During tax-free weekend I scooped up a new pair of tennis shoes online. Much to my husband's…read moredismay, I was buying another pair of fitness shoes. I never throw away blown out tennis shoes because I use them when I work in the yard and walk for short distances. Just like food or other items that expire fitness shoes have a life. Depending how frequent you use your use, you could average 6 months to over a year. When I was training for marathons, I literally bought a pair of running shoes every 6 months because of the long distance running. I always know when I am ready for a new pair of fitness shoes. The red flag sign that scream shoe replacement is needed primarily is pain. I have a high arch and when the arch falls in fitness shoes, my feet hurt. Another sign for fitness shoe replacement include worn-out shoe soles, and a noticeable decrease in traction while you are moving in class. When your feet are cushioned, your feet are happy. They maybe singing Pharrell's song, Happy. Smile. To my surprise Academy was open until 10 pm. The customer service desk managed by Rick was super helpful. He allowed me take my shoes that I ordered online back to their shoe section to see if I could find a match in black. Unfortunately, black was sold out. However, I decided to keep my fitness shoes because they were comfortable on my feet, on sale ("Hot Deal") and I did not pay tax on the shoes. Happy feet...Happy Delores!

I don't know who you hired for customer service, but this was one of the most frustrating customer…read moreservice experiences I've had. I had to spell out everything because the representative couldn't even spell "William Cannon." I also had to repeat myself at least seven times because she wasn't listening. On top of that, there was a screaming child in the background throughout the call, which made it even more difficult to communicate. After being on the phone for about 45 minutes, all she could tell me was that I would receive an email if someone had contacted me about my receipt. She couldn't even look up the information while I was on the phone. Considering I had already spelled everything out multiple times, it felt like she either wasn't paying attention or simply wanted to get me off the phone because she couldn't spell anything I remained polite and patient the entire time, but the level of customer service was unacceptable. Customer service representatives should be able to listen carefully, communicate effectively, and accurately process basic information. I hope you invest in better training and hire people who are prepared to provide the level of service customers deserve. Maybe someone that can spell William cannon

What can one say about REI, staff on the floor is always available. Location is well stocked. Their…read moreitems are of decent quality. If you have a problem with anything, they will help you if something malfunctions they will help you the prices are reasonable.

Excellent service, warranties, selection and value. Love…read moretheir store designs wherever I go! Definitely a repeater for me!

Update to my previous review:…read more Mark deserves some praise alongside Devin at this awesome store. He always greets me with a smile and good conversation. I look forward to catching up with these two every time I stop by.

Should change your service hours if you refuse to help people who come in 5 minutes before close…read more Your service hours and unwillingness to fulfill them make it difficult to hand you this box of things that we both know you'll give me change for and make a nice return on.

Abdolutely terrible customer service everyone was really rude, another customer was asking for…read morehelp with a very simple question and one employee told him he didn't work there when he was wearingthe uniform and then continued to walk into the cashroom, the other employee rudely told him she couldn't help him because she was off the clock even though it was a yes or no question. I work at another location so i know they are not supposed to treat customers like that.

Many good sports items are available! We stopped by here a few nights ago and we enjoyed the…read moreproducts they are providing for the community! :)

First time visit to REI as I had been eyeing a pair of Blundstone boots for a long time and was…read moreunsure about sizing. The store has a nice layout, and you can easily find what you're looking for. I met Leslie, who was super helpful and patient. She recommended I spend a few minutes walking around the fitting area to get a good feel of the boot to determine the best fit. I'm in between sizes depending on shoes, brand and design (6-6.5 US Women) and typically wear lightweight socks with all year-round boots. To my surprise the Blundstone Original Chelsea # 510 in size 3 (AU/UK) = 36 EU fit just right. I wore my new boots to Vancouver, and they were comfortable right out of the box, no need to break them in. I signed up for their membership and can't wait go to back to pick up a few more things--overall solid experience.

Your Urban Basecamp for Outdoor Everything…read more The REI in downtown Austin is the kind of place that somehow makes you want to go camping immediately, even if you walked in just to browse. It's well-stocked, well-organized, and staffed by folks who clearly live and breathe the outdoor life. What makes it great: Excellent layout -- spacious, easy to navigate, and doesn't feel overcrowded, even when it's busy. Gear is thoughtfully displayed, and the store flows well from one department to the next. Helpful staff -- genuinely friendly and super knowledgeable. Whether you're getting fitted for boots, comparing bike racks, or just looking for the best water bottle, they take the time to walk you through your options without upselling. Well-stocked -- From high-end hiking gear to commuter-friendly bike accessories, it's got a little of everything. Great selection of clothing, trail snacks, and even travel gear if you're about to hit the airport. Bike shop in the back is a hidden gem. Solid service, quick turnaround, and honest recommendations. Bonus: Located in a convenient area with easy parking (which is a huge win downtown). Feels like a hub for the local outdoor community -- check the events board or just chat with someone about where to hike, paddle, or ride next. Bottom line: Whether you're prepping for a thru-hike, a weekend at Barton Creek, or just commuting across town, REI Austin is a reliable and inspiring place to stock up. Great gear, even better people.

I loved this Orvis store, and am so sad to see it close! My dad loves Orvis products and it was my…read morego-to for gifts for him. I guess we will now have to shop for Orvis on-line.

Fantastic Service! Walked in this morning looking for advice on locations and flies to fish around…read moreAustin, received excellent help. Then went fishing and our dog broke my brand new Helios 3 5wt rod. Came back expecting to have to send it off for repair as per Orvis' warranty, but instead they replaced it in store! Overall amazing experience at this location, will definitely return. Chris really helped us out today. Looking forward to coming back!

After a two-hour fitness class in Houston, TX and a 2-Hour master class in Austin, TX, my tennis…read moreshoes were blown to smithereens. Yes, they had exceeded their useful life. In fact, if they were a cat they might have exceeded their nine lives. Have you had the feeling like you can feel air hitting your feet, yet you do not know where it was coming from. Then you look down and realize that your toe is poking out of your shoe. Yep, that's what happened to me. Fortunately, I have a backup pair of tennis shoes, so I quickly activated plan B. Off I went to the Nike store in search of new pair of tennis shoes. I walked into the store with the confidence of a woman who new exactly what she wanted in an absolutely uncertain way. I told the sales representative I needed tennis shoes that said, "I'm an athlete but also person who cry at romantic comedies." He handed me a pair that looked like they could be perfect until I saw the price tag. Who pays over $100 for tennis shoes...not me! Did $50 tennis shoes go out with the dark ages? Have I been living under a rock? Remember discounts and sales are my shopping love language. Trying them on was a feat. Size 9, please. Well, no 9's in that style, but here's a 8 for sizing. What exactly does that mean? I have worn a size 9 tennis shoes for about 15 years. First, I had to wrestle my foot in like I was stuffing an air mattress back into its original packaging. I stumbled up and felt like my feet was pulsating the song "We will rock you" by Queen. To test drive these shoes, I did a test jog down the aisle and back, narrowly avoiding a stack of shoeboxes and a child throwing tiny cars like little projectile missiles. The service was very good in the store. I cannot make a quick decision regarding expensive tennis shoes. So, I decided to wait for the Black Friday Sale in November or perhaps an earlier sale.

The customer service was outstanding!! Treated us well and explained how the app could save us more…read more$$$ Highly recommend Nike at thNorth Domain!!

Love this store. They are open earlier than most places! My son has been making me wash his sweater…read morefrom here daily... maybe I dont like this store. Joking!!!

Lots of employees standing around talking to each other but no customer service. Reading the other…read morereviews i see this has been a problem for awhile. Shopper beware. Location could use a good cleaning too.