We purchased a home built by Flagship Construction located in Myrtle Beach, S.C. and there have been several issues that have not been addressed. Primarily, our sod was put down in October and it never took. It actually froze during the winter months and it never grew. In addition, there have been tremendous puddling and mudding issues in the front and backyard, as well as on the sides of the house. This is due mostly because the landscaping was not grated correctly and the drainage was done incorrectly. Some months after the construction, we chose to increase the size of our patio. (We decided to add more cement so as not to see all of the dead grass and weeds.) We hired outside workers to complete the job because we've been so dissatisfied with Flagship. During this process, as the contractors dug to level the floor to put in the concrete, they were unable to continue because they found a large wooden palette in the ground. This palette caused massive puddling about two feet deep! This palette was left in the backyard and covered up by Flagship workers when they initially sodded the backyard. (Shoddy workmanship!)
Our dissatisfaction with Flagship started when it was time for our 6 month walk through. We tried so many times to contact Alan, the Superintendent, in order to schedule the walkthrough and fix certain things. However, he hardly ever returned phone calls. It seems as though once the house was built, he washed his hands of it and has never helped us since (poor customer service!) We ended up calling the co-owner, Hal, to discuss the sod issue. Initially the co-owner blamed us for ruining the sod and then decided to send away for soil tests. It took over a month for them to receive their test results, which they never shared with us. We decided to send away for soil tests and the results came back in exactly two weeks, and stated that the soil was not tampered with. The co-owner then decided that he wanted to send away for more soil tests, which we never received then called us and said that the yard was damaged (blaming my neighbor) and that he was not fixing it.
On July 2, 2015, we drove back to our driveway to find three men on our lawn. One from their soil testing facility (Clemson) and two landscapers from Flagship poking around on our property. (Ummm... wouldn't you call us to say that you are sending people over to look at the lawn?! ) The soil tester plainly stated that the issues we are having are due to 1) the timing of when Flagship layed down the sod. He said it was because of mother nature and the sod freezing and then dying before having a chance to root and grow. 2) Drainage issues and that if not fixed that we will continue to have lawn issues. And 3) that the lawn was not grated correctly and that Flagship put down practically no topsoil. We were relieved to hear the tester say the reasons for these issues (which we were saying all along!); however, we have yet to hear from Flagship on how they will resolve these issues for us.
So... we've had a really rough time with Flagship to say the least. It's been frustrating trying to build our home and having to see dead grass and puddles surrounding our property. We would like to get this resolved as quickly as possible, but Flagship has been uncooperative, abrasive, offensive, accusatory, and unwilling to help us. read more