These Guys replied super quickly to my emails. Fixed my laptop while I waited. They were very…read moreknowledgeable and professional. Would 100% use they again.

Top notch service today. Got my iPhone charging port unclogged on the spot and no charge! So…read moreimpressed. Definitely will take any tech problems here in the future. Hidden in behind an Auto Parts store on the corner of Brant and Plains Road.

Thank you for the amazing work to preserve my solid laptop and working perfectly. Appreciate your…read moreattention to details, prompt testing and validation. This is not my first experience, only the most recent of 1-month ago. Best regards, Maroun Naser

Took my Dell laptop in for physical repair. Another place told me it wasn't likely it could be…read morefixed so I should get a new one. these guys had it repaired same day like new! very happy

This Apple store offers the worst customer service and retail experience I've ever had. I have…read morerepeatedly gone there because of issues I had with my MacBook Pro, iPads, and phones, and each encounter with an employee was extremely disappointing and quite frankly very rude. As much as I like Apple products, their horrendous customer service is the soul reason why I am purchasing a PC as my next computer. Good luck making an apple support claim here if your issue doesn't fall under their "tests" because they will refuse to even look into the problem.

The manager at this location that I have been dealing with lacks empathy or care and could not give…read morea sh*t about my concern. I called 3 times asking for help with a fraudulent purchase made with my credit card on Apple.com and picked up at this location. Even though the store did not follow procedure to verify that the purchase was made by the credit card holder...he did not guide me or direct me on how they could help. Seriously, he should not be in the position that he is in. He was short and not a problem solver at all.

great service i only trust these guys gurav the best and his new employee fixed my driver on my…read morecomputer and printer and they have the best deals on phones if you need your stuff fixed fast don't waste your time anywhere else D

In all honesty and fairness I wish I could give this place 10 stars. Very professional customer…read moreservice, friendly and time efficient, and most importantly good quality work for a good price. You will not be disappointed, I'm from 40 minutes away and after going there, I will from now on out choose to strictly deal with them because of how excellent the service was. You will not be let down.

Thanks for getting my memory card out of my broken phone! Huge relief knowing all those files…read morearen't lost! Thanks!

Worst experience ever They are not honest at all…read more Customers take care They try to charge me for changing my battery when they never changed it.

Me and my girlfriend and her sister went into this store about 7 months ago to buy brand new…read moresmart-phones. In total we spent over $2000 dollars in one visit. We were told in person that if we pay a 15/month warranty (each) that we have up to 5 FREE BRAND NEW phone replacements as well as ANY accessories that come with our purchases REPLACED ON-SITE . We were shown two to three documents stating the payment agreement for our phones and the continuation of our service provider plans. We were made to sign digitally, it looked like way to many signatures for just those three documents. 6 months later we had cracked phones ("accidental damage"), but we were happy because - Oh were covered! -. It was a scam. He took advantage of us because we are younger (around 20 y/o). He made us unknowingly sign the documents that we had not seen yet and then stapled a huge package together which he slipped into the bag after purchase. We returned to the mall to file a warranty claim today. Upon arrival we were told to phone Geeksquad as they handled all the warranty claims. Geek Squad said that the 5 free phone replacements and the free accessories are not and have never been included in the warranty. It would cost 100 dollars (mine was about 150) to fix a small crack on the back, and instead of getting my own FIXED phone back (OR A NEW ONE) we get a refurbished phone. We made a second trip to Best Buy Mobile (Burlington Mall). The manager that sold us the phones originally was working. He told us that never happened and said "Im not going to argue, were going to have to agree to disagree" and "I always tell my customers about the 100+ deductible included in the replacement" even though moments before he said "Yes your warranty covers free replacement phones upon accidental damage". He then followed up by saying "Then cancel your warranty". We did cancel our warranty and we will not be going back. -C Morris

Farah provided excellent service. Our passport photos were professionally taken, and we received…read moreoutstanding help. Farah is an asset for Cell Care Plus

Got a tv service from them on my android box and it had a lot of channels but no guide and the…read morecompany say they told me this but that didn't happen. Told to go home check it out I did amd didn't like product they won't give me my money back on a 12 month order. Don't shop there they don't stand by there product

Johnny at Direct Cell was amazing!!! I don't write reviews normally but he definitely deserves one…read more I dropped my iPhone XR in water the night before and my SIM card was not working. So the next day I rushed in 1 hr before he closed. He had 2 other phone to work on and we gave him my wife's old iPhone 6+ to replace the battery for $60. He told me my phone will be $25 for a cleaning and if that doesn't work $70 to replace the SIM card port. I foolishly told him I would bring it back in 2 days. We then went to wait in the mall while my wife's battery was being replace. I check a repair shop there and they carelessly ripped open my phone and told me $225 to fix my phone and then went to another stupid used iPhone sales and repair shop in the mall and they told me my phone was destroyed and it would cost $519 to replace it. Obviously I didn't choose any of those options. Johnny called us back 30 min later letting us know my wife's phone was finished. We went there and I told him I wanted him to fix my XR after all. He opened it up very very carefully and showed me exactly what the problems were. He showed me where the water inside can be seen. He stayed after store hours with me and fixed it in 15 minutes. He ended up charging me only $25 for the cleaning and my phone works as good as new. I offered a $5 tip but he refused and simply asked for a good review. I gladly agreed!! Johnny at Direct cell is kind, honest, knowledgeable, definitely in my opinion skilled and reliable. Don't hesitate to take you phone for repair here. Thanks again Johnny, you saved me $200-$400!!

Outstanding service. My iPhone 8 plus got wet and wouldn't…read morecharge. It looked very grim. I emailed Direct Cell at around 10 am last Friday. I received a quote for a very reasonable $85.00 before 11 am and the phone was fixed and back in my hands by 138 pm. I can't thank the young man who helped me enough. I did agree to post a review. Wayne B. I've reviewed my review. I live in Ancaster; Not San Francisco!! I meant to review the shop on Mall Rd. in Hamilton, ON

I'm so disappointed with the service or lack there of. I went to Costco to get a new phone deal…read more They put me into a Bell plan, instead of the Virgin one. The guy at Costco made a mistake when transfered the cell part. I'm not too happy about that. But, it was a mistake. I was on the phone with Bell, talked to multiple people. Because of all the fraud, and it was such a new account, it was recommened I go to the Bell store. As soon as I walked in, I knew the lady at the 2475 Appleby location wasnt going to help me. She was curt and rude... she gave zero attempts to help me. After I told her the the tech guy, told me to go to the store. When I'm leaving, she threw out the token 'sorry'. It was so disingenuous. At least try and help me, or make it look that way.