Have been going there for tattoo removal over the past 3 winters(I was told that's the best time for it because your skin isn't tanned and it will bleach your pigment if you are tan). I was told it would take 4-5 treatments for complete removal. I've had 8 treatments on a small(1"x1") tattoo and it has faded a little. At the last treatment 6 weeks ago I was told it would take another 5-6 treatments. Either they don't know much about tatoo removal or they have an inferior laser. At $40 a whack I think I'll find somewhere different. read more

This spa doesn't have the best customer service. They have a "cancellation policy" where you get a freebie for "no show" but charge $25 for the 2nd and $50 for third one not unfair right? what they don't tell you is that if you change your appointment it counts as "cancellation" this business rarely picks up the phone so if you need to reschedule good luck!! I tried multiple times to get a hold of them to change my appointment (days before scheduled) but no answer. I could had left a voicemail yes but how leaving a voicemail going to help with rescheduling?? I bought a Groupon and got 2 out 3 sessions. Honestly I rather pay full price at a different spa rather than dealing with shenanigans from this place. I was told I'll have to pay $50 before I could get another session as if I'm planning to ever come back. read more

I went here for teeth whitening after I got a groupon. Like most businesses who rely on groupon, this business had poor customer service. I booked my teeth whitening and when I got there, they handed me a sheet of things that make you unable to get your teeth whitened. Good thing I didn't have crowns, etc, because I would have driven all the way there without knowing that I would have had to turn right around. The esthetician said "we don't have time to tell everyone the stuff on the sheet." Isn't that your job? The sheet said you should whiten your teeth right after a cleaning, and I was worried it wouldn't work well since it wasn't right after a cleaning. I said I wish she had told me that as it was a drive to get there. She and the other esthetician there said in a really rude voice, "it will still work. But you can come back. It doesn't matter, it will still work." I said softly that I felt like they were giving me attitude and instead of apologizing they said (with attitude), "we're not giving you attitude. We're not. This isn't attitude." The esthetician tried to make it up to me by being overly smiley and friendly afterwards, probably because she could see how uncomfortable the whole incident made me, but it was insincere and I just wanted to get out of there. I bought 2 sessions ahead of time, but I'm not going back for the second one because I don't want to be around those people again. Spas like this treat women when they're at a vulnerable place - they're coming there with their physical flaws exposed and asking for help to improve them. So any attitude at all is amplified. Reminder to these estheticians: spas are supposed to make women feel pampered and secure, check your attitudes while you're working. The whitening itself wasn't very impressive either. It brought my shade up one or two shades, but I still have to do a bunch of whitening at home. I ended up going to my dentist and getting disposable trays that do the same thing for cheaper. read more

I have done 3 treatments already and thus far it's been a good experience. After the 1st underarm treatment I already showed signs of decreased hair growth. After the 2nd treatment I only had to shave once a week. I'm feeling confident that after 6 treatments, I'll only have to do touch ups occasionally. It was quite uncomfortable on my first treatment, but the staff explained everything and turned down the machine as needed. I'd recommend getting the numbing cream. The staff is really nice and I was so surprised how kid-friendly they are. They make sure the kids have a good time and are very accommodating. I'd prefer to get a sitter when going to appts, but that isn't always possible, so it's great that they are kid-friendly. They have a nice waiting room with Netflix and drinks. We got our package off Groupon, so I'm not sure what regular price is, but they do specials a lot and really try to keep their clients happy. So far my experience has been great and I've enjoyed the professional treatment during visits. :) read more

I've been going here for years, even back when it was call Ink Off... and they used to be excellent, they used to go above and beyond and I recommended them to everyone. Now I almost don't want to go anymore... but I still have 4 sessions left so I feel forced to finish. Every time I go I get more and more disappointed. They've recently changed their policy and no longer contact you with an appointment reminder (keep in mind you make appointments a month or 2 in advance). Then if you miss your appointment they threaten to charge you a fee. Every time I find an esthetician I like, they quit (guess they treat their employees as good as they treat their clients). They also lie to their customers, I received a discount on a laser hair removal package and was told I can get the same discount on another package when I finished the first one. I was told they put that in my client file. Nope because the esthetician who told me that, no longer works there.... and they can't find that information in my file. I'm so over it. No customer loyalty!!! read more

The girls are always super friendly and nice. Appointments are easy to make. I've been buying hair removal and teeth whitening sessions on groupon for a really good price. They always check up on me and ask how everything's been going and if I've had any problems. I will definitely keep coming here And I've refer people here all the time! read more

I went to this salon when it was InkOff - they were great. I got all but one of my tattoo removal sessions done when I moved out of state. Before moving I verified with Ink Off that my last session would always be valid - they assured me it would NEVER expire. It's been about 3 years - I called to schedule my last session since I'll be in town on a trip and apparently the company has changed ownership, the secretary lied and said they changed ownership over 4 years ago (when my last session was 3 years ago) and refused to honor it. This is the first review I have ever written online. Not happy. read more

I had all 6 laser treatments for the bikini line. I tipped the 1st lady in full and she quit after my lst treatment. I had a different tech work on me each time I went in and the results are not good. My bikini line is all jacked up. It's uneven and not what I wanted at all. The hair is growing back in the spots I don't want and not growing in the places want. There seems to be a high turn over rate at this spa. I would not recommend this place. read more

Flawless will not let you know when your year is up because they want you to buy another package. You have to use all your treatments within a year and if you don't it's your loss. They won't refund your money or anything for the treatments you paid for. Their laser hair removal machine is not the best. They are far better machines out there that will even count the hairs it gets to better track your progress and based on that will change the settings so you can get the best results. It's no wonder that some clients are not satisfied with the results and still have quite a bit of hair left over and therefore need to buy more treatments. Yeah their treatments might be cheaper but what's the point when you have to buy more treatments because of bad results. I just want clients to know if they don't use their packages that they paid for they will loose it. Use it or loose it. Also I want to let all clients and potential clients that if you do let your packages expire, flawless is not willing to work anything with you because it was in the papers you signed. So if you do move out of state or for some reason can't come in to do your treatment, your package will no longer be valid. read more

I have been coming to Flawless for a couple of years for various treatments. The staff is very personable and always professional. Every appointment has been a great experience; I leave feeling relaxed, refreshed and looking a bit more youthful than when ! arrived. read more