If you want a company that will happily take your money, do a shoddy job, and then vanish when…read morethings go wrong, Brazen Roofing is the one for you. The name fits because it takes a brazen level of audacity to treat customers this poorly.
From the start, Chris and Austin were quick to take our money but not so quick to completely fix our roof or even communicate like professionals. The very same day they "repaired" it, it rained, and our roof leaked again. They returned, claimed to have fixed it again, and yet more leaking.
We spent three months following up with them, being fed constant excuses and empty promises about "sending someone to check it out." No one ever came back. The lack of accountability was staggering. To make matters worse, they made a demeaning, misogynistic comment suggesting my husband was only contacting them because his wife was "on his case." News flash: regardless of gender, we want to live in a home that doesn't leak every time it rains.
They were also made aware that I am pregnant and that the recent leak is directly over our first baby's nursery, with my due date approaching this November. They clearly did not care, no urgency, no compassion, no follow through.
To add insult to injury, they've completely contradicted themselves. When they first came out, Chris and Austin said our roof was in good shape. Now, three months later, they're claiming it needs to be replaced. So which is it? Be upfront. They were supposed to arrive between 9AM and 11AM on 10/21/2025. Unsurprisingly, no one showed up, no calls, no updates and no accountability.
For reference, I used to work at a local roofing company in GA and I understand that repairs can be challenging but they are not impossible. The issue is that Brazen Roofing handled this so poorly, left us in a terrible position, and showed zero accountability. This is inexcusable and makes me question if this is how they plan to operate with every customer going forward.
So save yourself the stress and money. Brazen Roofing lives up to its name: brazenly careless, brazenly dishonest, and brazenly unprofessional. If you're looking for a company that takes your money and leaves you with a roof that leaks and a headache that won't go away, look no further.
We are owed a full refund for the poor quality work, broken promises, and stress caused by this company.
