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    5.0 (2 reviews)

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    6 years ago

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    FedEx Office Print & Ship Center

    FedEx Office Print & Ship Center

    (25 reviews)

    College Hill

    The store is fine. It's clean and I got in and got out fast. I already had the label printed and…read morebox wrapped up, I didn't need them to do too much. They weren't overly friendly but at least there wasn't a wait.

    My wife and I (both in our 60s) schlepped a large 106 pound package into the store for drop-off…read more We had already purchased a label online. The smug young "manager" (or so she represented herself) arrogantly refused to accept it on the grounds that it was too heavy. We tried to show her that we purchased the label properly and that she had to be mistaken but she loudly tried to shame us and dug in her heels, flatly refusing to accept it with continued major know-it-all attitude. She insisted that FedEx simply didn't deliver packages over 70 pounds to residential addresses. When we insisted that she look again, the only solution she could offer us was that we purchase express level service that cost over $600 more. When we couldn't agree to that she asked us to leave with our package. There was no convincing her that she had to be mistaken. When we got home, I called FedEx and of course our label was correct. The mistake she was making was that she was confusing their specific Home Delivery product (which is a special 70 pound limit service level that delivers packages on Saturdays to home addresses at no additional cost by using contracted non-FedEx drivers) with ALL home delivery in general. Our package was well within the limits for the FedEx Ground label that we purchased. So we wound up having a lot of our time wasted, strained ourselves unnecessarily, and were publicly shamed because this employee was improperly or inadequately trained in both FedEx policy and basic customer service. As it turns out, we were not the idiots that she was looking down her nose at... she is the actual idiot. Hopefully the REAL manager of the store will read this review and realize that he or she has a serious problem in need of fixing. Nastiness is never acceptable in a service oriented business like Kinko's... especially when Yelp exists. As it turns out, any Walgreens will take a FedEx drop off, and they don't give you the attitude that this nasty little big shot thinks is acceptable behavior. That'll be the last time I set foot in that place.

    Flash Instant Print - copyshops - Updated May 2026

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