DO NOT BOOK WITH THEM!!!
Felix and Kat did not respond after we reached out.
After our move we identified several damages that occurred while our items were being handled by Felix (when it was supposed to be a two man job and showed up alone).
Specifically:
The metal leg of our TV stand was bent, as if it had been forced into a tight space. Because it is metal, we are unable to straighten or repair it.
The legs of our bed were broken off rather than unscrewed, and they will need to be replaced.
While the bed was being reassembled, the floor was ripped. Our apartment has informed us that we will be charged for the repair.
We also noticed an issue with the bed frame during reassembly, as we heard squeaking that suggests loose or improperly handled components.
I want to note that I was understanding about the late arrival and the fact that only one mover arrived, even though our booking clearly stated it would be a two‑person job. We agreed to the deduction of one hour of labor to accommodate the situation.
However, the damages listed above were not present prior to the move, and we need to be compensated for the repair and replacement costs associated with them.
We still haven't heard back from them. Horrible service, DO NOT BOOK WITH THEM!!! Felix and Kat did not respond after we reached out.
After our move we identified several damages that occurred while our items were being handled by Felix (when it was supposed to be a two man job and showed up alone).
Specifically:
The metal leg of our TV stand was bent, as if it had been forced into a tight space. Because it is metal, we are unable to straighten or repair it.
The legs of our bed were broken off rather than unscrewed, and they will need to be replaced.
While the bed was being reassembled, the floor was ripped. Our apartment has informed us that we will be charged for the repair.
We also noticed an issue with the bed frame during reassembly, as we heard squeaking that suggests loose or improperly handled components.
I want to note that I was understanding about the late arrival and the fact that only one mover arrived, even though our booking clearly stated it would be a two‑person job. We agreed to the deduction of one hour of labor to accommodate the situation.
However, the damages listed above were not present prior to the move, and we need to be compensated for the repair and replacement costs associated with them.
We still haven't heard back from them. Horrible service, DO NOT BOOK WITH THEM!!! read more