a $150 gift card. The employee asked the manager for assistance and they agreed to do my return first and refund the money to a gift card that could be used for the purchase of the new shoes. This seems like common sense, but based on the shoe measurement discrepancies, perhaps not for these employees. I will see if the replacement shoes fit better when they arrive, but I am not likely to recommend this business to anyone else looking for shoes

    Dear Friends, 2023…read moremarked the start of a change in my life. We all make resolutions at the start of the year but this change isn't a resolution. It's a change.... I decided that instead of watching life I'd join it. After losing another classmate, I finally realized that my bucket list would be for not if I kept waiting for the perfect situation. One of the items on that list is to constantly improve my physical fitness. Since the stairs at work snatch my breath on a daily, I decided to start with walking. It's been a while since I walked for exercise so I knew I needed to get the right footwear. I knew without the new kicks I'd use every excuse under the sun about why I can't exercise because my shoes are worn. I landed at Fleet Feet to get the perfect fit. From start to finish I felt informed and encouraged about the process. The staff member was exceptional. His customer service was outstanding. He explained the scans, offered the best choices, and I left with my new kicks to sign up for their spring training program. While I have miles to go before I'm ready to tackle the Cooper River Bridge, I know where all my footwear will be coming from. Suggestions: Book an appointment on their website, come prepared with questions, and forget the words "I only wear...." Feet and shoes change so be open to trying new sneakers. Please share your story, reel or photo with me when you venture out to get your next pair of trainers. Excited to see you on the pavement soon. Sincerely CSRA

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    Communigraphics

    Communigraphics

    4.0(1 review)
    2.2 mi
    $$$

    Update: after speaking management, we nailed down the source of the issue and made a plan for…read morefixing the problem moving forward. I always appreciate when a business takes the personal step to reach out and see how they can make things right. Looking forward to working with them in the future! Look, Communigraphics is a fine local business. My organization has worked with them for a few years ordering branded T-shirt's, polos, and name tags. The quality has always been great and the prices are reasonable. My only complaint is that they don't seem to have a good internal communication structure or complaint resolution system. My organization places our yearly order in January for 11 branded polos. I asked for a quote or order summary and never received one. A few weeks later we asked to add one shirt to the order, because we brought in one additional person. I asked for an updated quote or order summary and never received one. About a month later our order came in- missing the extra shirt. A few more months later our extra shirt came in- but they'd ordered an extra of each shirt. We now have 23 shirts for our 12 members and our extremely small budget is down an additional $350 (because the person who picked up and paid for the order didn't realize the duplication error). This is all okay so far, people make mistakes. I explained what happened to my sales person I'd been working with. She has no idea what I was saying and just left it at "well you can't return branded T-shirt's". I've made it clear that we didn't order these, right? Eventually after 5 or 6 emails, I gave up on her and called the manager. He or she was out, so I had the person at the front desk take a note for them with my number explaining that I had an issue concerning a double charge. A week went by and I called again and had them take another note for any manager to return my call concerning a double charge. I never heard anything back. In the end, we can use the polos next year so it won't be the end of the world. But our budget doesn't carry over- so we've had to cancel other plans because we don't have the funds for it. I could go in and demand to speak to someone in person but I'd had to call off work to make it during their hours. In the end, I'm fine with taking our annual business elsewhere. But quality-wise they were good. Just hope that you don't have a problem because they have no interest in resolving it.

    From the owner: Signs, Screenprinting,Embrodery, Gift Store,read more

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    Fleet Feet - North Augusta - sportswear - Updated May 2026

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