DO NOT BRING YOUR PHONE TO THESE BUTCHERS. First of all, ALL of their 5-Star Reviews on Google and Yellow Pages are 100% FAKE and/or paid for. Rarely do I review businesses on Google, but this is one of those times where I feel I need to help others who are thinking of taking their precious device to these people who's front is fixing phones. I needed a new screen on my (very expensive) Mate 10. They quoted me $300 to fix it and I agreed, since it is not a very popular device in Canada. I waited one month, no calls... Finally after about 1.5 months, I called again and said the phone was ready.
When picking the phone up, I noticed the home button was dangling by its wire... Honey (the owner) told me to be careful with the phone and that I would need a better case. I thought, 'OK, this is NOT cool, but i will just crazy glue it and not worry too much.' When I arrived home, I took the phone out of the case, and that's when I noticed the entire back of the phone was smashed and then the back fell right off. Then I noticed the "new" screen replacement wasn't even put back properly... Despite all of this, i figured the phone would still be useful, however, that's when I noticed there was NO SIM CARD TRAY!!! They took my SIM card tray and didn't give it back... So now the phone is completely useless. Their store is a front for something else, as there is NO WAY that these people know what they're doing. If you dig deeper in their reviews (past all the paid FAKE ones) you'll find people with the exact same problems as I describe. In my opinion, the police should be investigating this joint. read more